Model 390 TETRA Radio Remote System Installation Manual D

Transcription

1 Model 390 TETRA Radio Remote System Installation Manual D

2 Software License The Zetron software described in this manual is subject to the terms and conditions of Zetron s Software License Agreement, a copy of which is contained on the product distribution media or otherwise provided or presented to buyer. Installation and/or use of the Zetron software constitutes acceptance of Zetron s Software License Agreement. Contains software BSD Unix, Copyright 1980, 1983, 1988, 1993 The Regent of the University of California. All rights reserved. Contains GoAhead Webserver, Copyright 2003 GoAhead Software, Inc. All Rights Reserved. Limited Warranty Buyer assumes responsibility for the selection of the Products to achieve buyer s or its customer s intended results obtained from the Products. If buyer has provided Zetron with any requirements, specifications or drawings, or if Zetron provides buyer with such materials, such materials are provided solely for buyer s convenience and shall not be binding on Zetron unless agreed in writing by the President of Zetron. ZETRON DOES NOT WARRANT THAT THE PRODUCTS OR ITS CUSTOMER S REQUIREMENTS OR SPECIFICATIONS OR THAT OPERATION OF THE PRODUCTS WILL BE UNINTERRUPTED OR ERROR FREE. SUBJECT TO THE LIMITATIONS SET FORTH BELOW, Zetron warrants that all Zetron Products and Zetron Accessories will be free from material defects in material and workmanship for one year from date of shipment (except where indicated otherwise in the Zetron Price Book). For buyer s convenience, Zetron may purchase and supply additional items manufactured by others. In these cases, although Zetron s warranty does not apply, buyer shall be the beneficiary of any applicable third party manufacturer s warranties, subject to the limitations therein. Zetron s warranty covers parts and Zetron factory labor. Buyer must provide written notice to Zetron within the warranty period of any defect. If the defect is not the result of improper or excessive use, or improper service, maintenance or installation, and if the Zetron Products or Zetron Accessories have not been otherwise damaged or modified after shipment, AS ZETRON'S SOLE AND EXCLUSIVE LIABILITY AND BUYER S SOLE AND EXCLUSIVE REMEDY, Zetron shall either replace or repair the defective parts, replace the Zetron Products or Zetron Accessories, or refund the purchase price, at Zetron s option, after return of such items by buyer to Zetron. Shipment shall be paid for by the buyer. No credit shall be allowed for work performed by the buyer. Zetron Products or Zetron Accessories which are not defective shall be returned at buyer s expense, and testing and handling expense shall be borne by buyer. Out-of-warranty repairs will be invoiced at the then - current Zetron hourly rate plus the cost of needed components. THE FOREGOING WARRANTY AND THE THIRD PARTY MANUFACTURER'S WARRANTIES, IF ANY, ARE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED, IMPLIED OR ARISING UNDER LAW, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. Limitation of Liability Zetron makes no representation with respect to the contents of this document and/or the contents, performance, and function of any accompanying software. Further, Zetron reserves the right to revise this document or the accompanying software and to make changes in it from time to time without obligation to notify any person or organization of such revisions or changes. ZETRON SHALL NOT UNDER ANY CIRCUMSTANCES BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR INDIRECT LOSS OR DAMAGE ARISING OUT OF OR CONNECTED WITH BUYER S PURCHASE OR USE OF PRODUCTS OR SERVICES, INCLUDING WITHOUT LIMITATION, LOSS OF USE, LOSS OR ALTERATION OF DATA, DELAYS, LOST PROFITS OR SAVINGS, EVEN IF ZETRON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE LIMITED REMEDY ABOVE IS FOUND TO FAIL OF ITS ESSENTIAL PURPOSE. IN NO EVENT SHALL ZETRON S LIABILITY (WHETHER FOR NEGLIGENCE OR OTHER TORT, IN CONTRACT OR OTHERWISE) EXCEED THE PRICE PAID TO ZETRON FOR THE PRODUCTS. IP networks by their nature are subject to a number of limitations, such as security, reliability, and performance. Anyone using non-dedicated IP networks, such as shared WANs or the Internet, to connect to any Zetron Products or systems should consider and is responsible for these limitations. Zetron, Inc. All rights reserved. This publication is protected by copyright; information in this document is subject to change without notice. Zetron and the Zetron logo are registered trademarks of Zetron, Inc. Other company names and product names may be the trademarks or registered trademarks of their respective owners. This publication may not be reproduced, translated, or altered, in whole or in part, without prior written consent from Zetron, Inc.

3 Regulatory Compliance FCC Class A User Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. EMC Compliance Standards This product meets the requirements of the standards listed below. FCC Part 15 Radiated & Conducted Emissions (USA)ICES-003 Radiated & Conducted Emissions (Canada) EN Radiated & Conducted Emissions (Europe & Australia) EN Immunity (Europe) Safety Compliance Standards AS/NZS (Australia) Regulatory Compliance Markings Product Certification Markings: FCC Part 15 (USA) CE (Europe) C-tick (Australia) Information on Disposal of Old Electrical and Electronic Equipment and Batteries (applicable for EU countries that have adopted separate waste collection systems) Products and batteries with the symbol (crossed-out wheeled bin) cannot be disposed as household waste. Old electrical and electronic equipment and batteries should be recycled at a facility capable of handling these items and their waste byproducts. Contact your local authority for details in locating a recycle facility nearest to you. Proper recycling and waste disposal will help conserve resources whilst preventing detrimental effects on our health and the environment. Notice: The sign Pb below the symbol for batteries indicates that this battery contains lead. 3

4 Safety Summary STOP Warning! For your safety and the protection of the equipment, observe these precautions when installing or servicing Zetron equipment. Follow all warnings and instructions marked on the equipment or included in documentation. Only technically qualified service personnel are permitted to install or service the equipment. Be aware of and avoid contact with areas subject to high voltage or amperage. Because some components can store dangerous charges even after power is disconnected, always discharge components before touching. Never insert objects of any kind through openings in the equipment. Conductive foreign objects could produce a short circuit that could cause fire, electrical shock, or equipment damage. Remove rings, watches, and other metallic objects from your body before opening equipment. These could be electrical shock or burn hazards. Ensure that a proper electrostatic discharge device is used, to prevent damage to electronic components. Do not attempt internal service of equipment unless another person, capable of rendering aid and resuscitation, is present. Do not work near rotating fans unless absolutely necessary. Exercise caution to prevent fans from taking in foreign objects, including hair, clothing, and loose objects. Use care when moving equipment, especially rack-mounted modules, which could become unstable. Certain items may be heavy. Use proper care when lifting. Change List for Rev C, 1 Feb 2012 Revised the manual layout to match the current Zetron manual template Changed the manual title to include the designation TETRA Included required reference to third-party software components in the Software License portion of the front matter Included the MTM800 Radio as a supported radio Change List Rev D, 26 July 2013 Added a Caution statement on page 27 to not plug the fist-microphones into the MTM8900E radio control heads as this is known to cause audio distortion issues D

5 Contents Contents Introduction... 7 System Features... 8 Standard Remote... 8 Model 390 Options... 9 Typical Configuration... 9 Using the Documentation Who Should Read This Manual? Using This Manual Other Documents Specifications General System Specifications Model 390 Remote to Radio Interface Connection Audio Interface General Remote Specifications General Radio Interface Specifications Options Operation Radio Functions Additional Model 390 Remote Functions LCD Icons LEDs Audio Accessories Installation Overview Required Equipment Installation Phases Phase 1 Configuring System Components Radio Requirements Radio Configuration Interface Configuration Remote Configuration Phase 2 Connecting System Components In-building Wiring

6 Model 390 TETRA Radio Remote System Radio Connections Interface Connections Remote Connections Wall Mounting a Remote Phase 3 Initializing the System Power-up Level Setting Programming Off-Line Programming Requirements Setup Getting Started Menu Options System Parameters On-Line Programming Requirements Setup Navigating the Menus Main Menu Setup Menu View Version Details Troubleshooting and Repair Service Hints Software Upgrades Procedure Installing New EPROMs Index D

7 System Features Introduction The Model 390 Radio Remote system controls a remotely located Motorola Mobile MTM700 or MTM800 radio on a TETRA trunked system. The Zetron system includes the Model 390 Radio Remote and a Model 390 Radio Interface (shown in Figure 1). Figure 1: Model 390 Radio Remote and Radio Interface 7

8 Introduction System Features Extended local remote control of Motorola MTM700 or MTM800 TETRA radios Radio controls, indicators, and modes duplicated on the Model 390 Remotes with a comfortable, easy-to-use keypad layout All radio progress tones passed to the Model 390 Remotes Up to 15 Model 390 Remotes allowed to control a single radio Muting of parallel Model 390 Remotes by using secure mode Intercom function between Model 390 Remotes without keying the radio Electret microphone and Transmit key for speaker-phone style operation Handset with PTT switch and hook switch speaker mute Connections provided for an optional desk microphone, an external amplified speaker, and an external recording device AGC (automatic gain control) on both transmit and receive audio Volume knob control of both front panel speaker and handset earpiece Supervisor takeover output Alarm outputs at each remote for incoming emergency and private calls Modular connectors and pre-set levels for easy installation Automatic restart of the radio if it shuts down Desk or wall mounting Standard Remote The Model 390 Remote is the desktop part of the system and consists of a radio handset, an LCD to indicate radio status, and a set of typical remote function keys, which include: Scroll keys Select and Cancel keys Range and Group and Private Call keys Emergency key Status and Message Mail keys Direct Mode key Each remote function activates the same menu option available via front panel controls on the radio. Additional controls include a transmit key for front panel microphone PTT, volume knob for speaker and earpiece, automatic power up of the radio, remote radio reset, and DTMF from keypad. The remotes incorporate additional features including: Intercom mode D

9 Typical Configuration Receive audio mute Secure mode for privacy Privileged supervisor functions In addition, the remotes have many LEDs and LCD icons that provide functional information to the user. Model 390 Options The headset interface box (Part No ) provides an interface to replace the handset with a headset for hands-free communication. The programming kit (Part No ) allows interface features to be changed from a personal computer. The kit consists of an interface cable, adapter, and programming software. There are connections for a desk microphone (Part No or ), external speakers, recorder, headset (Part No or ) and footswitch PTT (Part No ). Three different wall transformers are available to power the remotes: 220 V, 50 Hz (Part No ), and 115 V, 60 Hz (Part No ) and switching power supply ( ). Typical Configuration Figure 2 shows a typical Model 390 Radio Remote system installation. Up to 15 Model 390 Remotes can be connected in parallel to control a single radio. Each remote can be located up to 600 meters from the radio and are connected to the Model 390 Radio Interface with three pairs of in-building twisted wire. The Radio Interface is co-located with the radio and is connected to the radio with an 8-connector telephone cable. 9

10 Introduction Figure 2: Typical System Configuration Installation is simple because the audio levels come pre-set from the factory, and the default configuration settings are ideal for most applications. Furthermore, maintenance and repair are minimized because of the advanced microprocessor circuitry used in the design of these products. Using the Documentation Who Should Read This Manual? This manual is for the radio remote system integrators, installation technicians, and service technicians. It is assumed that the reader is familiar with the operation of the Motorola MTM700 or MTM800 TETRA radio. To reprogram the radio interface, the reader should also be able to use MS-DOS or Windows and optionally a terminal emulation program on a PC D

11 Specifications Using This Manual To get the most out of reading this manual, first read Operation, starting on page 15, to understand the functioning of the remotes. Then read Installation, starting on page 25, in its entirety before starting to install the equipment. If your system needs special tailoring, read Programming, starting on page 37. For service and repair information, read Troubleshooting and Repair, starting on page 51. Other Documents You should have access to the Motorola MTM700 or MTM800 radio s user guide and to the Zetron Model 390 Radio Remote user guide (Part No ). For help when using the Programming Software, consult its on-line Help. Specifications General System Specifications Radio types Operation Maximum number of remotes Maximum distance from any remote to the radio Indicators Motorola MTM700/MTM800 with Expansion Head mobile radios used on TETRA systems. Mimics an MTM700 Motorcycle Control Head, with keys activating the menus and features. Even though the radio does not have a front panel, these features are available from the remote. 15 in parallel Approx. 600 m (2000 feet) LCD shows full radio status messages and menus LCD icons for private call received, radio alarm output active (horn and lights mode), RSSI/single site trunking, and in-use LEDs for TX, system (service), phone call, direct mode (DMO), status mode, group call, emergency, private call, intercom, mute, and secure mode 11

12 Introduction Controls Progress tones Language support Scroll keys, Cancel key, Select key, Phone Call key, Direct Mode (DMO) key, Message Mail key, Status Mode key, Range key, Group Call key, Emergency key, Private Call key, Intercom key, Mute key, Secure Mode key, Transmit (PTT) key, External Alarm key, hook switch, and individual Volume knob Menu and radio reset are also available. Passes all radio progress tones (see the radio s user guide for details) The remotes support the same languages on the display as the radio. This option is set through the radio. Languages include (depending on the version of the radio and RSS): English, German, French, Spanish, and Dutch Model 390 Remote to Radio Interface Connection Connection scheme Wire type Number of conductors Connectors Any (T, star, multi-drop) Telephone grade, 24 gauge (0.6 mm diameter) or larger, twisted pairs 6 (3 pairs) 6-conductor telco modular (RJ11) Audio Interface Standard audio interface Desk microphone interface External amplified speaker interface Recorder interface Headset interface Footswitch PTT control Automatic gain control Front panel microphone and speaker or handset with hook switch front panel speaker mute and PTT switch Screw terminals for connection of an external dynamic desk microphone Screw terminals for connection of an external amplified speaker (Nominal 600 Ω output) Screw terminals for connection of an external recording device - single ended audio (Nominal 600 Ω, 0 dbm output) and a control line to activate the recorder when audio is present (FET pull to ground) Allow connection of a 4- or 6-wire headset in place of the handset Screw terminals are provided to connect a footswitch for PTT control of the front panel microphone or a desk microphone, and a headset Present on both transmit and receive audio D

13 Specifications General Remote Specifications Power Mounting Operating temperature Size Screw terminals accept either of the following: 12 to 16 VDC at 600 ma, or 12 VAC 1A, 50/60 Hz from an optional wall transformer (115 VAC and 220 VAC transformers available) Desk or wall mount 0 to +60 Celsius 11.2 cm x 21.1 cm x 24.1 cm (HxWxD) General Radio Interface Specifications Power Mounting Connections to radio Connections to Model 390 remotes Programming connector Indicators Switches Operating temperature Size Weight Supplied by radio Co-located with the radio 8-conductor telco cable connects to the radio through the DB25 connector on the radio. RJ45 connector connects to the interface. This connection provides all signals and power to the interface 6-conductor RJ11 A keyed 6-conductor RJ11 for connection to Zetron programming cable and PC Power/Status, radio and remote communication indicators as well as a setup mode enabled indicator Setup mode initiate push switch 0 to +60 Celsius 3.4 cm x 17.9 cm x 22.0 cm (HxWxD) Approx. 0.9 kg Options Headsets 6-wire 6-wire, noise cancelling Part No Part No Headset interface box Part No Desktop microphones Standard SURE Part No Part No Footswitch Part No

14 Introduction Wall transformers 115 V, 60 Hz 220 V, 50 Hz 12 VDC Part No Part No Part No Programming kit Part No D

15 Specifications Operation This section describes the operation of the Model 390 Radio Remote. The functions that mimic the radio are described first, followed by a description of additional functions provided on the remote. Next, the display and LED indicators are explained. The section ends with a description of the available audio options for the remote. This section does not attempt to explain how to operate the radio. For a full description of the radio itself, its features, and operation, please refer to the radio s user guide. For information on using the remote, see the Model 390 Radio Remote user guide. Figure 3: Controls of the Desktop Remote 15

16 Operation Radio Functions This section describes the front panel controls of the Model 390 desktop unit in detail. Control LCD Volume Scroll Keys Cancel Key Description The liquid crystal display (LCD) of the Model 390 mimics the LCD of the MTM700/800 Motorcycle Control Head, and shows the current radio status. Typical information displayed includes current call information, aliases, and a data or status message. The LCD also shows a set of status icons on the top row (see LCD Icons on page 21). The volume level of the front panel speaker and the handset earpiece are adjusted at the same time by turning the Volume knob. These keys allow a user to scroll through messages in the stack, a list of preprogrammed groups, options, or radio IDs. These are the same as those programmed into the radio (for more information, see the radio s user guide). This key is used to cancel a call, erase an entry, or delete a message. This key functions in the same way as the key on the control head. Select Key To select options when the appears in the display, press this key. It can also be used to select other options, such as the desired talkgroup or range. Phone Call Key Direct Mode (DMO) Key Message Mail Key This key places the radio into phone mode, which allows connection to the phone system on equipped systems. With the handset off hook and the PTT bar pressed in, a full duplex call is possible. This key allows local radio-to-radio communications without using the repeater. This function is typically used if a site is down or unreachable for some reason. When in direct mode, the LED next to the key will be on. The same radio functions allowed in direct mode are available through the remote. To enter the direct mode, hold this key down for a period of time until the mode initiates (the length of time may vary from radio to radio depending on its programming). This key places the radio into message mail receive mode. Status Mode Key This key allows a status message to be sent to the dispatcher. Use the keypad or scroll keys to select the appropriate message, and press PTT to send. Range Key Group Call Key This key is used to select the desired range of a group call. When pressed, an arrow will appear next to the group field. The Scroll keys can be used to select the desired group. This key puts the radio into group mode. The current group will be displayed D

17 Radio Functions Control Emergency Key Private Call Key Transmit (PTT) Key External Alarm Key Menu Key Alphanumeric Keypad Hook Switch Progress Tones Description This key allows the remote to send an emergency call (see the radio s user guide for more information). The Model 390 Interface may be configured to trigger an external remote output on receipt of an emergency call. This key allows the radio to be placed into private mode. Use the alphanumeric keypad to select a recipient or use the Scroll keys to select from a list. (The Model 390 Interface may be configured to trigger an external remote output on receipt of a private call.) To key the radio, first select the recipient or group, using the appropriate keys, then press the Transmit key on the remote. There will be a delay while the radio negotiates and acquires a channel. This delay is dependent on the radio and traffic on the system. If the recipient is unavailable or the system is busy, a tone is heard and the LCD displays any message from the radio. Once the channel has been acquired, the TX LED turns on to indicate that the unit is transmitting. Now begin speaking into the Model 390 Remote. Its internal microphone is located near the front, right edge of the unit, and picks up a person s voice at an arm s distance, though audio quality improves as the distance is decreased. Release the Transmit key to hear receive audio from the front panel speaker. To use the handset to key the radio, remove it from the cradle. Press the PTT bar and wait for the TX LED to come on steady. Speak into the handset mouthpiece. Release the PTT bar to hear receive audio from the handset earpiece. To clear down a call, press the Cancel, Group, or another mode key. This key allows a user to change the status of the external alarm output on the radio. This is usually used to trigger some external event when a call comes in. This key functions in the same way as the External Alarm key on the control head. This function is different from the private and emergency call triggers that can be set on the remote. To change or verify menu features of the radio, hold down the Mute key and press and release the Private Call key. The current radio settings will be displayed. Press the combination again to select the next setup menu. Use the Select key to change a setting. These keys function as a 12-key keypad for alphanumeric entry, dialling, or selecting a talkgroup. This keypad works just like the control head keypad. The hook switch on the remote has the same function as that of the hook/clear button on the rear of the radio s mic. This allows a user to cancel or clear down a call by placing the handset on hook. All progress tones generated by the radio will be heard either from the front panel speaker or from the handset earpiece, depending upon whether or not the handset is off hook. For more information about progress tones, refer to the radio s user guide. 17

18 Operation Additional Model 390 Remote Functions Function Intercom Key Mute Key Description Intercom mode allows users at various Model 390 Remotes to talk to one another without keying the radio and tying up a channel. To enter intercom mode: 1. Press the Intercom key. The Intercom LEDs on all the Model 390 Remotes will flash. 2. To talk to someone at another Model 390 Remote, press and hold the Transmit key while speaking into the front panel microphone, or remove the handset from the cradle and press and hold the PTT bar while speaking into the handset. While any Model 390 Remote is sending audio, the Intercom LEDs on all the Model 390 Remotes turn on steady. 3. To listen for a response, release the Transmit key or the PTT bar. 4. To exit intercom mode, press the Intercom key on any Model 390 Remote. The Intercom LEDs will all turn off. As long as the Intercom LED is flashing, the system is in intercom mode, and pressing the Transmit key or the PTT bar does not key the radio, but only transmits to the other Model 390 Remotes on the system. While listening in the intercom mode, receive audio from the radio can still be heard. If no key is pressed on any Model 390 Remote for 30 seconds, intercom mode times out, and the system returns to normal operation. Intercom mode may be disabled through system programming. For information on disabling intercom mode for a single Model 390 Remote, see Remote Configuration on page 29. To mute the receive audio of any Model 390 Remote, press the Mute key. The Mute LED will turn on and a positive indication beep will be heard from the remote to indicate that the receive audio is muted. Note that mute mode does not time out and that it does not affect any other Model 390 Remotes. To unmute the audio, press the Mute key again, and the Mute LED turns off D

19 Additional Model 390 Remote Functions Function Secure Mode Key Description Secure mode allows a user at one Model 390 Remote to talk to someone over the air without anyone at parallel Model 390 Remotes hearing either side of the conversion or being able to control the radio. It effectively locks these users out, leaving one person in full control of the radio. NOTE: Even in secure mode, communications over the channel occur normally, giving no additional security beyond that which the radio provides. Supervisor To enter secure mode, press the Secure Mode key. The Secure Mode LED comes on. The Secure Mode LEDs on all the other Model 390 Remotes blink to indicate that they cannot control the radio. The Mute LEDs also illuminate on all the Model 390 Remotes except the one that initiated secure mode to indicate that their receive audio is being muted. The radio may be controlled as usual by the person who initiated secure mode, and current radio status continues to be displayed on all Model 390 Remotes. As long as the Secure Mode LED is on, users at all other Model 390 remotes will be unable to receive audio or key the radio. To exit secure mode, the initiator must press the Secure Mode key again. If no keys are pressed on the initiating Model 390 Remote within 60 seconds, however, secure mode times out, and the system returns to normal operation. Additionally, returning to normal operation when the secure mode initiator hangs up the handset can be set in system programming. Secure mode may be disabled for all remotes in system programming. See System Parameters on page 42. For information on disabling the secure mode for an individual Model 390 Remote, see Remote Configuration on page 29. Any number of Model 390 Remotes in a system may be configured as Supervisors. These remotes are immune from the effects of secure mode. In other words, when another Model 390 Remote initiates secure mode, all Supervisor remotes are still able to hear both sides of the conversation and control the radio. Furthermore, when a Supervisor remote initiates secure mode, the mode does not time out. For more information on configuring Model 390 Remotes, see Remote Configuration on page

20 Operation Function Supervisor Takeover Incoming Call Trigger Adjacent Deskset Muting Radio Reset Description There are two types of supervisor takeover: 1) A Supervisor remote may be configured so that it can kill an undesirable call without waiting for keys to be released, and 2) Any remote (Supervisor or not) may be configured so that it can physically disconnect downstream remotes from the system for a more positive form of control. Pressing the Secure Mode key initiates supervisor takeover. The first type of supervisor takeover occurs when a Supervisor remote enters secure mode. The second type of supervisor takeover requires that supervisor takeover be selected in system programming. The FET output of the remote is then used to control an external relay, which is used to disconnect the downstream remotes. The output is a pull-to-ground and remains active for as long as secure mode remains in effect. For more information on using this output, see Section 4, Installation. The FET output can alternatively function as an incoming call trigger. (see the following entry: Incoming Call Trigger) If the disconnect-type supervisor takeover function is not used, a setting in system programming allows the FET output on remotes to be used to trigger an alarm or other notification of an incoming private and/or emergency call. For more information on using this output, see Remote Configuration on page 29. When two or more Model 390 Remotes are located in the same room or within earshot of one another, audio feedback may be a problem. When one user keys the radio, the audio will be heard at the other Model 390 Remote and may cause feedback to the first. To prevent this, each Model 390 Remote may be individually configured to mute its receive audio while another Model 390 Remote is transmitting. For more information on enabling this option, see Remote Configuration on page 29. Sometimes it is desirable to reset the radio remotely, usually as a last resort. By pressing the Mute and Cancel keys on a radio-reset-enabled remote, the radio interface will attempt to cycle power on the radio. All users will receive a notification before this takes place. It should be emphasized that this feature is designed to be a last resort method of gaining control of the radio. The user should probably attempt to force the radio to re-register by changing modes first. If the user has to perform this task often, it may be a symptom of some other problem with the radio or radio settings. For more information on configuring the Model 390 Remote, see Remote Configuration on page D

21 LCD Icons LCD Icons The top row of the LCD displays icons to convey status information from the system and the radio. Icon Description Private Call This icon indicates that the radio has received a private call request. When the call is accepted or rejected, the icon goes away. Alarm This icon indicates that the radio s external alarm output is armed. (This is not the same as the remote s output that can be triggered by a private or emergency call.) Antenna This icon indicates service and single cell mode. When flashing, this icon indicates that the radio could not get coverage. Signal Strength The three bars indicate the received signal strength (RSSI). Three full blocks indicate maximum strength, whereas three empty blocks indicate a weak signal. If the antenna icon flashes as well, then the radio may not be able to get signal coverage. In-Use Indicator In the upper right corner of the LCD is the animated In-Use indicator. When this icon is displayed, another Model 390 Remote is currently using and controlling the radio. No key can be pressed (apart from the Mute or Secure Mode keys on a Supervisor remote) until the controlling remote has finished using the radio. Loss-of-communications If the continuity check function is enabled and this icon appears in the LCD display of the remote unit, it indicates that the remote has not heard from the redio interface unit for 6 minutes or more. 21

22 Operation LEDs See the following table for a summary of the LED indicators and their meanings. Indicator Color Description Stand-Alone LEDs TX Solid Red Transmitting over the air System Green (MTM700 only) Solid Yellow Blinking Yellow Blinking Green LEDs Next to Keys No Service Attempting to register on system Incoming Call Phone Call Solid Red Phone mode active Direct Mode Solid Red Radio in direct mode of operation. (Many radio features are not available during this mode) Status Mode Group Call Emergency Private Call Intercom Solid Red Blinking Red Solid Red Blinking Red Solid Red Blinking Red Solid Red Blinking Red Solid Red Blinking Red Radio ready to send status messages Invalid entry when selecting ID or message Radio in group mode Invalid entry made when selecting radio ID Radio in emergency mode Radio has received an emergency call. Radio in private mode Invalid entry made when selecting radio ID or when radio is receiving a private call. Transmitting in intercom mode Intercom mode active Mute Solid Red RX audio muted Secure Mode Solid Red Blinking Red Secure mode activated by user Secure mode activated by another user D

23 Audio Accessories Audio Accessories Accessory Description Desk Microphone An external dynamic desk microphone may be connected to a Model 390 Remote to key the radio while the handset is on hook. If connected properly, it will operate just like the front panel microphone. External Amplified Speaker Headset Footswitch Recorder An external amplified speaker may be connected to a Model 390 Remote in addition to, or in place of, its front panel speaker. The Volume knob simultaneously adjusts both the volume of the external speaker and the volume of the front panel speaker if connected. An optional headset interface box may be used to plug a headset into a Model 390 Remote in place of the handset. Alternatively, a headset with flying leads may be connected directly to screw terminals in the Model 390 Remote. In either configuration, the headset replaces the handset. There are three possible setups for switching between the headset and the front panel speaker and mic (or desk mic): 1. Permanently enable the headset, thereby permanently disabling the front panel microphone and speaker as well as any desk microphone and external amplified speaker. This involves shorting two screw terminals together. The radio is taken on and off hook by lifting the handset from and replacing it to its cradle. 2. Leave the handset in its cradle while using the front panel microphone and speaker, then lift the handset off hook while using the headset. Use an external closure to ground, such as a footswitch, to activate the headset. Press the switch to use the headset. Release the switch to use the front panel microphone and speaker. Again, the radio s hook switch is controlled by the handset s hook switch, regardless of the state of the headset. 3. Use the jack sense signal on the optional headset interface box to activate and deactivate the headset. Plug the headset into the box to use it, and unplug the headset to use the front panel microphone and speaker. Just as with the first possible setup, the radio hook switch is controlled by the handset s hook switch, regardless of the state of the headset. A footswitch may be used to control PTT for the front panel microphone or an external desk microphone. Footswitches may also be used for headset PTT and headset takeover. Headset takeover controls whether the headset or the front panel mic and speaker are active. An external recording device may be used to record all TX and RX audio from and to a Model 390 Remote. TX audio and RX audio are summed together and presented to the Recorder Audio output. The recorder will be activated whenever RX audio is present and also whenever that Model 390 Remote is transmitting (over the air or in intercom mode). 23

24 Operation D

25 Overview Installation! Caution! This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instruction manual and commonly used radio practices, it may cause interference to radio communications. Installation of the Model 390 Radio Remote system should be accomplished by personnel who have experience with remotes and radio systems. Overview Figure 4 shows a typical system installation, with the Model 390 Radio Interface colocated with the radio. As shown in the figure, a modular telephone cable connects the interface to a telephone wall jack. In-building telephone wiring connects that wall jack to a punchdown block in a central location. In-building telephone wiring also runs from this punchdown block to wall jacks near the desired locations of the Model 390 Remotes. Finally, modular telephone cables connect the Model 390 Remotes to these wall jacks, completing the circuit. The remotes can either sit on a desk or be mounted on a wall.! Caution! The radio and the radio interface should be co-located whenever possible. The interface should NOT be separately grounded. It is important that the radio interface ground is through the radio interface cable and the radio. 25

26 Installation Figure 4: Typical System Installation Required Equipment The only equipment required is some assorted hand tools. However, to install in-building telephone wiring to the punchdown block and jacks, additional tools may be needed. Installation Phases Installing the Model 390 Radio Remote system can be broken down into three phases: 1. Configuring system components 2. Installing and connecting system components 3. Initializing the system Before starting to install the system, be sure to read through this entire section to become familiar with the components, the system functions, and how different settings interact with each other. Before starting, you should know which system functions you want to enable for which remotes. For example, which remotes in the system are to be Supervisor remotes? Phase 1 Configuring System Components The first phase involves configuring the radio, the interface, and then the remote D

27 Phase 1 Configuring System Components Radio Requirements! Caution! Do not plug the fist-microphone into the MTM800E radio control heads as this is known to cause audio distortion issues. The use of a fist microphone causes the audio levels to drop dramatically requiring a M390 reset. Model 390 for MTM700/800 ( ) The radio must be equipped with the Expansion Head, which provides a DB25 connector on the front panel for connection to the Model 390. Do not attempt to use an MTM700/800 radio with the Standard Control Head with the Model 390. The keys and indicators of the Model 390 Radio Remote emulate the MTM700/800 Motorcycle Control Head. If using an MTM700/800 equipped with the Motorcycle Control Head, disconnect the Motorcycle Control Head and attach the Model 390 in its place. Radio Configuration To ensure correct operation of the radio and remotes, it is recommended that the radio be set up for use as though it had a full feature front panel attached, using the RSS (Radio Service Software) and adapter (or equivalents) from Motorola.! Caution! The radio should be programmed without the radio interface connected. Interface Configuration Configuring the interface consists of setting jumpers on the interface s PCB (printed circuit board) if necessary. Most of the jumpers can be left in their default settings (position A). The jumpers and their functions are described in Table 1. Figure 5 shows the approximate location of the jumpers. 27

28 Installation Table 1: Configuration Jumpers on the Interface PCB ( or ) Jumper Purpose Positions JP1 JP2 - JP6 JP7 JP8 JP9 - JP18 JP19 JP20 JP21 Radio Model. Preset at factory based upon the radio type. Reserved for Internal Use Data Polarity This jumper selects the data polarity. For normal use, it should be left in position A. Data Load Set this jumper depending on how many remotes are connected to the interface. Reserved for Internal Use Reserved for Internal Use Data Test: JP19 loops the data back during the unit s self-tests. Reserved for Internal Use Reserved for Internal Use Test Mode Initiate: If JP21 is in position A on power up, the unit enters a self-test mode. JP21 is also used in conjunction with the front panel Setup button to move between tests. B - MTM700/800 A - Normal B - Inverted <5 Position A 6-10 Position B >10 Position C A - Normal B - Test Mode A - Normal B - Test Mode Figure 5: Location of Jumpers on the Interface PCB D

29 Phase 1 Configuring System Components Remote Configuration Configuring the remote consists of setting jumpers on the remote s PCBs if necessary. The jumpers and their functions are described in Table 2 and Table 3. Figure 6 shows the approximate location of the jumpers on the remote s main PCB. Figure 6: Location of Jumpers on the Remotes Main PCB To access the keypad PCB, see the top-level assembly drawing in Section 6, Troubleshooting and Repair. 29

30 Installation Table 2: Configuration Jumpers on the Remote Main PCB ( ) Jumper Purpose Positions JP1 Reserved for Internal Use Do Not Cut JP2 Reserved for Internal Use Do Not Cut JP3 JP4 JP5 JP6 JP7 JP8 JP9 JP10 Supervisor: This jumper determines whether or not the remote is a Supervisor remote. Supervisor remotes are immune to the effects of secure mode when initiated by others. Furthermore, when a Supervisor remote initiates secure mode, it will not time out. Adjacent Deskset Muting: If this feature is enabled, the RX audio of this remote will be muted whenever another remote is transmitting. This is useful if two or more remotes are located in the same room. In such a case, feedback may occur when one of them transmits. To eliminate this problem, Adjacent Deskset Muting should be enabled on the remotes located together. Radio Reset: If the interface has been programmed (see Section 5, Programming ) to restrict radio resetting, use this jumper to allow this remote to reset the radio. Handset / Headset Earpiece: This jumper sets earpiece audio gain to the proper level for either the handset or a headset. Handset / Headset Mouthpiece: This jumper sets mouthpiece audio gain to the proper level for either the handset or a headset. External PTT: This jumper determines how audio will be routed when the external PTT input is activated. Audio is either taken from the external desk mic input or from the front panel microphone. Front Panel Speaker: This jumper is used to disable the front panel speaker if an external speaker is used. The front panel speaker connector plugs directly onto this jumper in either position A or B. Audio Test Points: TP1, TP2, and TP3 provide a convenient place to monitor volume levels during initial system setup. A - Not a Supervisor B - Supervisor A - Muting Disabled B - Muting Enabled A - Disabled B - Enabled A - Handset B - Headset A - Handset B - Headset A - Desk mic PTT B - Front Panel Mic PTT A - Enabled B - Disabled D

31 Phase 2 Connecting System Components Table 3: Configuration Jumpers on the Remote s Keypad PCB ( ) Jumper Purpose Positions JP1 Emergency Key: If the trace shorting this jumper is cut, the Emergency key on this remote is disabled. To re-enable the Emergency key at a later time, simply short across this jumper. Not Cut - Enabled Cut - Disabled JP2 Unused Do Not Cut JP3 JP4 JP5 Intercom: If the trace shorting this jumper is cut, the Intercom key on this remote is disabled. To re-enable the Intercom key at a later time, simply short across this jumper. Mute: If the trace shorting this jumper is cut, the Mute key this remote is disabled. To re-enable the Mute key at a later time, simply short across this jumper. Secure Mode: If the trace shorting this jumper is cut, the Secure Mode key on this remote is disabled. To re-enable the Secure Mode key at a later time, simply short across this jumper. Not Cut - Enabled Cut - Disabled Not Cut - Enabled Cut - Disabled Not Cut - Enabled Cut - Disabled JP6 Unused Do Not Cut Phase 2 Connecting System Components Once all the components of the system have been configured, they must be installed and connected properly. There are four aspects to this step: in-building wiring, radio connections, interface connections, and remote connections. Do not apply power until all the system components have been configured and connected (see Power-up on page 36). In-building Wiring The connection between the remotes and the radio interface requires three twisted pairs of wires, 24 gauge or larger. Typically this would be in-building telephone wiring terminating at modular wall jacks at the locations of the radio interface and each remote. The modular cables supplied with the radio interface and remotes require 6-conductor RJ11 jacks where pins 1 and 6 make a pair, 2 and 5 make a pair, and 3 and 4 make a pair. The remotes may be connected in any configuration (star, T, or multi-drop) as long as no remote is located more than 600 meters (electrically) from the radio interface. 31

32 Installation Radio Connections Install the radio per the Motorola installation manual. To minimize noise pickup and crosstalk, avoid placing the antenna and its cable close to the power cables of the radio or close to the modular cables from the interface to the remotes. Note If a control head is attached to the radio, remove it to ensure correct operation. Do not apply power until all the system components have been configured and connected (see Power-up on page 36). Interface Connections The radio interface should be co-located with the radio whenever possible. It is connected to the radio with the 8-pin RJ-45 radio interface cable, Part No for the MTM700/800. It is connected to the remotes with a 12-foot, modular cable (Part No ). Interface to MTM700/800 Connections To connect the interface to the MTM700/800, complete the following steps using Zetron Radio Interface Cable : Connecting to the MTM700/800: 1. Connect the DB25 connector of the interface cable to the DB25 connector on the front panel of the MTM700. Secure the connector by tightening the jack screws. 2. Connect the modular end (RJ45) of the radio interface cable to the 8-pin telco socket on the rear of the interface (marked To Radio ). Note When connecting to an MTM700/800 radio, use Zetron cable Do not use a cable with the pinout shown in Figure 4-4. Interface-to-Remote Connections Connect the 6-conductor telco modular cable to the 6-pin telco socket (RJ11) on the rear of the interface and to the wall jack D

33 Phase 2 Connecting System Components System Programming Now is an ideal time to program the radio interface if desired. Refer to Section 5, Programming, for more details.! Caution! It is important to disconnect the programming cable from the interface front panel once the correct system parameters have been programmed into the interface. Remote Connections Power Figure 7 shows the connectors on the remote s main PCB for power, the in-building telephone wiring, and audio accessories and the FET output, which is used for supervisor takeover or incoming call triggering. Power must be supplied to the Model 390 Remote through TB1 on its main PCB. If a 12 VAC wall transformer is used, connect it to pins 1 and 2 of TB1. If a 12 VDC supply is used, connect the positive side to pin 1 and the ground side to pin 3 of TB1. Do not apply power until all the system components have been configured and connected (see Powerup on page 36). Figure 7: Connectors on the Remote Main PCB Remote-to-Interface Connections Use the supplied 6-conductor modular cable to connect J6 on the remote s main PCB to the in-building wiring that runs to the radio interface. 33

34 Installation Audio Accessories Use TB3 on the remote s main PCB to connect optional audio equipment, such as a desk mic, headset, footswitch, external amplified speaker, and recorder. A pin out of TB3 is given in Table 4. Details on connecting the TB3 pins are given in Table 5. FET Output TB3 pin 12 is used for a supervisor takeover or incoming call trigger relay. Details on connecting the TB3 pin 12 are given in Table 4: Pinout of TB3 on the Remote Main PCB Pin # Function In / Out 1 External PTT Input 2 Desk mic audio Input 3 Ground 4 Headset mic Input 5 Headset PTT Input 6 Headset takeover Input 7 Headset speaker Output 8 Ground 9 External speaker Output 10 Recorder audio Output 11 Recorder enable Output 12 Supervisor takeover/incoming call trigger Output Wall Mounting a Remote Remotes may sit on a desk or be mounted on a wall. Mounting a remote to a wall: (contact Zetron for parts) Note The Model 390, as shipped, does not include a wall mount handset clip. Before starting this procedure, call Zetron Customer Care group at (425) and request the following part numbers: (clip), (screw) D

35 Phase 2 Connecting System Components Mounting a remote to a wall: 1. Remove the back cover, rotate it 180 and reattach it. 2. Carefully remove the clear plastic insert under the handset used to cover the phone number blank. 3. Insert the handset clip ( ) into the socket that the plastic insert was covering. Be sure that the tooth to support the handset is facing out and that the screw hole matches up with the one in the faceplate. 4. Use the screw ( ) provided with the clip to secure the clip. Cover the screw by replacing the plastic insert in its original position. 5. Use the holes on the back cover to mount the remote to the wall. Table 5: Connections for TB3 on the Remote Main PCB Function Desk Microphone Headset Footswitch External Amplified Speaker Connections Connect the audio signal from the desk microphone to TB3 pin 2 (Desk Mic Audio). If there are two audio lines, connect one to TB3 pin 2 and the other one to TB3 pin 3 (Ground). Connect the PTT signal to TB3 pin 1 (External PTT). This must be a closure to ground when active (keyed). If the mic s PTT output consists of two wires, connect one to TB3 pin 1 and the other to TB3 pin 3. Make sure that JP8 is in the position A to activate the desk mic when this input goes active. Connect the microphone s ground lead to TB3 pin 3. If the headset interface box is used, plug the headset into the interface box. Unplug the handset from the remote and plug the interface box into the jack where the handset was attached (J5 on the remote s main PCB). If the jack sense signal from the headset interface box is used to control headset takeover, connect it to TB3 pin 6 (Headset Takeover). If the headset has flying leads, connect the headset mic audio to TB3 pin 4 (Headset mic) and the headset speaker audio to TB3 pin 7 (Headset speaker). Connect the ground lead to TB3 pin 3 (Ground). If the headset has a PTT switch, connect it to TB3 pin 5 (Headset PTT). If a footswitch or other closure to ground is used for the headset PTT, connect one end of it to TB3 pin 5 and the other end to TB3 pin 3. If a footswitch or other closure to ground is used for headset takeover, connect one end of it to TB3 pin 6 and the other end to TB3 pin 3. If a footswitch or other closure to ground is used as a PTT control for the front panel microphone, connect one end to TB3 pin1 (External PTT) and the other end to TB3 pin 3 (Ground). Make sure that JP8 is in position B to activate the front panel speaker when this input goes active. Connect the speaker s audio input to TB3 pin 9 (External Speaker) and its ground lead to TB3 pin 8 (Ground). 35

36 Installation Recorder Function Supervisor Takeover/Incoming Call Trigger Connections Connect the recorder s audio input to TB3 pin 10 (Recorder Audio) and its ground lead to TB3 pin 8. Use the output from TB3 pin 11 (Recorder Enable) to enable the recording device. It pulls to ground whenever there is a signal present to record. Use TB3 pin12 (Supervisor Takeover) to activate an external relay to disconnect downstream remotes. When this remote initiates secure mode, this output is pulled to ground. This output can also be set to be triggered on the receipt of an incoming private and/or emergency call. This is useful to trigger an external alarm or notification. When used in this manner, the output can no longer be used for Supervisor Takeover. Phase 3 Initializing the System The last step is to properly initialize the system. This includes powering up the system and checking the levels. Power-up To power up the remotes, either plug the wall transformer into a power outlet or connect the 12 VDC supply, as appropriate. To turn the radio interface on, simply plug it into the radio and provide power to the radio. The interface will turn the radio on and reboot it. The system should now be functioning. Level Setting Interface levels are factory set and should not require adjustment. However, should the need arise to adjust the audio levels to match local conditions, it is possible to cause the remote to generate a 1 KHz test tone. To generate a 1-kHz (approx.) test tone for testing the audio path, simultaneously press the TX ( TX ) and Intercom ( ) keys on the remote. Press any key to cancel the tone. It is also possible, if desired, to key up the radio and transmit the tone. Note While the audio test tone is being generated, it will be heard at all of the parallel remotes in the system D

37 Phase 3 Initializing the System Programming The Model 390 Radio Remote system is preconfigured at the factory for the most common settings. However, some users may benefit from tailoring the system programming in the radio interface to fit their specific application. The programmable settings include several radio remote system parameters, as well as the functions of specific Model 390 Remote keys. Programming the interface can be done at any time, but it is best performed at initial system setup. Note When the interface is in program mode, the remotes cannot control the radio. There are two methods of programming: Off-line programming, which involves setting options using a Zetron software program running on a PC and then downloading the information into the radio interface. This method reduces system down time while programming and is much like programming the radio with the RSS (Radio Service Software). On-line programming which involves setting options using a terminal emulation program such as Zterm or Hyper-terminal. Special programming software is not needed. The following subsections describe the two methods of programming the interface. 37

38 Programming Off-Line Programming Requirements The optional Model 390 programming kit (Part No ), which includes a programming adapter, programming cable, and the Programming Software. An IBM PC, XT, AT or compatible computer with DOS version 3.0 or later, 250KB of free memory, a 3½-inch disk drive, a hard drive with 100KB of free space and a 25-pin RS-232 serial port (or a 9-pin RS-232 serial port with 25-pin adapter). Setup For off-line programming, the Programming Software must be installed on the PC, the radio interface must be connected to the radio and placed in programming mode, and the programming adapter and cable must be connected between the PC s serial port and the radio interface. The following steps detail this procedure. Setting up programming software: 1. Install the Programming Software - First, the Programming Software must be installed onto the PC s hard drive. Insert the Programming Software diskette into the PC s disk drive and, at the DOS command prompt or in the Run dialog box in Windows, type a:\setup if the disk is in drive a:, or type b:\setup if the disk is in drive b:. The Programming Software prompts you for the drive and directory to install the software to. Press the Enter key to accept the default, or type in a new drive and directory. The program is then installed into the specified directory. 2. Configure the Programming Software - Change to the directory into which the software was installed. If you are using Windows, double click or open the M390.exe file. If you are in DOS, run the software by typing M390 at the DOS command prompt. a. Select the serial port the PC will use to program the radio interface (COM1 or COM2) by selecting Setup COM port. b. Select the printer port the PC will use to print the configuration file (LPT1, LPT2, or a file on disk) by selecting Setup Printer. The Programming Software is now configured for use on your system D

39 Off-Line Programming 3. Connect the Programming Adapter - Plug the 25-pin D connector on the programming adapter into the serial port on the PC. If necessary use a 9-to-25- pin adapter. Plug one end of the programming cable into the programming adapter and the other end into programming port on the front panel of the interface. Only one end of the programming cable will fit into the port, since its locking tab is offset to one side. 4. Prepare the Radio Interface - To program the radio interface, it must be plugged into the radio. Refer to Interface Connections on page 32, for detailed instructions on installing the radio interface. When the radio has powered up, press and release the Setup button on the interface front panel once. The yellow Setup LED should turn on. Getting Started The general steps in off-line programming a radio interface are: 1. Open an existing configuration file or read the configuration settings from another radio interface. 2. Edit the settings as desired for this radio interface. 3. Write the configuration settings to the radio interface. You may save a configuration file to disk for later use and/or print it out for reference. Old configuration files may also be deleted from disk from within the Programming Software. To reduce system down time, edit the configuration file off-line and put the interface into programming mode only when you are ready to write the configuration file to the interface. When the program starts, it displays a window with a main menu across the top. Each of the entries in the main menu has a submenu under it (see Figure 8). Use the arrow keys to navigate these menus. Press the Enter key to select the highlighted option from the active menu. A menu may also be activated or an option selected by using hot keys. To activate a menu, press and hold the Alt key while pressing the bold letter in the menu s name. For example, press Alt + F to open the File menu. To select an option within a menu, just press the bold letter in the name. For example, while the File menu is active, press S to highlight the Save option, then press the Enter key to select it. 39

40 Programming Figure 8: Off-line Programming Software Main Menu Once an option has been selected, on-screen instructions will guide you. In addition, context-sensitive help is available at any time by pressing F1. Menu Options This subsection describes the options in the various menus. The hot keys for each menu and selection are represented by the letters in bold. File Menu Menu Option Open Save Save as... Delete Description Opens an existing configuration file. A default configuration file is provided with the Programming Software to get you started. Saves the current configuration file under its current name. If you open the default configuration file and edit it, be sure to use Save as... to save it under a different name. Using Save will write over the default file. Saves the current configuration file under a different name. This is useful when you want to base a new configuration on an old one, but still keep the old configuration file. Deletes a file from the hard disk. The file to be deleted may be selected from a list of available files D

41 Off-Line Programming Print Exit Menu Option Description Prints the current configuration to the device selected in setup. This may be either a printer port (LPT1 or LPT2) or a file on the hard disk. If a file is chosen as the output, the configuration information will be printed to a text file called printme.txt. This may be viewed, edited or printed the same as any text file on your system. Exits the Programming Software and returns you to DOS or Windows. Edit Menu Config Menu Option Description View and edit the Model 390 Radio Remote system parameters. See System Parameters on page 42. Device Menu Read Write Menu Option Description Reads the configuration from a radio interface through the COM port selected in setup (COM1 or COM2). Write the current configuration to a radio interface through the COM port selected in setup (COM1 or COM2). Setup Menu Menu Option COM port Printer Description Selects which COM port to use to communicate with the radio interface (COM1 or COM2). Selects whether to print to a printer port (LPT1 or LPT2) or to a file called printme.txt. Help Menu Menu Option Help Version About Description Gives an overview of programming a radio interface and describes how to obtain more help. Displays the version of the Programming Software. Describes the purpose of the Programming Software. 41

42 Programming System Parameters Figure 9 shows the system parameters selection box. Figure 9: Off-line Programming System Parameters The following list describes the programmable system parameters. The settings in italics are the defaults. Parameter Intercom Secure Mode On Hook Secure Exit Identity Description Enables or Disables the intercom mode for the entire system. Refer to Remote Configuration on page 29, for information on disabling the Intercom key for a single Model 390 Remote. Enables or Disables the secure mode for the entire system. Refer to Remote Configuration on page 29, for information on disabling the Secure Mode key for a single Model 390 Remote. Enables or Disables the on-hook secure-mode-exit feature for the system. If this feature is enabled, secure mode will be exited when either the person who initiated it or a Supervisor remote hangs up the handset. The identity function can be changed to prevent conflicts between devices attached to the radio. Select FRONT CONTROL when connecting to an MTM700/800 radio D

43 Off-Line Programming Parameter TX Time-out Radio Volume Selective Audio Cleardown Intercom Override Continuity Check Reset Enable Description Sets the transmit time-out time. The number entered is the number of seconds that a Model 390 Remote can continually key the radio before the radio interface will cancel transmit. This may be set from 1 to 127 seconds in increments of 1 second. The feature may also be disabled entirely by entering zero (for safety and reliability reasons, this is not recommended). The default is 127 seconds. It is possible to change the default volume level of the radio s external speaker. In most scenarios this is not needed, and the setting should be left at 255. Range: When Disabled, this allows the remotes to hear all audio coming from the radio. This should usually be Enabled to prevent unwanted audio from reaching the remotes. When Disabled, this option prevents the hook switch on the remotes from clearing down a call. This should usually be Disabled so the users in multiremote systems do not inadvertently clear down a call by placing the handset back in the cradle. When enabled, users can clear down a call by placing the handset back in the cradle. When Enabled, all remotes will hear an intercom message even if muted. This should usually be Disabled. This option allows the remotes to indicate if the data link between remotes and the interface is functioning correctly. When Enabled, an icon is seen on the remote display if the interface fails to communicate for 6 minutes. This option allows certain remotes to have access to the radio reset feature. When Disabled, all remotes are able to reset the radio. Each remote has a FET output which may be triggered by several events. Parameter Supervisor o/p Private call o/p Emergency call o/p Description When Enabled, the FET output is triggered when a remote enters secure mode. This is typically used as a supervisor hard-wire disconnect When Enabled, the FET output on the remotes is triggered on receipt of a private call. This is typically used as an alarm notification in case an operator is away from the remote (supervisor o/p must be disabled to access this option). Disabled is the default. When Enabled, the FET output on the remotes is triggered on receipt of an emergency call. This is typically used as an alarm notification in case an operator is away from the remote (supervisor o/p must be disabled to access this option). Disabled is the default. Note When you have finished programming the radio interface, be sure to cycle power on the radio and to disconnect the programming cable. When you cycle power to the radio, the interface is taken out of programming mode and the new settings take effect. 43

44 Programming On-Line Programming The on-line programming method allows options to be quickly changed in the radio interface. This method is not designed to be as versatile as the Programming Software, and it does not allow configurations to be saved to disk or uploaded. However, with online programming you can use programming adapters from some other Zetron products (contact Zetron for compatibility information). Requirements A terminal emulation program, such as Zterm or HyperTerminal, running on a PC with a free serial port An RS TTL cable A programming adapter with the correct pinout. The programming port on the front of the interface has its pin positions numbered as shown in Figure 10. The pin functions are listed in Table 6. Figure 10: Radio Interface Programming Jack Table 6: Radio Interface Programming Jack Pinout Pin # Function 1 No Connection 2 Data In, 0 = 5 VDC, 1 = 0 VDC VDC, unfused, 50 ma maximum 4 Ground 5 Data Out, 0 = 5 VDC, 1 = 0 VDC 6 No Connection The Model 390 programming kit (Part No ) includes a programming adapter and programming cable suitable for on-line programming.! Caution! Care should be taken if connecting a non-zetron cable or programming adapter to the front of this unit. Incorrect connection can permanently damage both the interface and the radio D

45 On-Line Programming Setup Setting up for on-line programming: 1. Configure the Terminal Software The terminal emulation program should be set to 9600 bps, No parity, 8-bits, 1 stop-bit, and to ANSI emulation. 2. Connect the Programming Adapter or RS TTL cable. Plug the 25-pin D connector on the programming adapter into the serial port on the PC. If necessary, use a 9-to-25 pin adapter. Plug one end of the cable into the programming adapter. Only one end will fit. Plug the other end into programming port on the front panel of the radio interface. 3. Prepare the Radio Interface To program the radio interface, it must be plugged into the radio. Refer to Interface Connections on page 32, for detailed instructions on installing the radio interface. When the radio has powered up, press and release the Setup button on the interface front panel once. The yellow Setup LED should turn on about a second later. 4. Enter Programming Mode Press the Enter key several times on the PC until the main menu is displayed (the Remote LED will turn on fully at this point to let you know that the interface is in on-line programming mode). 5. Exiting Programming Mode After changes have been made and the interface has been updated, select item 3 Exit from the main menu to exit on-line programming. The Remote LED turns off. When you have finished programming the radio interface, be sure to cycle power on the radio and to disconnect the programming cable. Navigating the Menus The basic menu structure is shown in Figure 11. Pressing the number next to the option activates the menu. Pressing the Escape key will return to the previous or top-level menu. After changes have been made, these changes should be written to memory to save them into the interface. 45

46 Programming Figure 11: On-line Programming Menu Structure Welcome to the m390 =================== (c) Zetron = Setup Menu 2= View version Details 3= Exit Welcome to the m390 =================== SETUP MENU 1 0= Globally disable intercom on all remotes? :no 1= Globally disable Secure mode on all remotes? :no 2= Placing the handset on hook cancels the secure mode? :no 3= The transmit time-out timer is set to :127 4= The Identity of the Interface is :Rear control head 5= Selective Audio Enabled? :yes 6= The hook switch will clear down a call? :no 7= Do remotes need to be individually enabled to reset radio? :yes 8= Will intercom override the mute function? : no 9= Continuity Check? :yes v= The external volume level is set to:maximum f= Remote FET output mode: Supervisor R= WRITE VALUES BACK TO MEMORY: 2 Welcome to the m390 =================== SYSTEM INFORMATION (c) Zetron Product is : Software is : Software version is : 1.0 Database version is : 1.0 Welcome to the m390 =================== WRITING DATABASE... DATABASE UPDATED PLEASE RESET RADIO INTERFACE 3 EXIT Main Menu The main menu gives access to Setup menu, to System Information and Version Details, and to Exit. See Figure 12. Figure 12: On-line Programming Main Menu Welcome to the m390 =================== (c) Zetron = Setup Menu 2= View version Details 3= Exit D

47 On-Line Programming Setup Menu Entering a 1 at the main menu opens the Setup menu shown in Figure 13. While working in this menu, entering an option changes the settings. When the desired configuration has been reached, the values should be stored by writing them back to memory. To exit the setup menu without changing the values, simply press the Escape key. Figure 13: On-line Programming Setup Menu with Default Settings Welcome to the m390 =================== SETUP MENU 0= Globally disable intercom on all remotes? :no 1= Globally disable Secure mode on all remotes? :no 2= Placing the handset on hook cancels the secure mode? :no 3= The transmit time-out timer is set to :127 4= The Identity of the Interface is :Rear control head 5= Selective Audio Enabled? :yes 6= The hook switch will clear down a call? :no 7= Do remotes need to be individually enabled to reset radio? :yes 8= Will intercom override the mute function? :no 9= Continuity Check? :yes v= The external volume level is set to :Maximum f= Remote FET output mode: Supervisor R= WRITE VALUES BACK TO MEMORY: The following list describes the Setup menu options and their settings. Table 7: Setup Menu Options Option # On-screen Description 0 Globally disable intercom on all remotes? 1 Globally disable secure mode on all remotes? 2 Placing the handset on hook cancels the secure mode? When set to yes, this option disables the intercom mode for the entire system. Refer to Section 4, Installation, for information on disabling the Intercom key for a single Model 390 Remote. When set to yes, this option disables the secure mode for the entire system. Refer to Section 4, Installation, for information on disabling the Secure Mode key for a single Model 390 Remote. When set to yes, this option causes the system to exit the secure mode when the person who initiated it or a Supervisor remote hangs up the handset. 47

48 Programming Option # On-screen Description 3 The transmit time-out timer is set to : 4 The identity of the interface is? This option sets the transmit time-out time. The value entered is the number of seconds that a Model 390 Remote can continually key the radio before the radio interface will cancel transmit. This may be set from 1 to 127 seconds in increments of 1 second. The feature may also be disabled entirely by entering zero (for safety and reliability reasons, this is not recommended). The default is 127 seconds. The identity function can be changed to prevent conflicts between multiple devices attached to the radio.. Select Front control head when connecting to an MTM700 radio. 5 Selective audio enabled? When set to no, this option allows the remotes to hear all audio coming from the radio. This should usually be set to yes to prevent unwanted audio from reaching the remotes. 6 The hook switch will clear down a call? 7 Do remotes need to be individually enabled to reset the radio? 8 Will intercom override the mute function? When set to yes, this option allows the hook switch on the remotes to clear down a call. When set to no, the users must clear down calls with the remote s Cancel key. When set to yes, this option allows only certain remotes to have access to the radio reset feature. When set to no, all remotes are able to reset the radio. When set to yes if a user transmits over the intercom, all users will hear the message, even if they had previously activated mute mode. 9 Continuity check? When set to yes the remotes will detect if the data connection between themselves and the interface is functioning correctly. The remotes will notify the user if the interface fails to send a valid signal within a 6-minute window. V or v The external volume level is set to: This option allows the external speaker volume for the radio to be set. In most cases an external speaker is not present at the radio, and the setting should be left at 255 (maximum). F or f Remote FET output mode? Each remote has a FET output which can be triggered by several events. The default is supervisor. In this mode, the output is triggered when the system goes into secure mode. This is typically used to gain hard-wire control of the radio, or to physically disconnect remotes (the output should be used to drive a relay). R or r Write values back to memory? The second mode allows this output to be triggered on an incoming private and/or emergency call. Again this output can be used to drive a relay to sound an external alarm in case an operator is away from the remote. This option is used to save the settings back to non-volatile memory. Pressing the Escape key exits the Setup menu. If any changes were made and the values were not saved back to non-volatile memory, then the changes will be lost and all parameters are reset to their previous values D

49 On-Line Programming View Version Details For reference, the software versions and part numbers can be displayed, as shown in Figure 14. To exit this menu, press any key. Figure 14: Version Details Screen Welcome to the m390 =================== SYSTEM INFORMATION (c) Zetron Product is : Software is : Software version is : 1.0 Database version is : 1.0 Note When you have finished programming the radio interface, be sure to cycle power on the radio and to disconnect the programming cable. 49

50 Programming D

51 Troubleshooting and Repair Troubleshooting and Repair The Model 390 Radio Remote system takes advantage of the latest in hardware and software techniques to minimize the complexity and parts count of the units. This provides for better reliability so that the units should not require service. However, in case of failure, first go through the installation procedure again. If your installation checks out, your dealer should be able to advise you on troubleshooting the system. In case of further difficulty, contact Zetron technical support. Please have the serial number of the unit and/or the Zetron order number. If the call is made from the installation site by the installer or radio technician, the problem can usually be solved over the phone. Service Hints Problem No audio is heard on the remotes or audio is too low on the remotes. Audio is heard, but the display is blank when the interface is plugged in. Possible Solution Make sure that the audio levels have been correctly set on the radio and that the audio settings are correct in the RSS (Radio Service Software). Check the version of the radio code plug. It should be upgraded to version 2.3 or later. Refer to Section 4, Installation, for more details. 1. The radio may not recognize the interface. Try cycling the power to the radio to reinitialize it. 2. The interface is probably not programmed to be the correct control head for the radio. Reprogram the interface to change the identity of the interface to be the other control head type (see Programming starting on page 37). 3. If a control head is attached to the radio, remove it for correct operation. 51

52 Troubleshooting and Repair Problem Audio is heard from the remote, but the display is blank and the Remote LED on the interface keeps blinking. Audio is heard on the remotes, but a Supervisor remote is muted when another remote enters secure mode. The In-Use icon is not visible on the display, but the remote cannot enter secure mode. Audio is heard on the remotes, but the external notification for an incoming emergency call is not working. A fuse blows. Possible Solution The polarity of the data lines is probably backwards. Swap JP7 on the interface PCB from position A to position B, or vice versa. Check jumper JP3 on the Supervisor remote s main PCB. It should be in position B. If another remote can enter secure mode, check the JP5 jumper on the keypad PCB of the faulty remote. The jumper should not be cut (see Remote Configuration on page 29). If no other remote can enter secure mode, enable secure mode in system programming. 1. Check that the notification device has power and that its connection to the remote s FET output (TB3 pin 12 on the remote s main PCB) is secure. 2. Check the FET output setting in system programming. Emergency call should be enabled. 3. Check the radio and interface connection (see Radio Connections on page 32). A blown fuse may indicate that something is not connected correctly. Check the power connections and the polarity of connectors. The following fuses are used in the units: Remote: Interface: 1 A, AGC, fast blow (Zetron Part No ) 0.5 A, AGC, fast blow (Zetron Part No ) D

53 Troubleshooting and Repair Software Upgrades From time to time, Zetron may create new versions of the Model 390 operating software. The changes in new versions range from significant revisions that add new or enhanced features to minor revisions that correct documented defects. When new software is available, EPROMs containing the new software for the unit(s) need to be installed. Procedure To upgrade to new software and retain your existing programming, complete the following steps. Upgrading to new software: 1. If you have made changes to the original interface configuration, document your existing settings using ZIPR or the Model 390 Programming Software. 2. Install the new EPROMs. See Installing New EPROMs on page If you changed your settings, ensure that they are correct using ZIPR or the Model 390 Programming Software. 4. Test the unit to verify correct operation. Installing New EPROMs New EPROMs that you receive may be for the remote, the interface, or both. Make sure to put the correct EPROM in the correct unit. The EPROMs have a label with a part number. Use the part number on the label and Table 6-1 to determine the unit and location for the new EPROM. 53

54 Troubleshooting and Repair Table 8: Location for EPROM Upgrades Part Number Location Applies To Remote U Radio Interface U25 MTM700/ Radio Interface U17 ( )! Caution! EPROMs are delicate and sensitive to static. When handling them, be sure to remain grounded by using a ground strap or, at least, by maintaining contact with a grounded item such as the radio chassis. Only remove the EPROMs from the static protective shipping material when ready for installation. The following steps outline the EPROM installation procedure. Installing replacement EPROMS: 1. TURN OFF THE POWER: Unplug the transformer from the remote, and unplug the cable between the radio and interface. 2. Remove the cover of the unit. 3. Carefully note the location and orientation notch on the end of the old EPROMs. 4. Remove the old EPROMs from the board. 5. Install the new EPROMs in the designated sockets with the orientation notches aligned with the notches in the sockets. 6. Carefully examine all pins of each EPROM. Make sure pins are aligned in the sockets, fully inserted and not bent out or under. Ensure that the correct software is installed in the correct socket. 7. Turn on power to the unit and make sure that the remote gives a normal display and that the power LED on the interface is lit. If all LEDs are on, there is a problem. Check again that the EPROMs are properly seated in the correct sockets. 8. Replace the cover of the unit. 9. Return the old EPROMs to Zetron in the protective shipping material used to ship the EPROMs to you D

55 Index Index A additional M390 remote functions, 18, 22 audio accessories, 9 levels, 51 audio accessories, 23 audio interface specifications, 12 C control head, 51 E EPROMs, 53 EPROMs, installing new, 53 F FRONT CONTROL, 51 G general radio interface specifications, 13 general remote specifications, 13 general system specifications, 11 getting started, off-line programming, 39 I identity function, 51 in-building wiring, 31 initializing system level setting, 36 installation steps, 26 installing new EPROMs, 53 interface configuration, 27 interface connections, 32 introduction, 7 J jumpers radio interface, 52 L LCD icons, 21 level setting, 36 M main menu, on-line programming, 46 menu options, off-line programming, 40 Model 390 options, 9 MTM300, 7 MTM700, 7, 54 N navigating the menus, on-line programming, 45 O off-line programming, 38 on-line programming, 44 operation, 15 options specifications, 13 other documents, 11 overview, 25 55

56 Index P phase 1 - configuring system components, 26 phase 2 - connecting system components, 31 phase 3 - initializing the system, 36 power-up, 36 procedure, 53 R radio configuration, 27 radio connections, 32 radio functions, 16 radio interface specifications, 12 radio requirements, 27 REAR CONTROL, 51 remote configuration, 29 remote connections, 33 required equipment, 26 requirements, off-line programming, 38 requirements, on-line programming, 44 S safety summary, 4 service hints, 51 setup, off-line programming, 38 setup, on-line programming, 45 software license, 2 software upgrades, 53 specifications audio interface, 12 general radio interface, 13 general remote, 13 general system, 11 options, 13 radio interface, 12 standard remote, 8 startup menu, on-line programming, 47 system features, 8 system parameters, off-line programming, 42 T troubleshooting and repair, 51 typical configuration, 9 U using the documentation, 10 using this manual, 11 V view version details, on-line programming, 49 W wall mounting a remote, 34 wall transformers, 9 who should read this manual, D