Risk Control Services RISK MANAGEMENT SERVICES

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1 Risk Control Services RISK MANAGEMENT SERVICES

2 About JLT Canada Jardine Lloyd Thompson Canada Inc. (JLT Canada) is part of the Jardine Lloyd Thompson Group plc (JLT) one of the world s largest providers of insurance, reinsurance and employee benefits related advice, brokerage and associated services. Our success comes from focusing on the specialisms where we know we can make the greatest difference. We act in our clients best interests and operate collaboratively as One JLT to bring the best of JLT to our clients and trading partners anywhere in the world. The value we create is driven through the personal determination of our 9,000 highly motivated and skilled people. JLT has offices in 39 territories supported by the JLT International Network enabling us to offer risk management and employee benefit solutions in over 135 countries. Client First. Independent. Results Based.

3 JLT Canada Risk Control Services Risk Control is an intrinsic element within an effective risk management program helping to reduce the likelihood and impact of unwanted events. Proactive risk control can support on-going or favorable insurance placements while having the potential to yield year-over-year loss or claims reductions which impacts an organizations overall bottom line. We provide our clients with specialist Risk Control & Loss Prevention Services through our National Risk Control Services (RCS) Group. RCS is dedicated in the provision of loss control expertise providing a wide-range of services that will help position your site, property, asset or operational risk control processes optimally within an overall risk and insurance program. Get in Touch It s only by meeting with us that you ll start to appreciate the distinct way in which we engage with our clients.

4 Our Risk Control Solutions We are able to help our clients manage a wide range of risks including operational, tactical and strategic risks. We operate a model that delivers tailored risk solutions. By combining internal expertise with external strategic partnerships, we can provide our clients with the necessary mitigation. Whatever risk issues are causing our clients concern, we can resolve them through a creative, responsive and flexible approach. We can help you identify and address all areas of business risk, benchmark your performance against your peers and provide best practice advice to help you develop and maintain your risk management culture. All our services are designed to improve your risk controls and, in turn, reduce your risk exposures. Risk Control Surveys Surveys [or inspections ] are fundamental activities to develop or update insurance underwriting information and loss estimates as required. Surveys produce advisory reports; recommendations for improvements to minimize risk/loss; necessary underwriting information and/or; loss estimates for larger facilities. This underwriting information can be critical in obtaining competitive insurance quotes while also providing the platform to communicate best practices or internal steps taken to prevent future losses by addressing near-miss incidents either on-site or within your specific industry. Independently or in coordination with insurers, JLT will schedule these surveys and produce reports in order to maximize output while assuring efficient use of your resources. These site and property surveys will focus on physical risk features such as spacing, fire protection, process equipment, and your human element programs such as change management, preventative / predictive / reactive maintenance and audits through interviews, document reviews and site tours. Client Inspections or Audits Participation JLT will participate in necessary or requested health and safety, environment and risk audits in order to meet the mandates of required risk control surveys or inspections. Acting on your behalf, JLT s involvement at this stage ensures an integrated process with collaborative knowledge exchange between all interested parties. Machinery Breakdown Boiler and Machinery services focus on surveys and reviews related to insurance underwriting information and include information on losses / claims for major equipment for specific projects, including such specialized equipment as gas and steam turbines. Loss exposures reviews in respect to business interruption potentials, equipment availability and sparing in the event of a loss. These impact plant availability and overall production. JLT augment our in-house expertise in this area with qualified external resources including insurer reports and recommendations. Our clients operate across a range of Specialty sectors, including: Oil and Gas Power and Forestry and Utilities Mining Related Industries Construction Manufacturing

5 Risk Review for Major Projects JLT Risk Control provides an insurance risk plan review service for the design and construction of projects. These plan reviews can take place not only at the conceptual design stages, but during construction for new and existing projects. This will ensure a facility protection systems meet generally accepted insurance standards not only to reduce your risk exposures but to ensure risk acceptability in the insurance market place. Commencing with a conceptual review and progressing through more detailed reviews of integrated risk elements such as fire and process protection and HAZOPs, JLT can provide advice around technical risk areas such as process hazards and protection, quality assurance, and plant reliability, within the overall context of property risk control. Failure Mode and Effect Analyses (FMEA) and loss estimates can also be conducted at various project stages with outcomes used for insurance and risk management decision making. Construction Course of Construction Risk Control reviews cover the planning, organization and managing of safety during the life of construction projects. JLT can work with project management to ensure a successful project from risk identification to risk mitigation. Root Cause Analysis and Claims Review JLT are able to participate within mandated investigations of incidents such as fire, mechanical breakdown and explosion. We can provide input into root cause and contributing factors as well as recommendations for reoccurrence prevention. We can also review loss / claims trends (either from within or using industry sources) to assist in identifying root and common causes. We provide ongoing loss and claims information, particularly for project, plant or business units that may have a similar exposure to loss. Risk Control Education, Presentations and Seminars Using loss experience learning; existing or historical hazard identification and; survey outcomes, RCS Consultants are able to present, host seminars or provide educational awareness surrounding any number of industry specific risks or risk management methods. Combining expertise with these experiences can highlight the importance of field level risk management processes and provide tools to aid risk identification and control on a site by site basis. JLT believe this is the most effective and integrated methods to highlight internal risks and drive risk control from within. Technical Information Resource JLT can act in a technical advisory capacity regarding operational risk management. This service links specific resources including loss and claims information, failure rate data, insurers technical information and technical data sheets. We also provide input into internal standards, programs and guidelines such as chemical storage tanks and/or quality assurance(s). Fire Protection Review and Testing JLT RCS can review necessary fire protection systems such as sprinklers, fire pumps, fire water distribution, and other suppression systems. Our expertise extends to assistance in system selection, drawings and specifications review, and witnessing system inspections and tests. Premises and General Liability Surveys JLT can conduct crime and liability surveys addressing general liability, premises security and liability including intrusion, detection and cash handling, products liability and crime. General Commercial Non-Profit Public Sector Retail Logistics and Transportation Sport and Hospitality

6 JLT Canada Risk Control Services Why JLT Risk Control Services? We pride ourselves in finding solutions which mitigate your exposure to risk and help your business run more smoothly In collaboration with existing insurance and risk management resources, our Consultants will develop and implement appropriate mitigation plans based on on-going input or key stakeholder requests, ensuring necessary contributions to a pro-active, responsive and cost-beneficial risk management program. Any combination of the highlighted services can provide the following benefits: Guidance or reinforcement of existing asset protection programs based on industry specific best practices Increased resiliencies surrounding key business processes to minimize disruption or loss Greater understanding of operational or hazard risks within your operating environment allowing for risk reduction processes to be implemented in a timely or effective manner Evidence of proactive and demonstrable risk management to key stakeholders Our Model JLT s Risk Control Services combine internal expertise with external strategic partnerships. The benefits to our clients include: Once we have understood our clients specific risk issues, we are uniquely positioned to create bespoke solutions that best fits with their objectives. Our Risk Control model focuses on client needs first and then we deliver the best specialist advice. We quickly and proactively respond to tackling risk issues that our clients face Our services are always fully aligned with our clients' requirements. Our aim is to deliver an enhanced service or solution through our consultative approach. Education and adoption surrounding improved business processes furthering existing risk identification or mitigation efforts External Risk Control experience that is representative of your operational risk management Enhanced presentation of your operations and business to insurance markets aiding in ongoing or future placement strategies

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8 Jardine Lloyd Thompson Canada Inc. Suite 800, 55 University Avenue Toronto, Ontario M5J 2H7 Tel: Fax: Jardine Lloyd Thompson Canada Inc is a member of the Jardine Lloyd Thompson Group. Registered Office: The St Botolph Bulding, 138 Houndsditch, London EC3A 7AW Registered in England No VAT No April 2014 REF Tony Van der Linden Senior Vice President, Risk Control Services Tel: or

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