5 Best Practices for Smartphone Support THE ENTERPRISE GUIDE TO SMART SUPPORT FOR SMART DEVICES PRODUCED BY SPONSORED BY
|
|
- Alvin Elliott
- 8 years ago
- Views:
Transcription
1 5 Best Practices for Smartphone Support THE ENTERPRISE GUIDE TO SMART SUPPORT FOR SMART DEVICES PRODUCED BY SPONSORED BY
2 5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices A MOBILE ENTERPRISE WHITE PAPER This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business: customers receive the service they expect; end-users can work efficiently, enjoying the promised benefits of mobility; IT has its burden lightened, freeing up time for proactive work; and the CFO can look forward to the results of effective mobility and a low TCO. What s Driving Growth Demand for smartphones continues to increase. Worldwide shipments reached a high of nearly 40 million units in the third quarter of 2008, as countless cell phone users converted to smartphones, helping to grow the category by 28% from the same quarter last year. i Innovative smartphone designs with more user-intuitive features, such as touchscreens, as well as widespread rollouts of 3G networks their speeds dramatically improving the experience of using mobile browsers and applications are largely driving public interest in smartphones. In the enterprise, smartphones have been must-haves for years, streamlining business processes with instant access to valuable information. But with increased speeds and functionality, never before have they been so integral to competitiveness boosting productivity and increasing efficiencies, particularly during these budget-slimming times and IT departments are feeling increased pressure to mobilize still more applications. In a survey by research firm J. Gold & Associates, the majority of companies interviewed had three different mobile initiatives underway. The firm further predicts a 71% increase in smartphone access to corporate applications over the next year, and a 200% increase in smartphone adoption over the next three years. ii State of the Workplace These days of smartphone proliferation also coincide with the mixing of generations X and Y in the workplace. Born in the 80s and 90s, Generation Y has an easy relationship with technology, which has bred expectations of always-on access and instant problem resolution. While Generation X still the majority of today s workforce generally requires a bit more hand-holding on the technology front. The enterprise reality of deploying smartphones today is that IT needs to support them in ways that cater to all types of users. In an Aberdeen Group survey, 57% of responders listed mobile device support as a top priority. And while many businesses are aware of the increasing numbers of smartphones accessing the data from within and outside their walls, too few are putting corresponding support policies and expertise into place. In The Real Cost of Wireless Mobility, Aberdeen Group reports that Forwardlooking enterprises are proving every day that a new category of mobile device support solutions can help maintain employee productivity and lower overall costs. 44% of enterprises have no formal program in place for managing wireless mobility, and that enterprises are generally struggling to provide helpdesk support and data security for mobile devices. iii 2 i Canalys. Nov. 8, ii Enterprise Mobile Applications: A Study of Strategies and Adoption Trends, J. Gold & Associates, 2008.
3 However, forward-looking enterprises such as NuStar Energy and Palm Valley Healthcare, whose successes are detailed later in this paper are proving every day that a new category of mobile device support solutions can help maintain employee productivity and lower overall costs, with benefits extending to improved security practices, greater worker retention, reduced downtime and more hassle-free issue resolution. What follows is a practical guide for IT managers working to oversee corporate-sponsored smartphones, while facing an influx of devices that workers are purchasing to access corporate data. The best practices offered below will help to streamline IT s time, budget and the support it offers to keep end-users working effectively and successfully. 5 Best Practices for Smartphone Support While most companies are anticipating increased numbers of mobile devices too few are putting corresponding support policies and expertise into place. 1. STANDARDIZE ON A SINGLE PLATFORM FOR COMPANY-ISSUED DEVICES. Aberdeen Group research shows that wireless services and devices cost nearly ten times more to manage than their wireline counterparts. By consolidating to a single carrier and device platform (whether Windows Mobile, BlackBerry, Symbian OS TM, etc.), IT can better stay on top of mobility costs and reduce unnecessary spending. For example, Aberdeen found that 65% of the enterprise executives it interviewed used wireless plans with fixed monthly minutes; while such plans are beneficial for general consumers, they re a poor fit for enterprises, which are better served by pooled-minute plans, made possible by large groups of employees who balance out each other s spikes and dips in usage. Individual contracts also accrue fees 45% of the time for exceeding minute allotments, reports Aberdeen, undercutting anticipated savings. Standardizing on a single device platform can also help reduce support costs and the burden on IT staff. The fewer types of contracts and warranties IT has to manage, the more time and money it can save. An IT department that can concentrate its efforts will function more efficiently and effectively, and the benefits of this will be felt throughout the enterprise. 2. ESTABLISH CLEAR SUPPORT POLICIES. You wouldn t start a business without a strategy in place, and neither should you buy or support devices piecemeal. This can potentially waste time, waste money, create security vulnerabilities and leave holes in the quality and consistency of IT services. To better support mobile workers as well as to receive the full return on a mobility investment establish clear support policies about which company-issued and user-owned smartphones your enterprise supports. Clear policies will also prevent the too-common scenario of IT being overrun with various devices purchased by employees who then expect the device to be supported (high-level executives are notorious for wanting to be the exceptions to the rules). iii The Real Cost of Wireless Mobility, Aberdeen Group, Jan. 2007, p. 3. 3
4 5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices A MOBILE ENTERPRISE WHITE PAPER Define exactly which devices, applications and departments will be supported and to what degree, and then strictly enforce these decisions (for example, by defining permissions at a granular level, which can prevent support from being offered to unapproved devices). With clear, enforceable policies in place, IT budgets and attention can focus on deploying and supporting the best solutions for the needs of the whole. 3. IMPLEMENT BEST-OF-BREED SUPPORT SOLUTIONS. For large fleets of devices in particular, the most effectual support structure an enterprise can adopt is the combination of a mobile device management LogMeIn Rescue+Mobile simulates the remote device locally for fast, easy smartphone support. (MDM) solution that offers one-to-many management capabilities, such as the RIM BlackBerry Enterprise Server, as well as a one-to-one remote support solution for quick ad-hoc user support on-demand, such as LogMeIn Rescue+Mobile. The MDM solution can work to prevent anticipated problems for large numbers of devices by proactively pushing out application updates, security patches and other fixes, resolving issues proactively. Research firm IDC confirms the importance of proactive support to the bottom line, explaining in a recent report: Individual product life spans are 12 to 18 months, and margins can be easily eroded by service or support calls Even a low-touch interaction volume with one customer segment regarding one device is enough to negate any profits gained. iv With the ability to simulate a remote device and see exactly what the user sees, technicians can interact directly with the device instead of the user. For deployments of all sizes, a feature-rich support solution that offers a one-to-one connection between a technician and the end user is ideal for resolving more unpredictable problems, such as removing a new virus or resolving a user-created glitch issues infinitely more difficult to address on an out-of-sight device than an in-office desktop. With technician-side features such as the ability to simulate a user s device and see exactly what they see, technicians can interact directly with the device instead of the user a great help when a problem is too technical for a user to explain, or when language or accent differences may cause confusion on either end; in such instances, chat functionality in the support interface can also speed resolution and ease frustration. Being able to simulate multiple mobile platforms is also helpful in cases where standardizing on a single device, while most efficient, isn t feasible or entirely practical or for supporting those rogue devices that inevitably pop up. 4 iv Recognizing the Optimization of a Mobile Operator s Customer Care Organization through the Deployment of Mobile Device Management, IDC, February 2008, p. 3.
5 One-to-one remote interaction, particularly where the technician s visibility extends to all of the user s devices, is also a great tool for broader platform support. Synchronization between a user s smartphone and desktop, for example a common support call issue can be very quickly addressed. And as new mobile applications are made available, one-to-one capabilities are an ideal training tool. The ability to walk a remote user through the features of a new application will increase that user s productivity and reduce future call volume. Mobilizing applications is a great coup to business processes whether equipping sales teams with up-to-the-moment numbers or providing field service workers with scheduling and real-time parts availability and a strong support tool will help guard against erosion to the expected benefits of these initiatives. 4. CENTRALIZE YOUR HELPDESK SERVICES FOR ALL DEVICES. Having a single point of contact for support, whether for application or device questions, will improve first-call resolution rates and end-user satisfaction. Remote, hassle-free access to support also makes users more likely to report smaller issues they might otherwise work around not wanting to waste time sitting in the IT office or on a phone queue and which slowly leech away productivity. Additionally, when IT has a centralized view across all of a worker s devices (smartphone, laptop, desktop), it s much simpler to pinpoint the source of a problem. This type of streamlined support additionally enables technicians to automate routine tasks, such as remotely installing a printer. CUSTOMER SUCCESS STORY: NuStar Energy NuStar Energy, an asphalt refiner that saw profits of $3.8 billion in the first nine months of this year, recently turned to a smartphone support solution (Rescue+Mobile from LogMeIn) to help its team of six IT members support 1,600 employees worldwide. Among the features the team now enjoys is the ability to access desktops and laptops as well as smartphones, says NuStar Energy s information systems specialist, Walter Thompson. It s now possible for an IT member to see on his own desktop each of a user s remote devices, which makes it simpler to diagnose issues without having to rely on the end-user s description of a problem. Additionally, says Thompson, IT can now more quickly help users with their , passwords, adding new folders, transferring files, and other common issues which has shortened call times considerably. 5. WHEN CHOOSING A SUPPORT SOLUTION, LOOK FOR CAPABILITIES THAT MAKE SUPPORT QUICK AND SIMPLE FOR BOTH IT AND END-USERS. Device downtime is quickly followed by dollar losses. A VDC Research Group report about the TCO of mobile computing and communications states, Mobile device end users lost an average of 75 minutes of productivity each time the device failed, a number that can translate, it goes on to say, to as much as $4,000 in lost revenues per employee, per year. v v Total Cost of Ownership (TCO Models for Mobile Computing and Communications Platforms, VDC Research Group, Mobile and Wireless Practice, July 2007, p. 2. 5
6 5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices A MOBILE ENTERPRISE WHITE PAPER When choosing a mobile device support solution, look for capabilities that can help speed resolution time. These include: A tool optimized for one-to-one support of remote smartphones and computers on-demand without pre-deployed software or IP or firewall concerns. The ability for IT to simulate the exact device a user asks for help with, and through the simulation control the user s device remotely and in real time. End-to-end remote access to all user devices, including smartphones, laptops and desktops, with the ability to troubleshoot more complex issues, such as sync. Tools that add clarity to end-user training, such as laser pointer or white board functionality. The ability to set up and provision new devices remotely, or to clear password-protected devices. The ability to start, stop, save and force screen recordings of support sessions, which can be played back and forwarded to others. The ability for a user to log in to an online support queue, go about their day and return to a fixed device (rather than waiting on hold in a phone queue and suspending all other work). Alerts that tell a technician when a new user has entered the support queue, as well as user-side updates that offer visibility into the support process, such as noting that a technician is logged in, or will be available shortly, or the specific tasks he or she is currently performing to connect to the user s device. The ability for IT to see the user s screen as the user sees it, reducing user involvement in troubleshooting. Support scenarios have for too long been backward, but the right support solution can reverse this: Instead of users resolving IT issues, IT can get back to resolving user issues. CUSTOMER SUCCESS STORY: Palm Valley Health Care Palm Valley Health Care is a strong example of an enterprise that deployed a one-to-one support solution to the benefit of both end-users and IT staff. A home healthcare company with 200 field nurses, it employs LogMeIn Rescue+Mobile to support the Pocket PCs its nurses travel with. Previously, because 90% of the nurses have very little technical experience, even a simple device issue could interrupt the nurses schedules as well as those of their clients forcing them to waste time and gas driving into the office for help. Today, however, IT can instantly access each user s Pocket PC, take control of the screen to troubleshoot (relieving the nurses of that stress and responsibility) and quickly resolve problems. Nurses now spend more time with their patients and less time worrying about their devices and troubleshooting issues. And because the nurses can see what IT is doing on-screen (a capability they didn t have before LogMeIn Rescue+Mobile), with each remote session they re learning how to avoid certain problems in the future. Thanks to these just-in-time training sessions, nurses are now more familiar and comfortable with their devices, and are taking fuller advantage of available features. Palm Valley Health Care believes that fast, easy device support has helped the nurses productivity as well as their overall work experience (a large factor in employee retention). And finally, because trouble-shooting is now performed so quickly, Palm Valley Health Care has seen support call volume drop by at least half, from 30 calls a day down to 15 or as low as 10. 6
7 In Conclusion Technology reduces the costs to manage wireless mobility, confirms Aberdeen Group. vi To realize the benefits, couple a smartphone investment with a smart support solution and follow best practices: standardize mobile devices to reduce wasteful spending; set and enforce mobile support policies for greater security and efficiency; deploy a best-of-breed mobile device support solution to bolster both employees and your investment; centralize your support services for greatest efficiency; and take advantage of available capabilities that will make your mobile investment work harder for you, delivering a competitive edge through reduced downtime and heightened productivity. Is your enterprise in need of smarter mobile support? Considering the following three questions can help to guide your next steps: Are technical problems a top productivity killer for my smartphone-equipped workers? How much do I pay for each smartphone service call, in terms of time and dollars? Is there a simpler, less costly or more secure option than what I m currently using? The one-to-one support features and services described in this whitepaper are all available with LogMeIn s award-winning Rescue+Mobile solution. A free 14-day trial, available at offers the opportunity to experience a smartphone support solution first-hand, and to better inform yourself about a solution that s right for your enterprise. + GUIDING Questions Are technical problems a top productivity killer for my smartphone-equipped workers? How much do I pay for each smartphone service call, in terms of time and dollars? Is there a simpler, less costly or more secure option than what I m currently using? vi The Real Cost of Wireless Mobility, Aberdeen Group, Jan. 2007, p. 3. LogMeIn, LogMeIn Rescue, and LogMeIn Rescue+Mobile and the other denoted terms in this paper are the trademarks and service marks of LogMeIn, Inc., and may be registered in the U.S. Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners. This paper contains the trademarks and service marks of third parties and such trademarks and service marks are the property of their respective owners. These marks may be registered and/or used in the U.S. and other countries around the world. These third party marks include, but are not limited to, Blackberry, Windows, Windows Mobile, Symbian and related trademarks, names and logos. These third party marks are the property of Research In Motion Limited, Microsoft Corporation and Symbian Software Limited respectively, and are registered and/or used in the U.S. and other countries around the world. This paper is sponsored by LogMeIn, Inc. and authored by Mobile Enterprise. The statements herein are the result of research by and the conclusions of Mobile Enterprise. 7
8 About Mobile Enterprise Mobile Enterprise brings you wireless solutions from the C-suite to the field. Through trend stories, case studies and research, Mobile Enterprise covers the full range of the mobile workforce, from wireless infrastructure to machine-to-machine communications. From supply chain and logistics solutions to mobile customer relationship management. From the rugged wireless devices used in the harshest environments to the sleekest smartphones seen in the finest corporate boardrooms. Mobile Enterprise takes our readers beyond the solutions themselves, to examine the processes and strategies involved in mobilizing your workforce, managing mobile devices and infrastructure and ensuring a secure environment. Through print, online and electronic publications, Web seminars, podcasts, White Papers and live events, everything we do is designed to feed the mobile decision-maker s need for real-world information about the strategies, processes and solutions that are working today and are on the horizon for the future. For more information, visit PRODUCED BY SPONSORED BY
Best Practices for Mobile Device Support THE ENTERPRISE GUIDE TO SMAR T SUPPORT FOR SMART DEVICES. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk PRODUCED BY
kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk Õ Best Practices for Mobile Device Support THE ENTERPRISE GUIDE TO SMAR T SUPPORT FOR SMART DEVICES kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk
More informationHow to Select the Right Remote Support Tool:
How to Select the Right Remote Support Tool: A practical guide for the support desk owner LogMeInRescue.com 1 Executive Summary Today s customer support and IT service organizations are charged with supporting
More informationHow to Select the Right Remote Support Tool
How to Select the Right Remote Support Tool A practical guide for the professional help desk. Executive Summary A transformation of the workforce has altered end user expectations and business needs, driving
More informationGOING MOBILE. Developing an application mobilization plan for your business
GOING MOBILE Developing an application mobilization plan for your business plan for your business 1 Going Mobile To compete in today s marketplace, it s not enough to be efficient on your home turf. Successful
More informationBlackBerry Business Solutions. Welcome to a world where your
BlackBerry Business Solutions Welcome to a world where your business goes with you. What you ll find inside: BlackBerry Business Solutions In an ideal world, your business would be everywhere you are.
More informationMobile Device Management
Vodafone Global Enterprise Mobile Device Management Technical paper Vodafone Global Enterprise Introduction Managing for the future Secure control over your mobile data, devices and applications. The multi-national
More informationWhy you need an Automated Asset Management Solution
solution white paper Why you need an Automated Asset Management Solution By Nicolas Renard, Support and Professional Services Manager, BMC France Table of Contents 1 OVERVIEW Automated Asset Discovery
More informationEndpoint Management and Mobility Solutions from Symantec. Adapting traditional IT operations for new end-user environments
Endpoint Management and Mobility Solutions from Symantec Adapting traditional IT operations for new end-user environments During the past few years the traditional concept of end-user computing has drastically
More informationLegacy Tools: Not Built for Today s Helpdesk
Why applications like RDP, pcanywhere, VPNs and VNC may be costing you time, money and end-user satisfaction Introduction Today s modern enterprise seeks both efficiency and productivity constantly looking
More informationCHOOSING AN MDM PLATFORM
CHOOSING AN MDM PLATFORM Where to Start the Conversation Whitepaper 2 Choosing an MDM Platform: Where to Start the Conversation There are dozens of MDM options on the market, each claiming to do more than
More informationAchieving Better Patient Care and Efficiency through Mobility in the Age of Healthcare Reform
Achieving Better Patient Care and Efficiency through Mobility in the Age of Healthcare Reform Adapting IT Support for the Growth of Mobile Devices in Healthcare Many factors are influencing the transformation
More informationLogMeIn Hamachi. Getting Started Guide
LogMeIn Hamachi Getting Started Guide Contents What Is LogMeIn Hamachi?...3 Who Should Use LogMeIn Hamachi?...3 The LogMeIn Hamachi Client...4 About the Relationship Between the Client and Your LogMeIn
More informationMobile and enterprise access solutions White paper January 2007. Stay connected: A successful mobile device strategy drives productivity.
Mobile and enterprise access solutions White paper January 2007 Stay connected: A successful mobile. Page 2 Contents 2 Introduction 2 Delivering a mobile office that s as productive as the traditional
More informationLegacy Remote Control Tools: Not Built for Today s Helpdesk
Legacy Remote Control Tools: Not Built for Today s Helpdesk Why applications like RDP, pcanywhere, VPNs and VNC may be costing you time, money and end-user satisfaction Introduction Today s modern enterprise
More informationVirtual Show and Tell: Using Remote Tech Support to Save Time and Money
Virtual Show and Tell: Using Remote Tech Support to Save Time and Money Making Technology Work for You As companies take the lead on telecommuting and virtual work environments, the mobile workforce continues
More informationPowerful Remote Support
Deliver secure on-demand remote support to PCs, Macs and mobile devices. LogMeIn is a comprehensive web-based remote support solution that provides on-demand permissionbased access to remote PCs, Macs
More informationHow To Transform Field Service With Mobile Technology
MOBILIZE Microsoft Dynamics GP Transforming Field Service Operations with Mobile Technologies White Paper Solutions that Help Transform Field Service Operations into Strategic Profit Centers Date: June
More informationMaestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead
Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity
More informationMobile Device Management
Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,
More informationChoosing an MDM Platform
Whitepaper Choosing an MDM Platform Where to Start the Conversation 2 Choosing an MDM Platform: Where to Start the Conversation There are dozens of MDM options on the market, each claiming to do more than
More informationSymantec Mobile Management 7.1
Scalable, secure, and integrated device management for healthcare Data Sheet: Industry Perspectives Healthcare Overview The rapid proliferation of mobile devices in the workplace is outpacing that of any
More informationThe BYOD Opportunity. Say Yes to Device Diversity and Enable New Ways to Drive Productivity WHITE PAPER
The BYOD Opportunity Say Yes to Device Diversity and Enable New Ways to Drive Productivity WHITE PAPER Table of Contents Abstract.... 3 Introduction.... 3 A New Approach to BYOD... 3 Positive Results....
More information11 Best Practices for Mobile Device Management (MDM)
MaaS360.com > White Paper 11 Best Practices for Mobile Device Management (MDM) 11 Best Practices for Mobile Device Management (MDM) www.maas360.com Copyright 2014 Fiberlink Communications Corporation.
More informationTrack-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution
The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save
More informationProactive. Professional. IT Support and Remote Network Monitoring.
Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled
More informationWHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.
WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure
More informationAutomated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER
Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................
More informationLogMeIn Backup. Getting Started Guide
LogMeIn Backup Getting Started Guide Contents Getting Started with LogMeIn Backup...3 About LogMeIn Backup...3 How does LogMeIn Backup Work, at-a-glance?...3 About Security in LogMeIn Backup...3 LogMeIn
More informationWindows 10 Impact on IT departments and how to eliminate costly migration issues for Enterprises
PCmover Enterprise White Paper Windows 10 Impact on IT departments and how to eliminate costly migration issues for Enterprises By Thomas U. Koll, CEO Microsoft s first glimpse of Windows 10 suggests many
More informationI used to spend 75 80% of my time doing what ITCOMPLETE does now.
Investment Management firm finds relief for single IT resource with automated IT management software A case study on NCM Capital Management and UNAPEN s managed IT services offering, ITCOMPLETE Professional
More informationGrow Your Business with Confidence
Grow Your Business with Confidence Keep Your Business Going and Growing Whether you make widgets, sell services, or move merchandise, you depend on your people, and your people depend on the tools you
More informationApplication Performance Management
Application Performance Management Intelligence for an Optimized WAN xo.com Application Performance Management Intelligence for an Optimized WAN Contents Abstract 3 Introduction 3 Business Drivers for
More informationBenefits of an ITIL Help Desk in the Cloud
SOLUTION WHITE PAPER Benefits of an ITIL Help Desk in the Cloud A New ITIL Solution for Small-to-Medium Businesses Contents Introduction 1 Help Desk Needs in Smaller Environments 1 Power in the Cloud 3
More information10 BEST PRACTICES FOR MOBILE DEVICE MANAGEMENT (MDM)
10 BEST PRACTICES FOR MOBILE DEVICE MANAGEMENT (MDM) CONTENT INTRODUCTION 2 SCOPE OF BEST PRACTICES 2 1. HAVE A POLICY THAT IS REALISTIC 3 2. TAKE STOCK USING A MULTIPLATFORM REPORTING AND INVENTORY TOOL...3
More informationSANS Mobility/BYOD Security Survey
Sponsored by Bradford Networks, MobileIron, and HP Enterprise Security Products SANS Mobility/BYOD Security Survey March 2012 A SANS Whitepaper Written by: Kevin Johnson Advisor: Barbara L. Filkins Survey
More informationHiTouch Business Services has been invited to serve as one of 14 organizations on HP s Managed Print Services Advisory Council.
HP Managed Print Services (MPS) combines innovative hardware, software, and services to help organizations harness the power of information within their printing environment. HP s printer security services
More informationsolution brief NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC
NEC Remote Managed Services Prevent Costly Communications Downtime with Proactive Network Monitoring and Management from NEC NEC Remote Managed Services: Removing the Complexities of Communications Network
More informationMAXIMIZING ROI FOR YOUR FIELD SERVICE MOBILITY SOLUTION
MAXIMIZING ROI FOR YOUR FIELD SERVICE MOBILITY SOLUTION A mobile field service solution can help you turn your field service operation from a cost center into a profit center. Field service isn t just
More informationRemote control/problem resolution
LANDesk Solution Brief: Remote control/problem resolution Solving real IT challenges. Solve user problems the first time anytime, anywhere The Challenge: One thing is certain in the modern enterprise:
More informationWHITEPAPER. Addressing Them with Secure Network Access Control. Executive Summary... An Evolving Network Environment... 2
WHITEPAPER Top 4 Network Security Challenges in Healthcare Addressing Them with Secure Network Access Control Executive Summary... 1 Top 4 Network Security Challenges Addressing Security Challenges with
More informationThe Advantages of a Predatory Retail Enterprise
There are few concerns more critical to the success of an enterprise than the performance of its applications. Business applications are the engines that keep the business moving, representing both the
More informationIT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS
IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time
More informationWHITEPAPER. Addressing Them with Adaptive Network Security. Executive Summary... An Evolving Network Environment... 2. Adaptive Network Security...
WHITEPAPER Top 4 Network Security Challenges in Healthcare Addressing Them with Adaptive Network Security Executive Summary... 1 Top 4 Network Security Challenges Addressing Security Challenges with Adaptive
More informationBEST PRACTICE GUIDE TO SMALL BUSINESS PROTECTION: BACKUP YOUR SMALL BUSINESS INFORMATION
BEST PRACTICE GUIDE TO SMALL BUSINESS PROTECTION: BACKUP YOUR SMALL BUSINESS INFORMATION ENTER YOUR BUSINESS depends on electronic customer lists, confidential information and business records. Protecting
More informationOnly Athena provides complete command over these common enterprise mobility needs.
Mobile devices offer great potential for making your enterprise run faster, smarter, and more profitably. However, mobile devices can create considerable challenges for your IT organization, since they
More informationWhat is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program.
FAQ General information and Frequently Asked Questions (FAQs) What is the HP Business Helpdesk number to call for support? Call 1-877-219-5006 to get support or for questions about the program. What are
More informationRemote Control/Problem Resolution
Remote Control/Problem Resolution Have the best of all worlds secure, reliable remote control with robust information gathering and problem resolution tools Solve user problems the first time anytime,
More informationSolution Brief. EarthLink Hosted Voice Plus
EarthLink Hosted Voice Plus In these extraordinary economic times, business owners and managers struggle with many challenges: How do I remain profitable when times are tight? How do I meet the intensifying
More informationMulti-Platform Enterprise Mobility Management. Perfectly balancing end-user and corporate needs
B U I L T T 0 K E E P Y O U R B U S I N E S S M O V I N G Multi-Platform Enterprise Mobility Management Perfectly balancing end-user and corporate needs Enterprise mobility is enabling organizations to
More informationSybase Afaria. Comprehensive Management and Security for the Mobile Enterprise PRODUCT BROCHURE. www.sybase.com
Sybase Afaria Comprehensive Management and Security for the Mobile Enterprise PRODUCT BROCHURE www.sybase.com "By 2013, mobile phones will overtake PCs as the most common Web access device worldwide. The
More informationRoadSync Pushes E-mail, Calendar and Contacts Data to GIMV Investment Managers and Company Executives for Improved Client Relations
Case Study: RoadSync for Symbian UIQ Key Benefits: Push e-mail delivers real-time business communications and data for on-the-go investment managers and C-level executives Improved responsiveness results
More informationIntelligent Infrastructure Solutions. imvision. Infrastructure Management. Made Easy.
TM Intelligent Infrastructure Solutions imvision. Infrastructure Management. Made Easy. Every network must be managed. The question is HOW? The vision: Business success that starts with better-managed
More informationHow to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers
How to make your business more flexible & cost effective? Remote Management & Monitoring Solutions for IT Providers contents 01 Current situation of the IT Channel 02 Market Trends 03 What would be the
More informationMulti-OS Enterprise Mobility Management. Perfectly balancing end-user and corporate needs
B U I L T T 0 K E E P Y O U R B U S I N E S S M O V I N G Multi-OS Enterprise Mobility Management Perfectly balancing end-user and corporate needs Enterprise mobility enables organizations to transform
More informationOperations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure
Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time
More informationQuantifying ROI: Building the Business Case for IT and Software Asset Management
Quantifying ROI: Building the Business Case for IT and Software Asset Management Benefits of IT and Software Asset Management In today s increasingly competitive business environment, companies are realizing
More informationSee all, manage all is the new mantra at the corporate workplace today.
See all, manage all is the new mantra at the corporate workplace today. 1) Do you want to schedule backups, software updates using just one consistent automation platform? 2) Do you want a product that
More information5 steps to accelerated ROI for collaboration technology
5 steps to accelerated ROI for collaboration technology New collaboration technologies promise to improve worker productivity, cut costs and streamline business processes. But because of the complexity
More informationTop 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments
Top 10 Lessons Learned for Corporate 3G Mobile Broadband Deployments Corporate Headquarters ipass Inc. www.ipass.com 3800 Bridge Parkway +1 650-232-4100 Redwood Shores, CA 94065 USA +1 650-232-0227 fx
More informationYour World Is on the Move
Business White Paper Mobility Your World Is on the Move You can t afford to keep poking your fingers in the mobility dike with consumer-oriented point products from different vendors. Novell gives you
More informationProviding Proactive Support with Intelligent Smart Services
Providing Proactive Support with Intelligent Smart Services Gerber Technology Gerber Technology, a business unit of Gerber Scientific, Inc., develops and manufactures the world s leading brands of integrated
More informationWindows 7 Virtual Wi-Fi: The Easiest Way to Install a Rogue AP on Your Corporate Network
A Whitepaper by AirTight Networks, Inc. 339 N. Bernardo Avenue, Suite 200, Mountain View, CA 94043 www.airtightnetworks.com 2010 AirTight Networks, Inc. All rights reserved. Introduction Last few years
More informationProven LANDesk Solutions
LANDesk Solutions Descriptions Proven LANDesk Solutions IT departments face pressure to reduce costs, reduce risk, and increase productivity in the midst of growing IT complexity. More than 4,300 organizations
More informationMaaS360 Mobile Service
Services > Overview MaaS360 Mobile Service Go Mobile! Everything for mobile work - visibility, control, easy mobile connectivity, management tools and security - all in one economical, hosted solution.
More informationThe Power Of Managed Services. Features
b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business
More informationThe Small Business Guide to Big Business Email
The Small Business Guide to Big Business Email How hosted Microsoft Exchange Server can help your small business become more competitive. Table of Contents Compete More Effectively With Hosted Exchange...
More informationMaking the Business Case for IT Asset Management
1 The business case for IT Asset Management Making the Business Case for IT Asset Management Executive Summary IT Asset Management (ITAM) is an important business discipline that provides insight into
More informationWHITE PAPER. Extending the Reach of the Help Desk With Web-based Asset Management Will Significantly Improve Your Support Operations
Extending the Reach of the Help Desk With WHITE PAPER By Mark Krieger, Vice President of Product Development, Edison Numara Software OVERVIEW Today s IT support operations are confronted with the challenge
More informationInsert Partner logo here. Financial Mobility Balancing Security and Success
Financial Mobility Balancing Security and Success Copyright 2012 Fiberlink Communications Corporation. All rights reserved. This document contains proprietary and confidential information of Fiberlink.
More informationBusiness Case for Smart Care Software Product Portfolio
Business Case for Smart Care Software Product Portfolio Contents Company Overview... 3 Growing Challenges with Mobile Device Support... 3 Solution... 4 Privacy and Security... 6 Financial Benefits... 7
More informationDynamic Service Desk. Unified IT Management. Solution Overview
I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and
More informationSymantec Mobile Management 7.1
Scalable, secure, and integrated device management Data Sheet: Endpoint Management and Mobility Overview The rapid proliferation of mobile devices in the workplace is outpacing that of any previous technology,
More informationMeasuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI
BEST PRACTICES WHITE PAPER Measuring Success Service Desk Evaluation Guide for the Midsized Business: How to Choose the Right Service Desk Solution and Improve Your ROI Table of Contents INTRODUCTION...1
More informationDebunking the Top 11 Cloud Desktop Myths
Debunking the Top 11 Cloud Desktop Myths IP THE CLOUD SERVICES COMPANY TM Mythbusting DaaS Page 1 Summary Desktop as a Service (DaaS) is the delivery of a virtual desktop(vdi) offered as a hosted service
More informationUnwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic.
At a Glance INDUSTRY Professional services LOCATION Phoenix, Arizona USE CASE Monitor performance of mobile apps designed for enterprise clients WHY NEW RELIC No firewall exceptions or additional servers
More informationTrue Stories of Customer Service ROI: The real-world benefits of Zendesk
True Stories of Customer Service ROI: The real-world benefits of Zendesk Introduction Any manager whose business thrives when customers are happy immediately understands the value of excellent customer
More informationBtech IT SECURITY SERVICES. Financial Mobility Balancing Security and Success
Financial Mobility Balancing Security and Success Fiberlink, MaaS360, associated logos, and the names of the products and services of Fiberlink are marks, brands, logos, and symbols may be trademarks or
More informationWhite Paper: Managing Security on Mobile Phones
White Paper: Managing Security on Mobile Phones April 2006 Managing Security on Mobile Phones April 2006 Table of Contents Abstract...2 Executive Summary...2 The Importance Of Managing Security On Mobile
More informationMobilize Your Corporate Content and Apps Enable Simple and Secure Mobile Collaboration for Business. www.maas360.com
Mobilize Your Corporate Content and Apps Enable Simple and Secure Mobile Collaboration for Business www.maas360.com Copyright 2014 Fiberlink, an IBM company. All rights reserved. Information in this document
More informationOutlook Mobile from Vodafone
Outlook Mobile from Vodafone Get the most from mobile email Outlook Mobile from Vodafone Cost-effective enterprise email on your smartphones. 3 Outlook Mobile from Vodafone 4 Features and benefits 6 A
More informationIBM MobileFirst Managed Mobility
Enterprise Mobility IBM MobileFirst Managed Mobility Service Profile 1 The service 2Service components 3Transition/ deployment 4Service delivery 5Getting started A brief summary of the service and the
More informationKaspersky Security for Mobile
Kaspersky Security for Mobile See. Control. Protect. MOVING TARGETS Mobile devices play a key role in connectivity and productivity. But they also introduce new risks to the business: in the past 12 months
More informationOVERVIEW Intelligent Communication Solutions for Automotive Dealerships
OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users
More informationDevice Lifecycle Management
Device Lifecycle Management 1 (8) Table of Contents 1. Executive summary... 3 2. Today's challenges in adapting to lifecycle management... 3 3. How is Miradore different?... 5 4. Conclusion... 8 2 (8)
More informationWi-Fi calling for business: ROGERS WHITE PAPER. An Executive Overview
1 ROGERS WHITE PAPER Wi-fi calling for business An Executive Overview page 2 2 TABLE OF CONTENTS Introduction 3 What Is Wi-Fi Calling? 4 How Does It Work? 5 What Are the Business Benefits? 7 What Are the
More informationOptimizing Operations with Connected Devices
Optimizing Operations with Connected Devices White Paper Abstract Machine-to-Machine (M2M) technology allows organizations to gather data from the edge of the enterprise and apply it in ways that impact
More informationHELP DESK C D M S F I R S T. C O M ADVANTAGES TECHNICAL HELP DESK CHARACTÉRISTICS CHARACTERISTICS. Always there to help you
TECHNICAL HELP DESK CHARACTÉRISTICS HELP DESK Always there to help you With the emergence of specialized technologies such as network remote access, Virtualization, Intranets and Extranets, wireless networks,
More informationUnified Communications Solution Helps Network Solutions Provider Collaborate Globally
Microsoft Office System Customer Solution Case Study Unified Communications Solution Helps Network Solutions Provider Collaborate Globally Overview Country or Region: United States Industry: Telecommunications
More informationPageScope Enterprise Suite 3.0
PageScope Enterprise Suite 3.0 Categories Modules Device Management Output Management User & Cost Management PageScope Net Care Device Manager PageScope Account Manager PageScope Authentication Manager
More informationSuccessful EHR Change Management
Successful EHR Change Management Roles and responsibilities White paper Table of contents Executive summary... 2 Introduction... 3 Never underestimate the power of the people... 3 People... 4 From resisting
More informationalways on meet the it department PROPHET managed services ebook Business Group Meet the Always On IT Department
managed services ebook Meet the Always On IT Department meet the always on it department PROPHET Business Group 1 MEET THE ALWAYS ON IT DEPARTMENT As IT gets more complicated it gets easier for the daily
More informationFive Secrets to Contact Center E-learning and Coaching Success
Five Secrets to Contact Center E-learning and Coaching Success A Guide to Best Practices An Ovum White Paper sponsored by Publication Date: August 2010 INTRODUCTION Training tools are valuable to contact
More informationTapping the Power. of Service Analytics
Tapping the Power WHITEPAPER of Service Analytics An Astea International White Paper 1 Introduction Field service organizations now have access to an unprecedented amount of data about the performance
More informationExperience Business Success Invest in Microsoft CRM Today
Experience Business Success Invest in Microsoft CRM Today Published: August 2005 The information contained in this document represents the current view of Microsoft Corporation on the issues discussed
More informationIntegrating Chromebooks
An white paper sponsored by PCMG Best Practices for Integrating Chromebooks into Teaching & Learning BEST PRACTICES for Integrating Chromebooks into Teaching & Learning Best Practices for Integrating Chromebooks
More informationDiscover the Advantage of Having Dyrand at the Controls
Discover the Advantage of Having Dyrand at the Controls Your Virtual IT Department shift Shift Your Focus From IT Concerns To Your Business For most small to mid-sized companies in Canada, an IT Department
More informationChoose an ERP partner that knows exactly how special, and that knows Microsoft Dynamics NAV by heart.
I F Y O U H A V E A S M A L L O R M I D S I Z E M A N U F A C T U R I N G B U S I N E S S Y O U A R E V E R Y S P E C I A L. Choose an ERP partner that knows exactly how special, and that knows Microsoft
More informationMcAfee Enterprise Mobility Management Versus Microsoft Exchange ActiveSync
McAfee Enterprise Mobility Management Versus Microsoft Secure, easy, and scalable mobile device management Table of Contents What Can Do? 3 The smartphone revolution is sweeping the enterprise 3 Can enterprises
More informationSymantec Workspace Streaming: Enabling the Dynamic Management of Software Licenses
WHITE PAPER: LICENSE MANAGEMENT........................................ Symantec Workspace Streaming: Enabling the Dynamic Management of Software Licenses Who should read this paper IT organizations that
More informationReducing Total Cost of Ownership through Outsourced Hosted Virtual Desktops
Reducing Total Cost of Ownership through Outsourced Hosted Virtual Desktops July 2009 Table of Contents Introduction... 3 What are Outsourced Hosted Virtual Desktops?... 3 How Outsourced Hosted Virtual
More information