BUSINESS IT COURSE OUTLINE

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1 BUSINESS IT COURSE OUTLINE ELATT: Registered Company No: ; Registered Charity Kingsland Road, London E8 4DG Tel: Course details are correct at the time of publication but are subject to change

2 TERM DATES The following dates are a guide and may be subject to change on ELATT courses Autumn Term 2015 First Day Half Term Finish Number of Days Thursday 5 September * Monday 26 Friday 30 October Friday 18 December 73 Days Spring Term First Day Half Term Finish Number of Days Monday 4 January Monday 15 Friday 19 February Thursday 24 March 55 Days Summer Term First Day Half Term Finish Number of Days Monday 11 April Monday 30 May Friday 3 June Friday 22 July 67 Days Total number of days: 195 days Bank Holidays for and 26 December 2015 Christmas Bank Holidays 1 January New Year Day Holiday 25 March Good Friday 28 March Easter Monday 2 May May Day Holiday 30 May Spring Bank Holiday

3 INTRODUCTION Get ready for a career in office and business administration with Skills for the Office, from Entry to Advanced level. Learn the essential IT and team work skills needed to work in an office environment. We will take you from Level 1 to Advanced Level 3, covering applications such as Word, Excel and Database: the skills you need to become an indispensable member of the team! CAREER PATHWAYS YOU WILL LEARN + Communicating in a business environment + Using office equipment + Using a filing system + Making and receiving telephone calls + Using and more YOU WILL LEARN + Principles of providing administrative services + Understand working in a customer service environment + Develop working relationships with colleagues and more YOU WILL LEARN + Principles of business communication and information + Principles of administration + Principles of business + Principles of leadership and management and more LEVEL 1 LEVEL 2 LEVEL 3 UPON COMPLETION You will have attained an accredited QCF qualification and the ability to apply the knowledge gained from the course to your work. PROGRESSION + Level Two UPON COMPLETION You should be able to work as a general administrator in an office environment. You ll also have the required skills to generate professional documents and files using Microsoft Office programs. PROGRESSION + Level Three UPON COMPLETION You should be able to work as a senior administrator in an office environment. You ll also have the required skills to generate advanced documents and files using Microsoft Office programs. PROGRESSION + Employment + University

4 BUSINESS IT LEVEL ONE COURSE TIMETABLE Up to 6 months (term-time) 1.5 days or 2 days per week 9.30am 4.30pm ENTRY REQUIREMENTS Literacy Entry Level 3 QUALIFICATIONS City and Guilds Level 1 NVQ Award/Certificate in Business and Administration COURSE CONTENT 101 Manage own performance in a business environment 102 Improve own performance in a business environment 103 Work in a business environment 104 Communicate in a business environment 107 Make and receive telephone calls 108 Assist in handling mail 110 Use a filing system 111 Archive information 221 Use office equipment 229 Meet and welcome visitors SOFT SKILLS Communication Employability Working with others Organisation and planning Problem solving

5 BUSINESS IT LEVEL TWO COURSE TIMETABLE 6 9 months (term-time) 1.5 days or 2 days per week 9.30am 4.30pm ENTRY REQUIREMENTS Literacy Level 1 QUALIFICATIONS City and Guilds Level 2 NVQ Diploma in Business and Administration COURSE CONTENT 101 Health and safety in a business 102 Use a telephone and voic system 222 Communication in a business environment 224 Principles of providing administrative services 225 Principles of business document production and information management 226 Understand employer organisations 239 Manage personal performance and development 240 Develop working relationships with colleagues 202 Produce business documents 207 Provide reception services 214 Use and maintain office equipment 304 Develop a presentation 305 Deliver a presentation 234 Spreadsheet Software 242 Using 243 Presentation Software 244 Word Processing Software 104 Understand working in a customer service environment 238 Principles of customer relationships SOFT SKILLS Communication (English/literacy) Employability Working with others Problem solving Organisation and planning

6 BUSINESS IT LEVEL THREE COURSE TIMETABLE 9 12 months (term-time) 1.5 days or 2 days per week 9.30am 4.30pm ENTRY REQUIREMENTS Literacy Level 1 Level 2 NVQ in Business and Administration QUALIFICATIONS City and Guilds Level 3 NVQ Diploma in Business and Administration COURSE CONTENT 301 Communicate in a business environment 318 Principles of business communication and information 319 Principles of administration 320 Principles of business 345 Manage personal performance and development 202 Produce business documents 204 Store and retrieve information 304 Develop a presentation 305 Deliver a presentation 306 Create bespoke business documents 349 Presentation Software 351 Word Processing Software 324 Understand the customer service environment SOFT SKILLS Communication Employability Working with others Organisation and planning Problem solving

7 THE CONNECTED LEARNING EXPERIENCE INTERACTIVE, HANDS-ON LEARNING PROFESSIONAL ACCREDITATION OUTSTANDING TEACHING SPECIALIST SUPPORT PASTORAL SUPPORT STUDENT FUNDING PROFESSIONAL MENTORING REAL-WORLD WORK EXPERIENCE CAREER SUPPORT Read more about these benefits on our website:

8 Find more information online at:

WEB DESIGN AND DEVELOPMENT

WEB DESIGN AND DEVELOPMENT WEB DESIGN AND DEVELOPMENT COURSE OUTLINE ELATT: Registered Company No: 1812908; Registered Charity 299186 260-264 Kingsland Road, London E8 4DG Tel: 02072756750 www.elatt.org.uk Course details are correct

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