Building a Healthy, Productive Global Workforce. Tim Cuthell, SVP Global Account Management

Transcription

1 Building a Healthy, Productive Global Workforce Tim Cuthell, SVP Global Account Management May 2014

2 About Workplace Options Privately owned with over 30 years of experience 100% focus on building solutions to improve individuals effectiveness and productivity Regional hubs: Toronto, London, Panama, Singapore, Portugal & India Local service centers in 40+ countries Services available in over 200 countries and territories ISO 9001 certified Safe Harbor certified ISO certification in process Serving 32,000 companies and their 42 million employees worldwide Business model: white-labeled solutions 170+ strategic partners including Mayo Clinic 2

3 3 Organizations we serve around the world

4 Agenda Trends in global health and wellbeing Universal programs to address employee needs Market observations Best practices How we can help you achieve your goals 4

5 What Wellness Means Globally Emotional Mental Physical Self Spiritual Social Environ mental 5

6 General Trends Mainstreaming of mental health Stress Suicide Depression Unhealthy lifestyle Government legislation Duty of Care = acceleration of global EAP & wellness growth and the globalization of benefits in general 6

7 Stress is the Number One Health Improvement Target in 5 out of 7 Regions Globally All regions ranked Stress as one of their top 3 Top Health Improvement Targets 2012 Global Survey: What are Key Health Improvement Targets for Wellness Programs Source: 2012 Cigna-Buck Survey

8 8 Depression A Global Epidemic Globally, more than 350 million people of all ages suffer from depression. Depression is the leading cause of disability worldwide, and is a major contributor to the global burden of disease. Far too often those suffering from depression never seek professional help. At its worst, depression can lead to suicide. = HIGH COST England: the estimated total cost of adult depression is billion or per person annually. 28 European countries was estimated at 118 billion equating to about 250 per European citizen, per year France: 31.9 million working days were lost in 2009 because of depression. The Pan American Health Organization predicts that approximately 35 million Latin Americans suffer from depression.

9 Global Health Tobacco: Is one of the main risk factors for a number of chronic diseases, including cancer, lung diseases, and cardiovascular diseases. Consumption of tobacco products is increasing globally, though it is decreasing in some high-income and upper middle-income countries. Obesity has more than doubled worldwide since Cardiovascular Diseases (CVDs): The number one cause of death globally: more people die annually from CVDs than any other cause. Diabetes: Diabetes deaths are estimated to double between 2005 and *Source: World Health Organization 9

10 Global Prevalence of Health Challenges Europe USA Diabetes / Cardiac 19% HTN 34% Smoking 15% Cholesterol 56% Obesity 31% (70%) Inactivity 35% Diabetes /Cardiac 17% HTN 43% Smoking 17% Cholesterol 66% Obesity 27% ( 67%) Inactivity 67% India Diabetes/cardiac 39% HTN 32.5% Smoking 14% Cholesterol 28% Obesity 2% (11%) Inactivity 17% China Diabetes /Cardiac31% HTN 27% Smoking 39-50% Cholesterol 35% Obesity 27% Inactivity32% Brazil Diabetes/cardiac 30% HTN 40% Smoking 14% Cholesterol 43% Obesity 21% ( 52%) Inactivity 48% Middle East Diabetes/Cardiac 30% HTN 29% Smoking 15% Cholesterol N/A Obesity 39% (71%) Inactivity 68% * Source: WHO % based on adult population for region

11 Our Approach to Holistic Employee Wellbeing Solutions EAP Work- Life Wellness Empowering individuals Increasing access Applying multi-disciplinary expertise Connecting the dots Focusing on behavior change Tracking and improving outcomes 11

12 Benchmark for global programs EAP (emotional needs) Online Content (self-service) For Locals and Expats Work-Life (practical needs) Training/ Seminars (building skills) Wellness Coaching (health/life style needs) 12

13 Connecting the dots My mother passed away. Solution: Grief Counseling Now my father can t live alone. Solution: Elder Care Resource and Referral I ve been stressed and now I ve started smoking again. Solution: Wellness Coaching 13

14 Implementation Best Practices 60-day for ramp up + 60-day post implementation Buy-in from leadership Identify internal champions Be sensitive to local issues and cultural attitudes Understand needs of each target group (survey) Address concerns regarding confidentiality Active promotion to drive awareness and engagement Leverage technology for access and promotion Monitor, evaluate, and adjust as needed Benchmark and share ideas with your peers Make it sustainable share the successes 14

15 Your Key Contacts at WPO: Karol Kosec - KarolK@workplaceoptions.com Director of Account Management Laurie Hudson - LaurieH@workplaceoptions.com VP Business Solutions USA Brenda Marshall Boyle - brenda.marshall-boyle@workplaceoptions.com Director Business Solutions - EMEA Choo Kum Seng - Choo.Kum.Seng@workplaceoptions.com Director Business Solutions - APAC Jean-Baptiste Gruet jbgruet@workplaceoptions.com SVP Global Business Solutions

16 What Is an Employee Assistance Program? Help employees deal with personal problems that might adversely impact their work performance, health, and well-being Short-term counseling: face to face, telephonic or online Accessible 24/7 and confidential 16

17 Common Issues Addressed by an EAP Emotional health Bereavement and loss Depression/Anxiety Personal stress Addiction and dependence Relationships Family dynamics Common Workplace Issues Workplace pressure Work-life balance Teamwork Dealing with change Co-worker conflicts Relocation 17

18 Work-life and EAP Integration Care for aging parents Healthcare resources Empty nest Budgeting Resumes Interview coaching Career coaching Mortgage consultation and resources Realtors Moving Home maintenance 401k planning Volunteering and community activities Travel Retirement Life Events College SAT Prep Loans Scholarships/ Grants Child care Pre-natal support Educational resources Parenting classes Adoption Wedding planning Joining finances Support groups Divorce Death Disability 18 Relationship issues

19 Crisis Support Incident manager engages in a management consultation After the consultation, a recommendation is made based on best clinical practice On-site trauma professional is selected from network based upon match with incident Incident manager remains engaged to support on-site trauma professionals and leadership Our experience includes responding to small and large scale events such as: Death of a colleague Natural disasters Multiple casualty accidents Sexual or other assaults Terrorist attacks (London, Mumbai, Madrid) Kidnapping Suicides Robberies Reorganization exercises Mergers and acquisitions Downsizing 19

20 Health Assessments Tools Healthy Living health assessment (available in the US currently) Delivered with Mayo Clinic Integrated with Healthy Living online platform Global Health Risk Assessment (available everywhere) Delivered by vielife 34 translated and localized versions Global health questionnaire (in development) Designed by Workplace Options and Mayo Clinic Will be in 25 languages by 2015 Intended to identify areas of risk and engage employees in coaching 20

21 Wellness Coaching Strategic partnership with Mayo Clinic Coaches in over 100 countries Delivered in the employee s preferred language Outbound and inbound call models 8:00 a.m. to 8:00 p.m. local time Preventative wellness coaching and lifestyle consultation for: Weight management Smoking cessation Fitness and exercise Stress management Overall lifestyle improvement Chronic conditions Coaching philosophy is based on a readiness to change spectrum 21

22 Wellness Education Programs Programs are tailored to the cultural norms and wellness practices of the country. Bespoke curricula can be created according to client preferences and needs. Presenters are wellness experts with academic training and practical wellness experience. Seminars are available in English or the local language in over 100 countries. Topics include: A Personal Guide to Building Resiliency and Coping with Change Bereavement: Coping with Losses Compassion Fatigue-Increasing Resiliency Eating Your Way to Wellness Emotional Support: Staying Balanced in a Changing World Examining Relationships: Healthy vs. Unhealthy Let s Sleep On it: Developing a Healthy Sleep Pattern Lighten Up With Laughter Living Well on the Fast Track: Eating Healthy on the Run Relaxation Techniques at the Workplace Self-Care: Remaining Resilient The Path to Inner Peace The Mind-Body Connection Tips for Smoking and Tobacco Cessation 22

23 Biometric Screening Biometric screening in all of the countries and languages where we have the HRA: Height, weight, and BMI Blood pressure Finger stick blood test for: Partners: Glucose Lipid panel (HDL, LDL, cholesterol, and triglycerides) US: ehealthscreening Outside the US: Quest Diagnostics 23

24 Member Website Currently 27 languages Customizable Average of 200 pieces of content per language site Content targeted to employees, their family members, and managers Client s logo/identity 24 Company code: Lockton

25 Value/Benefits of an EAP Minimize turnover, stress, absenteeism, and presenteeism Avoid costly claims through early intervention Management tool for assisting troubled employees Resolve issues that would impact assignment/performance Help manage critical incidents Complement/Substitute community-based care Good PR Employer of choice Increase overall culture of health 25 25