Home Phone Services from U.S. Cellular. Positioning and Overcoming Objections

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1 Home Phone Services from U.S. Cellular Positioning and Overcoming

2 What is Home Phone Service from U.S. Cellular The U.S. Cellular Home Phone provides customers with a simple, affordable option for home phone service. Customers can make phone calls over the U.S. Cellular award winning network using a corded or cordless telephone. Customers can keep their existing telephone number while gaining portability. Set the device up wherever you need it whether it's in the kitchen, the garage, or even in a hotel room on vacation. But the best part of the U.S. Cellular Home Phone is the cost savings. This device is only $0.01 and service is only $20 a month! Which Devices Offer Home Phone Services U.S. Cellular offers two devices that provide home phone service. For customers who are looking to replace their traditional landline phone our Home Phone solution is a perfect fit. It offers great service at an affordable rate. For customers who are looking to connect their home or office with high speed internet and include home phone service in a bundle, our 4G LTE Router with Voice is the best option. U.S. Cellular Home Phone Simple, affordable home phone service over the U.S. Cellular wireless network Use any corded or cordless touch tone telephone Keep your existing home phone number Built in battery back up No broadband or internet connection required Calling features Include: voic , call waiting, caller ID, call forwarding, E911, and three way calling. Plug your existing corded or cordless phone into this base unit, and you are ready to start making calls ZTE Router with Voice Offers both high speed internet and voice services for a truly connected experience 4G and 3G compatible Connect up to 40 Wi Fi enabled devices simultaneously Includes calling features like voic , call waiting, caller ID, call forwarding, E911 and three way calling Keep your existing home phone number Compact design with a battery back up for even easier portability Easy to set up and use no professional installation is required

3 Benefits of our Home Phone or Bundled Service Cost Savings Home Phone Our Home Phone device is $0.01 and unlimited nationwide calling is only $20 a month which is cheaper than traditional landline companies like AT&T who charge $48 a month for nationwide calling. U.S. Cellular will pay Early Termination Fees for a customer switching their home phone account. Breaking your existing bundle still saves you money! Many bundle prices are discounted for a set number of months and then increased over time. Once the discounted timeframe ends all services in the bundle increase in price and removing the home phone from that bundle and switching to our $20 a month plan will save you money. High Speed Internet and Home Phone Bundle Cost Savings Depending on your data package U.S. Cellular s high speed internet is less expensive than Satellite Shared Connect customers can add home phone service and high speed internet for only $30 a month No professional installation fees needed with U.S. Cellular since the device is easy to set up on your own. In comparison, some Satellite providers can charge up to $199 for installation With satellite you have to rent your equipment for $9.99 a month or purchase for almost $300. You also need to purchase a separate Router for Wi Fi. With U.S. Cellular you only need one device and it s free. Portability The Home Phone and the Router with Voice both have built in battery backup systems so you will always be connected. Even if the power goes out or if you are not by a power outlet Unlike Satellite or a landline phone, our Home Phone and Router with Voice is portable. You can take your internet and home phone with you when you are on vacation, go on a work trip, or if you move. Many satellite providers, including DiSH, state they do not recommend their services for customers who live in apartments. U.S. Cellular s high speed internet and home phone service is perfect for all customers, including those who rent and those who live in apartments or condos Features Customers can keep their existing home phone number. Our Home Phones include many calling features such as: voic , call waiting, caller ID, call forwarding, E911, and three way calling. Connect your entire home or office with home phone service and high speed internet with the Router with Voice. All your devices can easily connect including: laptops, computers, tablets, TVs, printers, Wi Fi speakers, and more! U.S. Cellular s Network Customers will make calls on their home phone using U.S. Cellular s award winning network. Bundle the home phone with high speed internet and U.S. Cellular customers will you get faster internet speeds compared to Satellite. With U.S. Cellular you can experience internet speeds up to 31Mbps on the 4G LTE Network but with most Satellite providers you will only experience speeds of up to 15Mbps U.S. Cellular does not throttle customers but many Satellite providers will

4 Overcoming Customer Objection It s too expensive Response How much are you currently paying for home phone service? Pricing My bundled home phone and internet is a cheaper option I have a bundle which is too hard to break I am under contract with another company Did you know that our home Phone is a $0.01 and monthly service is only $20 a month and that includes unlimited nationwide calling and all of the calling features on our award winning network! If you are looking to bundle your home phone with high speed internet it s even a better deal. If you are a shared connect customer you can add highspeed internet and home phone service for as low as $30 a month and you simply use the data package you already have! This would allow you to use our high speed internet and our home phone service in your home, office or even on vacation. Let s take a look at your account to see how much data you would need Do you mind if I ask what provider you are using for your bundle? (Associates should reference the competitive analysis on home phone providers). Option #1: Switching home phone and keeping TV/internet bundle Did you know that you can keep your TV and internet with your current provider and save money by switching your home phone? Our home phone service is only $20 a month and many bundle providers increase the discounted bundle rate after a set time period. By switching to U.S. Cellular for just your home phone service you will be saving monthly. Option #2: Switching both home phone and internet Did you know that you can bundle home phone and internet with U.S. Cellular? We have a Router with Voice that offers uncompromising home phone service and high speed internet and for Shared Connect customers it is only $30 a month plus your data package. And our high speed internet home phone bundle is often faster and less expensive than satellite. For example, we do not charge monthly device fees; in fact the Router is free! We also have a number of data packages that offer you the same amount of data you get with satellite and many satellite providers slow your data speeds after a set GB amount. With U.S. Cellular s high speed internet you get access to the 4G LTE network regardless of how much data you use. I understand bundles are hard to break. That is why we are offering a promotion to pay your early termination fee that you might have if you end your contract at that other company. Plus we offer both high speed internet and home phone products so we could easily replace your bundle today. Let me show the Router with Voice which offers internet and home phone. We are currently offering a promotion to pay your early termination fees that you might have if you end your contract at that other company. That would make it even easier to switch today!

5 Device I don t want to lose the calling features I have with my landline I can t give up my home phone number I need to make calls across the country and internationally I don t know how to install a home phone I m renting, so what would happen when I move? With our home phone service you get all the calling features of a traditional landline phone like: voic , call waiting, caller ID, call forwarding, E911, and three way calling. We can easily transfer your current home phone number over to our home phone device so you don t have to worry about losing that number and your family and friends can continue to call you on it. Plus you can take the device with you when you travel or if you move and that phone number goes with you. With our home phone service you get unlimited calling nationwide in your monthly plan. Our home phone service is also compatible with international dialing just like our mobile phone plans you can add international dialing and the same rates apply. Unlike other landline or satellite providers our home phone and router with voice does not need professional installation. All you need to do is plug it in to any electrical outlet and turn it on. You will be ready to start making calls or using high speed internet quickly and easily! Our Home Phone can easily move with you. Since you already own the equipment you would simply need to take it with you and plug it in at your new home. This is also great if you go on vacation or take a business trip. You can take your connection anywhere you go! Not Interested I don t need Home Phone service I have a landline phone so I don t need a home phone We understand that many of our customers are moving away from home phone service and relying on their cell phones. But our home phone is an affordable way to stay connected with family and friends. It is also great for families with small children who do not have mobile phones yet and want to stay connected with their school or friends. It s also a great device which provides security in case your cell phone breaks, is lost, the battery dies or the power goes out. Let me show you the many calling features that come with our Home Phone Did you know that you can switch your landline phone number to our Home Phone device and it costs less than your landline now? You would get all the features of a traditional landline phone but at a lower monthly rate! What provider do you have for your landline phone? (associates should reference the competitive analysis on home phone providers) Let me show you how you can save money today by switching

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