BookViewer Support Document

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1 BkViewer Supprt Dcument BkViewer ffers a real-time view f the rder depth in NASDAQ OMX fr NASDAQ-listed securities and ther exchange-listed securities including: the tp buy and sell rders fr all issues. security-level rder statistics, price charts and trade data displays. BkViewer prvides a real-time, autmatically updating view f rder data. BkViewer is currently available n the NASDAQ OMX Wrkstatin and n the DataStre website. In rder t view BkViewer, yur brwser must supprt Java 1.1 r a mre recent versin. BkViewer windw displays data fr rders entered fr a given security. Table f Cntents BkViewer Cmpnents BkViewer Frequently Asked Questins (FAQs) BkViewer Java Trubleshting.....4

2 I. BkViewer Cmpnents 1. Help - Help prvides access t this help dcument. 2. Stck Symbl - Identifies the stck being displayed. Please nte that BkViewer is designed t display data fr ne security at a time. T mnitr multiple securities, please pen multiple BkViewer windws. 3. Get Stck - Enter the stck symbl fr which yu wish t see bk data, and click G. 4. Last Match (Price) - Reflects the executin price frm the mst recent rder match fr the particular security. Please nte that trades matched utside are nt included in the calculatin. The display will shw N/A if there are n matches fr the current trading day. 5. Last Match (Time) - Reflects the time stamp given by t the match transactin reflected in the Last Match Price. 6. Tday's Activity (Orders) - Reflects the cumulative number f displayable rders fr the security during the current trading day. This number des nt include nn-display rders (such as immediate-r-cancel rders r n-pen/n-clse rders).

3 7. Tday's Activity (Vlume) - Reflects the ttal number f shares matched during the current day. This vlume cunts each change f beneficial wnership nce. Fr example, if participant "A" sells 100 shares t participant "B", the BkViewer vlume will increase by 100 shares. 8. Buy Orders and Sell Orders - Display up t the first 15 individual buy and sell rders currently visible, pen and available fr instant matching. Buy rders are n the left, and sell rders are n the right. Orders are listed accrding t price and time pririty s rders higher n the list will be executed befre rders lwer n the list. Hidden rders are nt displayed. The backgrund clrs help t visually grup equally priced rders at the first fur prices. 9. Shares - Reflects the number f shares, per rder, available fr an instant match. The displayed amunt may be less than the riginal number f shares entered if the rder was partially executed r partially canceled. 10. Price - Reflects the limit price fr each rder, displayed in decimals. 11. Cnnectin Status - Shws the state f BkViewer's cnnectin. Pssible values include: Cnnecting The applet is trying t initiate a new cnnectin t the BkViewer server ver the internet. This ccurs each time yu request a new stck. The applet may take a secnd t cnnect, depending n the speed f the internet cnnectin. Cnnected The applet has successfully cnnected t the server and is awaiting the arrival f the first packet f data. Cnnectin Lst The applet's cnnectin t the server was unexpectedly terminated. Check yur internet cnnectin, and request the stck again. Unknwn Stck The requested stck was nt fund. Yu may have requested an invalid stck symbl, r there may nt have been any rders entered yet tday fr that stck. Check the stck symbl, and try again. As f A time stamp that indicates the timeliness f the displayed data. In the Java versin, this timestamp shuld update each time the displayed data changes r abut nce every 15 secnds if the displayed data is nt changing. The time stamp is expressed in 24-hur frmat based n U.S. Eastern Time. II. BkViewer Frequently Asked Questins (FAQs) What is BkViewer? BkViewer prvides a real-time representatin f NASDAQ OMX s limit rder bk. BkViewer is accessible with a subscriptin t ne the fllwing NASDAQ OMX prducts: NASDAQ OMX Wrkstatin Net Order Imbalance Indicatr (NOII) website Des BkViewer prvide real-time data? BkViewer displays "real time" infrmatin. The time f the last update is shwn in the lwer left crner. What d the clrs in BkViewer mean? The clrs nly help t visually grup rders at the same price n each side f the market. T what granularity is size reflected n BkViewer? BkViewer shws display size fr each rder in actual shares (nt rund lts). What d the numbers (e.g., 259 mre) at the bttm f the buy and sell clumns mean?

4 Due t display limitatins, BkViewer nly shws the tp 15 buy rders and the tp 15 sell rders fr each stck. The number listed belw each clumn indicates the number f additinal rders currently awaiting executin fr that stck. Why am I am experiencing prblems with the BkViewer? There are sme cmmn reasns why individuals might have prblems running BkViewer. Please refer t the BkViewer Trubleshting sectin. III. BkViewer Trubleshting Belw are cmmn reasns why yu might be experiencing prblems running BkViewer: Yur brwser des nt run Java 1.1 applets. In rder t run BkViewer, yu will need a web brwser capable f running Java 1.1 r higher. Sme f the web brwsers that have been tested with the BkViewer applet include: Java is disabled in yur brwser. Sme cmpanies disable the ability t run Java applets as a security precautin. Check with yur system administratr t ensure that Java is enabled n yur cmputer. Yu are nt cnnected t the Internet. If yu use a mdem t cnnect t the Internet, make sure that the Internet is cnnected; therwise the BkViewer applet will nt be able t cnnect back t its server. Yu are trying t send mre than fur requests in a 15-secnd perid. Micrsft Internet Explrer limits an applet t a maximum f fur simultaneus cnnectins. If yu try t query mre than fur stcks in a 15-secnd perid, Internet Explrer will nt let the newest cnnectin g thrugh until the ldest cnnectin has expired. While the applet is waiting fr the cnnectin, yu will see the message "Cnnecting" in the bttm left crner f the windw. Yu are using Micrsft Internet Explrer. BkViewer was wrking, but nw yu just get a blank screen. If yu have nt previusly experienced any prblems running the Java BkViewer, it is pssible that

5 the Micrsft Virtual Machine was crrupted via installatins f ther sftware n yur system f that yu d nt have the latest versin f Virtual Machine. In this case, yu can dwnlad and re-install the Micrsft Virtual Machine fr free frm the Micrsft site. Other system requirements fr BkViewer. Ensure yu have the fllwing: 1. Latest versin f Java: ( 2. Java Runtime. 3. Operating System: XP (nt VISTA) 4. Internet Explrer 6+ r Mzilla Fire Fx Latest versin f flash player. 6. A Bradband cnnectin (BkViewer des nt wrk with dial-up). 7. Firewalls are ff. 8. Accept ckies frm third party: a. Open Internet Explrer. b. Click Tls menu and select Optins c. Select Privacy tab d. Click Advanced buttn 9. Clear yur web cache (instructins at and restart cmputer. 10. Launch BkViewer by: a. Lgging in with username and passwrd at b. Click n My Accunt c. Select the Launch buttn under BkViewer. d. Nte: Always launch frm My Accunt; Always clse the brwser and run each applicatin individually, after launching. Nte: Sme users experience a lst cnnectin within a minute when lgging n t BkViewer. This culd be due t prblems with the cmputer s virus prtectin sftware r firewall where it des nt allw t receive streaming data frm NASDAQ OMX. Yu went thrugh all the checks, and Java still desn't wrk. Please send yur questins with a cmplete descriptin f the prblem, including yur perating system, brwser name and versin t If yu receive a Java errr, please send us the cntents f yur Java Cnsle.

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