Digital Strategy EINA. Adult Social Care

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1 Digital Strategy EINA Adult Social Care 1 March 2016

2 Equality Impact and Needs Analysis (EINA) Directorate: Service Area: Name of service/ function/ policy/ being assessed: Council-wide Council-wide Digital Strategy Officers leading on assessment: Hilary Morse Other staff involved: Steven Tanner BACKGROUND 1. Briefly describe the service/ function/ policy: We are committed to listening to our residents and ensuring they have an opportunity to have their say, using new methods of engagement to deepen conversations with residents, enabling communities to become involved in planning and delivering services. The Digital Strategy sets out how a cohesive digital strategy can help us to deliver our vision, aims and priorities. As well as looking at who our residents are and how they currently access services, the strategy looks at: The wider context for a digital strategy Digital Inclusion Ensuring that digital services are accessible to all Customer Control Engaging customers and allowing them to self-serve Working with Partners Working with partners to share data Open by Default & Digital by Design Use of open data in a digital format A look at how we will go about implementing this strategy 2. Why is this equality impact and needs analysis being undertaken? The Digital Strategy sets out a vision for important changes in the way that the council operates hence it is important for us to first review the different equality characteristics of our current work forces and the potential impact of the programmes on the local population of the borough (by this we mean current service users, residents, other customers and visitors). As such, we are analysing the potential impacts, both positive and negative, on residents and staff. In Richmond, we have some of the most connected residents in the country. The 2015 Residents Survey shows that 94% of residents (100% of year olds; 74% of those over 65) use the internet. Increasingly, residents are expecting to be able to access council services via the internet. Indeed the Residents Survey showed that residents now preferred contacting the Council electronically (51% of those who had contacted the Council in the last 12 months ed). However we are aware that a move towards digitalising services needs to be inclusive. Therefore the Council must support the community to access the internet and associated technologies and support them in understanding the increased choice and benefits that this brings. 1

3 In addition to ensuring that residents are supported in a move towards digitalisation we also have to consider the implications on staff that will need to adjust to changing ways of working. Enabling staff to work more effectively through the use of digital technology while they are out of office or operating from different places makes them more productive and provides further efficiencies. An action plan will identify the key projects required to deliver the Digital Strategy. Each specific project will carry out a more detailed EINA looking at how each aspect will potentially impact equality groups. The findings of all of these equality outputs will inform the longer term equality approach of this programme. 3. What sources of information have been used in the preparation of this equality impact and needs analysis? Information source Description and outline of the information source 2011 Census Census results providing estimates of the population broken down by ethnic group, religion, disability, carers and marriage/civil partnership status. ONS Mid-Year Estimates The latest mid-year estimates of the local population by age 2013 and gender. Knowing our Borough 2014 An overview of the latest data on all protected equality Our Local Population characteristics in the borough. DataRich To source the above resources. Richmond s Joint Strategic A selection of topical outputs from Richmond s JSNA. Needs Assessment 2015 Richmond Residents An annual survey conducted into the perceptions Richmond Survey borough residents hold in relation to their Council and the local area. 4. ANALYSING IMPACT, NEEDS AND EFFECTS Protected Group Description of position in Richmond The borough is popular for families with children and older people. As such: - Only 65% of the population of Richmond are working age (16-64). - The median age in Richmond is Nearly a quarter of the Richmond population are children and young people aged 0-19 (24%) which is comparable to London (25%) and England (24%). - Richmond has a total population of older people aged 65+ of 14%. Age In total out of 1022 residents surveyed in the 2015 Richmond Residents Survey 94% of them said that they use the internet showing a high level of usage. However, the amount of older residents that accessed the internet was lower with almost three quarters (74%) of those aged 65 getting online. This proportion has increased from 65% in 2014 showing increased internet access amongst older residents. The [relatively] small group who never use the internet were asked to select, from a given list, the main reason why. Although 22% say they are not interested, other answers suggest a lack of opportunity, with 29% saying they have no means of accessing the internet and 26% saying they don t know how to access the internet. 2

4 When considering how they would prefer to contact Richmond Council, the highest proportion of residents would prefer to use (51%) and the telephone (40%). Approaching nine in ten (88%) respondents to the survey said they are likely (either very likely or quite likely) apply for a Council service online next time they need a service, including 61% who are very likely. By age, over 90% are likely to apply online except for those aged 65+. Six in ten (61%) of this group are likely to apply online and one in three (34%) unlikely to (not very likely or very unlikely). The proposed Digital Strategy should not adversely affect any specific age group. The Council will continue to support and promote digital inclusion for people of all ages. The Champion for Older Residents, Cllr Marcel has been involved in promoting digital inclusion for older residents and has initiated a number of events and demonstrations aimed at encouraging older residents to use technology and get online. The Council has been working with Richmond Housing Partnership, Richmond Adult Community College, Barclays and Age UK Richmond to further the digital inclusion agenda and provide opportunities for residents to learn more about digital tools and technology. The Council will also continue to use and develop service user equality monitoring data analysis to inform future EINAs, commissioning, review and development of services. 11.5% of Richmond residents reported that their day to day activities were limited to some extent by a long term health problem or disability. Disability Gender (Sex) Gender reassignment Marriage and civil partnership The proposed Digital Strategy should not adversely affect any specific disability group. The Council will ensure that any digital content developed meets accessibility compliance standards and that user accessibility is a priority. The Council will also continue to use and develop service user equality monitoring data analysis to inform future EINAs, commissioning, review and development of services. The gender split of the total population in Richmond is 49%-51% men-women. The proposed Digital Strategy should not adversely affect any specific gender. The Council will also continue to use and develop service user equality monitoring data analysis to inform future EINAs, commissioning, review and development of services. There is a well-documented lack of data on the incidence of gender dysphoria and transsexualism either at a national or local level. The Council recently published a report which looks into the issues of obtaining data on and estimating the population of the transgender population. The report provides more context on the issues with estimating prevalence and considers how the Council can best support this section of the population. 1 The proposed Digital Strategy should not adversely affect any specific gender group. The 2011 Census provides an estimate of the number and percentage of residents who are married or in a Civil Partnership. According to this data, 47% of residents were married in Richmond. 665 people in Richmond were registered as in a same sex Civil Partnership at the time of the 2011 Census

5 Pregnancy and maternity Race/ethnicity The proposed Digital Strategy should not adversely affect people who are single, married or in a Civil Partnership. There is little information available on pregnancy or maternity leave as data are no longer centrally collated for Statutory Maternity, Paternity or Adoption Pay. Despite the lack of data on this topic, the proposed Digital Strategy should not adversely affect this specific group. 14% are from BME ethnic groups in Richmond (29% when including the White Other ethnic group). Richmond has a significant White Other population (White Irish, White Gypsy or Irish Traveller and White Other) at 15% which reflects the rate across London. The majority of this group is made up of people from White Other (rather than White Irish or White Gypsy or Irish Traveller) ethnic backgrounds and is probably reflecting the large numbers of Australians, New Zealanders and Europeans who have settled in the borough. The largest minority ethnic group in Richmond, after White Other, is Asian British at 7%. The BME population demonstrates the importance of understanding needs of BME communities in the borough as a distinct group, separate from those from White Other Ethnic backgrounds. The proposed Digital Strategy should not adversely affect any specific ethnic group. The Council will also continue to use and develop service user equality monitoring data analysis to inform future EINAs, commissioning, review and development of services. According to the 2011 Census 55% of residents in Richmond are Christian, 29% state they have no religion, 3% are Muslim and 1% are Hindu. Religion and belief including nonbelief The proposed Digital Strategy should not adversely impact on residents of any faith or belief, including those with no faith, as the arrangements that will be put in place will enable the Council to continue to develop its own role for community leadership and retain its ability to deliver local solutions for them. Richmond has an active Inter Faith Forum, where helping to promote good community relations is a central aim. The Council will also continue to use and develop service user equality monitoring data analysis to inform future EINAs, commissioning, review and development of services. 4

6 Sexual orientation Data on this topic is limited and there was no specific question around sexual orientation in the 2011 Census. Richmond JSNA s Sexual Orientation Health Needs Assessment says beyond Richmond, surveys found that 1.5% of the national population and 2.5% in London consider themselves LGB 2 ; and a government report estimated that between 5% and 7% of the population in England and Wales is LGB 3. A conservative estimate (5%) equates to 9,500 people in Richmond. However, some local organisations suggest an estimate of 10%, equating to 19,000 people, is more realistic. 4 Despite the lack of data on this topic, the proposed Digital Strategy should not adversely affect people in respect of their sexual orientation. Currently some equality monitoring data is collected in some service areas and The Council will continue to build upon this. Findings across all equality characteristics: Potential positive impacts of the programme: Meeting the objectives set out in the Digital Strategy would deliver a number of improvements for residents, staff and service users: - Digitalising more services provides the user with greater control to self-serve, enabling quicker and easier means to access information and make transactions. - Online engagement with residents will become more integrated by the continued use and development of tools such as social media which will allow residents to provide feedback and receive responses in one transaction. Digitally engaging enables a greater amount of interaction and feedback with residents as they are able to interact at the click of a button. - Digital services are available twenty four hours a day, 365 days a year giving residents greater flexibility. - Embracing a digital agenda will allow the development of innovative ideas by linking services together and encourage new ways of working. - Services can be personalised through using technology to meet customer needs and make services more accessible to those acting on their behalf. This can increase choice, opportunity and service quality strengthening resident engagement and encouraging selfservice. - Reducing the amount of paper used and being more environmentally friendly. - Improving efficiency in service delivery leading to reduced costs. Further information about the positive impacts of digitalisation for individuals are highlighted in Chapter Three of the Booz Report which sets out the case for universal digitalisation. 5 Potential negative impacts of the programme: Residents may be concerned regarding how the changes will impact on how they access services and communicate with the Council. In order to mitigate these concerns the Council will: (a) Follow the measures set out in the Digital Strategy to ensure that residents, staff and service

7 users are digitally engaged. (b) Communicate clearly and regularly to residents, service users and staff regarding the proposals; and (c) Consult with residents, service users and staff to understand how digital services can be improved and how they can be best supported to access them. 5. Have you identified any data gaps in relation to the relevant protected characteristics and relevant parts of the duty? If so, how will these data gaps be addressed? What further information is needed to enable a robust equality analysis of the area? Gaps in data Gender reassignment Sexual orientation Pregnancy and maternity To continue to develop and build on equalities monitoring data and analysis of service users Action to deal with this There is a lack of robust, local data on these topics as there is no formal measure to capture these characteristics (i.e. Census questions or GP data) local estimates can be derived based on national prevalence figures but the reliability of these is questionable. Equalities monitoring analysis of service users is a key area for informing EINAs, commissioning, review and development of services. The Council will continue to build upon current work in this area and address gap areas. 6. CONSULTATION IN THE EINA PROCESS This EINA has been developed in accordance with corporate guidelines and with reference to a variety of data sources. This EINA will be considered by Members as part of the Council s decision making process. 7. ACTION PLANNING - What issues have you identified that require equality actions? What are these equality actions, who will be responsible for them and when will they be completed? Issue identified Need to ensure decisions are scrutinised and that residents have a transparent view of activity Planned action Lead officer Completion Date Ensure decisions regarding the changes Mandy Skinner Ongoing, in the are thoroughly scrutinised by Members. first instance at Cabinet Openly publish background documents, decisions and equality considerations for members of the public to view as they wish. Ensure that EINAs are developed as part of the on-going process of commissioning digital services and that these EINAs are published alongside Mandy Skinner Mandy Skinner Meeting Ongoing, in the first instance at Cabinet Meeting Ongoing 6

8 committee papers so that the equality impact of all decisions is clear to Members and residents. 8. MONITORING AND REVIEW How will the actions in the action plan be monitored and reviewed? For example, any equality actions identified should be added to business, service or team plans and performance managed. The programme board will take ownership of this EINA and ensure that the actions included above are implemented, reviewed and updated accordingly. Approved by ACS Directorate Equality Board Date of approval 20 th January 2016 Date of publication 1 st March DECISION-MAKING PROCESS The EINA will be presented to the Department Equalities Board and published on the Council s website. A copy of this EINA will be provided to key decision-makers to help inform decision making as an appendix to the Cabinet report. 7

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