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1 The Human Touch in a Digital World Regulatory Compliance In The Cloud asafety asecurity aservice astrength

2 Table Of Contents RoseASP IT Internal Control Policies...4 Case Study - Enhanced Compliance Through Hosted Dynamics GP...7

3 RoseASP IT Internal Control Policies RoseASP employs a comprehensive approach to ensure and enforce the security, privacy, and integrity of your enterprise applications and data. Our data centers comply with SSAE-16 requirements for physical and logical security. RoseASP also provides all of the security measures you expect from traditional hosting environments such as: Two-factor authentication File integrity services Network intrusion and protection Automated vulnerability scans Third-party penetration testing Compliance and internal controls are at the heart of RoseASP. In addition to our SSAE 16 SOC 1 compliant data centers, we undergo regular and rigorous reviews of our policies, practices, and security measures. An example of the policies we monitor are as follows:

4 Safety We ve Got a Lock on Your Data Unparalleled backup and contingency site options Multiple co-location facilities around North America Specialized disaster recovery/data replication services Service It s All About Support Qualified installation consultants Prompt, convenient customer support Dedicated resources Commitment to customer training Security We Protect Your Data Like It s Our Own Reliable, state-of-the-art data centers Security for client/server and web-based applications Fully redundant infrastructure for real-time monitoring SOX-compliant security protocols Strength Experience Matched by Expertise Specializing in hosting ERP solutions since years of ERP/CRM technical application experience Unequaled reputation and stability in the Microsoft Dynamics Channel

5 The Human Touch in a Digital World Rural/Metro (R/M) is a national leader in private 911 emergency ambulance, medical and fire protection services for nearly 700 communities in 21 states from coast to coast. Founded in 1948, R/M proudly serves some of the nation's largest counties, cities, corporations, hospitals and special events providing more than 1.5 million 911 emergency and interfacility transports every year. Rural/Metro Reduces Costs, Enhances SOX Compliance and Accelerates Implementation with Microsoft Dynamics GP Hosted by RoseASP RoseASP could get us up and running on Microsoft Dynamics GP in the cloud very quickly at a fixed monthly cost, without having to invest in any additional hardware or staff to support and maintain our system. The time and cost savings would be realized right away and that was very important to us. Business Situation Business Situation: Rural/Metro (R/M) manages 66 entities and 8,500 employees across 21 states. They were struggling with an antiquated JD Edwards system that would no longer be supported. The company wanted to modernize their infrastructure, move their ERP system to Microsoft Dynamics GP and enhance SOX compliance -- and they needed to do it all quickly and affordably. RoseASP Solution: Microsoft Dynamics GP Cloud Hosting Key Benefits: Integrated ERP & 3rd party systems Compliant and secure infrastructure 24x7 web-based access Fixed monthly IT costs with no contracts Scalable platform for growth Over the years, R/M has maintained steady growth which was becoming difficult to manage with the company's antiquated technology. Their JD Edwards ERP system was more than 15 years old and simply couldn't provide the flexibility or functionality needed for their multi-entity business model. It was costly to maintain and was no longer being supported or enhanced by Oracle. "JD Edwards was very cumbersome and inefficient. We had very little integration between our systems and our 66 entities so staff spent hours gathering independent financial data and manually entering it into the ERP system. We needed a much better way to centralize everything and we had to do it as fast and affordable as possible," explains Michael Mills, R/M Senior Project Manager. In August, 2013, R/M was in the process of a corporate reorganization and wanted to modernize their ERP system and infrastructure to achieve a number of improvements. The main priorities were to streamline operations and processes, centralize data and accounting across the entire organization, expand analysis capabilities, enhance Sarbanes Oxley compliance controls in place and reduce IT costs. After evaluating several ERP systems for system capabilities, return on investment and time to implement, Microsoft Dynamics GP was the clear choice. R/M already operated in a Microsoft environment and, with integration a top priority, choosing a Microsoft ERP system would give them the cohesive and scalable foundation they were looking for. (858)

6 "Part of our decision rested on the ability to become SOX compliant and RoseASP had all the necessary pieces already in place. It was one less thing we would have to worry about," - Michael Mills - Senior Project Manager Rural/Metro RoseASP Solution Once the decision was made to move forward with Microsoft Dynamics GP, R/M was also considering the best way to deploy their new solution. Microsoft recommended contacting RoseASP, a respected cloud hosting provider with many years of advanced expertise in the Microsoft Dynamics ERP product suite. "We were impressed with RoseASP. They listened to what we were trying to accomplish and helped us understand that hosting Dynamics GP in the cloud would give us several additional benefits as compared to an on-premise deployment," says Mills. "They could get us up and running very quickly at a fixed monthly cost, without having to invest in any additional hardware or staff to support and maintain our system. The time and cost savings would be realized right away and that was very important to us." Additionally, RoseASP had documented internal compliance policies and controls in place giving R/M the peace of mind that their applications and data would be secure and their hosted environment was SOX compliant. "Part of our decision rested on the ability to become SOX compliant and RoseASP had all the necessary pieces already in place. It was one less thing we would have to worry about," says Mills. R/M chose to host their Dynamics GP solution with RoseASP and was able to go live within their accelerated timeline. It took four months from the decision point to use Dynamics GP to achieve Go Live. I have not implemented an accounting system in this short of a time period and the RoseASP team s dedication and knowledge was instrumental to meeting this timeline, adds Karin Meyer, R/M VP and Controller. Now, R/M is able to operate more efficiently and affordably with a web-based ERP system that is integrated, scalable and compliant at a fixed monthly cost. The company is realizing many enhancements and benefits with their new cloud Microsoft Dynamics GP solution hosted by RoseASP. Key Benefits Improved Efficiency and Productivity R/M staff streamlined several financial and operational processes, quickly improving productivity by around 15%. Employees are able to collaborate and share information between their 66 entities in a secure web-based environment.

7 "I've been involved in a lot of implementations and IT projects and this is one of the smoothest I've ever been a part of. RoseASP's knowledge goes beyond hosting. From day one, they also understand the intricacies of the product and the importance of compliance. - Michael Mills - Senior Project Manager Rural/Metro Predictable Monthly IT Costs A Microsoft Dynamics GP solution hosted by RoseASP provides R/M with a predictable IT budget at a fixed monthly cost. There was no investment in additional hardware, software or staff to support and maintain their system. RoseASP manages and maintains everything including providing secure hosting on a dedicated server with continuous backups, updates and upgrades. "RoseASP has really taken responsibility off of our network operations team and prevented us from having to hire someone else to support our systems," says Mills. SOX Compliant Infrastructure One of the critical requirements for R/M was to establish the necessary controls for Sarbanes Oxley compliance with backward traceability. RoseASP employs a comprehensive approach to ensure and enforce the security, privacy, and integrity of enterprise applications and data. Their multiple, state-of-theart data centers comply with SSAE-16 requirements for physical and logical security and are fully SOX compliant. RoseASP offers unparalleled backup and contingency site options with regular and rigorous reviews of internal policies, practices and security measures. Secure and Scalable Platform RoseASP installed Microsoft Dynamics GP for R/M on dedicated servers in their SSAE 16 Type 2 data center with daily, weekly, monthly, and annual backups for maximum data redundancy and disaster recovery. RoseASP also provides R/M with secure web-based access to Dynamics GP from any location and the ability to easily add/remove users without being locked in to an annual software contract. Experienced, Ongoing Support RoseASP has been a knowledgeable and experienced hosting partner for R/M. With their new cloud solution, IT staff no longer need to maintain servers, back up data or perform any software updates for Dynamics GP. "RoseASP is unique in that they always make sure any required maintenance or updates are coordinated with us. They keep us in the loop so we have adequate time to prepare for and perform testing," shares Mills. "I've been involved in a lot of implementations and IT projects and this is one of the smoothest I've ever been a part of. RoseASP's knowledge goes beyond hosting. From day one, they also understand the intricacies of the product and the importance of compliance. They've been wonderful to work with and we are really pleased with our decision." Learn more about Rural/ Metro at About RoseASP: RoseASP provides hosted Microsoft Dynamics ERP and CRM applications, specializing in heavily regulated industries and publicly traded companies. Since 2000, RoseASP has hosted systems for small and mid-sized companies and a growing number of Microsoft Partners around the world. With a highly skilled and experienced team of experts in hosting financial and accounting systems and related modules, RoseASP takes pride in customer service and providing The Human Touch in a Digital World El Camino Real, Suite 310 San Diego, CA phone: (858) fax: (858)

8 11512 El Camino Real, Ste. 310 San Diego, CA phone: (858) fax: (858)

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