National e/m Government Strategies A case of India. Dr. Rajiv Sharma Director General Centre for Good Governance
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1 National e/m Government Strategies A case of India Dr. Rajiv Sharma Director General Centre for Good Governance
2 National e Governance Plan of India Make all Government services accessible to the common man Services to reach the locality Use common service delivery outlets Ensure efficiency, transparency & reliability of services Provide services at affordable costs Goal is to realize basic needs of the common man Scale up investment with support from state governments and private partners
3 Focus Areas Public Service Delivery Process Re-engineering engineering & Change Management are critical Radically change the way government delivers services Decentralized Implementation Centralized initiative but decentralized implementation framework Project Implementation in Mission Mode Empowered Mission Teams - professionals & domain people
4 Centre for e-governancee Show-casing of several important e-governance applications Spread of awareness of various components of National e-governance e Plan (NeGP( NeGP) The Centre establishes strong links with similar institutions worldwide Repository of best practices through continuous interaction and participation
5 State Wide Area Network (SWAN) with 2mbps connectivity up to sub district level Creation of National and State Data Banks Creation of 100,000 internet enabled Common Service Centers The Pillar Model
6 Common Service Centers Cost Effective Video, Voice and data content Government Services - e-government such as birth certificates, utility bills Social Services Education, Health, Telemedicine Private Services Entertainment, Financial services etc.
7 Common Service Centers Front end delivery point Common Service Centre 100,000 centers to be created in 4 years Locality Public-Private Private Partnership model Total outlay > $ 1.5 billion Honeycomb approach
8 Mission Mode Projects Approach Central (Federal) Projects State Projects Integrated Projects
9 Central (Federal) Mission Mode Projects Banking ng Central Excise & Customs Income Tax (IT) Insurance MCA21 (Corporate Affairs) National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID) Passport, Immigration & Visa Pension e-office
10 State Mission Mode Projects Agriculture Commercial Taxes e-district Employment Exchange Land Records Urban Local Bodies (Municipalities( Municipalities) Rural Local Bodies (Panchayats( Panchayats) Police Property Registration Road Transport Treasuries
11 Integrated Mission Mode Projects CSC (Common Service Centers) e-biz (Business facilitation) e-courts e-procurement Electronic Data Interchange (EDI) For Trade (e-trade) National e-governance e Service Delivery Gateway India Portal ( )
12 Initiatives in Urban e-governance: Some examples Unwire Pune Project (Pune( Municipal Corporation) Plan to Cover 25 sq km. Service Plan of $5 per month for 256 kbps speed e-seva in Andhra Pradesh One stop shop for G2C and B2C services 273 centres cover 116 firms Most Transactions for Payment of utilities Grievance Management System (GMS) Call Centre approach
13 m-governance Strong Opportunity as mobile phone penetration is very high compared to internet Possible Usage Financial and Taxation services Health Services Educational Content Employment Related Policing
14 m-governance : Limited initiatives Limited spread of m-governance m so far Examples of some applications Agri-watch - To give agriculture market information ( Lifelines A knowledge service to answer agriculture related queries ( india.net) Centre for Good Governance supports systems for Grievance Redress, Right to Information case tracking, Irrigation monitoring and Disaster Management system
15 e-justice: UNDP Supported Project Basic Services (Kiosk Level) Obtain Legal Information Citizen (Registration) Forward Query to Legal Services Authority Apply for Legal Aid to LSA
16 e-justice: UNDP Supported Project Public Awareness Campaigns
17 Enabling Environment and Assessment Awareness and Communication Citizen awareness Demand driven atmosphere Assessment Impact assessment e-readiness assessment Impact on corruption Improvement in accountability Improvement in Quality of service
18 E-governance in pro-poor poor programs National Rural Employment Guarantee Scheme (for wage employment) Issue of job cards Wage payment system Transparency in Program management Capturing social audit Jawaharlal Nehru Urban Renewal Mission Poverty tracking Pro-poor infrastructure creation
19 The road ahead and challenges e-governance projects should be citizen centric and inclusive Should bring greater transparency and accountability in government functioning Connectivity issues and digital divide need to be addressed Differentials in e-readiness across regions Budgetary constraints Process reforms to be stepped up
20 THANKS Sincere thanks to DPADM/UNDESA, UNGC and RCOCI Shanghai Centre for Good Governance, Hyderabad, India
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