AT&T Managed Internet Service (MIS) with Ethernet Customer Site Preparation Document

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1 AT&T Managed Internet Service (MIS) with Ethernet This document addresses Customer sites that do not have AT&T fiber in the building, however the building is within 500 of AT&T fiber. These sites are in states where AT&T is the Telco and AT&T will provide the Ethernet Access for your Managed Internet Service (MIS). AT&T strives to provide a smooth and successful installation experience for our Customers. We will do all that we can to install your service on time and in a quality manner. Close coordination and effective communication between AT&T and you is critical to ensure the Managed Internet Service will be available when you need it. Customer site readiness is essential for delivery of service. Delays in site readiness are one of the leading causes of installation delays. Please try to complete site preparation of your site as quickly as possible from the time that you place your order. This includes any conduit running from the property line to the building s primary telephone room, electrical requirements, the backboard for the network equipment and any applicable extended inside wire. This will help avoid an installation delay. The key to success is to be certain that the local Customer site contact is knowledgeable and empowered regarding all items on the following pages. 1

2 Local Customer Site Contact: Please provide a local Customer site contact, including name, title, phone number and address, with whom the AT&T Ordering team or an AT&T Access Engineer (or AT&T Field Technician) can speak with regarding scheduling, building access and problem resolution (if needed). In most cases, an AT&T Access Engineer (or AT&T Field Technician) will reach out to your local site contact to schedule a site survey visit. The local Customer site contact must: Provide the proper installation site address to the AT&T Ordering team. Be familiar with the building where service is being installed. Be familiar with AT&T s Demarcation point (i.e., Demarc). NOTE: The Demarc is the location point inside the building where AT&T s service terminates from the street. Be at the proposed installation site to assist and escort the AT&T Access Engineer through the site survey visit. Please be prepared to address any site requirements with the AT&T Access Engineer. Have decision making power to address the service requirements for a successful installation. Have the authority to confirm all completion dates for any requirements that are your responsibility. Negotiate the establishment of your company s Demarc with the building property manager or owner in a multitenant building. For ease of router installation, your company s Demarc should be resident in the location that will have the MIS router. If the building s Demarc is not in your location or is on a different floor, you are responsible for providing the inside wire extension between the building s Demarc and the location of the MIS router. NOTE: We need your site contact to be AT&T s advocate when working with the building property manager or owner. Disclose any of the following prior to the start of the project: Building access information such as parking, unloading zones, elevators and route to work area. Any noise or time restrictions. Any asbestos or hazardous materials present in the work area. Provide adequate working space in the installation area for the AT&T Field Technician, as well as a clear path and easy access to the Backboard, jack at the Demarc, regular telephone line, power outlets and the AT&T MIS router. 2

3 Site Preparation Delays AT&T will negotiate a project schedule with all parties to enable service completion as close to your desired date as possible. However, any changes to plans or any delays associated with site preparation can have a corresponding impact to the service delivery date. Please try to complete site preparation as quickly as possible from the time that you place your order. This includes any conduit running from the property line to the building s primary telephone room, electrical requirements, the backboard for the network equipment and any applicable extended inside wire. This will help avoid an installation delay. Customer Site Not Ready You must have your site ready by the agreed upon Ready date to avoid delays to the requested service. Please contact the AT&T Ordering team and your Account Representative if delays are anticipated so work forces can be rescheduled. What to Expect During a Site Survey Visit In order to facilitate a successful site survey, please review the following recommendations: The local Customer site contact must be on site to assist and escort the AT&T Access Engineer (or AT&T Field Technician) through the site survey visit. We ask the local site contact to take notes when discussing the proposed Customer-provided site requirements. It is advisable that the local site contact note the AT&T Field Technician s contact information (name, address & phone number) in the event that questions later arise surrounding site or room requirements, when preparing your site. After the site survey is completed, it is critical that the local Customer site contact addresses all site requirements immediately. If not, the order could be delayed. After you have completed the work for the site requirements identified during the site survey visit, the local Customer site contact should notify the AT&T Project Manager and the AT&T Ordering team (via ). Notifying the AT&T Ordering team helps ensure that the order continues as scheduled. In certain instances, special construction may be required due to lack of facilities. In these cases, an AT&T representative (account team, project manager/coordinator) will contact the Customer with additional information regarding the process. 3

4 Following is information and a list of general requirements associated with fiber optic-based services. The AT&T Access Engineer (or AT&T Field Technician) will identify actual requirements for the specific installation during the site survey visit. There are typically 5 basic areas of Customer obligation to facilitate timely equipment installation and delivery of service: Outside Path; Inside Path; Ground; Power; Floor Space & Environmental Requirements Outside Path: Property Line to the Building s Demarcation Point When a building requires fiber, the Customer or property owner is responsible for providing conduit (subscriber conduit), serving as a path from the property line to the building. A clear underground or aerial path is required from the property line where AT&T facilities exist, to the room designated to support the entrance fiber. Fiber Services are normally connected from the property line to the building s Demarcation Point (DP) via an underground conduit facility. All conduits on the building s property are the responsibility of the property owner to provide, maintain and repair. Site installation work cannot begin until space within an acceptable conduit has been established between the property line and the DP. Outside (from property line to DP): Minimum 2 conduit with a pull rope from the property line to the point of entrance. A 4 conduit is recommended, and 4 conduit schedule 40 is required in some regions new constructions. The size of the conduit will be dependent on the projected future growth of the Customer. AT&T shall place inner duct/fiber liner within this section. Minimum 3 sweeping radius no right angles no more than three 90 turns without a pull box. Dimensions for pull box space 12 x 12 x 18 Paths longer than 300 or with two or more 90 degree turns will require a pull box (12 x12 X18 minimum). Inside Path: Building s Demarc to Customer MIS Router The Demarc is the location point inside the building where AT&T s service terminates from the street. If the building s Demarc is not in your location or is on a different floor, you are responsible for providing the inside wire extension between the building s Demarc and the proposed location of the MIS router. In a multi-tenant building, the building s Demarc is not usually within your location, but rather in a common area serving multiple tenants within the building. It is your responsibility to provide the wire extension from the building s Demarc to your location. If you need further clarification, contact your AT&T Account Team or speak with the AT&T Access Engineer during the Site Survey visit. In most instances, AT&T can place a separate order for the wire extension to the Customer location and your AT&T Account Representative will confirm any additional charges. 4

5 Inside Path: Building s Demarc to Customer MIS Router (Cont d) When dealing with inside wire extensions, a clear path with conduit or cable tray needs to be provided by you from the building s Demarc to the location where your MIS router will reside. The conduit must be a minimum 2, with hard plastic corrugated inner duct with pull rope through which the fiber will be placed. Inside wire extensions take time and can delay provisioning timelines. Specific requirements and any delays should be discussed with the AT&T Ordering team and your Account Representative as quickly as possible. We encourage you to share this information with your electrical contractor. GROUND Relay racks/cabinets must be grounded by placing an exposed #6 or larger grounding wire to the building s ground source. This ground wire will be attached to the closest ground rod (earth ground) or building bus bar available and run to the network terminating equipment location in the room. All equipment requires properly grounded 110V, 15 amp, 3-prong AC outlets. If your site will be using a stand-alone, centralized bulk power plant (now or any time in future), then grounding is required as follows: #2 stranded ground is required from your earth electrode system to the equipment room. This would be connected to a grounding bus bar, or otherwise directly connected to different components. A #6 stranded ground is required from the grounding bus bar to the network terminating equipment. If your site will not be using a stand-alone, centralized bulk power plant (now or any time in the future) and instead will be using an embedded or integrated power configuration where the power plant is located within the same rack or cabinet as the equipment it powers, then grounding is required as follows: A #6 stranded ground is required from your earth electrode system to the equipment room. This would be connected to a grounding bus bar, or otherwise directly connected to different components. A #6 stranded ground is required from the grounding bus bar to the network terminating equipment. Specific requirements may also be discussed with the AT&T Access Engineer (or AT&T Field Technician) at the time of the site survey visit. We highly encourage you to consult with your electrical contractor and share this information. 5

6 POWER Network Device: Please provide a dedicated 110V outlet and dedicated circuit breaker rated at a minimum of 15 amps for the network device that connects your building to the AT&T network. The power cord must not be touching any other cables. MIS Router: In addition, please provide a 110V outlet for the router and the modem. A modem is provided if you ordered an AT&T managed router. Please position your outlets so a standard power cord for the router, modem and network devices can reach the outlets (within 6 feet). The AT&T Access Engineer (or AT&T Field Technician) can confirm if the power supply for each device is adequate. We highly encourage you to consult with your electrical contractor and share this information. FLOOR SPACE AND ENVIRONMENTAL REQUIREMENTS In a standard fiber installation, transport equipment is placed in a common area with access to the entire building. It is your responsibility to obtain any necessary permissions from the building manager or owner for use of the common area. Because of the small size of most network termination equipment, a wall mounted installation is recommended (please see the illustration on next page). However, a Customer provided 19 rack of suitable strength and quality is also acceptable. The choice for equipment placement should be decided before the order is placed and is subject to confirmation following the site visit by an authorized AT&T Engineer. A Customer-provided backboard minimum 4 x 4 x 3/4 fire-retardant plywood, fastened to studs is required for the network device and the jack that connects to your router. A Customer-provided regular telephone line should be installed prior to the router installation. This line will be connected to the modem and is used by the AT&T installation engineer at the test and turn-up of your MIS service. This line also allows for testing in the event of circuit interruption during the life of the service. The MIS router should be installed no more than 15 feet from the jack that connects to your router. This distance will ensure that the cable inside the router box will reach the jack. Customer-provided rack screws are recommended because rack screws are not standard in size. Operating environment should be between +40 F and 85 F at 10% to 85% relative humidity AT&T Intellectual Property. All rights reserved. 6 Effective: 4/24/2013

7 4 x 4 x 3/4 Fire Retardant Plywood Backboard Mounted To Studs PROVIDED BY CUSTOMER Data Jack Cable to MIS Router (Electrical Handoff) Fiber Access to AT&T Network Fiber Termination Panel Ethernet Patch Cable Fiber Drop Optional Fiber Jumpers (Caution: Bend Radius) Provided only when network handoff to customer is Optical Fiber Panel (Optional) Network Termination Equipment Cable to MIS Router (Optical Handoff) Customer Must Provide 110V 15 amp AC outlet Properly Grounded, 3 prong 7

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