Tivoli Solutions Monitoring of business

Transcription

1 Klemen Bačak, Tivoli Technical Sales IBM SEE & Turkey Tivoli Solutions Monitoring of business

2 IBM Tivoli IBM Tivoli provides integrated Visibility, Control, and Automation across business and technology assets to. - help overcome the road-blocks to business and technology integration - better achieve business objectives and maximize the value from all of the assets that support its operations. - manage a Smart Infrastructure that is cost optimized, intelligent, and secure - deliver Business & IT services with agility and speed

3 Tivoli Overview (The Whiteboard ) Klemen Bačak IBM TIVOLI klemen.bacak@si.ibm.com

4 Business Goals of a Bank 1. Top priority - build capital strength To support customer and clients The Business 2.Consolidation has stopped but will continue and accelerate when market stablizes 3.Recalibrating risk factors need new tools 4.Benefiting from flight to safety and a powerful brand Risks Costs $ Profits $ Earnings The successful universal bank will be one that achieves leading positions in the markets in which it competes; integrates operations to create value for customers; and creates a strong, binding culture across the enterprise that supports the institutional mission. Win Win 1. Increase Application Availability 2. Improve mean-time-to-recovery 1. 18,000 ATM s Banking Centers 3. Locations in 30 countries 3. Merging Other Bank Operations IT Operations Goals IT Operations

5 Need to know what I have

6 Need to know what I have

7 Need to know what I have

8 Tivoli s Service Management Capabilities

9 Automated Discovery Need to know what I have #1 # 2 #3 #4

10 Monitors Automated Discovery Need to know what I have #1 # 2 #3 #4

11 Monitors Automated Discovery Need to know what I have #1 # 2 #3 #4

12 Monitors Automated Discovery Need to know what I have #1 # 2 #3 #4

13 Monitors Automated Discovery Need to know what I have #1 # 2 #3 #4

14 Monitors Automated Discovery Need to know what I have #1 # 2 #3 #4

15 Monitors Automated Discovery Need to know what I have #1 # 2 #3 #4

16 Business Goals of a Bank IBM Service Management 1. Top priority - build capital strength To support customer and clients The Business 2.Consolidation has stopped but will continue and accelerate when market stablizes 3.Recalibrating risk factors need new tools 4.Benefiting from flight to safety and a powerful brand Risks Costs $ Profits $ Earnings The successful universal bank will be one that achieves leading positions in the markets in which it competes; integrates operations to create value for customers; and creates a strong, binding culture across the enterprise that supports the institutional mission. WIN WIN! 1. Increase Application Availability 2. Improve mean-time-to-recovery 1. 18,000 ATM s Banking Centers 3. Locations in 30 countries 3. Merging other bank Operations IT Operations Goals IT Operations

17 Problem #1 - Visibility What is going on in my infrastructure? Discover Alert Problem # 2 - Control I see a problem, I need to take action Resource Management Problem # 3 - Automation View Performance Data or Service Tickets and automate Processes

18 IBM Netcool Service Availability and Performance arms you to overcome common barriers End-to to-end Service Visibility Consolidated Operations Management Cross-domain Correlation, Topology & Analytics Business Service Management Service-centric service modeling, business impact & root cause analysis Business Service Management Service-centric Modeling, impact & RCA TBSM, TNSQM Consolidated Operations Management Cross-domain Correlation, Topology & Analytics Enrichment & Operational Automation Leverage external data, enrich and automate actions Leverage external data, enrich and automate actions. Enrichment Enrichment & Operational Operational Automation Automation Tivoli Netcool/OMNIbus & Analytics Domain-Specific Management Targeted in-depth visibility and intelligence by domain Domain-Specific Management Performance Transaction Application System Network Mainframe Perf. Analyzer, Proviso* IBM Tivoli Network Manager Comp. App. Mgr., Net. Assure* Monitoring NetView Z Security Storage Security Ops. Manager TotalStorage Prod. Center Netcool/Impact Dependency Collection IBM CCMDB & any IBM & 3 rd Party discovery & data sources. Event & Performance Collection IBM and 3 rd Party event source. Applications Systems Network Voice Security Mainframe Storage Business Other Wireless * Service Provider Note: All layers are inclusive of distributed and mainframe. 18

19 Desired State Mapped to IBM Portfolio IBM Cloud Service Desk Control Desk Network Operations Enterprise Sales Customer Care Tivoli Integrated Portal / Netcool WebGUI Executive Team IT Customer Unified Portal Business Service Management & Consolidated Operations Service Assurance Data Sources Service Quality Management Netcool Omnibus / Netcool Fault Network & Network Manager Management Netcool Business Service Manager / Customer Netcool Business Network Service Analytics Experience Management Management Netcool Performance Manager /TADDM / Netcool Performance Netcool Configuration Configuration Manager Enrichment Impact Management Management & Automation Tivoli Endpoint Manager TDW / CMDB 19 Network Access Wireless, Wired Compute Resources Discovery & Data Collection Network, Server, Storage, Application Monitoring Storage Resources Applications Infrastructure Resources Consolidated view of your entire infrastructure including configuration and dependency information

20 Netcool Solution Today Ultra-scalable Event Management Scalable MOM for Managing Complex Service Infrastructures. Robust Layer 1-7 Discovery Broad Discovery of Configuration Items and Dependencies. Real-time End-to-end Monitoring Holistic Service Monitoring from Composite Applications, Domain Resources and Network Services. Real-time Business Service Management Real-time Visibility of Service Status, SLAs and Key Performance Indicators. Single Interface for Operations Comprehensive Interface for Operational Consolidation and Management in a Service-Context. 20

21 The Netcool Architecture Netcool Probes/Monitors Data Networks DSAs Inventory SLA Systems Applications Desktop/WebTop Databases Voice Networks Impact RDBMS Management Systems Database Gateway End User Experience Transaction Monitoring ObjectServer Trouble Ticket Gateway Trouble Ticketing TCR Security/Firewalls Topology Non-IT Resources FailOver ObjectServer TNPM TNCM ITNM Discovery Agents ITM/ ITCAM TBSM Network/Systems/Apps 21

22 How do we give customers the single Pane: OMNIBUS Event Management # Events >10k >1k >100 Degree of Netcool Advanced Data Processing Implemented Customer Satisfaction & Operational Efficiency Netcool Advanced Data Processing Delivers Business Assurance and Increased Operations Efficiency Through Massive Event Reduction and Prioritization OPEX >10 Consolidate Filter Correlate Root Cause

23 Next Step is to Visualize the Network and Root Cause 1. Automated discovery of network topology (devices and relationships) 2. Applying topology knowledge to precisely identify the root cause of an outage 1. REDUCE MTTR Symptoms 2. Service is back up and running faster 3. Business is Making Money again Root Outage Cause

24 Network Manager Discovery & Modelling Extendable discovery for layers 2 & 3 devices, interfaces and connectivity Adapts network model to follow changes to provisioned network assets Network Monitoring Automatic targeting & configuration of network monitoring Network Visualization Connectivity & Device information Network Views MPLS core, VLANS, HSRP Groups BGP, VTP Domains, Stacks, BGP Asset Reporting Root Cause Analysis (RCA) Correlation of events based upon network connectivity Identification of Root-Cause & Symptomatic events

25 Step 3: IBM Tivoli Netcool/Impact: Event Enrichment The Tivoli Event Enrichment ( event context ) solution Add important information to events - Relational databases: Oracle, DB2 - Middleware: web services, XML - CCMDB and TDW - and many, many more OMNIbus Impact Any Data Automate common tasks

26 What does an operator need in order to take action? Emergency Operator scenario: EO: Hello, emergency operator speaking. How can I help you? Caller: Help, I have an emergency. Come quickly. CLICK! (caller hangs up) IT Operator scenario: What is the problem with these scenarios? It It is is obvious obvious that that something something is is wrong wrong but but they they do do not not have have enough enough information information to to take take action actionto to resolve resolve the the problem. problem.

27 Same scenarios with a little more information Emergency Operator scenario: EO: Hello, emergency operator speaking. How can I help you? Caller: Help, I have an emergency. Come quickly. EO: What is your emergency? Caller: My house is on fire! EO: What is your address? Caller: 100 South Drive Service Device Type Device Contact Details SLA EO: Name Is there anyone Location in the house? Details Caller: Yes, my two year old child is in the Now house. we have provided contextual information needed to take action. EO: Don t worry, we are sending emergency services right away! IT Operator scenario: McDonalds REV BIG MAC ASR OB, 3 rd Floor, Rack 2 Steve Winslow SLA: 2 min

28 The Netcool Architecture: MONITORS Netcool Probes/Monitors Data Networks DSAs Inventory SLA Systems Applications Desktop/WebTop Databases Voice Networks Impact RDBMS Management Systems Database Gateway End User Experience Transaction Monitoring ObjectServer Trouble Ticket Gateway Trouble Ticketing Reporter Security/Firewalls Topology Non-IT Resources FailOver ObjectServer TNPM TNCM ITNM Discovery Agents ITM/ ITCAM Network/Systems/Apps 28 Network/Systems/Apps

29 IBM Tivoli Monitoring Maintain Visibility into all critical resources OS, Middleware, Applications J2EE Application Servers and Web Servers Virtual Hypervisors System z and z/os ERP, CRM CICS, IMS DHCP/DNS MQ, Message Broker and Collaboration Databases Sun Server Leverage Predictive Infrastructure Dynamic Thresholds Proactive Capacity Monitoring Resource Details Enable Risk Management Problem Diagnosis Capacity Planning Load Balancer Microsoft IIS Windows Servers Microsoft IIS Linux on z Microsoft.Net Apache Veritas Cluster BEA Weblogic SUN Servers z/os Microsoft SQL VMware IBM WebSphere AIX Servers with HACMP Oracle CICS, IMS, etc. IBM DB2 LPAR System z 29

30 ITM Solution Family One Chart Overview ITM (ITM for Virtual Servers) ITCAM for Microsoft Applications Monitor the complete Application and Application Infrastructure (Application Performance Management) ITCAM for Applications ITCAM for Application Diagnostics ITCAM for SOA Platform OMEGAMON XE (System z) ITCAM for Transactions Measure, Baseline and Analyze the Service and Transactions

31 Step 1) Manage and Monitor the Hardware and Operating Systems IBM Tivoli Monitoring (ITM) I need monitoring for my heterogeneous physical or virtual operating system environments or any custom, home-grown or industry vertical application. Windows Server VMware 1 Citrix SUN Solaris SUN Containers SUN Zones HP Unix IBM AIX IBM AIX LPAR IBM AIX DLPAR IBM AIX WPAR Monitoring for Operating Systems Includes: IBM Tivoli Monitoring (PVU Priced ) IBM Tivoli Monitoring for MS Apps Entry ( Per Server Pricing) IBM Tivoli Monitoring Agentless ( Per Server Priced ) Linux Operating Systems SUSE Red Hat Others.....

32 The Best of All Worlds Agentless and Agent Agentless technology is about cost of ownership - Lower overhead cost on the server - Lower cost of agent maintenance - Faster speed of implementation - Less intrusive technology - Minimal impact to testing - Polling based technology Agent technology is about mission-critical - Lower overhead cost on the network - Higher resiliency and availability - Better data availability, granularity and uniqueness - Automated and independent take actions - Real-time responsiveness to an incident - Suited for new technologies without standards - Suited for mission-critical environments Sometimes you need to watch from the outside Sometimes you need someone on the ground Agentless Agent Driven

33 Step 2) Manage the Applications (Microsoft Flavor) ITM for Microsoft Applications Advanced I need a turn-key monitoring solution for my Microsoft Applications and the Microsoft Application infrastructure environments upon which they depend. Microsoft.NET Microsoft Sharepoint Microsoft Biztalk Microsoft Exchange Server VMware Citrix Microsoft SQL Microsoft IIS Server Microsoft Active Directory Microsoft Entry Pricing Custom Monitors Microsoft Windows Operating Systems Microsoft Hyper-V Microsoft Clusters

34 Step 2b)Non-MS Applications ITCAM for Applications 3-Pack or Full Pack I need a monitoring solution for my heterogeneous Application and Application Infrastructure environments upon which they depend. Messaging Backbone WebSphere MQ Message Broker and Collaboration Lotus Domino VMware Citrix Operating Systems Virtualized Environments Custom Environments Web Resources WebSphere Apache Databases DB/2 Oracle Sybase Applications SAP Siebel PeopleSoft 1 Included with Operating System or available separately Custom Monitors 1

35 ITM ITCAM OMEGAMON XE Family

36 So, what Customers are looking for? -Single Pane of Glass!

37 Live banking showcase Inject banking workload into a live banking infrastructure Manage the channel SLAs Use as a platform to show how IBM infrastructure with key ISVs can address the business issues of banks 37 Smarter Banking Showcase Monday, March 25, 2013

38 IBM Tivoli BiH: IBM SW Prodaja: Žiga Štajner T: M: IBM Tivoli Technical Sales Support: Klemen Bačak T: M: