Lesson 1 Pronunciation and Intonation

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1 Lesson 1 Pronunciation and Dialog 1 (A guest walks towards the Front Desk.) Pronouncing a Guest s Name Receptionist: Good evening, Ms. May I help you? Guest: Yes. I ve made a reservation for tonight. Receptionist: May I have your name, please? Guest: Yes. It s Kathy Simpson. Receptionist: Just a moment, please. (The receptionist checks on the computer.) Yes, Ms. Kathy Simpson, you reserved a single room with a bath. Guest: Right. Receptionist: Please fill out this form, Ms. Simpson. Consonants Listen to the CD and repeat the following pairs of names. 1 /t/ /L/ Antone Exercise Anthony 2 /m/ /n/ Tom Ron 3 /s/ /L/ Cassie Kathy 4 /tn/ /N/ Rachel Michelle 5 /v/ /f/ Steven Write down the vowel of each of the following words. Stephenie 6 / / /n/ Marty Martin 7 /k/ /E/ Craig Greg 8 /s/ /N/ Garcia Marcia 2 1 Vowels in the International Phonetic Alphabet (IPA) /e/ egg n /e0/ cake n /$/ at prep /i / tea n /0/ sit v /i/ lobby n /A / hot a />/ not ad /K/ double a /3/ sofa n /C / sauce n /o7/ show /u / menu /7/ could / sir n /Q/ dollar n /a0/ sign v /a7/ now ad v n aux 1. pen / / 2. cup / / 3. room / / 4. bill / / 5. call / / 6. light / / 10 Lesson 1

2 Dialog 2 Finding an Italian Restaurant Receptionist: Good evening, sir. May I help you? Guest: Yes. You see, I m from Italy, and I m wondering where I can find a nice Italian restaurant around here. Receptionist: There is one just around the corner. They serve very delicious Italian cuisine. Guest: Do I need to make a reservation? Receptionist: Yes, they are very busy during dinner hours. Guest: Thank you. Receptionist: You re welcome, sir. 3 Syllables and Word Stress second syllable third syllable fourth syllable One syllable may Two syllables - - Three syllables - Four syllables Five syllables 4 Linking and Blending 1. Nice to meet you (mee chu). 2. Look out (loo kout) for the gap. 3. May I come in (comin)? 4. May I help you (hel pyu)? 5. I can t anywhere. 6. I will send someone to your room right away (righta way). 7. Can I make up (maykup) your room now? 8. I will deliver you the lunch in an hour (in nan nawer). 5 Pair Work Find out the meaning of each word in the box. Use these words to practice the conversation below with a partner. Change roles and practice again. G = Guest R = Receptionist second syllable third syllable - Japan Japanese Canada Canadian - China Chinese - Singapore - Singaporean Argentin - Argentina R: May I know your nationality? G: I come from Japan. I m Japanese. I m a Japanese. Punctuation and 11

3 Dialog 3 Bringing a Guest a Newspaper 6 Housekeeping: Housekeeping. May I help you? Guest: Yes. Could you bring me a copy of The China Post, please? Housekeeping: Certainly, sir. Would you also like a copy of tonight s evening newspaper? Guest: No, that s all right. How much will it be? Housekeeping: It s free, sir. Is there anything else you need? Guest: No, thanks. That s all. Housekeeping: Thank you, sir. You should receive your newspaper within ten minutes. The rising and falling intonation for statements 7 1. You should receive your newspaper within ten minutes. 4. The room service can provide you with food and drinks. The rising intonation for yes/no questions A: May I help you? B: Yes, may you please tell me how to get to the Grand Hotel? 2. A: Could you bring me a copy of The China Post? B: Yes. Here you are. 3. A: Would you like some tea or coffee? B: No, thank you. 4. A: Are you going to the City Hall this afternoon? B: No, I am going to the National Theater this afternoon. The rising and falling intonation for alternative questions and wh-questions 9 1. A: Will you be settling your bill by cash or credit card? (Compare with sentence 3 above) B: Credit card. 2. A: Shall I take your order now or later? B: Later, please. 3. A: What can I do for you? B: I d like to reserve a table for two tonight. 4. A: When will you arrive at our hotel? B: At ten tomorrow morning. 12 Lesson 1

4 Practice 1. Listen to the CD and choose the correct name Laura Nora 2 Eric Erica 3 Shelly Sherry 4 Rita Zita 5 Gary Cary 2. Which vowel has a different pronunciation? be bad rent head Mr. Brown follow how blouse toilet bellboy boiled Joe meal seat steak tea knife bring dine kind 3. Listen to the CD, and choose the stressed syllable for each word Draw a for rising intonation and a for falling intonation at the end of the sentences. 1 How can I help you? 2 At what time would you like to check out? 3 Would you like something to drink? 4 May I come in? 5 Shall I open the curtains for you? 6 Should I put the towels on the bed or on the desk? 7 Who is calling, please? 8 May I ask who is calling, please? Punctuation and 13

5 Lesson 2 Greetings and Self-Introduction Dialog 1 Greeting a Tour Group Receptionist: One of the Guests: Receptionist: 12 Good evening, ladies and gentlemen. Are you from Cook s Tours? Yes, we are. Can we check in now? Sure. Please take a seat in the lobby. It will take only a few minutes. (A moment later, their tour guide shows up.) Receptionist: Nice to see you again, Mr. Jones. Guide: Nice to see you, my friend. We have a big group tonight fifty-one. Receptionist: Hmmmmm... It all seems in order. You ll need three triples, ten doubles, and twenty-two singles. Guide: Right. No changes. Receptionist: The barbecue this evening and breakfast tomorrow morning are included. Guide: Very good. Receptionist: We ll give out the keys now. Everything is ready. Pair Work Practice the following conversation with a partner. Change roles and practice again. G = Guest R = Receptionist Use "Ms." instead of "sir" if you are practicing with a female partner. R: Good morning, sir. May I help you? afternoon evening G: Yes. I m checking in. G: Here you are. R: We hope you will enjoy your stay. Please enjoy your stay. More Expressions 1. Good morning, sir. (Before noon) 2. Good afternoon, Ms. (From noon until evening) 3. Good evening, Mr. Jones. (Between the end of the afternoon and bedtime) 4. Nice to see you. 5. Welcome to the Swan Hotel. Words and Phrases for Greetings lady n gentleman n tour group tour guide Mr. n Ms. n madam (ma am) n sir n approach v appear v show up welcome v enjoy v stay n v remind v 14 Lesson 2

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