David Jones Ltd. IBM helps one of the world s oldest department stores transform into an omni-channel retailer. Overview

Size: px
Start display at page:

Download "David Jones Ltd. IBM helps one of the world s oldest department stores transform into an omni-channel retailer. Overview"

Transcription

1 IBM helps one of the world s oldest department stores transform into an omni-channel retailer Overview The need recognized that to remain competitive, it needed to transform its business model and engage customers through multiple channels, offering new services and delivering a consistent experience across channels. The solution IBM helped David Jones re-create and integrate new online shopping channels, adding services supported by a new warehouse, as well as merchandising and inventory systems, delivering a seamless customer experience. The benefit The retailer can now engage existing and new customers across multiple channels and has experienced a 1,000 percent year-on-year quarterly increase in online sales. Founded in 1838, is one of Australia s oldest singlebrand department stores and one of the oldest department stores in the world still trading under its original name. The company employs roughly 10,000 people in 38 stores across Australia and has annual revenues of approximately AUD2 billion. With weak conditions for retailers following the global financial crisis and a growing threat from online competition, David Jones realized it needed to make significant changes to survive in the rapidly evolving world of global retail. Led by chief executive officer (CEO) Paul Zahra, David Jones decided to reinvent the way it interacted with customers and the experience and choices it delivered. This goal involved a complete transformation of the business to become a true omni-channel retailer, capable of delivering the superior service and high-end products David Jones s customers have come to expect across any channel. The company also considered it vital to expand the choices available to customers and ensure they could start and complete transactions through any of the store s existing or new channels quickly and seamlessly. To achieve this vision and transform to become a leader in the digital economy, David Jones turned to IBM. Using a host of new technology designed to help retailers meet the needs of today s consumers, over 100 IBM technical and industry specialists successfully supported the transformation for David Jones in a limited timeframe. Customer experience challenges Throughout its 176-year history, David Jones has been known to Australian consumers as one of the country s most prestigious destinations for high-end cosmetics, fashion, home wares, electronics, furniture and gourmet food. However, spurred by the global financial crisis, the company was facing the dual challenge of muted consumer spending and rapid growth of local and foreign online competitors.

2 In the first quarter of 2014, online sales increased by over 1,000 percent, contributing substantially to the quarter s profits. Our sales have certainly exceeded our expectations. They are growing week on week, month on month, quarter on quarter. David Robinson, group executive of marketing, financial services and customer innovation for In 2010, David Jones decided to counter competition from overseas retailers by opening its own dedicated online store. Although the launch was a success, the store s limited functionality meant that it did not meet performance expectations. Ultimately, design constraints and low levels of product information meant the store failed to deliver the same high-street retail experience customers had come to expect from the department store. Rather than refreshing its online, mobile and social presences as distinct platforms, David Jones needed to find a way to adapt to the evolving competitive digital retail environment. In 2012, Zahra led David Jones management in a decision to transform the business into an omnichannel retailer, capable of delivering the same level of service, quality and purchase satisfaction to customers however they chose to interact. David Jones is and always has been a premium brand in Australian retail, with service and quality central to the store s prestige and appeal and key to its future success. The purpose of the transformation was twofold: it would give customers the freedom to shop at David Jones when, where and how they wanted, and it would equip the business to continuously adapt to customer purchase trends as they evolved in the future. An omni-channel retailer gives customers the same retail experience, regardless of how they choose to shop, explains Andrew Stevens, managing director, IBM Australia and New Zealand. To be successful in the future, all retailers will have to become omni-channel. This transformation wouldn t be the first time David Jones pioneered new ways to extend its in-store experience to customers. In the 1960s, many retailers viewed mail order as a frivolous novelty, but David Jones saw it as an opportunity and pioneered the industry in Australia, completely reinventing itself in the process. Its omni-channel transformation would require a similar reinvention. David Jones decided that its omni-channel strategy would comprise four new online channels: a new website, a mobile site, mobile and tablet applications, and a social commerce platform. However, the business s infrastructure at the time was not able to support the seamless shopping experience that David Jones envisioned. The transformation would also require new inventory and warehouse management systems to allow employees across the business to find and serve individual orders. David Jones needed more powerful computing and greater storage capacity to realize its new digital channels. The business also needed a solution that would allow it to integrate these channels and deliver a consistent retail experience to customers, regardless of how they chose to shop. 2

3 Creating a seamless customer experience David Jones teamed with IBM Global Business Services to support its vision of an end-to-end omni-channel platform. The first step was to find a way to make each transaction consistent across all of the retailer s divisions and purchasing channels. Omni-channel retailing is the ability for a customer journey to start in any channel and finish in any other channel explains Brock Douglas, strategy and analytics leader, IBM Australia and New Zealand. The customer should be able to work across those channels in a seamless way. So I might start on the website, but I might still pick up my product in the store. IBM Sterling Selling and Fulfillment Suite software gave David Jones a way to manage the complex supply chains demanded by its omni-channel vision. The suite centers on IBM Sterling Order Management software, which lets the department store consolidate its inventory and online order fulfillment into a single virtual software hub. Add-ons for the store and call center systems allow staff members in these divisions to view and update orders laterally as they move through the fulfillment process. IBM Sterling Warehouse Management System software then helped David Jones transform its warehouses into online fulfillment centers. This process involved rolling out 8 km of racking in the business s warehouses, which now serve two functions: warehouse employees manage inventory and stock picking as usual, but they now also perform the service flourishes, such as gift wrapping, that distinguish David Jones from other retailers. Omni-channel retailing is the ability for a customer journey to start in any channel and finish in any other channel. Brock Douglas, strategy and analytics leader, IBM Australia and New Zealand IBM WebSphere Commerce software has also helped the business integrate each piece of the omni-channel puzzle so that it works together as a coherent whole. The system is hosted using an IBM Cloud Managed Services (formerly IBM SmartCloud Enterprise) solution and operated with the aid of the IBM SmartCloud Data Virtualization offering, which has accelerated the system s development and delivery. The Sterling Suite and IBM WebSphere are integral to the whole omni-channel picture, adds Douglas. It means that staff across all facets of the business s operations can isolate and work to process the same order, regardless of which stage in the fulfillment cycle it is or whether the customer is purchasing or returning the item. 3

4 Comprehensive integration With the help of a dedicated, 100-strong team and technology from IBM, David Jones has not only created four new digital shopping platforms, but it has also integrated these platforms with its existing call center and retail channels. By bringing the physical stores, web and mobile stores and applications, call centers, and social commerce platforms together, David Jones has given customers a seamless retail experience and enabled them to shop whenever and however they want. Our goal as a retailer is to provide an exceptional customer experience by taking full advantage of data-driven insights and technology platforms across our business. Paul Zahra, chief executive officer (CEO), What the customer sees when they put through a transaction is only the tip of the iceberg, says Douglas. About 80 percent of the work we ve put into this platform is in the systems comprising the back end. The platform facilitates a single customer experience across all platforms. A shopper can start a transaction on a mobile device, modify it online or through the call center, and return it in person, if required. The fully integrated platform also assures David Jones customers that they are getting consistent pricing across any channel, meaning that in-store promotions are also available on the web and mobile stores, on the mobile app and through the call center. The new cross-business view of the inventory and fulfillment system lets customers benefit from the same range that would greet them in David Jones high-street stores and lets them review stock levels in near-real time. In addition, the platform improves existing David Jones services valued by customers; for example, wedding registry customers can now create and maintain a gift list and allow guests to purchase gifts using whichever channel they prefer. Besides the benefits of integration, the omni-channel transformation has improved David Jones s web store functionality, providing online shoppers with a search engine, a shopping cart, shoppable videos, customer reviews and a range of payment plans, among other features. Our goal as a retailer is to provide an exceptional customer experience by taking full advantage of data-driven insights and technology platforms across our business, said Zahra. David Jones selected IBM s Interactive Experience practice because we were seeking a partner that could effectively combine global industry experience, customer strategy, analytical insight and design capabilities, which would enable us to transform our customer engagement. 4

5 Ten times the range for online customers and growing Limited range had been a problem with David Jones s previous digital presence. With the new solution, the department store has increased the number of products offered in all channels from 9,000 to 90,000, and this figure continues to grow. This increase effectively lets customers anywhere across Australia access the same range that they would find in a flagship David Jones store. Reduced cost of goods sold, increased margins The efficiencies of David Jones s new system will bring substantial cost savings and greater margins on products over time. Because the business s warehouses now double as fulfillment centers, the company can ship goods directly to customers, bypassing the need for secondary handling in stores. Such efficiencies have also enabled initiatives such as Click and Collect, which the company rolled out in August It s common for retailers of David Jones s size to struggle with such functionalities. A customer will often make a purchase online, only to wait three days for the retail staff to check the shelf, report that the item is out of stock and cancel the order. That s why we encouraged David Jones to do the heavy lifting first integrating merchandising, inventory and supply chains, says Douglas. With David Jones s new system, the product is already there 98 percent of the time. If it s in stock on the website, the customer knows it s available, and the order is completed with minimal difficulty. That seems simple, but it has a very powerful effect on the customer. Now that basic functionality is in place, David Jones can really begin to leapfrog its competitors. IBM s work has allowed David Jones to complete six years work in six months. Paul Zahra, chief executive officer (CEO), Online sales take off Since the new platform went live in October 2012, David Jones has been able to drive new opportunities with customers through online channels and increase their participation in online promotional events. The launch of the platform in late 2012 also meant that it was the first year David Jones had ever been able to trade on Christmas Day, with similar results. In the first quarter of 2014, the business reported total sales revenue of AUD424.2 million, a 2.1 percent increase on the first quarter in

6 A large part of this growth was driven by strong sales across the business s new digital channels. Wednesday, November 6, 2013, marked the new web store s first anniversary. To date, the average online order is three times larger than equivalent in-store purchases. The performance of our mobile site and the performance of our ipad site has also exceeded our expectations about 30 percent of our traffic comes using those devices. Click and Collect has proved to be extremely popular with our customers, which we are very pleased about, and once again, exceeded our expectations, says Robinson. We believe we ve done all the hard yards and heavy lifting to get us from what we saw as a right to play to a right to win. Paul Zahra, chief executive officer (CEO), Analytics and future steps David Jones has deployed IBM Digital Analytics and IBM Product Recommendations software to capture information about how customers use its new omni-channel systems, meaning they can now not only capture greater amounts of data, but also understand how and when customers are using the omni-channel platform to shop for products. Although the current system has integrated social commerce and social media recommendations for customers, the next step is to incorporate social media analytics to better understand how platforms such as Facebook and Twitter inform purchasing cycles and enhance customer experiences. All of this information will be invaluable to David Jones from a planning perspective, as it will eventually allow the company to anticipate overseas retail trends. The ability to predict what s going to happen next and adapt accordingly is crucial. In 2014, David Jones plans to capitalize on its new analytic capabilities and investigate new ways the omni-channel platform can drive sales and improve service for customers. This is only the start for David Jones, and with IBM s support, it is well equipped to adapt with the changing landscape of Australian and global retail. 6

7 Solution Components Software IBM WebSphere Commerce IBM Integration Bus For more information To learn more about IBM Global Business Services, please contact your IBM marketing representative or IBM Business Partner, or visit the following website ibm.com/consulting/au IBM Sterling Order Management IBM Call Center for Commerce IBM Sterling Warehouse Management System IBM Sterling Selling and Fulfillment Suite IBM Cognos IBM Digital Analytics IBM Product Recommendations Services IBM Global Business Services Business Consulting Services IBM Global Business Services Application Innovation Services IBM Global Business Services Application Management Services IBM Interactive Experience IBM Cloud Managed Services IBM SmartCloud Data Virtualization IBM SmartCloud for Smarter Commerce 7

8 Copyright IBM Corporation 2014 IBM Corporation Route 100 Somers, NY Produced in the United States of America May 2014 IBM, the IBM logo and ibm.com are trademarks of International Business Machines Corp., registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the Web at Copyright and trademark information at This document is current as of the initial date of publication and may be changed by IBM at any time. Not all offerings are available in every country in which IBM operates. THE INFORMATION IN THIS DOCUMENT IS PROVIDED AS IS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT ANY WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM products are warranted according to the terms and conditions of the agreements under which they are provided. Please Recycle GBC03135-USEN-00

Here are the trends as of 12:00 a.m. PST this morning, at the official close of the two-day shopping period:

Here are the trends as of 12:00 a.m. PST this morning, at the official close of the two-day shopping period: 1 U.S. Retail Report 2014 IBM DIGITAL ANALYTICS BENCHMARK 2 Summary For the first time, online traffic from mobile devices outpaced traditional PCs on Thanksgiving Day. As IBM predicted within one percent

More information

Summary. U.S. Retail Cyber Monday Report 2014

Summary. U.S. Retail Cyber Monday Report 2014 U.S. Retail Report 2014 IBM DIGITAL ANALYTICS BENCHMARK 2 Summary Heading back to work, consumers clicked their way to the best deals on which remained the busiest online shopping day of the holiday season.

More information

IBM Digital Analytics Benchmark. Cyber Monday Report 2013

IBM Digital Analytics Benchmark. Cyber Monday Report 2013 Report 2013 1 2 Summary U.S. shoppers made the biggest online shopping day in history with a 20.6 percent increase in online sales. also capped the highest five day online sales period on record from Thanksgiving

More information

IBM Cognos Analysis for Microsoft Excel

IBM Cognos Analysis for Microsoft Excel IBM Cognos Analysis for Microsoft Excel Explore and analyze data in a familiar spreadsheet format Highlights Explore and analyze data drawn from IBM Cognos TM1 models and IBM Cognos Business Intelligence

More information

IBM Digital Analytics Benchmark. Black Friday Report 2013

IBM Digital Analytics Benchmark. Black Friday Report 2013 Report 2013 1 2 Summary US Holiday shoppers once again shopped online early for the best deals with Thanksgiving Day online sales increasing by 19.7 percent over 2012. This momentum set the stage for a

More information

ebook 3Ways to Leverage Mobile Communications to Meet the Needs of Digital Shoppers

ebook 3Ways to Leverage Mobile Communications to Meet the Needs of Digital Shoppers ebook 3Ways to Leverage Mobile Communications to Meet the Needs of Digital Shoppers 1 2 3 Increase sales Streamline operations Deliver a better customer experience This is the mission of every global retailer.

More information

Jabil builds momentum for business analytics

Jabil builds momentum for business analytics Jabil builds momentum for business analytics Transforming financial analysis with help from IBM and AlignAlytics Overview Business challenge As a global electronics manufacturer and supply chain specialist,

More information

Performance Bicycle. Attracting high-value traffic and boosting conversion by up to 20 percent with an online Learning Center.

Performance Bicycle. Attracting high-value traffic and boosting conversion by up to 20 percent with an online Learning Center. Performance Bicycle Attracting high-value traffic and boosting conversion by up to 20 percent with an online Learning Center Overview The need To drive e-commerce sales, Performance Bicycle (PB) wanted

More information

Bunzl Distribution. Solving problems for sales and purchasing teams by revealing new insights with analytics. Overview

Bunzl Distribution. Solving problems for sales and purchasing teams by revealing new insights with analytics. Overview Bunzl Distribution Solving problems for sales and purchasing teams by revealing new insights with analytics Overview The need Bunzl wanted to leverage its data for improved business decisions but gathering

More information

Improving customer satisfaction and operational efficiencies with a proven portal solution.

Improving customer satisfaction and operational efficiencies with a proven portal solution. Portal solutions for the retail industry Executive brief October 2005 Improving customer satisfaction and operational efficiencies with a proven portal solution. Page 2 Contents 2 Executive summary 2 Retail

More information

Meeting the expectations of the mobile customer

Meeting the expectations of the mobile customer IBM Software Industry Solutions Meeting the expectations of the mobile customer Strategies for offering a consistent customer experience across channels Meeting the expectations of the mobile customer

More information

Order Management: Three Rules for Building Smarter Order Management

Order Management: Three Rules for Building Smarter Order Management Order Fulfillment Best Practice Guide Order Management: Three Rules for Building Smarter Order Management 2 Order Management: Three Rules for Building Smarter Order Management Order Management: Three Rules

More information

Introducing IBM Digital Analytics Lifecycle

Introducing IBM Digital Analytics Lifecycle Introducing IBM Digital Analytics Lifecycle Perfecting the science of the customer journey Contents 1. Introduction 2. Why IBM Digital Analytics Lifecycle? 3. Understanding the customer lifecycle 4. Pinpointing

More information

Demandware Shopping Index

Demandware Shopping Index Demandware Shopping Index 2015 Q2 Analyzing the activity of over 200 million shoppers, this report measures Digital Commerce growth, and the trends and sources that are driving that growth. As shoppers

More information

Online Commerce. Conducting business on our clients terms

Online Commerce. Conducting business on our clients terms Online Commerce Conducting business on our clients terms 1 Online Commerce Conducting business on our clients terms About twenty years ago, IBM embarked upon a transformation process that would ultimately

More information

5 tips to engage your customers with event-based marketing

5 tips to engage your customers with event-based marketing IBM Software Thought Leadership White Paper IBM ExperienceOne 5 tips to engage your customers with event-based marketing Take advantage of moments that matter with in-depth insight into customer behavior

More information

Understanding your customer s lifecycle journey

Understanding your customer s lifecycle journey IBM Software Thought Leadership White Paper Customer Analytics Understanding your customer s lifecycle journey Shorten digital purchase cycles by solving conversion struggles 2 Understanding your customer

More information

Stella-Jones takes pole position with IBM Business Analytics

Stella-Jones takes pole position with IBM Business Analytics Stella-Jones takes pole position with IBM Faster, more accurate reports, budgets and forecasts support a rapidly growing business Overview The need Following several key strategic acquisitions, Stella-Jones

More information

BNP Paribas. Providing customers with personalized offers through any channel. Smart is

BNP Paribas. Providing customers with personalized offers through any channel. Smart is BNP Paribas Providing customers with personalized offers through any channel Smart is Knowing your customer and being able to customize product offers based on each customer s needs For BNP Paribas, a

More information

Technopolis implements a winning omni-channel retail strategy with SAP and IBM

Technopolis implements a winning omni-channel retail strategy with SAP and IBM Technopolis implements a winning omni-channel retail strategy with SAP and IBM Established in 1993, Technopolis operates one of the leading consumer technology and domestic electricals retail chains in

More information

IBM WebSphere Commerce

IBM WebSphere Commerce IBM WebSphere Commerce Deliver a seamless and consistent buying experience across digital and physical channels Highlights Drive revenue through increased conversions across channels Deliver an engaging

More information

IBM InfoSphere: Solutions for retail

IBM InfoSphere: Solutions for retail IBM Software Solution Brief IBM InfoSphere: Solutions for retail Build a single view of customer information and a trusted source for product information with data integration and master data management

More information

Achieving customer loyalty with customer analytics

Achieving customer loyalty with customer analytics IBM Software Business Analytics Customer Analytics Achieving customer loyalty with customer analytics 2 Achieving customer loyalty with customer analytics Contents 2 Overview 3 Using satisfaction to drive

More information

Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service.

Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service. Next-generation e-commerce for retail: How to optimize cross-channel marketing, sales and service. > ATTRACT AND RETAIN HIGHLY PROFITABLE CUSTOMERS > PROVIDE SEAMLESS CROSS-CHANNEL SHOPPING > EXTEND CAPABILITIES

More information

IBM Cognos Enterprise: Powerful and scalable business intelligence and performance management

IBM Cognos Enterprise: Powerful and scalable business intelligence and performance management : Powerful and scalable business intelligence and performance management Highlights Arm every user with the analytics they need to act Support the way that users want to work with their analytics Meet

More information

Smarter wireless networks

Smarter wireless networks IBM Software Telecommunications Thought Leadership White Paper Smarter wireless networks Add intelligence to the mobile network edge 2 Smarter wireless networks Contents 2 Introduction 3 Intelligent base

More information

Beyond listening Driving better decisions with business intelligence from social sources

Beyond listening Driving better decisions with business intelligence from social sources Beyond listening Driving better decisions with business intelligence from social sources From insight to action with IBM Social Media Analytics State of the Union Opinions prevail on the Internet Social

More information

Social Business Analytics

Social Business Analytics IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

IBM SmartCloud Monitoring

IBM SmartCloud Monitoring IBM SmartCloud Monitoring Gain greater visibility and optimize virtual and cloud infrastructure Highlights Enhance visibility into cloud infrastructure performance Seamlessly drill down from holistic cloud

More information

wehkamp.nl retargeting drives relevance, reach and ROI

wehkamp.nl retargeting drives relevance, reach and ROI wehkamp.nl retargeting drives relevance, reach and ROI Overview Business challenges Reduce website abandonment Increase relevance of the customer experience Solution Retarget abandoners with relevant,

More information

Setting smar ter sales per formance management goals

Setting smar ter sales per formance management goals IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos Software The IBM Cognos family Analytics in the hands of everyone who needs it 2 The IBM Cognos Family Overview Business intelligence (BI) and business analytics

More information

IBM Software Cloud service delivery and management

IBM Software Cloud service delivery and management IBM Software Cloud service delivery and management Rethink IT. Reinvent business. 2 Cloud service delivery and management Virtually unparalleled change and complexity On this increasingly instrumented,

More information

IBM Content Analytics adds value to Cognos BI

IBM Content Analytics adds value to Cognos BI IBM Software IBM Industry Solutions IBM Content Analytics adds value to Cognos BI 2 IBM Content Analytics adds value to Cognos BI Analyzing unstructured information It is generally accepted that about

More information

IBM Sterling Order Management

IBM Sterling Order Management IBM Sterling Order Management Manage orders and grow revenue across your extended enterprise Overview In this Solution Overview, you will learn: How to obtain cross-channel excellence by efficiently orchestrating

More information

IBM SmartCloud for Service Providers

IBM SmartCloud for Service Providers IBM SmartCloud for Service Providers Launch new cloud services simply and quickly to increase revenue Highlights Offers a pre-integrated, pre-configured, building-block approach to cloud services delivery

More information

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management Order management in the cloud IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management is a solution that delivers strategy,

More information

Worldpay All rights reserved. The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth

Worldpay All rights reserved. The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth The Store of the Future and the Role of Omni-Channel Payments in Driving Business Growth Consumers think of shopping as one experience, whether online, in-store or on a mobile device, and so must businesses.

More information

IBM Social Media Analytics

IBM Social Media Analytics IBM Analyze social media data to improve business outcomes Highlights Grow your business by understanding consumer sentiment and optimizing marketing campaigns. Make better decisions and strategies across

More information

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics Independently explore, visualize, model and share insights without IT assistance Highlights Explore, analyze, visualize and share your insights independently, without relying on IT for assistance. Work

More information

Easily deploy and move enterprise applications in the cloud

Easily deploy and move enterprise applications in the cloud Easily deploy and move enterprise applications in the cloud IBM PureApplication solutions offer a simple way to implement a dynamic hybrid cloud environment 2 Easily deploy and move enterprise applications

More information

Fiserv. Saving USD8 million in five years and helping banks improve business outcomes using IBM technology. Overview. IBM Software Smarter Computing

Fiserv. Saving USD8 million in five years and helping banks improve business outcomes using IBM technology. Overview. IBM Software Smarter Computing Fiserv Saving USD8 million in five years and helping banks improve business outcomes using IBM technology Overview The need Small and midsize banks and credit unions seek to attract, retain and grow profitable

More information

Capitalizing on the power of big data for retail

Capitalizing on the power of big data for retail IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

Three proven methods to achieve a higher ROI from data mining

Three proven methods to achieve a higher ROI from data mining IBM SPSS Modeler Three proven methods to achieve a higher ROI from data mining Take your business results to the next level Highlights: Incorporate additional types of data in your predictive models By

More information

The Omnichannel Style Guide. Setting Bold New Trends in Retail Engagement

The Omnichannel Style Guide. Setting Bold New Trends in Retail Engagement The Omnichannel Style Guide Setting Bold New Trends in Retail Engagement Comprehensive In-Store Solutions For Creating Your Own Omnichannel Style Most retailers have put a lot of thought into their shoppers

More information

Delivering new insights and value to consumer products companies through big data

Delivering new insights and value to consumer products companies through big data IBM Software White Paper Consumer Products Delivering new insights and value to consumer products companies through big data 2 Delivering new insights and value to consumer products companies through big

More information

IBM Sales and Distribution IBM and Manhattan Associates

IBM Sales and Distribution IBM and Manhattan Associates IBM Sales and Distribution IBM and Manhattan Associates Innovating across the supply chain and beyond 2 IBM and Manhattan Associates Market-leading companies realize that their supply chains are strategic

More information

Predictive Analytics for Donor Management

Predictive Analytics for Donor Management IBM Software Business Analytics IBM SPSS Predictive Analytics Predictive Analytics for Donor Management Predictive Analytics for Donor Management Contents 2 Overview 3 The challenges of donor management

More information

Oracle Retail Customer Engagement Cloud Services

Oracle Retail Customer Engagement Cloud Services OR A C L E D A T A S H E E T Oracle Retail Customer Engagement Cloud Services Oracle Retail Customer Engagement Cloud Services is a suite of integrated cloud services designed to drive incremental revenue

More information

IBM Social Media Analytics

IBM Social Media Analytics IBM Social Media Analytics Analyze social media data to better understand your customers and markets Highlights Understand consumer sentiment and optimize marketing campaigns. Improve the customer experience

More information

Mastering Retail Systems of Engagement. Engage your customer like never before

Mastering Retail Systems of Engagement. Engage your customer like never before Mastering Retail Systems of Engagement Engage your customer like never before The Retail Transformation The Equipped Customer Consumers demand to access information anytime, anywhere is posing challenges

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos software The IBM Cognos family Analytics in the hands of everyone who needs it The IBM Cognos family Overview Business intelligence (BI) and business analytics have

More information

Smarter digital banking with big data

Smarter digital banking with big data IBM Software White Paper Financial Services Smarter digital banking with big data Transform customer relationships and improve profitability 2 Smarter digital banking with big data Contents 2 Introduction

More information

Rev Up Your Online Experience to Fuel Shopper Satisfaction

Rev Up Your Online Experience to Fuel Shopper Satisfaction 2015 What s Driving the Automotive Parts Online Shopper Study Share on: WHITE PAPER Rev Up Your Online Experience to Fuel Shopper Satisfaction INTRODUCTION Today s automotive parts and accessories online

More information

Taking control of the virtual image lifecycle process

Taking control of the virtual image lifecycle process IBM Software Thought Leadership White Paper March 2012 Taking control of the virtual image lifecycle process Putting virtual images to work for you 2 Taking control of the virtual image lifecycle process

More information

IBM System x and VMware solutions

IBM System x and VMware solutions IBM Systems and Technology Group Cross Industry IBM System x and VMware solutions Enabling your cloud journey 2 IBM System X and VMware solutions As companies require higher levels of flexibility from

More information

Thought Leadership White Paper. Omni-channel transforms retail transactions

Thought Leadership White Paper. Omni-channel transforms retail transactions Thought Leadership White Paper Omni-channel transforms retail transactions Omni-channel transforms retail transactions Many consumers today cross channels inherently, often back and forth without even

More information

Location Analytics for. Marketing A Knowledge Brief

Location Analytics for. Marketing A Knowledge Brief Location Analytics for Marketing A Knowledge Brief Improving Customer Insight and Intimacy with Location Analytics This use case details how Esri helps companies enhance the performance of marketing campaigns

More information

IBM Cognos Business Intelligence on Cloud

IBM Cognos Business Intelligence on Cloud IBM Cognos Business Intelligence on Cloud Operate and succeed at a new business speed Highlights Take advantage of world-class reporting, analysis, dashboards and visualization capabilities offered as

More information

Retail Customer Excellence Awards All questions below require an answer and have a 250 word limit.

Retail Customer Excellence Awards All questions below require an answer and have a 250 word limit. Retail Customer Excellence Awards All questions below require an answer and have a 250 word limit. 1. Customer centricity excellence award Demonstrate the activities you currently undertake to implement

More information

Sky Bet. Leading betting company puts its smart money on mobile. Overview. Challenges. IBM Software Case Study

Sky Bet. Leading betting company puts its smart money on mobile. Overview. Challenges. IBM Software Case Study Sky Bet Leading betting company puts its smart money on mobile Overview The need With increasing numbers of customers accessing the website through mobile devices, Sky Bet decided to invest in developing

More information

Ruckus Moxie Retail Analytics. Leveraging Wi-Fi Location Analytics for Retail Store Optimization. A Ruckus Wireless case study featuring Moxie Retail

Ruckus Moxie Retail Analytics. Leveraging Wi-Fi Location Analytics for Retail Store Optimization. A Ruckus Wireless case study featuring Moxie Retail Ruckus Moxie Retail Analytics Leveraging Wi-Fi Location Analytics for Retail Store Optimization A Ruckus Wireless case study featuring Moxie Retail 2 Executive Summary New technologies have dramatically

More information

AMD. Social learning management system speeds up sales process. Overview. IBM Software Case Study

AMD. Social learning management system speeds up sales process. Overview. IBM Software Case Study AMD Social learning management system speeds up sales process Overview The need AMD needed to quickly develop an approach to educate, arm and support its worldwide sales team with the information, expert

More information

Promotion Collaboration

Promotion Collaboration IBM Software Industry Solutions Promotion Collaboration Five steps to success Promotion Collaboration The game changes when trading partners truly collaborate on promotions Retailers and manufacturers

More information

Accenture NewsPage Distributor Management System: The engine behind your business

Accenture NewsPage Distributor Management System: The engine behind your business Accenture NewsPage Distributor Management System: The engine behind your business 2 Understanding the market The emerging markets are large and complex with thousands of distributors, millions of outlets,

More information

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions

The Connected RetAil Experience. Empowering Employees, Reinventing Customer Interactions The Connected RetAil Experience Empowering Employees, Reinventing Customer Interactions Retail will change more over the next five years than the last 50 years. Source: Operating Seamlessly: Integrating

More information

TOP RETAILERS EMPLOY CREATIVE STRATEGIES FOR A SEAMLESS CUSTOMER EXPERIENCE

TOP RETAILERS EMPLOY CREATIVE STRATEGIES FOR A SEAMLESS CUSTOMER EXPERIENCE TOP RETAILERS EMPLOY CREATIVE STRATEGIES FOR A SEAMLESS CUSTOMER EXPERIENCE Today s Customers Demand a Unified, Differentiated and Personalized Retail Experience Before making a purchase, customers do

More information

macys.com: Focusing on each customer as the brand goes national

macys.com: Focusing on each customer as the brand goes national macys.com: Focusing on each customer as the brand goes national Overview The need macys.com sought to create a more personalized shopping experience. The solution macys.com works with IBM to establish

More information

Monitor. Manage. Per form.

Monitor. Manage. Per form. IBM Software Business Analytics Cognos Business Intelligence Monitor. Manage. Per form. Scorecarding with IBM Cognos Business Intelligence 2 Monitor. Manage. Perform. Contents 2 Overview 3 Three common

More information

IBM Cognos Controller Standard Reports

IBM Cognos Controller Standard Reports Standard Reports Highlights Preconfigured, standard reports give you out-of-the-box functionality throughout the close cycle. Detailed reports provide the information you need in the format you need it.

More information

Experience Is Everything

Experience Is Everything RETAIL PLAYBOOK Experience Is Everything 3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World Retail m 8.8% ore than two decades after the first secure online purchase, the bricks-to-clicks

More information

7,000% 40% Argos, maximizing digital marketing returns.

7,000% 40% Argos, maximizing digital marketing returns. Argos, maximizing digital marketing returns. High street retailer builds its digital channels and drives new revenues through actionable insights from Adobe Marketing Cloud. Adobe Marketing Cloud solutions

More information

IBM Analytical Decision Management

IBM Analytical Decision Management IBM Analytical Decision Management Deliver better outcomes in real time, every time Highlights Organizations of all types can maximize outcomes with IBM Analytical Decision Management, which enables you

More information

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty Retail Analytics The perfect business enhancement Gain profit, control margin abrasion & grow customer loyalty Retail Analytics are an absolute necessity for modern retailers, it empowers decision makers

More information

On Your Mark, Get Set, Go! ebook

On Your Mark, Get Set, Go! ebook On Your Mark, Get Set, Go! ebook Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers to compete with

More information

A Guide for Consumer Products Companies Looking to Provide Innovative and Extraordinary Shopping Experiences. Omni-Channel Engagement

A Guide for Consumer Products Companies Looking to Provide Innovative and Extraordinary Shopping Experiences. Omni-Channel Engagement A Guide for Consumer Products Companies Looking to Provide Innovative and Extraordinary Shopping Experiences The Digital Path to Omni-Channel Engagement Why Omni-Channel Engagement Matters 3 Seven Steps

More information

SPORTING GOOD RETAILERS ebook

SPORTING GOOD RETAILERS ebook SPORTING GOOD RETAILERS ebook On Your Mark, Get Set, Go! Order Management Best Practices for Sporting Goods Retailers Technology levels the playing field to allow small to medium-sized sporting goods retailers

More information

Predictive analytics with System z

Predictive analytics with System z Predictive analytics with System z Faster, broader, more cost effective access to critical insights Highlights Optimizes high-velocity decisions that can consistently generate real business results Integrates

More information

Assimil8 extends business analytics on demand to companies of all sizes

Assimil8 extends business analytics on demand to companies of all sizes Assimil8 extends business analytics on demand to companies of all sizes About Assimil8 Assimil8 is a market leader in business analytics, financial reporting, planning & forecasting, and data warehousing.

More information

THE EXPERIENCE IS EVERYTHING SEE OUR VISION FOR THE FUTURE OF RETAIL EMEA RETAIL EXPERIENCE CENTRE

THE EXPERIENCE IS EVERYTHING SEE OUR VISION FOR THE FUTURE OF RETAIL EMEA RETAIL EXPERIENCE CENTRE THE EXPERIENCE IS EVERYTHING SEE OUR VISION FOR THE FUTURE OF RETAIL EMEA PAGE 1 THE EXPERIENCE IS EVERYTHING The customer s experience is central to Motorola s vision for the future of retail. Motorola

More information

Page 1. Transform the Retail Store with the Internet of Things

Page 1. Transform the Retail Store with the Internet of Things Page 1 Transform the Retail Store with the Internet of Things The Internet of Things is here today There s a new era dawning in the retail industry, and it s being driven by the Internet of Things. The

More information

Accenture NewsPage Sales Force Automation: Empower your people

Accenture NewsPage Sales Force Automation: Empower your people Accenture NewsPage Sales Force Automation: Empower your people 2 Understanding the market Your people are your most important business asset. But, with hundreds of staff, serving thousands of small retailers,

More information

Embracing SaaS: A Blueprint for IT Success

Embracing SaaS: A Blueprint for IT Success Embracing SaaS: A Blueprint for IT Success 2 Embracing SaaS: A Blueprint for IT Success Introduction THIS EBOOK OUTLINES COMPELLING APPROACHES for CIOs to establish and lead a defined software-as-a-service

More information

BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP

BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP BUILDING OMNI-CHANNEL RETAIL FROM THE BACK END UP Building Omni-Channel Retail From The Back End Up 2 An average of 50% of retailers plan to increase their commitments to order management, e-commerce,

More information

Optimize workloads to achieve success with cloud and big data

Optimize workloads to achieve success with cloud and big data IBM Software Thought Leadership White Paper December 2012 Optimize workloads to achieve success with cloud and big data Intelligent, integrated, cloud-enabled workload automation can improve agility and

More information

Bytemobile, IBM and Datatrend speed optimization and monetization

Bytemobile, IBM and Datatrend speed optimization and monetization Datatrend TECHNOLOGIES INC. Taking IT Beyond Bytemobile, IBM and Datatrend speed optimization and monetization Combined software and hardware solution sharpens network control and traffic management to

More information

Sumitomo Heavy Industries: Integrating Global Accounting with SAP Business Suite powered by SAP HANA

Sumitomo Heavy Industries: Integrating Global Accounting with SAP Business Suite powered by SAP HANA Picture Credit Sumitomo Heavy Industries Ltd., Shinagawa-ku, Tokyo. Used with permission. SAP Business Transformation Study Industrial Machinery and Components Sumitomo Heavy Industries Sumitomo Heavy

More information

Acon lifts revenues with realtime sales force automation solution.

Acon lifts revenues with realtime sales force automation solution. e-business on demand Acon lifts revenues with realtime sales force automation solution. Overview Challenge Fashion manufacturer lacked systems for responding to sales agents with realtime information,

More information

Retail and e-commerce Licensing Guide

Retail and e-commerce Licensing Guide Microsoft Dynamics AX 2012 R3 Retail and e-commerce Licensing Guide Version 2 Updated February 2015 Effective August 2014 Microsoft Dynamics AX 2012 R3 Retail Scenarios Licensing Brief January 2015 Page

More information

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS

ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS ORACLE SUPPLY CHAIN AND ORDER MANAGEMENT ANALYTICS KEY FEATURES & BENEFITS FOR BUSINESS USERS Provide actionable information to conduct intelligent analysis of orders related to regions, products, periods

More information

IBM Multi-Enterprise Relationship Management

IBM Multi-Enterprise Relationship Management IBM Multi-Enterprise Relationship Management Transform your B2B community with faster, simpler onboarding, management and collaboration Contents 1 From chaos to control in B2B management 2 The rising challenges

More information

Datalogix. Using IBM Netezza data warehouse appliances to drive online sales with offline data. Overview. IBM Software Information Management

Datalogix. Using IBM Netezza data warehouse appliances to drive online sales with offline data. Overview. IBM Software Information Management Datalogix Using IBM Netezza data warehouse appliances to drive online sales with offline data Overview The need Infrastructure could not support the growing online data volumes and analysis required The

More information

IBM SmartCloud Workload Automation

IBM SmartCloud Workload Automation IBM SmartCloud Workload Automation Highly scalable, fault-tolerant solution offers simplicity, automation and cloud integration Highlights Gain visibility into and manage hundreds of thousands of jobs

More information

The digital customer experience

The digital customer experience 2014 Survey The digital customer experience Learn what consumers think and what companies still need to improve. Table of Contents Introduction....3 The digital customer experience overall....4 What the

More information

Using the cloud to improve business resilience

Using the cloud to improve business resilience IBM Global Technology Services White Paper IBM Business Continuity and Resiliency Services Using the cloud to improve business resilience Choose the right managed services provider to limit reputational

More information

A European manufacturer

A European manufacturer A European manufacturer Saving nearly USD19 million through improved workplace management Overview The need Balance the pressure for growth against aggressive cost reduction targets. The solution The organization

More information

Building our parcels business

Building our parcels business Annual Report 2015 21 Building our parcels business With the rise of mobile devices, consumers can now shop anywhere and any time with relative ease. Around 75 per cent of the parcels we deliver today

More information