Introducing our Chair for the Forum...

Transcription

1 TRANSFORM MODERNISE IMPROVE CARDEN PARK COUNTRY HOTEL, CHESHIRE 27th & 28th SEPTEMBER 2016 Introducing our Chair for the Forum... John Henderson Staffordshire County SPEAKERS Paul Matthews Monmouthshire Matthew Cain Head of Digital Buckinghamshire Chris Traill Strategic Director, Neighbourhoods & Community Wellbeing Charnwood Borough Huw McKee Head of Information Technology and Digital Transformation CONWY County Borough Jonathan James Head of Customer Services Cambridge City Geoff Connell Director of ICT One Source William Costello Head of Digital Services Liverpool City David Wilde Chief Information Officer Essex Jim Graham Warwickshire County Neil Thornton Director of Finance & Corporate Business Salford City Mark Nicholas National Lead Social Care Health and Social Care Information Centre Ben Boyd Associate Director for Transformation North Staffordshire Combined Healthcare NHS Trust John Bryant Head of Integration and Development Torbay For more information on our speakers go to

2 TRANSFORM MODERNISE IMPROVE CARDEN PARK COUNTRY HOTEL, CHESHIRE 27th & 28th SEPTEMBER 2016 MAIN THEMES Digital Transformation Integration of Health And Social Care Culture Change Devolution The Future of Local Government Customer Service Excellence ICT Shared Services Austerity EVENT AGENDA DAY ONE 08:00-08:30 Registration and Networking Reception 08:30-08:40 Chairmans Opening Remarks John Henderson Staffordshire 08:40-09:00 Innovating for purpose, on purpose how to stay viable and vibrant into the medium term In the presentation Paul will be covering the following: OPENING KEYNOTE Paul Matthews Monmouthshire How digital strategy can be applied to genuinely transform the way organisations design themselves to improve and deliver their services. The necessary research and development that is needed for their future Mobilising communities organisational development Understanding artificial intelligence, community animation, social action and how the organisations assume the more custodianship role for the county. How to have a good approach to human development and infrastructure, culture and purpose.

3 09:00-09:20 How to provide digital services efficiently Most local authorities have a commitment to providing digital services in order to enable residents to self-serve; reducing cost and increasing satisfaction. Many are moving at pace to redesign services around the needs of the customer. Central government isn t yet providing common technology platforms to local authorities. There are obvious opportunities for local authorities to form partnerships to fill the gap. However: Matthew Cain Head of Digital Buckinghamshire How do we transform at speed whilst working in partnership? What opportunities and constraints are posed by traditional local government partners? How do we best share learnings to avoid learning the same thing repeatedly? 09:20-09:40 Solution Provider Case Study 09:40-10:00 The changing approach of statutory duties and management Authorities have many statutory duties and management of demand is challenging e.g. duty of care for those assessed to require it. John will be discussing the changing approach and the care force to deliver it and the social contract that sits behind it. In this presentation John will cover the following: John Bryant Head of Integration and Development Torbay Health and Social Care workforce linking care and developing a new social contract with the population The council s ability and duty to develop a community and voluntary sector to support Wellbeing and many dimensions across the geography for which it is responsible Workforce and the change in responsibilities and skills sets for a new care force (Sub) regional authority working and collaborative activity to leverage resources and impact Developing pooled budget arrangements and working with an integrated care system s ability to impact on health s preventative agenda 10:05-10:25 Solution Provider Case Study - Stream 1/2/3/4 10:25-10:40 Coffee & Networking Break

4 10:40-11:00 Don t ask me to change Huw McKee Head of Information Technology and Digital Transformation CONWY County Borough After spending 25 years in senior roles within the Private Sector working with a number of large Blue Chip organisations Huw joined the Senior Team at Conwy County Borough in November 2014 to lead the Information Technology division within the and also direct the Major Modernisation and Digital Transformation Programme across the whole council and its services. Huw was tasked with leading the transformation/change of the internal ways of working, the mobile working technology provision and the digital services and channels provided to end consumers. In this talk Huw will share his experience on the differing experiences in delivering change within the Public sector as compared to with Private sector; he will also share on what elements he found transferrable to the public sector and what has been successful within Conwy as it delivers its transformation programme in the heart of North Wales. 11:00-11:20 Solution Provider Case Study 11:25-11:45 Solution Provider Case Study - Stream 1/2/3/4 11:50-12:10 Challenges in developing and delivering a Digital Transformation Strategy Both private and public sector are struggling to get full traction to deliver a coherent strategy and embed the technology and culture to deliver digital services for customers. Key issues facing local government are: Jonathan James Head of Customer Services Cambridge City Leadership Capital/Revenue investment Technology infrastructure Agile implementation of projects and technology Public trust in digital services Political will to implement changes in delivery Managing the population demographics IF IT WAS EASY WE WOULD HAVE ALL DONE IT BY NOW! The presentation will take you through Cambridge s journey highlighting the high s and low s in developing and delivering its Digital Transformation Strategy. 12:10-12:30 Solution Provider Case Study

5 12:35-13:35 Group 1 P2P Connect 121 Speed Networking 12:35-13:35 Group 2 - Group Discussion Devolution through a military lens John Henderson Staffordshire English devolution is developing apace; combined authorities and elected mayors are operating in an increasingly complex landscape with functionally devolved leaders such as PCCs, LEP Chairs, Education Commissioners, Chairs of Sub-national Transport Bodies such as Midlands Connect, and Health and Care Sustainability and Transformation Plans. The inevitable tensions between functional and operational lines of control are familiar to anybody from a military background, and strikingly similar. John Henderson, of Staffordshire and a former General, will illustrate parallels and processes that are used in military operations, and, with the assistance of the audience, seek to draw out lessons on how we can achieve the maximum synergies from what might otherwise become a confusing and energy-sapping battle of egos. 13:35-14:30 Networking Lunch 14:35-15:30 Group 2 P2P Connect 121 Speed Networking

6 14:35-15:30 Group 1 - Group Discussion Devolution through a military lens John Henderson Staffordshire English devolution is developing apace; combined authorities and elected mayors are operating in an increasingly complex landscape with functionally devolved leaders such as PCCs, LEP Chairs, Education Commissioners, Chairs of Sub-national Transport Bodies such as Midlands Connect, and Health and Care Sustainability and Transformation Plans. The inevitable tensions between functional and operational lines of control are familiar to anybody from a military background, and strikingly similar. John Henderson, of Staffordshire and a former General, will illustrate parallels and processes that are used in military operations, and, with the assistance of the audience, seek to draw out lessons on how we can achieve the maximum synergies from what might otherwise become a confusing and energy-sapping battle of egos. 15:30-15:45 Coffee & Networking Break 15:45-16:15 Business Meetings 16:15-16:35 ICT enabled service redesign Geoff will explain how the very different London Boroughs of Newham and Havering have jointly achieved savings of 10s of millions of pounds per annum and also created millions in income by exploiting the following approaches. Geoff Connell Director of ICT One Source Online service delivery supported by end-to-end service redesign and a joined-up customer view. Data driven service redesign, using data warehousing to make better decisions on how to use increasingly scarce resources. Shared Services starting with ICT as the platform upon which to build wider sharing of overheads, capacity and good practice.

7 16:40-17:00 Solution Provider Case Study - Stream 1/2/3/4 17:00-18:30 Business Meetings 18:30-18:50 Liverpool City Digital Strategy: Adopting digital first transformation across the organisation what is the new world looking at? William Costello Head of Digital Services Liverpool City CLOSING KEYNOTE In order to embed digital first transformation in to the organisation we have developed a collaborative digital strategy, based on an understanding that a digital first approach is not a technical challenge but a cultural organisational shift. We have adopted key principles focused on what is to be achieved, which can be easily communicated and understood across the organisation. We started by developing the resources and infrastructure to deliver digital change, and are driving out transformation by ensuring continuous engagement across the organisation. Our digital strategy has been developed to complement the wider smart city approach and ensure the organisation is fit for the future. 18:50-19:05 Coffee & Networking Break - Day 1 Close 20:15-20:30 Cocktail Reception 20:30-22:30 Networking Dinner

8 DAY 2 08:00-08:15 Coffee & Networking Break 08:15-08:35 Developing Smart places in a rural geography OPENING KEYNOTE Essex, whilst bordering London, is a county in which over 70% of its land is rural. This session examines how we are planning to sustain and grow our economy, meet the needs of an expanding and changing population and keep our county as a great place to live and work through smart movement, places, skills, public services and infrastructure. David Wilde Chief Information Officer Essex County 08:35-09:15 Group Discussion Austerity and the direction of Local Government Jim Graham Warwickshire A best guess of the direction of travel for services within the context of a range of central government policies which do not necessarily cohere. Dealing with the likelihood of a decade of austerity programmes and answering questions of what a local authority will be for in the future. Moving the debate from individual organisations to designing services around customers and the consequential implications for the local state. 09:15-09:35 Solution Provider Case Study 09:40-10:00 Solution Provider Case Study - Stream 1/2/3/4

9 10:00-10:15 Coffee & Networking Break 10:15-11:45 Business Meetings 11:45-12:05 Hearts and minds The best for your Chris Traill Strategic Director, Neighbourhoods & Community Wellbeing Charnwood Borough Chris s career in local authorities spans 20 years, across counties, unitaries and districts. She has managed a diverse spectrum of services in this time, ranging from Economic Development, Community Safety, Leisure centres, open spaces to waste and recycling. In her current role as Strategic Director for Neighbourhoods & Community Wellbeing at Charnwood, she also leads on Customer Service Excellence, accommodation and culture transformation programmes. Charnwood covers Loughborough and the surrounding area and is one of the largest districts in the country. Chris will cover the pitfalls and benefits of achieving not only Customer Service Excellence for her Directorate, but changing hearts and minds to achieve corporate Customer Service Excellence for the authority. She will also cover some practical steps and good practice in culture change programmes to tackling the changing face of your buildings, resources, workforce and technology.

10 12:05-12:50 Integration of Health and Social Care CLOSING KEYNOTE Jim Graham Warwickshire David Wilde Chief Information Officer Essex County This panel session will give you a unique opportunity to have an interactive discussion with representatives from Local Government and Healthcare Trusts who will be demonstrating the use of ambitious and innovative approaches to efficiently deliver integrated Health and Social Care. With a focus on how Informatics can improve the integration within Health and Social Care, how to make limited resources go further and how to get better outcomes for service users and patients; improving people s experience of health, care and support. Neil Thornton Director of Finance & Corporate Business Salford City Mark Nicholas National Lead Social care Health and Social Care Information Centre Ben Boyd Associate Director for Transformation North Staffordshire Combined Healthcare NHS Trust

11 12:50-13:00 Chairmans closing remarks 13:00-13:15 Coffee & Networking Break - Event Close 13:15-14:15 Lunch E: info@localgovstrategyforum.com T: