IBM Tivoli Monitoring for Databases: Microsoft SQL Server. User s Guide. Version SC

Transcription

1 IBM Tioli Monitoring for Databases: Microsoft SQL Serer User s Guide Version SC

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3 IBM Tioli Monitoring for Databases: Microsoft SQL Serer User s Guide Version SC

4 Note Before using this information and the product it supports, read the information in Appendix G, Notices, on page 141. First Edition (March 2003) This edition applies to ersion of IBM Tioli Monitoring for Databases: Microsoft SQL Serer and to all subsequent releases and modifications until otherwise indicated in new editions. Copyright International Business Machines Corporation All rights resered. US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents About this guide Who should read this guide What this guide contains Publications i IBM Tioli Monitoring for Databases: Microsoft SQL Serer library i Related publications ii Accessing publications online iii Ordering publications iii Accessibility iii Contacting software support iii Conentions used in this book ix Typeface conentions ix Operating system-dependent ariables and paths ix Chapter 1. Oeriew Understanding IBM Tioli Monitoring Oeriew of extensions to the Tioli enironment.. 8 Tioli administrators Authorization roles Microsoft SQL Serer endpoints Using the desktop or CLI Chapter 2. Getting started quick-reference guide Chapter 3. Setting up IBM Tioli Monitoring for Databases: Microsoft SQL Serer Starting the Tioli enironment Setting authorization roles Subscribing to notice groups Specifying the managed resource types in a policy region Registering serers using Discoery Registering database serers manually Chapter 4. Setting up IBM Tioli Monitoring Suggested guidelines for setting up your resource models Creating profile managers and profiles Subscribing resources to profile managers Adding default resource models to profiles Distributing profiles from the desktop Distributing profiles using MDist Rerunning failed profile distributions Chapter 5. Working with IBM Tioli Monitoring for Databases: Microsoft SQL Serer Viewing serer properties Editing serer properties Starting a serer Shutting down a serer Chapter 6. Working with tasks and jobs 57 Running a task Customizing a task Creating a job Running a job Scheduling a job Chapter 7. Viewing resource model results with the IBM Tioli Monitoring Web Health Console Understanding resource health Connecting the IBM Tioli Monitoring Web Health Console Chapter 8. Customizing resource models Oeriew of IBM Tioli Monitoring Customizing indications Adding custom resource models to profiles Adding or remoing built-in actions Editing a built-in action Specifying tasks for an eent Sending a notice to administrators when an eent occurs Customizing parameters Creating scheduling rules Customizing the scheduling monitoring period.. 87 Customizing data logging information Managing profiles and resource models at endpoints 91 Managing IBM Tioli Monitoring gateways Determining which resource models hae been distributed to endpoints Determining which resource models are running on endpoints Chapter 9. Enabling IBM Tioli Monitoring for Databases: Microsoft SQL Serer for Tioli Enterprise Data Warehouse Oeriew Control serer Central data warehouse Data marts Report interface Tioli Enterprise Data Warehouse reports Accessing the IBM Console Creating an IBM Console user Assigning roles to a user Creating a user group Assigning users to a user group Assigning user groups to a data mart iii

6 Running reports Scheduling reports to run automatically Modifying default settings for reports Creating reports IBM Tioli Monitoring for Databases: Microsoft SQL Serer data marts and reports Appendix A. Authorization roles quick reference Appendix B. Setting up Tioli Enterprise Console Oeriew of Tioli Enterprise Console Configuring Tioli Enterprise Console to work with IBM Tioli Monitoring for Databases: Microsoft SQL Serer Viewing eents in Tioli Enterprise Console Appendix C. Integrating with Tioli Business Systems Manager Understanding Tioli Business Systems Manager 117 Integrating IBM Tioli Monitoring for Databases: Microsoft SQL Serer into Tioli Business Systems Manager Integrating IBM Tioli Monitoring for Databases: Microsoft SQL Serer with Tioli Business Systems Manager Configuring the Tioli Enterprise Console eent serer Discoering resources for Tioli Business Systems Manager Working with Tioli Business Systems Manager 121 Uninstalling IBM Tioli Monitoring for Databases: Microsoft SQL Serer integration from Tioli Business Systems Manager Appendix D. Problem determination 123 Frequently asked questions Resource models Connectiity and authorization Miscellaneous Appendix E. Messages Appendix F. Accessibility Using assistie technologies Magnifying what is displayed on the screen Documentation in accessible formats Using alternatie text Appendix G. Notices Trademarks Index i IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

7 About this guide Who should read this guide What this guide contains The IBM Tioli Monitoring for Databases: Microsoft SQL Serer User s Guide describes how to use the IBM Tioli Monitoring for Databases: Microsoft SQL Serer software to manage Microsoft SQL Serer resources with Tioli Enterprise software. In addition to the configuration material, this guide also proides a problem determination section to proide assistance when troubleshooting. This book is for system administrators and database administrators. It explains the concepts you should know to use the IBM Tioli Monitoring for Databases: Microsoft SQL Serer product. It contains information about database management using this product and how IBM Tioli Monitoring for Databases: Microsoft SQL Serer is integrated into the Tioli enironment. Readers should be familiar with the following: Windows or UNIX operating systems Tioli enironment Microsoft SQL Serer database administration This guide contains the following sections: Chapter 1, Oeriew, on page 1 Proides an oeriew of IBM Tioli Monitoring for Databases: Microsoft SQL Serer features, its extensions to other Tioli products, authorization roles, and the Microsoft SQL Serer database as an endpoint. Chapter 2, Getting started quick-reference guide, on page 11 Proides an oeriew of the setup tasks for IBM Tioli Monitoring for Databases: Microsoft SQL Serer, including cross-references to additional information. Chapter 3, Setting up IBM Tioli Monitoring for Databases: Microsoft SQL Serer, on page 13 Proides procedures for subscribing to notice groups, adding managed resource types to a policy region, and discoering and registering databases. Chapter 4, Setting up IBM Tioli Monitoring, on page 29 Proides procedures for setting up IBM Tioli Monitoring to work with IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Chapter 5, Working with IBM Tioli Monitoring for Databases: Microsoft SQL Serer, on page 41 Proides procedures for opening a database endpoint, iewing and editing database properties, starting and shutting down a database, checking the state of the database, and iewing eents in the Tioli Enterprise Console product. Chapter 6, Working with tasks and jobs, on page 57 Proides procedures for customizing the standard IBM Tioli Monitoring for Databases: Microsoft SQL Serer tasks and creating and scheduling jobs. Chapter 7, Viewing resource model results with the IBM Tioli Monitoring Web Health Console, on page 71

8 Proides procedures for setting up Web Health Console to work with IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Chapter 8, Customizing resource models, on page 73 Proides procedures for subscribing and distributing a monitoring collection profile, and determining which resource models hae been distributed to an endpoint. Chapter 9, Enabling IBM Tioli Monitoring for Databases: Microsoft SQL Serer for Tioli Enterprise Data Warehouse, on page 95 Proides information about setting up IBM Tioli Monitoring for Databases: Microsoft SQL Serer to work with Tioli Enterprise Data Warehouse. Appendix A, Authorization roles quick reference, on page 107 Summarizes required authorization roles and actiities and outlines where to find additional information about these roles in this manual. Appendix B, Setting up Tioli Enterprise Console, on page 109 Proides procedures for integrating the Tioli Enterprise Console with IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Appendix C, Integrating with Tioli Business Systems Manager, on page 117 Describes how to set up Tioli Business Systems Manager, and how to use it to manage Microsoft SQL Serer resources. Appendix D, Problem determination, on page 123 Proides information about troubleshooting and frequently asked questions for IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Appendix E, Messages, on page 129 Proides information about error messages for IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Appendix F, Accessibility, on page 139 Proides information about accessibility requirements and standards met with IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Publications This section lists publications in the IBM Tioli Monitoring for Databases: Microsoft SQL Serer library and related documents. It also describes how to access Tioli publications online, and how to order Tioli publications. IBM Tioli Monitoring for Databases: Microsoft SQL Serer library The following guides are aailable in the IBM Tioli Monitoring for Databases: Microsoft SQL Serer library: IBM Tioli Monitoring for Databases: Installation and Setup Guide, SC Describes how to install and configure IBM Tioli Monitoring for Databases: Microsoft SQL Serer. IBM Tioli Monitoring for Databases: Microsoft SQL Serer User s Guide, SC Describes how to use IBM Tioli Monitoring for Databases: Microsoft SQL Serer. IBM Tioli Monitoring for Databases: Microsoft SQL Serer Reference Guide, SC Proides detailed information about indiidual tasks and resource models. IBM Tioli Monitoring for Databases Release Notes, SC i IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

9 Describes product features and proides information about the latest changes to the installation requirements and procedures. The release notes also describe known limitations related to installation and explain how to work around each limitation. IBM Tioli Monitoring for Databases: Microsoft SQL Serer Limitations and Workarounds, SC Proides the latest information about known product limitations and workarounds. To ensure that the information is the latest aailable, this document is proided only on the Web and is updated on a regular basis. You can access the Limitations and Workarounds document through the IBM Tioli Monitoring for Databases: Microsoft SQL Serer link on the Tioli Information Center Web site: IBM Tioli Monitoring for Databases: Microsoft SQL Serer Warehouse Enablement Guide, SC Describes the warehouse enablement pack for IBM Tioli Monitoring for Databases: Microsoft SQL Serer. It coers installing and configuring the warehouse pack and the data flow and data structures used by the warehouse pack. Related publications To use the information in this book effectiely, you must hae some prerequisite knowledge, which you can find in the following books: Tioli Management Framework User s Guide Proides detailed information about profiles and profile management. Tioli Management Framework Planning and Installation Guide Proides detailed information about serer and hardware requirements. Tioli Management Framework Reference Guide Proides additional information about command line commands, such as the winstall command. Tioli Enterprise Installation Guide, Version 3.7 Proides more detailed information about using the Tioli Enterprise Console (TEC) and using SIS to install the IBM Tioli Monitoring for Databases: Microsoft SQL Serer software. The following documents also proide useful information: Serer Administrator s Guide Proides information about administering the Microsoft SQL Serer serer for the releant ersion of Microsoft SQL Serer. Serer Concepts Manual Proides general information about the Microsoft SQL Serer and how it works for the releant ersion of Microsoft SQL Serer. Serer SQL Reference Proides descriptions of the structured query language (SQL) used to manage information in Microsoft SQL Serer databases for the releant ersion of Microsoft SQL Serer. The Tioli Glossary includes definitions for many of the technical terms related to Tioli software. The Tioli Glossary is aailable, in English only, at the following Web site: About this guide ii

10 Accessibility Accessing publications online The documentation CD contains the publications that are in the product library. The format of the publications is PDF, HTML, or both. Refer to the readme file on the CD for instructions on how to access the documentation. IBM posts publications for this and all other Tioli products, as they become aailable and wheneer they are updated, to the Tioli Software Information Center Web site. The Tioli Software Information Center is located at the following Web address: Click the IBM Tioli Monitoring for Databases: Microsoft SQL Serer link to access the product library. Note: If you print PDF documents on other than letter-sized paper, select the Fit to page check box in the Adobe Acrobat Print window. This option is aailable when you click File Print. Fit to page ensures that the full dimensions of a letter-sized page print on the paper that you are using. Ordering publications You can order many Tioli publications online at the following Web site: Contacting software support cgibin/pbi.cgi You can also order by telephone by calling one of these numbers: In the United States: In Canada: In other countries, see the following Web site for a list of telephone numbers: Accessibility features help users with a physical disability, such as restricted mobility or limited ision, to use software products successfully. With this product, you can use assistie technologies to hear and naigate the interface. You can also use the keyboard instead of the mouse to operate all features of the graphical user interface. For additional information, see the Appendix F, Accessibility, on page 139. If you hae a problem with any Tioli product, refer to the following IBM Software Support Web site: iii IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

11 If you want to contact software support, see the IBM Software Support Guide at the following Web site: The guide proides information about how to contact IBM Software Support, depending on the seerity of your problem, and the following information: Registration and eligibility Conentions used in this book Telephone numbers and addresses, depending on the country in which you are located Information you must hae before contacting IBM Software Support This book uses seeral conentions for special terms and actions, operating system-dependent commands and paths, and margin graphics. Typeface conentions This guide uses the following typeface conentions: Bold Lowercase commands and mixed case commands that are otherwise difficult to distinguish from surrounding text Interface controls (check boxes, push buttons, radio buttons, spin buttons, fields, folders, icons, list boxes, items inside list boxes, multicolumn lists, containers, menu choices, menu names, tabs, property sheets), labels (such as Tip, and Operating system considerations) Column headings in a table Keywords and parameters in text Italic Citations (titles of books, diskettes, and CDs) Words defined in text Emphasis of words (words as words) Letters as letters New terms in text (except in a definition list) Variables and alues you must proide Monospace Examples and code examples File names, programming keywords, and other elements that are difficult to distinguish from surrounding text Message text and prompts addressed to the user Text that the user must type Values for arguments or command options Operating system-dependent ariables and paths This book uses the UNIX conention for specifying enironment ariables and for directory notation. About this guide ix

12 When using the Windows command line, replace $ariable with %ariable% for enironment ariables and replace each forward slash (/) with a backslash (\) in directory paths. Note: If you are using the bash shell on a Windows system, you can use the UNIX conentions. x IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

13 Chapter 1. Oeriew The IBM Tioli Monitoring for Databases: Microsoft SQL Serer software complements existing tools for Microsoft SQL Serer and adds features so you can manage and monitor a large number of Microsoft SQL Serer serers in a distributed enironment. This software concentrates on those tasks that are defined and deployed by generic methods. It reduces the complexity of managing large distributed database enironments and frees administrators to concentrate on the non-generic issues associated with each of the indiidual databases. This software enables you to manage and monitor Microsoft SQL Serers by proiding extensions to Tioli Management Framework, IBM Tioli Monitoring, and the Tioli Enterprise Console. It includes the ITMMicrosoftSQLSererTasks library and resource models. These tasks and resource models enable you to manage distributed Microsoft SQL Serer computing resources effectiely and with the granularity that you need. Using the IBM Tioli Monitoring for Databases: Microsoft SQL Serer software, you can accomplish the following tasks: Automate repetitie DBA tasks, which enables you to define simple tasks once and perform them on multiple databases and instances in a single action. Use the resource models to monitor Microsoft SQL Serer aailability and performance. Alert administrators to Microsoft SQL Serer performance problems or serious errors and failures. Create customized resource models using the proided Common Information Model classes proided by IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Integrate with the Tioli Enterprise Console to proide eent correlation to determine the seerity and relationship of system eents and define rules for automated eent responses. Integrate with Tioli Enterprise Data Warehouse to iew enironmental data for troubleshooting and performance tuning. Integrate with Tioli Business Systems Manager to monitor potential problems in your enironment. Understanding IBM Tioli Monitoring This section describes the main concepts required for understanding how to set up and use resource models. A resource model captures and returns information, such as serer aailability, about a resource or software application in the Tioli management enironment. IBM Tioli Monitoring uses resource models to monitor and manage resources at distributed systems. A managed resource is a database object that represents a hardware, software, or data entity that you manage according to policies set up in a Tioli enironment. Managed resources can include physical and logical disks, CPUs, memory, printers, processes, and serices. A distributed system is the serice that monitors resources, compares data from monitored resources against configured thresholds, and runs automated responses in a Tioli enironment. A threshold is a named property with a user-defined alue. 1

14 Typically, the alue specified for a threshold represents a significant leel of a performance-related entity, which, if exceeded, a system administrator might want to know about. Actions You can associate one or more recoery actions with a specific eent. These actions are automatically triggered when the eent occurs and, typically, are used for restoring satisfactory system serice leel. Each time an eent occurs, the system proides a notification of the eent, triggers a recoery action to restore satisfactory conditions and, if the action is successful, proides a notification that the action was performed. Actions are associated with the execution of a CIM method or the execution of a program. Associate actions with indications when modifying an existing resource model using this software, or when creating a new resource model with the IBM Tioli Monitoring Workbench. Attributes Resource model attributes are string or numeric alues that qualify eents. A resource model receies attributes when it is created. In IBM Tioli Monitoring for Databases: Microsoft SQL Serer, you do not add, delete, or modify attributes that are in the default resource models. When you create a new resource model with the IBM Tioli Monitoring Workbench, you qualify an eent by specifying releant attributes according to the information you want the resource model to monitor. For example, an eent might indicate insufficient disk space. When you specify attributes, such as disk name or aailable disk space, the resource model generates a more precise indication of the problem. For each resource model, seeral of the attributes are designated as keys. Cycles When a resource model runs on an endpoint, it gathers data at regular interals, called cycles; the duration of a cycle is the cycle time, which is displayed in seconds. A resource model with a cycle time of 60 seconds gathers data eery 60 seconds. Each of the resource models specifies a default cycle time that you can modify when you define the resource model. At each cycle, the resource model collects data, analyzes it, generates the eents, and triggers specified actions. The data collected is a snapshot of the status of the resources specified in the resource model. Gathering Historical Data component The Gathering Historical Data component uses data collected by specific IBM Tioli Monitoring resource models to populate a database on the Tioli serer where it is installed. The collected data is aggregated eery 24 hours and added to the IBM Tioli Monitoring database. You use this resource model data to analyze key system metrics and plan network growth. For more information about gathering historical data, see the following publications: IBM Tioli Monitoring Warehouse Enablement Pack: Implementation Guide Enabling an Application for Tioli Enterprise Data Warehouse Heartbeat function In addition to the monitoring processes described aboe, IBM Tioli Monitoring operates a heartbeat function, that monitors basic system status at endpoints attached to the gateway where it is enabled. Eents are sent to the Tioli Business Systems Manager (proided that the Tioli Business Systems Manager Adapter component is installed at the gateway), the Tioli Enterprise Console, and the IBM Tioli Monitoring Notice Group. 2 IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

15 Indications and eents An indication is generated when the state of a gien resource meets specified criteria. By itself, an indication does not trigger a specific action. When you define an eent, you must specify under what conditions a certain number of indications are aggregated into that eent. You also specify whether these indications must be consecutie, or whether the sequence can be interrupted by one or more monitoring cycles that do not register an indication. When indications are aggregated, the resource model generates an eent. The cycles during which no indication is generated are called holes. An eent can indicate that there is a problem in the resource state, trigger an action and, if enabled, send a notification to the Tioli Enterprise Console serer or to the Tioli Business Systems Manager. Indications Each resource model generates an indication in a gien cycle based on the settings defined for it. A single occurrence of an indication does not always represent a problem, but the persistence of indications might. The resource model measures the persistence of the indications and aggregates them according to your specifications, or how you define settings for occurrences and holes. If the persistence of an indication meets the specified number of occurrences, the resource model generates an eent. Indications can be generated in any one of the following circumstances: When a single threshold is exceeded. For example, in the Windows Process resource model, the Process High CPU indication is generated when the High CPU Usage threshold is exceeded (for any process that has a non-zero process ID). When a combination of two or more thresholds are exceeded. For example, in the Windows Logical Disk resource model a High Read Bytes per Second indication is generated when both the following thresholds are exceeded: The amount of bytes transferred per second (being written or read) exceeds the High Bytes per Second threshold. The percentage of time that the selected disk drie spends making read or write requests exceeds the High Percent Usage threshold. When a combination of other factors change. For example, in the Windows Process resource model the Process Handle Leak indication is generated when a process is losing memory. There is no threshold for this indication. The resource model compares the number of handles of the fie processes with the most handles in consecutie cycles. If the number of handles has increased, the indication is generated. Occurrences and holes Occurrences and holes record whether or not an indication occurs during the cycle for a specific resource model. An occurrence is a cycle during which at least one threshold is exceeded and an indication occurs for a gien resource model. A hole is a cycle during which an indication does not occur for a gien resource model. A hole means none of the conditions that generate an indication were met, but it does not necessarily mean that no thresholds were exceeded. For example, in the Windows Logical Disk resource model a High Read Bytes per Second indication is Chapter 1. Oeriew 3

16 Eents not created when the percentage disk time is higher than the High Percent Usage threshold, proided that the Low Disk Space threshold is exceeded. An eent erifies the persistence of an indication by eliminating unrepresentatie peaks and troughs for the indication. For example, a process that generates the Process High CPU indication in one cycle might not threaten other processes if the high usage is not repeated. Howeer, an indication that persists oer seeral cycles is more likely to be a problem. In this way, an eent defines the significant number of consecutie occurrences of the indication. When you define an eent, you can specify how many consecutie holes in the sequence of consecutie occurrences are permitted. Specifying how many consecutie holes are permitted during the accumulation of the consecutie occurrences enables you to continue the counting of consecutie occurrences if one or two cycles fall below the threshold. An eent is an aggregation of a defined number of consecutie occurrences during which there can be a defined number of consecutie holes. An eent is generated only when the aggregation algorithm detects three consecutie occurrences. The following examples illustrate what happens if you define an eent as three occurrences and two holes. 1 represents an occurrence and 0 represents a hole Because fewer than three holes exist between each of the three occurrences, the three occurrences are consecutie. Therefore, the sequence represents an eent If each occurrence is followed by the maximum specified holes within seen cycles, an eent is triggered If the algorithm counts two consecutie occurrences and then obseres three consecutie holes (more holes than that allowed in the definition of an eent for this example) it sets the count of occurrences to zero. See Table 1. Table 1. Counting occurrences Sequence Count of occurrences The snapshots of the CPU usage obtained by the resource model are shown in Table 2 on page 5. The first row shows the cycle number and the second the percentage of CPU usage. 4 IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

17 Table 2. High CPU Usage percentages oer 12 cycles: holes and occurrences Cycle CPU% Occurrence H O H O O H H O O H O O or hole Occurrence count Cycles that exceed the threshold are occurrences and are shown in bold type. The other cycles are holes. For this example, an eent is created for this indication if there are four consecutie occurrences with only one hole permitted. The final row in Table 2 shows the count that the resource model makes of the consecutie occurrences. The count is set to zero at the 7th cycle snapshot because the resource model has encountered two consecutie holes. In this example, an eent is triggered in the 12th cycle. The count is then set to zero and the process continues. While defining an eent, you can also indicate if you want the system to notify the Tioli Enterprise Console serer, or the Tioli Business Systems Manager, that an eent was generated. You can change these selections later, after you include the resource in an IBM Tioli Monitoring profile. You can also define the degree of seerity and the message that specifies the notification of the eent. Clearing eents When you enable clearing eents, resource models close eents when the causes of the eents are remoed. Clearing eents are processed by the Tioli Business Systems Manager serer. Clearing eents hae a seerity of harmless, regardless of the seerity of the original eent, but hae the same eent ID as the original eent. For example, a serice stops and the Tioli Enterprise Console serer receies an eent notifying it of this problem. Until the serice restarts, the problem is still present on the endpoint, but IBM Tioli Monitoring does not send any further eent notifications to the Tioli Enterprise Console serer. If the clearing eent function is enabled when the serice restarts, a clearing eent is sent to the Tioli Enterprise Console serer, thereby closing the original eent. The clearing eent itself does not normally appear on the serer, because its only function is to clear the original error eent. Note: Correlated eents cannot be cleared. Monitoring of eents and indications You can specify what eents are sent to the Tioli Enterprise Console serer, the Web Health Console, and Tioli Business Systems Manager. Tioli Enterprise Console serer You can iew eents through the Tioli Enterprise Console serer if you hae compiled and loaded the required Basic Recorder of Objects in C (BAROC) files on the serer. The eent contains a set of properties that can help you identify Chapter 1. Oeriew 5

18 the problem. For example, the information in the ProcessHandleLeak eent includes the following alues: Current Process ID Number of handles allocated to the process Name of the process Clearing eents can also be processed by the Tioli Enterprise Console serer. If the default procedure is used to enable the monitoring of eents, the Tioli Enterprise Console serer uses the clearing eent to close the associated error eent. Howeer, if you choose not to install the clearing eents rule in the default procedure, the clearing eent is displayed as a separate entity with the same ID as the original error eent. Web Health Console The Web Health Console, an optional part of IBM Tioli Monitoring, obtains eents and indications from endpoints. The Web Health Console displays the health of each potential problem as a numeric alue between 100 (perfect health) and zero (with zero meaning that the conditions for the corresponding eent hae been met). Intermediate alues show the percentage of occurrences currently registered relatie to the total number of occurrences needed to trigger an eent. For example, Table 3 is based on Table 2 on page 5, but additionally shows the health percentage: Table 3. High CPU Usage percentages oer 12 cycles: health Cycle CPU% Occurrence H O H O O H H O O H O O or Hole Occurrence Count Health (%) In this example, the health percentage changes in steps of 25% because 4 occurrences are required to trigger an eent. If the indication requires 5 occurrences, the health percentage changes by steps of 20%. Tioli Business Systems Manager Eents can also be sent to the Tioli Business Systems Manager if you install the Tioli Business Systems Manager Adapter on the endpoint gateways you are monitoring. See the Tioli Business Systems Manager documentation for more information. Tioli Business Systems Manager uses the clearing eent to close the associated error eent. Logging For any endpoint, you can log the data collected by a resource model and write it to a local database. Use the History View on the Web Health Console to iew the logged data. You can choose to store raw or aggregated data. 6 IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

19 Parameters Parameters represent instances of system actiity that you want your resource model to monitor, such as ports, port states, and disk space aailability. You use parameters to set thresholds for your resource model, beyond which you do not want your monitored system to exceed or fall below. Parameters can be numeric or string alues (unlike thresholds that are numeric only). Parameters can be numeric or string alues that you can iew in the Tioli Monitoring Workbench windows. You can choose one among the following lists when you specify the parameters: Boolean List Choice List String List Numeric List Some resource models hae one or more parameters. For example, the Windows Parametric TCP/IP Ports resource model uses parameters that contain lists of ports and port states that you want to monitor. Profiles IBM Tioli Monitoring is a profile-based application that runs in a Tioli enironment. Different profiles can be defined containing different selections of resource models. All aspects of existing profiles can be modified, including the addition, deletion and customization of resource models. You can distribute multiple profiles to each endpoint. Recoery actions For any eent, recoery actions can be run automatically, such as built-in actions (for Windows) or tasks. The actions take positie steps to remedy the situation, ensuring that information about the eent is distributed to the appropriate authorities or entities. Built-in actions Certain eents can hae one or more built-in actions predefined for them. An action can be either the execution of a CIM class method or the execution of a program. Both type of actions can be implemented only through the IBM Tioli Monitoring Workbench. For example, an eent that detects the failure of a serice can be set up to restart that serice. Thus, without any human interention, IBM Tioli Monitoring detects the failure of a serice and automatically restarts it. Built-in actions are defined by default as part of an eent, but can be remoed. They hae the same eent ID as the eent that they are designed to correct. Tasks For each eent you can select one or more tasks to be performed when the eent is triggered. The tasks that are triggered by an IBM Tioli Monitoring eent can access the eent name and eent thresholds of the triggering eent by accessing the enironment ariables. Resource models IBM Tioli Monitoring proides predefined resource models that access specific performance data from the system at runtime. For example, the Process resource model gathers data about processes running on the system. The resource models process the data they collect using an algorithm that determines whether or not the system is performing to expectations. You can use default alues to collect performance data or Chapter 1. Oeriew 7

20 customize the resource models to match specific requirements in your enironment. Distributing resource models using default alues enables you to begin monitoring immediately to obtain useful data concerning your enterprise. When you become more familiar with the monitoring process and feedback, you can choose to customize the resource model information. Scheduling IBM Tioli Monitoring contains a scheduling feature that enables you to determine a period within which monitoring takes place and specific scheduling rules. The monitoring period is determined by defining a from and a to date. The scheduling rules enable you to define time periods on specific weekdays during which monitoring takes place. Any number of rules can be defined, allowing you to set up a complex pattern of resource monitoring for a profile, coering the time periods important to you. The scheduled times are always interpreted as local times, enabling you to set up a single rule that monitors the same local time period in different time zones. For example, if you want to monitor morning actiities in one of seeral time zones, a single rule defining the monitoring period of between 08:00 and 13:00 is interpreted locally in each of the time zones, so that you monitor the same relatie period. All eent and actiity times that are reported from endpoints or gateways are also logged in the local time of the originating system from where they originated. Thresholds Each resource model defines one or more thresholds. Each threshold has a default numeric alue that you can change when you define the profile. The monitoring algorithm written in the script determines how the resource model uses a threshold. The following are examples of how a resource model can use thresholds: A threshold alue might represent a limit that, if not met, indicates an unsatisfactory resource state. For example, if you want the system to notify you when disk space drops under 70%, set the threshold alue to 70 to generate an indication each time your disk space is less than 70%. Some threshold alues control the scope of what the resource model monitors. For example, the Windows Process resource model uses the Maximum Processes threshold to limit the number of processes monitored for the highest usage of CPU. Thus, if you set the Maximum Processes threshold to 5, the resource model only reports on the fie highest CPU-using processes. You can add a description for each threshold in the Threshold window explaining what each alue measures and how it is used within the monitoring algorithm. Oeriew of extensions to the Tioli enironment IBM Tioli Monitoring for Databases: Microsoft SQL Serer is fully integrated into the Tioli enironment. You should already be familiar with the concepts of the Tioli enironment as outlined in the Tioli Management Framework User s Guide. 8 IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

21 Tioli administrators Authorization roles Tioli administrators are system or database administrators who hae the authorization to perform system or database management tasks using the Tioli management enironment. Each administrator or group of administrators is represented by an icon on the Tioli desktop. The IBM Tioli Monitoring for Databases: Microsoft SQL Serer product fully integrates into Tioli security. To perform Microsoft SQL Serer administration functions, administrators must hae authorization roles for both IBM Tioli Monitoring for Databases: Microsoft SQL Serer and Tioli Management Framework. Authorization roles determine the range of actions an administrator can perform. You assign roles to administrators so they can perform system or database management tasks. A role may be oer the entire Tioli management region or oer a specific set of resources, such as those contained in a policy region. Super, senior, admin, and user are examples of standard authorization roles. The IBM Tioli Monitoring for Databases: Microsoft SQL Serer product also adds the following authorization roles: mssqlserer_dba This role proides the ability to create, delete, start or stop an MSSQLSerer object. An administrator with the mssqlserer_dba role can perform all IBM Tioli Monitoring for Databases: Microsoft SQL Serer operations on an Microsoft SQL Serer serer. mssqlserer_user This role proides read-only access to a limited set of IBM Tioli Monitoring for Databases: Microsoft SQL Serer operations. An administrator with the mssqlserer_user role can iew the properties of a database and open an Microsoft SQL Serer database icon. For information about managing IBM Tioli Monitoring profiles, see the IBM Tioli Monitoring for Databases: Microsoft SQL Serer User s Guide. Each IBM Tioli Monitoring for Databases: Microsoft SQL Serer operation has a required authorization role for execution. This user s guide documents the context and authorization role required for each operation in the following manner: Actiity Context Required Role Add or remoe a managed resource type for a policy region Policy region senior Microsoft SQL Serer endpoints In the Tioli enironment, an endpoint is any resource that can be managed. In IBM Tioli Monitoring for Databases: Microsoft SQL Serer, the endpoints are managed nodes, database serers, and databases. Each endpoint type has a name: Managed node: Managed Node Database serer: MSSQLSerer Database: MSSQLDatabase Chapter 1. Oeriew 9

22 Icons on the desktop represent endpoints. The following table shows an example of a serer icon: Microsoft SQL Serer serer icon Using the desktop or CLI You can subscribe serer endpoints to profiles within profile managers in the same way as any other managed resource. In many cases, this manual proides procedures for executing from either the desktop or the command line interface (CLI). You can choose to use the desktop or graphical user interface (GUI) when you want to take adantage of isual input prompting, which includes drop-down lists of options, and the defaults proided by options, such as the Notify TEC button. Use the command line interface when you want to create scripts, set tasks to respond to resource models, and rapidly enter commands. 10 IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

23 Chapter 2. Getting started quick-reference guide This chapter proides a quick-reference table of the setup procedures you must perform before you can use IBM Tioli Monitoring for Databases: Microsoft SQL Serer. The table below includes cross-references to places where you can find additional information about each of these procedures. Table 4. Quick-reference information for getting started with IBM Tioli Monitoring for Databases: Microsoft SQL Serer Goal Refer to Starting 1. Access the Tioli enironment so you can manage and monitor your database enironment. Starting the Tioli enironment on page 13 Setting up administrators to use the software 2. Authorize persons to hae the roles they need for managing resources in the product. Note: You must assign both Tioli and Microsoft SQL Serer authorization roles to administrators in the policy regions that you want them to administer. 3. Subscribe additional administrators to the appropriate notice groups. Setting managed resource types 4. Add MicrosoftSQLSerer as a managed resource type for the policy regions in which you want to manage Microsoft SQL Serer databases. Setting authorization roles on page 15. Appendix A, Authorization roles quick reference, on page 107 lists the authorization roles required for each procedure. Use the Edit Default Policies window in an IBM Tioli Monitoring profile to set the user and group IDs for the profile. See the Tioli Management Framework User s Guide to learn how to assign authorization roles to Tioli administrators. Subscribing to notice groups on page 17. Specifying the managed resource types in a policy region on page Set the Tmw2KProfile option as a Creating profile managers and profiles on page 30. managed resource for the policy region (if you hae not already done so) so you can create IBM Tioli Monitoring profiles. Registering serers 6. Run the DiscoerMSSQLSerers task to find and register serers. OR Register serers manually. Registering serers using Discoery on page 22. OR Registering database serers manually on page 26 Setting up monitoring profiles and tasks 7. Set up customized tasks. Customizing a task on page Set up and schedule jobs from tasks. Chapter 6, Working with tasks and jobs, on page 57 Also see the IBM Tioli Monitoring for Databases: Microsoft SQL Serer Reference Guide for more information about tasks. 11

24 Table 4. Quick-reference information for getting started with IBM Tioli Monitoring for Databases: Microsoft SQL Serer (continued) Goal Refer to 9. Set up the resource models that you want Chapter 8, Customizing resource models, on page 73. to run: Set up the suggested resource models and run them for a period of time. Remoe any resource models that are not necessary for your enironment. Also see the IBM Tioli Monitoring for Databases: Microsoft SQL Serer Reference Guide for more information about resource models. (Optional) View daily reports in the Web Health Console View statistics regarding your enironment in the Web Health Console. (Optional) Create historical reports in the Tioli Enterprise Data Warehouse Configure Tioli Enterprise Data Warehouse to iew enironmental data for troubleshooting and performance tuning. Chapter 7, Viewing resource model results with the IBM Tioli Monitoring Web Health Console, on page 71 Chapter 9, Enabling IBM Tioli Monitoring for Databases: Microsoft SQL Serer for Tioli Enterprise Data Warehouse, on page 95 (Optional) Connecting to Tioli Enterprise Console Set up Tioli Enterprise Console so you can Appendix B, Setting up Tioli Enterprise Console, on page 109. iew actiity reports for your enironment. (Optional) Connecting to the Tioli Business Systems Manager Set up Tioli Business Systems Manager so that you can monitor potential problems in your enironment. Appendix C, Integrating with Tioli Business Systems Manager, on page IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide

25 Chapter 3. Setting up IBM Tioli Monitoring for Databases: Microsoft SQL Serer This chapter proides the general setup procedures for IBM Tioli Monitoring for Databases: Microsoft SQL Serer. The following is an oeriew table of the setup procedures that you must perform to use the IBM Tioli Monitoring for Databases: Microsoft SQL Serer product: Table 5. IBM Tioli Monitoring for Databases: Microsoft SQL Serer setup guidelines Goal Refer to 1. Starting the Tioli enironment Starting the Tioli enironment on page Setting authorization roles Setting authorization roles on page Subscribing to notice groups Subscribing to notice groups on page Specifying the Microsoft SQL Serer managed resource types so that you can create the resource objects that are managed by the IBM Tioli Monitoring for Databases: Microsoft SQL Serer product 5. Registering databases using Discoery to automatically create multiple database objects in a policy region. 6. Registering a database manually through either the Tioli command line or desktop to create multiple database objects in a policy region. Specifying the managed resource types in a policy region on page 19 Registering serers using Discoery on page 22 Registering database serers manually on page 26 Starting the Tioli enironment Objectie To access the Tioli enironment so you can use the monitoring functions of IBM Tioli Monitoring for Databases: Microsoft SQL Serer. Background information You can access the Tioli desktop or the Tioli command line interface to manage the operations and functions of IBM Tioli Monitoring for Databases: Microsoft SQL Serer. The Tioli desktop is a user interface that proides point-and-click access to IBM Tioli Monitoring for Databases: Microsoft SQL Serer. The Tioli desktop proides a central control point for you to organize, manage, and monitor operations. The Tioli command line interface (CLI) enables you to enter commands from the keyboard. You can use these commands in shell scripts and with system utilities such as the UNIX cron utility. For more information about using commands, refer the Tioli Management Framework Reference Manual. Required authorization role admin Before you begin None 13

26 When you finish None Procedure You can perform this procedure from either the Tioli command line or the desktop. Command line: Use one of the following two methods to access the Tioli command line interface, depending on whether you use a Windows NT or UNIX operating system: Windows NT/ Log on to a Windows NT managed node or Tioli management region serer. 2. Click Start in the Windows task bar to display the Start menu. 3. Click Programs from the Start menu. 4. Click Command Prompt to open the command prompt window. 5. Enter the following command to run the enironment initialization and setup script: %SystemRoot%\system32\driers\etc\Tioli\setup_en.cmd OR UNIX 1. Log on to a UNIX managed node or Tioli management region serer. 2. Run the enironment initialization and setup script. If you are using the Bourne, Korn, or bash shell, run the following command:. /etc/tioli/setup_en.sh If you are using the C shell, run the following command: source /etc/tioli/setup_en.csh Desktop: Use one of the following methods to log onto the Tioli desktop: Windows NT/ Click Start in the Windows task bar. 2. Select Programs. 3. Select Tioli to display the Tioli pop-up menu. 4. Select Tioli to display the Tioli login screen. 5. Type alues in the following fields of the login screen: Host Machine Specifies the host name of the Tioli management region serer where the Tioli desktop should connect. Log In As Specifies the login name to the Tioli management region serer. Password Specifies the password for the specified login name. 6. Click OK to display the Tioli desktop. OR UNIX Enter the tioli command. 14 IBM Tioli Monitoring for Databases: Microsoft SQL Serer: User s Guide