International Business Parcels Rate Card

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1 International Business Parcels Rate Card Effective from 29th March 2016

2 International Business Parcels is a service with a range of sorting and delivery options for parcels. Pricing your parcels Once you have selected the option you wish to use, you can calculate the price using the tables on the following pages. 3 easy steps to calculate your postage cost for each group: Multiply the number of items by the price per item Multiply the total weight (excluding the bag weight) by the price per kg Add these two amounts together For more information about International Business Parcels and to view the User Guide, please visit 2

3 Zero Sort and Zone Sort rates Priority Delivery aims Europe 3-5 days Rest of World 5-7 days Economy Delivery aims Europe days Rest of World 6-12 weeks Service Countries Product Code Price per item Price per kilo Product Code Price per item Price per kilo Zero Sort Base Rate All countries WE WE Zone Sort Base Rate EU* IE IE Rest of World IE IE All delivery aim figures are in working days, except where weeks are stated, and exclude day of posting and Bank Holidays. * VAT will be charged to EU countries for Zone Sort. Zero Sort will incur VAT on all mail at the standard rate. 3

4 Zero Sort High Volume rates This option is only available to customers who either: a) Mail a minimum quantity of 1,000 items internationally per posting, or b) Combine the overseas element with a UK pre-sorted service eg: Advertising Mail, Business Mail and Publishing Mail to achieve the minimum of 1,000 items. See User Guide for further details of postings which qualify for this option. EU prices Service level Priority Economy Product code DE1 DE3 Delivery aims 3-5 days days Country Price per item Price per kilo Price per item Price per kilo Austria Belgium Bulgaria Croatia Cyprus Czech Rep Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania All delivery aim figures are in working days, except where weeks are stated, and exclude day of posting and Bank Holidays. Countries listed under EU prices will be liable for VAT at the standard rate. 4

5 Zero Sort High Volume rates This option is only available to customers who either: a) Mail a minimum quantity of 1,000 items internationally per posting, or b) Combine the overseas element with a UK pre-sorted service eg: Advertising Mail, Business Mail and Publishing Mail to achieve the minimum of 1,000 items or c) Are using our High Volume Parcels services e.g. Tracked High Volume or a pre-sorted parcels service that is collected by our Regional Distribution Centre (RDC) network See User Guide for further details of postings which qualify for this option. EU prices continued Service level Priority Economy Product code DE1 DE3 Delivery aims 3-5 days days Country Price per item Price per kilo Price per item Price per kilo Luxembourg Malta Netherlands Poland Portugal Romania Slovak Republic Slovenia Spain Sweden All delivery aim figures are in working days, except where weeks are stated, and exclude day of posting and Bank Holidays. Countries listed under EU prices will be liable for VAT at the standard rate. 5

6 Zero Sort High Volume rates This option is only available to customers who either: a) Mail a minimum quantity of 1,000 items internationally per posting, or b) Combine the overseas element with a UK pre-sorted service eg: Advertising Mail, Business Mail and Publishing Mail to achieve the minimum of 1,000 items or c) Are using our High Volume Parcels services e.g. Tracked High Volume or a pre-sorted parcels service that is collected by our Regional Distribution Centre (RDC) network See User Guide for further details of postings which qualify for this option. Rest of Europe prices Service level Priority Economy Product code DE1 DE3 Delivery aims 3-5 days days Country Price per item Price per kilo Price per item Price per kilo Gibraltar Iceland Norway Russia Switzerland Turkey Rest of Europe All delivery aim figures are in working days, except where weeks are stated, and exclude day of posting and Bank Holidays. 6

7 Zero Sort High Volume rates This option is only available to customers who either: a) Mail a minimum quantity of 1,000 items internationally per posting, or b) Combine the overseas element with a UK pre-sorted service eg: Advertising Mail, Business Mail and Publishing Mail to achieve the minimum of 1,000 items or c) Are using our High Volume Parcels services e.g. Tracked High Volume or a pre-sorted parcels service that is collected by our Regional Distribution Centre (RDC) network See User Guide for further details of postings which qualify for this option. Rest of World prices Service level Priority Economy Product code DE1 DE3 Delivery aims 5-7 days 6-12 weeks Country Price per item Price per kilo Price per item Price per kilo North America USA Rest of North America Middle East Israel Saudi Arabia UAE Rest of Middle East Far East & Australasia Australia China Hong Kong Japan Malaysia New Zealand Singapore South Korea Taiwan Rest of Far East & Australsia All delivery aim figures are in working days, except where weeks are stated, and exclude day of posting and Bank Holidays. 7

8 Zero Sort High Volume rates This option is only available to customers who either: a) Mail a minimum quantity of 1,000 items internationally per posting, or b) Combine the overseas element with a UK pre-sorted service eg: Advertising Mail, Business Mail and Publishing Mail to achieve the minimum of 1,000 items or c) Are using our High Volume Parcels services e.g. Tracked High Volume or a pre-sorted parcels service that is collected by our Regional Distribution Centre (RDC) network See User Guide for further details of postings which qualify for this option. Rest of World prices Service level Priority Economy Product code DE1 DE3 Delivery aims 5-7 days 6-12 weeks Country Price per item Price per kilo Price per item Price per kilo Central & South America Argentina n/a n/a Brazil Mexico Rest of Central & South America Africa & Asia India n/a n/a Kenya Nigeria Pakistan n/a n/a South Africa Rest of Africa & Asia All delivery aim figures are in working days, except where weeks are stated, and exclude day of posting and Bank Holidays. 8

9 Remedial work charges for International Business Parcels Parcels which are prepared or presented incorrectly risk being delayed since we have to remove them from our system and carry out the necessary remedial work. Equally we may incur charges from overseas postal authorities if parcels are in breach of international postal regulations. The effect of any remedial work is to slow down the mail and increase costs. Charges for remedial work, as set out in the tables on the next pages, will be made against the original product codes. These charges are agreed as representing the increased costs to Royal Mail caused by the need to perform the remedial work. Please note that all remedial work will incur VAT charges at standard rates. 9

10 Remedial work charges for International Business Parcels Problem Solution Charge Incorrect bag Overweight bag (above 11kg) Overweight York (above 250kg) Indicia missing or incorrect Incorrect label on bag/container or bag incorrectly sealed Oversized items (see Business Parcels User Guide for format dimensions) Destination country not showing on the address Poster authorises Royal Mail to perform rework Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Poster authorises Royal Mail to perform rework Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Poster authorises Royal Mail to apply the correct indicia Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Poster authorises Royal Mail to perform rework Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail 0.50 per bag plus 1 per bag plus 0.08 per item plus 0.50 per bag / container plus 10

11 Remedial work charges for International Business Parcels Problem Solution Charge Sales Order incorrectly completed e.g. Understated items or weight Poster authorises Royal Mail to amend Posting Cheque / Sales Order Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Poster authorises Royal Mail to process mail at International Mixed Mail Premium Unsorted Rates 2 per line (minimum charge of 25 per page) International Mixed Mail Premium Unsorted rates plus Changing collection arrangements without 48 hours notice Cancellation of a booked collection without notifying Royal Mail n / a 50 n / a 100 If noticed within the UK we will offer you the following options: Items not conforming to international postal regulations e.g. Mail displaying a non-uk return address Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Advise you of the cost of remedying the error and forwarding the items Where errors are notified to us by the receiving country we will contact the poster and advise on the options available Charge will be advised at the time Charge will be advised at the time 11

12 Remedial work charges for International Business Parcels Problem Solution Charge All other errors Poster authorises Royal Mail to perform rework Poster requests Royal Mail to return mail Poster to collect mail from Royal Mail Parcels will be charged at the current International Business Parcels Zero Sort rates applicable to its destination and format plus 0.01 per item and a 12

13 Help & advice If you have any questions about these services, please contact either your account manager or the Royal Mail Sales Centre on Calls charged at local rate. Although correct at the date this booklet went to print, from time to time services may be added to, or withdrawn. Up to date information may be obtained from the Royal Mail Sales Centre on (calls charged at local rate) or at You may also be interested in: Our International Business Tracking and Signature Services if your item is important or of value. Please visit Our International Business Parcels Returns service makes it easier for your customers to return unwanted goods to you from abroad. Please visit Royal Mail, the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd. Royal Mail April March 2016 Rate Card Royal Mail Group Ltd All rights reserved. 13

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