SAP Thought Leadership Paper. Helping the U.S. Government Serve the American People Better

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1 SAP Thought Leadership Paper Helping the U.S. Government Serve the American People Better

2 Helping the U.S. Government Serve the American People Better innovating with less: the cornerstone of the Digital Government Strategy Information and communications technologies are evolving and converging faster than ever before, prompting citizens to demand that government work as efficiently and conveniently as the latest smartphone app. At the same time, the government faces intense pressures to cut spending and find ways to operate more efficiently than ever before. Seeking to balance these forces and encourage U.S. innovation, the federal chief information officer recently issued a report entitled Digital Government: Building a 21st Century Platform to Better Serve the American People. The document calls on government technology leaders to focus on innovating with less to deliver better digital services and recommends a series of measures to accelerate progress. 1 SAP s technology solutions are well aligned with the U.S. government s digital strategy and can help turbocharge the execution of that strategy. Over the last 40 years, SAP has been the innovation leader in automating and improving core business processes. Today, SAP is leading the next wave of technologies that are transforming the way business and government are done (see page 5). With so much experience in dozens of industries, SAP is bringing the best commercial solutions to the public sector. And with hundreds of customers in the U.S. public sector SAP is well positioned to help successfully execute the Digital Government Strategy. Our commitment to co-innovation with our customers and partners is bringing the best thinking from across the United States and around the world to help reshape the way the U.S. government operates in the 21st century.

3 How SAP Solutions Support the Digital Government Strategy The U.S. government s new Digital Government Strategy opens with this language: To keep up with the pace of change in technology, we need to securely architect our systems for interoperability and openness from conception. We need to have common standards and more rapidly share the lessons learned by early adopters. We need to produce better content and data, and present it through multiple channels in a program- and device-agnostic way. We need to adopt a coordinated approach to ensure privacy and security in a digital age. We couldn t agree more. The Digital Government Strategy is based on four overarching principles, all of which are reflected in SAP s portfolio of cutting-edge solutions. Digital Government Principle 2 How SAP Solutions Meet the Need Best Performance with SAP Information-Centric: The government aims to move from managing documents and final products to managing discrete pieces of data and content that can be tagged, shared, secured, mashed up, and presented in multiple ways. Shared Platform: The government aims to work within and across agencies to reduce costs and speed upgrades by using common standards and architectures, open source solutions, and shared services and contract vehicles. Customer-Centric: The government aims to make content more broadly accessible and presentable in a variety of formats, in a program- and device-agnostic way. Security and Privacy: While increasing openness and rapid innovation, the government aims to build in security, privacy, and data protection throughout the entire technology lifecycle. SAP provides an end-to-end enterprise information management (EIM) platform built on open standards, with flexible Web interfaces and presentation tools for data and information. SAP offers a shared-services framework that allows organizations to use common standards and architectures, integrate with heterogeneous systems, and provide a single platform to support multiple agencies missions. SAP solutions provide tools for interactive reports, dashboards, social collaboration, and data exploration enabling instant access to relevant information on any device, anytime, anywhere. SAP takes a vigilant, multilayered approach to ensure the highest levels of security and data protection at all stages of solution development and customer operations. SAP turns Big Data into Smart Data by ensuring data is complete, accurate, and accessible, utilizing an open, interoperable platform that combines the data layer with transactional and analytics applications to glean valuable insights from massive amounts of data in real time. SAP offers solutions that are proven and quick-to-deploy, have predictable costs, enable cross-agency innovation without disruption, and extend the functionality and value of legacy investments. SAP ensures that government employees and citizens can access, analyze, and collaborate on structured and unstructured data on their own and in real time, eliminating delays and demands on the IT department. SAP reduces risk by offering a secure and scalable technical platform that has been proven in thousands of mission-critical installations worldwide. 3 SAP Thought Leadership Paper Helping the U.S. Government Serve the American People Better 3

4 Helping the U.S. Government Serve the American People Better A technology platform that enables nearly limitless innovation With SAP s technology platform and government leaders imagination, there is virtually no limit to the innovation and better performance that can be achieved in the U.S. government. SAP solutions help government agencies tackle today s toughest challenges, such as: Open government: Increase the transparency and accessibility of government data Budget: Reduce improper payments, fraud, and waste; cut spending through smarter budgeting Tax and revenue: Catch tax cheats and improve revenue collection Procurement: Streamline and secure the supply chain Cloud and mobility: Reduce costs and improve services with cloud and mobile solutions Homeland security: Improve public safety situational awareness Education: Boost academic performance and satisfy increased reporting requirements Healthcare: Establish efficient state healthcare exchanges and services for citizens A Few Examples Business Applications Analytics Database Mobility By consolidating multiple accounting and financial management systems on one SAP platform, U.S. Customs and Border Protection became the first unit of the Department of Homeland Security to earn a clean financial audit. SAP worked with the Recovery Accountability and Transparency Board to create a new system capable of comparing trillions of records from various federal agencies against a list of current and prospective recipients of federal funds to spot improper payments before they occur. SAP worked with one of the world s leading medical research centers to reduce the amount of time needed to analyze the DNA in cancer tumors from three days to two minutes. With solutions from Sybase, an SAP company, the Department of Homeland Security provides state and local law enforcement with mobile access to building blueprints, geospatial data, criminal profiles, and other data useful in field investigations and security checkpoints. The SAP Citizen Connect app enables citizens to report issues such as potholes, debris, graffiti, or suspicious activities. Cloud SAP s openness and interoperability are uniquely well suited to the hybrid cloud requirements of many security-conscious government agencies that are seeking to leverage both public and private cloud infrastructure. Nearly 1.1 million U.S. federal employees use cloud-based human capital management solutions from SuccessFactors, an SAP company.

5 SAP Is Leading the DiGital Revolution As the global leader in enterprise application software, SAP has been helping customers do more with less for more than 40 years. SAP has led the way in improving business processes such as financial management, human resources, and planning. Today, we are leading the next wave of innovation powered by SAP breakthroughs in business analytics, Big Data management, cloud computing, and enterprise mobility technologies. SAP Public Services is a U.S.-based subsidiary of SAP, serving more than 3,800 public sector agencies in almost all 50 states, from local school districts to statewide programs to the largest federal defense and civilian agencies. All levels of government can leverage the following types of solutions to make the most of limited resources and better serve the American people. SAP solutions can be delivered: On premise On demand On device SAP s Solutions Fall into Five Categories SAP s business applications help government agencies handle critical functions such as financial accounting, enterprise resource planning, human resources, supply chain management, case management, grants management, and logistics. SAP s analytics solutions help customers get a holistic, real-time visualization of their operations and explore mountains of data quickly to make critical decisions faster and more accurately. SAP s in-memory database platform helps customers access and deliver information up to 100,000 times faster than before and empowers them with new ways to run their businesses and turn Big Data into Smart Data. SAP s cloud solutions help governments scale up and modernize citizen services faster while cutting spending on data center hardware and maintenance. SAP s mobility solutions helpg public sector agencies increase productivity, deliver better services, and reduce the costs of a distributed workforce while protecting the individuals, agencies, and missions that rely on mobile access to data. 1 US Government, Digital Government: Building a 21st Century Platform to Better Serve the American People, May 23, 2012, page 3. gov/sites/default/files/omb/egov/digital-government/digital-government-strategy.pdf 2 Ibid, page 5. 3 SAP software solutions have been certified under multiple U.S. and international security accreditation programs. SAP Thought Leadership Paper Helping the U.S. Government Serve the American People Better 5

6 SAP AG. All rights reserved. (09/12) SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, SAP HANA, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, ianywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase Inc. Sybase is an SAP company. Crossgate, EDDY, B2B 360, and B2B 360 Services are registered trademarks of Crossgate AG in Germany and other countries. Crossgate is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies ( SAP Group ) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

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