Prosodie and Salesforce: Front End solution. Nicolas Aidoud and Ronan Souberbielle

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Prosodie and Salesforce: Front End solution. Nicolas Aidoud and Ronan Souberbielle"

Transcription

1 Prosodie and Salesforce: Front End solution Nicolas Aidoud and Ronan Souberbielle

2 Prosodie ID-Card Solutions Platforms Full IP solutions Innovation Pay-as-you-go 80% of recurring business 1000 FTE 8 datacenters Over 500 connected IS Over 12,000 hosted servers Over 300 millions SMS send yearly +3 billion customer interaction / year 2 billion of hits with remote IS / month 40 Terabytes of managed data / month 5,000 transactions on prepaid platform 24/24 & 7/7 Telecom license Cloud-based Strong SLA & security FRONT-OFFICE SERVICES PROVIDER 2

3 What Front-Office is all about? Virtual Agent Call Chat Pay Contact Social Mail Apps Managing any customer interactions, on any devices and over any channels 3

4 What are Front-Office Business Issues? Proliferation of channels Brand awareness? Rising customers expectations Digital transformation Optimizing costs Treating customers as individuals 4

5 Prosodie Addresses all Companies Fronts Contact Center Digital Front Front-Office Solutions Provider Customer satisfaction New revenue stream Market share expansion Transactional Front Telephony Front Four cloud-based innovative solutions encompassing telecom skills, IT capabilities and user experiences expertise 5

6 They Trust in our Solutions 6

7 Our Contact-Center Solution Collect Qualify Route Monitor Op6mize Enrich Operator License Worldwide network My IVR Smart Call Smart Web Smart ACD Quality monitoring Supervision tools EasyRecord Analytics Payment e-contract Odigo processes from the cloud any customer interactions through a unique user experience thanks to several innovative modules 7

8 A Unique Positioning Software Hosting & Run Telecom Operator Prosodie is at once a software editor, hosting and telecom operator. This unique positioning offers 3 competitive advantages 1 Unique End-to-end user experience By providing state-of-the-art features all along the value chain, Prosodie is able to build innovative customer journey that drives strong customer satisfaction. 2 Business model Only one contractor to pay for & only for your usage of the solution. Pure one-stop-shop payas-you-go business model. 3 Strong SLAs Our services are secure and reliable. The major challenge in virtual contact center solutions is to have a service where telco and software systems work closely together. As Prosodie manages the entire supply chain, our solution work. 8

9 At the Heart of our SFDC Partnership SFDC is the enterprise cloud computing leader and help companies connect with customers, partners and employees in entirely new ways SFDC has no appealing end-to-end proprietary offerings on the voice/speech channel, which remains a key channel for high-value customer interaction Innovative voice/speech solutions are the core business of Prosodie SFDC & PROSODIE decided to join forces in order to propose a unique Customer Service offering on the market, leveraging both companies assets 9

10 Leveraging our Strong Expertise on the Voice Channel Natural language Strong innovation policy mastering the voice channel and driving unique user experience 10

11 Contact Information AIDOUD Nicolas CEO SOUBERBIELLE Ronan Head of Front Office Solutions Business Unit 11

12 About Capgemini With more than 125,000 people in 44 countries, Capgemini is one of the world s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore, its worldwide delivery model. Rightshore is a trademark belonging to Capgemini The information contained in this presentation is proprietary Capgemini. All rights reserved.

MDM is an operational problem. Customers are individuals too. A spade is a spade. Campaigning in a social world. What it takes to deliver

MDM is an operational problem. Customers are individuals too. A spade is a spade. Campaigning in a social world. What it takes to deliver Better Intelligence, Smarter Decisions MDM is an operational problem Customers are individuals too A spade is a spade Campaigning in a social world What it takes to deliver 2 1 MDM provides the translation

More information

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions Website (Digital) & Mobile Optimisation 10 April 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Our Approach... 4 Service Management... 5 Pricing... 5 Ordering

More information

ComUnity. Move your organization s telephony from servers to service

ComUnity. Move your organization s telephony from servers to service ComUnity Move your organization s telephony from servers to service ComUnity brings you Telephony over IP, delivered in the cloud. You reduce costs and infrastructure, but improve communication throughout

More information

Getting a 360 customer view with SAP Business Communications Management (BCM)

Getting a 360 customer view with SAP Business Communications Management (BCM) SAP Digital Services the way we do it o Getting a 360 customer view with SAP Business Communications Management (BCM) Capgemini can help you deploy BCM to achieve multi-channel integration across all your

More information

Digital Service Centre. Automate support and empower users.

Digital Service Centre. Automate support and empower users. Digital Service Centre the way we do it Digital Service Centre Automate support and empower users. Higher-quality support at a lower total cost. The automated, self-help service desk has been on the IT

More information

My Experience. Serve Users in a Way that Serves the Business.

My Experience. Serve Users in a Way that Serves the Business. Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

More information

Integrated Multi-Client Platform for Smart Meters

Integrated Multi-Client Platform for Smart Meters Smart Energy Services Platform Integrated Multi-Client Platform for Smart Meters End-to-End Smart Energy Services Platform Helping you efficiently deliver your smart device programs using our proven system

More information

online Online Payment Whatever the channel, an easy way to pay.

online Online Payment Whatever the channel, an easy way to pay. online Whatever the channel, an easy way to pay. helps you respond to multichannel customer demands while improving conversion rates. Your customers benefit from simple yet innovative payment methods.

More information

Using SOA to Enhance Email Notifications. Rajas Kirtane 8/11/2014

Using SOA to Enhance Email Notifications. Rajas Kirtane 8/11/2014 Using SOA to Enhance Email Notifications Rajas Kirtane 8/11/2014 Agenda Introduction Business Challenge Solution Overview Key Learning's Q & A In collaboration with The information contained in this document

More information

CA Clarity PPM - RallyDev Integrator

CA Clarity PPM - RallyDev Integrator CA Clarity PPM - RallyDev Integrator A Capgemini Accelerator May 2014 Background / Ground Reality Many organizations have implemented CA Clarity PPM for managing their end-to-end Portfolio Management process

More information

G-Cloud Enterprise Applications for a Mobile Workforce. October 2015. G-Cloud. service definitions

G-Cloud Enterprise Applications for a Mobile Workforce. October 2015. G-Cloud. service definitions G-Cloud Enterprise Applications for a Mobile Workforce October 2015 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Why Capgemini... 4 Our Approach... 4 Benefits...

More information

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes.

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes. Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders

More information

HP PPM - RallyDev Integrator

HP PPM - RallyDev Integrator HP PPM - RallyDev Integrator Background / Ground Reality Many organizations have implemented HP PPM for managing their end-to-end Portfolio Management process areas and Rally Dev for managing Agile projects.

More information

Hadoop Evolution In Organizations. Mark Vervuurt Cluster Data Science & Analytics

Hadoop Evolution In Organizations. Mark Vervuurt Cluster Data Science & Analytics In Organizations Mark Vervuurt Cluster Data Science & Analytics AGENDA 1. Yellow Elephant 2. Data Ingestion & Complex Event Processing 3. SQL on Hadoop 4. NoSQL 5. InMemory 6. Data Science & Machine Learning

More information

Odigo. Optimizing customer service through the cloud. Ready2Series

Odigo. Optimizing customer service through the cloud. Ready2Series Ready2Series Odigo Optimizing customer service through the cloud A unique cloud solution which transforms customer experience, reduces costs, and improves organizational efficiency. Give your customers

More information

Services. Cybersecurity. Capgemini & Sogeti. Guiding enterprises and government through digital transformation while keeping them secure

Services. Cybersecurity. Capgemini & Sogeti. Guiding enterprises and government through digital transformation while keeping them secure Home Secure digital transformation SMACT Advise, Protect & Monitor Why Capgemini & Sogeti? In safe hands Capgemini & Sogeti Cybersecurity Services Guiding enterprises and government through digital transformation

More information

maximum 2 lines Ultimate flexibility and control for enterprise cloud users plus infrastructure savings of up to 40%

maximum 2 lines Ultimate flexibility and control for enterprise cloud users plus infrastructure savings of up to 40% Infrastructure Services the way we do it Cover Capgemini title Helvetica Cloud Services thin, 30-33 Brokerage maximum 2 lines Ultimate flexibility and control for enterprise cloud users plus infrastructure

More information

Capgemini BPO Your Partner in Delivering Value-Adding Solutions

Capgemini BPO Your Partner in Delivering Value-Adding Solutions Capgemini BPO Your Partner in Delivering Value-Adding Solutions Expect more... Commitment We are dedicated to transforming your business operations. Today, more than ever, gaining a competitive advantage

More information

SkySight: New Capabilities to Accelerate Your Journey to the Cloud

SkySight: New Capabilities to Accelerate Your Journey to the Cloud SkySight: New Capabilities to Accelerate Your Journey to the Cloud There is no longer any question about the business value of the cloud model. The new question is how to expedite the transition from strategy

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

The Aerospace & Defence industry of tomorrow

The Aerospace & Defence industry of tomorrow The Aerospace & Defence industry of tomorrow Aerospace and Defence are often treated as part of the same industry but they face very different business challenges. Defence companies need to adapt to shrinking

More information

Business Process Management in Manufacturing: From Process to Value

Business Process Management in Manufacturing: From Process to Value Manufacturing the way we see it Business Process Management in Manufacturing: From Process to Value New Capgemini research shows how organizations can move to the next level of BPM maturity BPM can help

More information

Infrastructure As A Service (IaaS) G-Cloud VI Pricing

Infrastructure As A Service (IaaS) G-Cloud VI Pricing Infrastructure As A Service (IaaS) G-Cloud VI Pricing Virtual s and Storage Virtual Pricing Operating System Workload size vcpu (GHz) Virtual Memory Initial Virtual storage (Gold) G-Cloud Price (Per Month)

More information

Nathalie Gaveau. When Amazon Meets Facebook: Social Shopping with a Twist. An interview with. Founder and CEO of Shopcade

Nathalie Gaveau. When Amazon Meets Facebook: Social Shopping with a Twist. An interview with. Founder and CEO of Shopcade An interview with Nathalie Gaveau Founder and CEO of Shopcade When Amazon Meets Facebook: Social Shopping with a Twist Transform to the power of digital Shopcade showcases everyday trends from retailers,

More information

Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales

Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales An interview with Ola Källenius Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales Where Digital Meets Physical: Mercedes-Benz and the Seamless Customer Experience Transform

More information

Capgemini Big Data Analytics Sandbox for Financial Services

Capgemini Big Data Analytics Sandbox for Financial Services Capgemini Big Data Analytics Sandbox for Financial Services Put your data to use quickly without spending a fortune 2 Capgemini Big Data Analytics Sandbox for Financial Services Table of Contents 1. A

More information

Capgemini and Pegasystems: Delivering Business Value through Partnership

Capgemini and Pegasystems: Delivering Business Value through Partnership Capgemini and Pegasystems: Delivering Business Value through Partnership Continuous process improvement to drive sustainable results Our partnership combines Capgemini s consulting and industry strengths

More information

Mastering Campaign Management

Mastering Campaign Management in collaboration with Mastering Campaign Management How MDM helps drive campaign management at the speed of thought Contents 1. Targeting in the here and now 3 2. Identifying the individual, not the transaction

More information

Capgemini BizLender 360 SM An Integrated Straight Through Processing Solution for Business Lending Origination

Capgemini BizLender 360 SM An Integrated Straight Through Processing Solution for Business Lending Origination Capgemini BizLender 360 SM An Integrated Straight Through Processing Solution for Business Lending Origination Using technology and expertise to boost efficiency, enhance decision making, improve compliance,

More information

The Internet of Things: Why Companies Are Leaving Trillions on the Table

The Internet of Things: Why Companies Are Leaving Trillions on the Table IoT Solutions The Internet of Things: Why Companies Are Leaving Trillions on the Table Executive Summary The information contained in this document is proprietary. 2016 Capgemini. All rights reserved.

More information

Leverage SWIFT methodology for results-driven Oracle Fusion CRM

Leverage SWIFT methodology for results-driven Oracle Fusion CRM Leverage SWIFT methodology for results-driven Oracle Fusion CRM Oracle Fusion Customer Relationship Management (CRM) has the potential to revolutionize CRM. Choosing Capgemini as your partner will ensure

More information

Transforming Your Core Banking and Lending Platform

Transforming Your Core Banking and Lending Platform Transforming Your Core Banking and Lending Platform Dramatically improve your bank s core systems to increase operating agility, lower time to market, reduce costs and better manage risk and regulatory

More information

Enterprise Mobility Orchestrator. Your Business. Always On.

Enterprise Mobility Orchestrator. Your Business. Always On. Enterprise Mobility Orchestrator Your Business. Always On. Introduction Capgemini and Sogeti offer end-to-end Mobile Solutions for mobile strategy and services as your Enterprise Mobility Orchestrator.

More information

Finance in All-Channel Retail. Improving the Customer Proposition through Effective Finance and Enterprise Performance Management

Finance in All-Channel Retail. Improving the Customer Proposition through Effective Finance and Enterprise Performance Management Improving the Customer Proposition through Effective Finance and Enterprise Performance Management In the digital world, customers expect an increasingly sophisticated shopping experience. Retailers that

More information

Core Banking Transformation using Oracle FLEXCUBE

Core Banking Transformation using Oracle FLEXCUBE in collaboration with Core Banking Transformation using Oracle FLEXCUBE Unlocking the power of FLEXCUBE with Capgemini Moving towards a packaged system transformation program Capgemini is an Oracle Diamond

More information

IPv6 Deployment in a Global IT Service Company

IPv6 Deployment in a Global IT Service Company IPv6 Deployment in a Global IT Service Company Utrecht, 29 May 2013 Marco van der Pal Agenda Introduction What would you need to deploy IPv6? Capgemini s approach The IPv6 Roadmap Next steps Conclusions

More information

North America, a source of Innovation for the Group. Salil Parekh

North America, a source of Innovation for the Group. Salil Parekh North America, a source of Innovation for the Group Salil Parekh Innovation to Transform Portfolio New Tech New Tech Volume New Tech Core Core Time 2 North America is the Source of our Innovation NA has

More information

The Capgemini Schools Programme. Committed to nurturing talent, skills and creativity

The Capgemini Schools Programme. Committed to nurturing talent, skills and creativity The Capgemini Schools Programme the way we do it The Capgemini Schools Programme Committed to nurturing talent, skills and creativity Supporting schools Our work with schools is about two things: giving

More information

prepaid Prepaid Launch the ideal prepaid card scheme for your business quickly and efficiently

prepaid Prepaid Launch the ideal prepaid card scheme for your business quickly and efficiently prepaid Launch the ideal prepaid card scheme for your business quickly and efficiently services can help you manage everything from gift vouchers and social welfare benefits, to meal cards, corporate rewards,

More information

Address C-level Cybersecurity issues to enable and secure Digital transformation

Address C-level Cybersecurity issues to enable and secure Digital transformation Home Overview Challenges Global Resource Growth Impacting Industries Address C-level Cybersecurity issues to enable and secure Digital transformation We support cybersecurity transformations with assessments,

More information

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured.

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. Testing Platform-as-a-Service Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. Testing the way we do it Application testing can get expensive.

More information

Wealth management offerings for sustainable profitability and enhanced client centricity

Wealth management offerings for sustainable profitability and enhanced client centricity Wealth the way we do it Wealth management offerings for sustainable profitability and enhanced client centricity The wealth management business is transforming. To delight their clients, firms must adopt

More information

Digital Transformation and the future of QA & Testing. March 3 rd, 2016 Jérôme Cadiou

Digital Transformation and the future of QA & Testing. March 3 rd, 2016 Jérôme Cadiou Digital Transformation and the future of QA & Testing March 3 rd, 2016 Jérôme Cadiou Digital Transformation is Everywhere 2 Introduction how do we define the Digital Transformation paradigm? Business Process

More information

Grabbing Value from Big Data: Mining for Diamonds in Financial Services

Grabbing Value from Big Data: Mining for Diamonds in Financial Services Financial Services Grabbing Value from Big Data: Mining for Diamonds in Financial Services How financial services companies can harness the innovative power of big data 2 Grabbing Value from Big Data:

More information

Automation that accelerates transformation

Automation that accelerates transformation Automation that accelerates transformation The digital enterprise requires smarter infrastructure automation. Speed is of the essence Success in the digital era is all about speed and agility. Competitive

More information

Busin i ess I n I t n e t ll l i l g i e g nce c T r T e r nds For 2013

Busin i ess I n I t n e t ll l i l g i e g nce c T r T e r nds For 2013 Business Intelligence Trends For 2013 10 Trends The last few years the change in Business Intelligence seems to accelerate under the pressure of increased business demand and technology innovations. Here

More information

maximum Control through 2 lines Cloud Service Brokering

maximum Control through 2 lines Cloud Service Brokering Infrastructure Services the way we see it Cover Next-Gen title Cloud: Helvetica Choice thin, and 30-33 maximum Control through 2 lines Cloud Service Brokering Cloud 2.0 is about more than cost savings.

More information

Leading in Capital Markets: Trading, Securities, Wealth & Asset Management

Leading in Capital Markets: Trading, Securities, Wealth & Asset Management Leading in Capital Markets: Trading, Securities, Wealth & Asset Management Bringing almost 20 years of industry insights and expertise to deliver world class software integration and business consulting

More information

SaaS. Myths and Realities

SaaS. Myths and Realities SaaS Myths and Realities SoftwareasaService: a turnkey solution? Executive Summary Initially designed for small companies, SoftwareasaService (SaaS) has gradually extended to multinational firms all over

More information

Streamlining the Order-to-Cash process

Streamlining the Order-to-Cash process Streamlining the Order-to-Cash process Realizing the potential of the Demand Driven Supply Chain through Order-to-Cash Optimization Introduction Consumer products companies face increasing challenges around

More information

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured.

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. Testing Platform-as-aService Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. TPaaS providing testing on demand, using the Capgemini Cloud Application

More information

Mobile testing. How to catch up? Agenda. Mobility, an uprising demand. 2012 Capgemini. All rights reserved. 1. Nov 27, 2014 Sebastiaan Van Gucht

Mobile testing. How to catch up? Agenda. Mobility, an uprising demand. 2012 Capgemini. All rights reserved. 1. Nov 27, 2014 Sebastiaan Van Gucht Mobile testing How to catch up? Nov 27, 2014 Sebastiaan Van Gucht Agenda Introduction Mobile testing challenges Mobile test strategy & approach Key differences Q&A Copyright Capgemini 2014 All Rights Reserved

More information

Credit Management through Order-to-Cash BPO

Credit Management through Order-to-Cash BPO Business Process Outsourcing the way we do it Credit Management through Order-to-Cash BPO Capgemini Order-to-Cash Service helps reduce days sales outstanding, improve cash flow, and enhance finance efficiency.

More information

Service Integration. Ensuring the best IT service providers deliver the best IT service

Service Integration. Ensuring the best IT service providers deliver the best IT service Infrastructure Services the way we do it Service Integration Ensuring the best IT service providers deliver the best IT service Businesses have recognized the value of IT services for years. Moving the

More information

G-Cloud Big Data Suite Powered by Pivotal. December 2014. G-Cloud. service definitions

G-Cloud Big Data Suite Powered by Pivotal. December 2014. G-Cloud. service definitions G-Cloud Big Data Suite Powered by Pivotal December 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 6 Our Approach... 7 Service Management... 7 Vendor Accreditations/Awards...

More information

Leasing, Lending and Diversified Financial Solutions

Leasing, Lending and Diversified Financial Solutions Banking the way we do it Leasing, Lending and Diversified Financial Solutions The future belongs to those who prepare for it Following recent economic trends, the leasing, lending and diversified financial

More information

Improve Your Back-office Support by Combining Leading ERP and BPO Solutions

Improve Your Back-office Support by Combining Leading ERP and BPO Solutions Improve Your Back-office Support by Combining Leading ERP and BPO Solutions The Combined Value of Unit4 Business World and Capgemini Transform your core business operations to rapidly adapt to the constantly

More information

CorvisaOne Contact Center Suite. A fresh approach to contact center technology

CorvisaOne Contact Center Suite. A fresh approach to contact center technology CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

Capgemini Business Process Outsourcing

Capgemini Business Process Outsourcing Business Process Outsourcing the way we do it Capgemini Business Process Outsourcing Supply Chain Management Services The State of the Supply Chain A perfect storm of external forces is changing the way

More information

Grabbing Value from Big Data: The New Game Changer for Financial Services

Grabbing Value from Big Data: The New Game Changer for Financial Services Financial Services Grabbing Value from Big Data: The New Game Changer for Financial Services How financial services companies can harness the innovative power of big data 2 Grabbing Value from Big Data:

More information

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives

Capgemini s Guidewire Services. Leading services and solutions to support your Guidewire initiatives Capgemini s Guidewire Services Leading services and solutions to support your Guidewire initiatives Capgemini was named Guidewire s Partner of the Year for 2011 Post financial crisis, insurance companies

More information

Insurance All Channel Experience An Introduction

Insurance All Channel Experience An Introduction Financial Services the way we see it Insurance All Channel Experience An Introduction Introduction Customer experience has always been important to insurance companies. The World Insurance Report 2013

More information

How Telecom Italia Empowers Customer Service from the IMS Cloud

How Telecom Italia Empowers Customer Service from the IMS Cloud How Telecom Italia Empowers Customer Service from the IMS Cloud Giacomo De Filippis, IPCC Senior Program Manager, Telecom Italia Guillaume Calot, Strategic Business Director EMEA, Alcatel-Lucent Enterprise

More information

Payment on Time Case Study

Payment on Time Case Study Our Payment on Time initiative has created a number of tangible business benefits for our client including a better credit position and enhanced business relationships, enabling more effective collaboration

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Master Data Management (MDM)

Master Data Management (MDM) the way we do it Master Data Management (MDM) Mastering the Information Ocean Mastery of information gives business control In the modern business, the volume of information is increasing and the value

More information

Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured.

Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured. Testing Services Meeting the challenge of software quality and maximizing return on investment Performance driven. Quality assured. Introduction Today, insightful IT departments understand that software

More information

Mobile Strategy: Be in Control. A Guide to Formulating and Implementing Your Enterprise Mobility Strategy

Mobile Strategy: Be in Control. A Guide to Formulating and Implementing Your Enterprise Mobility Strategy Mobile Strategy: Be in Control A Guide to Formulating and Implementing Your Enterprise Mobility Strategy Mobile is so important; put your best people on mobile. If you don t have a mobile strategy, you

More information

Combating a new generation of cybercriminal with in-depth security monitoring

Combating a new generation of cybercriminal with in-depth security monitoring Cybersecurity Services Combating a new generation of cybercriminal with in-depth security monitoring 1 st Advanced Data Analysis Security Operation Center The Challenge Don t leave your systems unmonitored.

More information

G-Cloud Assistive Technology Service. December 2014. G-Cloud. service definitions

G-Cloud Assistive Technology Service. December 2014. G-Cloud. service definitions G-Cloud Assistive Technology Service December 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 4 Our Approach... 5 Service Management... 6 Vendor Accreditations/Awards...

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

KEY BENEFITS OF CONTACT CENTER AUTOMATION

KEY BENEFITS OF CONTACT CENTER AUTOMATION VIRTUAL CONTACT CENTERS DRIVE COST REDUCTIONS, STRATEGIC FLEXIBILITY An ever-present requirement to cut the costs and complexity of disparate telephony platforms, combined with a desire to meld integrated

More information

Combating a new generation of cybercriminal with in-depth security monitoring. 1 st Advanced Data Analysis Security Operation Center

Combating a new generation of cybercriminal with in-depth security monitoring. 1 st Advanced Data Analysis Security Operation Center Combating a new generation of cybercriminal with in-depth security monitoring 1 st Advanced Data Analysis Security Operation Center The Challenge Don t leave your systems unmonitored. It takes an average

More information

Darrin Shamo. Zappos: The Digital Age Benchmark on Customer Service. An interview with. Director of Direct and Online Marketing at Zappos

Darrin Shamo. Zappos: The Digital Age Benchmark on Customer Service. An interview with. Director of Direct and Online Marketing at Zappos An interview with Darrin Shamo Director of Direct and Online Marketing at Zappos Zappos: The Digital Age Benchmark on Customer Service Transform to the power of digital Darrin Shamo Director of Direct

More information

G-Cloud Healthcare Analytics Service. October 2015. G-Cloud. service definitions

G-Cloud Healthcare Analytics Service. October 2015. G-Cloud. service definitions G-Cloud Healthcare Analytics Service October 2015 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 5 Our Approach... 6 Service Management... 6 Sub-contractors... 7 Pricing...

More information

- Your Online IT Solutions Partner

- Your Online IT Solutions Partner - Your Online IT Solutions Partner Web Services Business Solutions IT Consulting Services About Us We are a team of IT professionals, having years of hands-on experience in handling IT projects. WebXion

More information

A collaborative and customized approach to sourcing testing and quality assurance services Performance driven. Quality assured.

A collaborative and customized approach to sourcing testing and quality assurance services Performance driven. Quality assured. Managed Testing Services A collaborative and customized approach to sourcing testing and quality assurance services Performance driven. Quality assured. 2 Managed Testing Services Testing the way we do

More information

Société Générale Premium Review 2013 Paris

Société Générale Premium Review 2013 Paris Société Générale Premium Review 2013 Paris 1 Disclaimer This presentation contains further forward-looking statements that involve risks and uncertainties concerning the Group's expected growth and profitability

More information

BIM. the way we see it. Mastering Big Data. Why taking control of the little things matters when looking at the big picture

BIM. the way we see it. Mastering Big Data. Why taking control of the little things matters when looking at the big picture Mastering Big Data Why taking control of the little things matters when looking at the big picture 2 Big Data represents a big opportunity and a big reality Many industry analysts and advisors are looking

More information

Differentiate your business with a cloud contact center

Differentiate your business with a cloud contact center Differentiate your business with a cloud contact center A guide to selecting a partner that will enhance the customer experience An Ovum White Paper Sponsored by Cisco Systems, Inc. Publication Date: September

More information

Secure a Sustainable Competitive Advantage in Wholesale Distribution. Redefining Business Strategies to Differentiate in the Omni-channel World

Secure a Sustainable Competitive Advantage in Wholesale Distribution. Redefining Business Strategies to Differentiate in the Omni-channel World Distribution the way we see it Secure a Sustainable Competitive Advantage in Wholesale Distribution Redefining Business Strategies to Differentiate in the Omni-channel World Introduction The wholesale

More information

Oracle Enterprise File Exchange Solutions. Oracle Managed File Transfer

Oracle Enterprise File Exchange Solutions. Oracle Managed File Transfer Oracle Enterprise File Exchange olutions Oracle Managed File ransfer Introduction Ever since the introduction of computing networks, enterprises have created file-based interfacing to exchange files between

More information

Fraud Solution for Financial Services

Fraud Solution for Financial Services Fraud Solution for Financial Services Transforming Fraud Detection and Prevention in Banks and Financial Services In the digital age, the implications of financial crime against banks and other financial

More information

Delivering the right contact center solution for your business

Delivering the right contact center solution for your business Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it

More information

Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud

Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud IT Transformation the way we do it Accelerate Your Transformation: Social, Mobile, and Analytics in the Cloud Take on the Future of Enterprise Technology, Today Current trends in Corporate IT have caused

More information

Beat the Beast - Java Performance Problem Tracking. with you. Java One - San Francisco, 29.09.2014, Miroslaw Bartecki

Beat the Beast - Java Performance Problem Tracking. with you. Java One - San Francisco, 29.09.2014, Miroslaw Bartecki Beat the Beast - Java Performance Problem Tracking with you Java One - San Francisco, 29.09.2014, Miroslaw Bartecki Agenda What performance problem usually is? 5 steps to track performance problems 5 things

More information

Application Retirement Methodology

Application Retirement Methodology Application Retirement Methodology From intent to implementation. Introducing a practical, proven methodology that empowers you to stop dreaming of application retirement, and start reaping the benefits

More information

The 2013 Supply Chain Agenda

The 2013 Supply Chain Agenda The 2013 Supply Chain Agenda Time to go beyond the traditional supply chain optimization projects 5 th Edition Prepared and edited by: Erik Koperdraat Kris Dieteren Capgemini Consulting The Netherlands

More information

How Innovation Can Change the Contact Center Business. Thais Marca Managing Director, South America Convergys

How Innovation Can Change the Contact Center Business. Thais Marca Managing Director, South America Convergys How Innovation Can Change the Contact Center Business Thais Marca Managing Director, South America Convergys Convergys Corporation A Global Leader in Relationship Management Worldwide Capabilities 75,000

More information

Contact Center on Demand

Contact Center on Demand Contact Center on Demand Benefits Contact Center on Demand is a comprehensive, next-generation virtual contact center that allows you to: Manage end-to-end customer support and outreach services Interact

More information

Bookplan Powering improved performance in hospitals

Bookplan Powering improved performance in hospitals Bookplan Powering improved performance in hospitals Summary Bookplan Hospital resource scheduling Management of patient flows Digital communications Improving scheduling and communications Improving scheduling

More information

Optimizing Multi-Channel Customer Service to Support Customer Centricity

Optimizing Multi-Channel Customer Service to Support Customer Centricity Banking the way we see it Optimizing Multi-Channel Customer Service to Support Customer Centricity Delivering a differentiated customer experience Table of Contents 1. Highlights 3 2. Introduction 4 2.1.

More information

Transforming Insurance Risk Assessment with Big Data: Choosing the Best Path

Transforming Insurance Risk Assessment with Big Data: Choosing the Best Path Insurance the way we see it Transforming Insurance Risk Assessment with Big Data: Choosing the Best Path Table of Contents Introduction 3 1. The Big Data Benefits for Risk Assessment 4 2. The Roadblocks

More information

Driving Customer Experience Excellence

Driving Customer Experience Excellence Driving Customer Experience Excellence with Your Contact Center Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com Bucher + Suter AG www.bucher-suter.com info@bucher-suter.com 55 It s increasingly

More information

CorvisaOne Contact Center Suite

CorvisaOne Contact Center Suite CorvisaOne Contact Center Suite A fresh approach to contact center technology Change the Way You Define Success DELIVER AMAZING CUSTOMER EXPERIENCES WITH CORVISAONE When customers have multiple choices

More information

Enabling Network Function Virtualization (NFV) Transformation for Communications Service Providers

Enabling Network Function Virtualization (NFV) Transformation for Communications Service Providers Enabling Network Function Virtualization (NFV) Transformation for Communications Service Providers Rethinking the telecom network Communications Service Providers (CSPs) are at a turning point, with increased

More information

Big Data Er Big Data bare en døgnflue? Lasse Bache-Mathiesen CTO BIM Norway

Big Data Er Big Data bare en døgnflue? Lasse Bache-Mathiesen CTO BIM Norway Big Data Er Big Data bare en døgnflue? Lasse Bache-Mathiesen CTO BIM Norway Big Data What is all the fuss about? The effective use of Big Data has the potential to transform economies, delivering a new

More information

ERP CLOUD: Assessing Readiness and Building the Roadmap. San Francisco, October 2015, Michael Reddy

ERP CLOUD: Assessing Readiness and Building the Roadmap. San Francisco, October 2015, Michael Reddy ERP CLOUD: Assessing Readiness and Building the Roadmap San Francisco, October 2015, Michael Reddy This Talk will Balance Strategy, Tactics and Approach 2 We are and We are not Addressing Migrating Workloads

More information

Contact Center Technology Trends: Part 1

Contact Center Technology Trends: Part 1 Contact Center Technology Trends: Part 1 Cloud Computing Security Social Media Gamification Artificial Intelligence Information Brief July 2014 www.datamark.net Introduction The annual Call Center Week

More information

Small Businesses Need Contact Centers to Deliver Great Service

Small Businesses Need Contact Centers to Deliver Great Service Small Businesses Need Contact Centers to Deliver Great Service March 2014 Sponsored by: - 1 - DMG Consulting LLC Table of Contents Cloud-Based Contact Center Solutions are Ideal for Small Businesses...

More information