CREATING AN ENABLING POLICY AND REGULATORY ENVIRONMENT TO EXPAND AFFORDABILITY AND INVESTMENT IN MOBILE BANKING: THE CASE OF GHANA

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1 CREATING AN ENABLING POLICY AND REGULATORY ENVIRONMENT TO EXPAND AFFORDABILITY AND INVESTMENT IN MOBILE BANKING: THE CASE OF GHANA Presentation by Ministry of Communications: Ghana made by Kwaku Ofosu-Adarkwa Chief Director 1

2 PRESENTATION OUTLINE BACKGROUND OF THE MINISTRY OF COMMUNICATIONS INTRODUCTION CREATING THE ENABLING ENVIRONMENT TO SUPPORT M- BANKING FORMS OF MOBILE BANKING IN GHANA FUTURE OF MOBILE BANKING IN GHANA SOME SECTOR PROJECTS AND INITIATIVES AIMED AT PROMOTING M-BANKING INVESTMENT INCENTIVES CHALLENGES WAY FORWARD 2

3 BACKGROUND OF THE MINISTRY OF COMMUNICATIONS BACKGROUND: The Ministry of Communications was created in 2002 to develop Policies and Initiatives aimed at promoting ICT growth and economic development. VISION: To manage the convergence of ICTs to facilitate the promotion of a viable integrated national development process within a global setting. MISSION: To facilitate the development of a reliable and cost effective world class communications infrastructure & services, driven by appropriate technological innovations and accessible by all citizens to enhance the promotion of economic competitiveness in a knowledge-driven 3 environment.

4 BACKGROUND OF THE MINISTRY OF COMMUNICATIONS(Cont d) Some Policy Objectives To promote the development of communications infrastructure and services for national development; To facilitate investment in, and, strengthening of the institutional and human resource capacities in ICT to enhance quality service delivery; To promote e-government and e-governance activities for transparency in Government business in the process of transforming the country into a knowledge economy/society; To streamline and update regulatory laws and legislations in conformity with changing industry trends and monitor the creation of an even regulatory field to enhance fair competition and investment drive. To support the development of ICT Industry, Research and Development and networking among stakeholders. 4

5 INTRODUCTION The introduction of liberalization and competition during the early 1990s has resulted in a significant growth of the mobile market; The Telecommunications Environment has entered into the Third Generation (3G) Stage resulting in additional Value Added Services. Ghana has gone beyond the Triple Play: - VOICE - VIDEO - DATA It is time to enter into the vigorous value added stage in ICT 5

6 CREATING THE ENABLING LEGAL & REGULATORY ENVIRONMENT TO SUPPORT M-BANKING Creating an enabling environment for rapid growth and development of the ICT sector. - This is being carried out under the eghana Project to make the legal and regulatory environment conducive for Telecom/ICT-led growth - In pursuance of this, the following policies, legislations and regulations have been reviewed/developed: 6

7 CREATING THE ENABLING LEGAL & REGULATORY ENVIRONMENT TO SUPPORT M-BANKING(cont d) The Electronic Communications Act (Act 772, 2008) and the Electronic Transactions Act (Act 775, 2008) to; Facilitate the provision of e-services and online transactions such as e-banking and e-commerce etc. National Communications Authority Act (Act 769, 2008) National Information Technology Agency Act (Act771, 2008) Enterprise Architecture (EA) and e-government Interoperability Framework (2010) Guidelines for the construction of Telecommunications masts. National Telecom Policy (2005); 7

8 CREATING THE ENABLING LEGAL & REGULATORY ENVIRONMENT TO SUPPORT M-BANKING(cont d) Additional legislations being developed include; i. Cyber Security Bill ii. Data Protection Bill iii. Electronic Communications Regulation iv. Electronic Regulation on Dumping of Electronic Waste v. National Digital Content Management Bill These new legislative guidelines would help create a conducive environment to resolve challenges with the Communications Industry. 8

9 FORMS OF MOBILE BANKING e-zwich A smartcard system introduced by the Bank of Ghana to enable citizens pay for goods and services and carry out banking transactions without having to physically carry cash around. The E-zwich cards are being issued by most banks in the country whilst Point of Sale (POS) devices are being deployed at major business outlets. 9

10 FORMS OF MOBILE BANKING (Cont d) THE ECOBANK MOBILE BANKING WITH ZAP An instant mobile money transfer service designed for users of AIRTEL MOBILE NETWORK. Enable customers to pay utility bills and transfer money via their mobile phones CAL BANK SMS Allows Customers to top up airtime with their mobile phones, request statements and transfer funds etc Others include the Zenith Mobile Banking, GT SMS Banking, U- Mobile and the MTN MOBILE MONEY etc. TXTNPAY SERVICES (VODAFONE) Enable customers to pay utility bills, transfer money via their mobile phones, check bank accounts and purchase goods and services 10

11 FUTURE OF MOBILE BANKING IN GHANA Very Promising due to Competitive regulatory environment created by the National Communications Authority (NCA) which has resulted in a significant growth of the mobile market; Mobile Phone subscribers represent a greater percentage of the total telephone subscriber base of the country; Banking Culture needs significant attention though: - Less than 20% of Ghanaians still save with Banks - Less than 5% of Ghanaians use the Card System 11

12 FUTURE OF MOBILE BANKING IN GHANA (Cont d) THE TELECOMMUNICATIONS MARKET Mobile Vs Fixed 2% 98% TOTAL MOBILE TOTAL FIXED SOURCE: NCA 12

13 FUTURE OF MOBILE BANKING IN GHANA (Cont d) MARKET STATISTICS AS AT DECEMBER 2010 SUBSCRIBERS/ MONTH OCTOBER NOVEMBER DECEMBER MOBILE TELEPHONY 16,779,331 17,062,917 17,436,949 FIXED TELEPHONY 317, , ,897 MONTH TO MONTH GROWTH 1.3% 1.7% 2.0% Mobile subscription is currently growing at an average rate of 1.7% per month SOURCE: NCA 13

14 PLATFORM FOR MOBILE BANKING IN GHANA (Cont d) Undersea Cables Landing in Ghana 14

15 PLATFORM FOR MOBILE BANKING IN GHANA (Cont d) STATE OF TELECOM INFRASTRUCTURE Ghana s Communications Infrastructure is mainly privately owned; CABLE OWNER CAPACITY (/Sec) STATUS SAT-3 Vodafone 120Gbits Operational MainOne MainOne Ghana Ltd 1.92Terabyte s Operational Glo 1 Glo Mobile Ltd 640Gbits Operational by April 2011 West African Cable System (WACS) MTN 5,120Gbits Yet to land These bandwidth capacities together will be adequate to meet the increasing demand for communication services, reduce cost and also support enhanced services like M-banking. 15

16 PLATFORM FOR MOBILE BANKING IN GHANA (Cont d) With 74.2% of the population already connected to mobile phones, The granting of additional licensing to operators to land submarine cables resulting in a total bandwidth capacity of approximately 7,160Gb/s, and also auctioning of 3 WiMAX licences to improve connectivity, and; The availability of mobile phones to support enhanced services, Mobile banking stand a greater chance of becoming popular on the Ghanaian market. The success of this new and innovative service however, depends on the sustenance of the creation of a conducive ICT/Telecom platform. 16

17 SECTOR PROJECTS AND INITIATIVES AIMED AT PROMOTING MOBILE BANKING Infrastructure Sharing/Co-location to promote rural access A Universal Access Initiative funded by the USF to enable Service Providers extend services to un-served and underserved areas. 70% of Ghanaians live in rural areas. Encouraging telecom operators to co-locate on common masts. Installing Payphones in Senior High schools Using mobile Vans of Post Offices across the country Using the Community Information Centres (CICs) as a platform for M-banking Enhance the patronage of e-services such as M-banking where distance maybe a deterring factor 17

18 SECTOR PROJECTS AND INITIATIVES AIMED AT PROMOTING MOBILE BANKING (Cont d) On the part of NCA: WIMAX licensing: To enable service providers extend wireless services to un-served and underserved parts of the country so that citizens can enjoy the benefit of e-services. SIM Card/Chip Registration Help track fraudulent activities that may be perpetuated by fraudsters. Promotes identify ownership to avoid identity theft. 18

19 SECTOR PROJECTS AND INITIATIVES AIMED AT PROMOTING MOBILE BANKING (Cont d) Mobile Number Portability (MNP): To promote consumer choice Enhance competition Improve QoS and ensure reliable delivery of services Other initiatives includes; Communications Infrastructure (Tower) Licensing 19

20 INVESTMENT INCENTIVES Excellent Telecom Sector and Fair Regulatory terrain Highly developed banking network and financial services Adherence to market liberalization and competition policies Independent Judiciary and Legislature: Rule of Law. Availability of trained and trainable labour and good supply of trained workers Increasing Private Investment incentives approved by GIPC. Strategic location for communication facilities in terms of international commerce Corporate Tax exemptions for strategic investments Customs duty exemptions for plant, machinery, equipment and parts for strategic investments as approved by GIPC. 20

21 CHALLENGES High Bandwidth Cost ( However bandwidth cost has reduced from US$12,000 (E1) in 2002 to US$2,100(E1) in 2010). This will further reduce upon the launch of Glo in April Hope to see bandwidth cost far below the US$1000 mark. Universal Access Issues: Being addressed under GIFEC universal access programmes. Low ICT Literacy Rate: Being tackled as part of the education reform programme. 21

22 WAY FORWARD Invest in adequate ICT Infrastructure Encourage academia and industry linkages to promote R&D Train more ICT Professionals: 22

23 CONCLUSION The Ministry is pursuing policies and initiatives to ensure the promotion and efficient delivery of e-services including mobile banking. Additionally, the Ministry would ensure that consumers get value for money in the provision of e-services. Ghana is definitely the destination for private sector business in mobile banking. 23

24 THANK YOU 24

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