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1 Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Uncertainties, lack of coordination, and an inability or refusal to share information among business partners create EC problems. A) infrastructure B) shipping and handling C) supply chain fulfillment D) product development 1) SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 2) are customer-facing activities, such as advertising and order taking, that are visible to customers. 2) 3) is a logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location. 3) 4) A(n) system supports most of the business systems using a single database that contains the data needed for a variety of business functions such as manufacturing and supply chain management. 4) 5) Software agents are called if they have the capacity to adapt or modify their behavior. 5) 6) aggregate information about products and services from multiple providers at one central point. 6) 7) A(n) is a software system that helps in managing warehouses. 7) 8) are activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics. 8) 9) To overcome the problem of finding buyers or sellers online, a company may use, such as B2Business.net. 9) 10) refers to the degree to which the agents themselves travel over the network. 10) 11) Eyes, cameras, laser range finders, and search engines are intelligent agents known as. 11) 12) Intelligent agents are also closely related to, which are autonomous software programs that carry out tasks on behalf of users. 12) 13) Many firms enter into contracts with other firms to execute various activities along the supply chain, from manufacturing to distribution and sales, in order to concentrate their activities in their. 13) 1

2 14) With a, products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each destination is made at the time of unloading. 14) 15) The analysis of Web data, called, can be facilitated by agents that can analyze large volumes of data very rapidly. 15) 16) Intermediaries that prepare goods for shipping are. 16) 17) A(n) is an agent or vendor who assembles the functions needed by enterprises and packages them with outsourced development, operation, maintenance, and other services. 17) 18) A(n) is an autonomous entity that perceives its environment via sensors, and acts upon that environment by directing its activity toward achieving a goal using its actuators. 18) 19) refers to the logistics of EC systems mainly in B2C. 19) 20) B2B order fulfillment commonly uses software to automate various steps in the process. 20) 21) is the most frequently outsourced business activity. 21) 22) suppliers are external, rather than in-house, providers of logistics services. 22) 23) is the movement of returns from customers to vendors or retailers. 23) 24) are factories that work on a totally integrated automation that enables mass customization to be executed at a reasonable cost and speed. 24) 25) are software agents that move to other systems, performing tasks there. 25) 26) The key objectives of are delivery of materials and services at the right time, place, and cost. 26) MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 27) A major source of uncertainty in EC is the. 27) A) demand forecast B) order-taking process C) third-party logistics D) distribution 28) An effective way to solve order fulfillment problems is for an organization to: 28) A) partner with other companies, such as UPS or distribution centers. B) use AutoCart. C) build more local warehouses. D) reduce the variety or types of products being sold. 2

3 29) In the case of Amazon.com, the supports item pickers and order packaging. 29) A) enterprise resource system B) supply chain management system C) transaction processing system D) warehouse management system 30) includes the operations involved in the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption. A) Back-office operations B) Order fulfillment C) Logistics D) Front-office operations 30) 31) Automated warehouses include all of the following except: 31) A) mass customization B) devices that expedite product pickup C) robots D) RFID and wireless technologies 32) The pioneering approach by was to produce the components of computers via mass production and to offer customization in the manner in which they were assembled. A) Gateway B) Dell C) Intel D) IBM 32) 33) Two examples of are merge-in-transit and rolling warehouses. 33) A) business process management B) B2C fulfillment C) logistics postponement D) order fulfillment in services 34) The Boston Consulting Group found that the was the number-two reason shoppers cited for refusing to buy on the Web frequently. A) lack of security B) inability to compare products C) delay in receiving products D) absence of a good return mechanism 35) is a logistics model in which components for a product may come from two or more different physical locations and are shipped directly to the customer's location. A) Rolling warehousing B) B2C fulfillment C) Business process management D) Merge-in-transit 34) 35) 36) Which of the following is not an EC service? 36) A) security B) order fulfillment C) business partners D) infrastructure 37) All of the following companies have created networks for the rapid distribution and speedy delivery of products except: A) efullfillment Service B) OneWorld Direct C) FedEx D) Wal-Mart 37) 38) All of the following are characteristics of order fulfillment except: 38) A) Customers pressure suppliers to improve the order fulfillment process. B) Flexible systems are needed because customers might change an order after the order is sent to the warehouse. C) B2C fulfillment may be more complex than that of B2B. D) B2B order fulfillment commonly uses business processes management (BPM) software to automate various steps in the process. 3

4 39) Implementing linkages between order-taking and payment systems can improve order fulfillment. Electronic payments can expedite both the order fulfillment cycle and the payment delivery period. With such systems: A) payment processing can be significantly more expensive, but fraud can be better controlled. B) payment processing costs remain the same, but fraud can be better controlled. C) payment processing can be significantly less expensive, but fraud is less controlled. D) payment processing can be significantly less expensive, and fraud can be better controlled. 40) The key objectives of are delivery of materials and services at the right time, place, and cost. A) order fulfillment B) back-office operations C) logistics D) front-office operations 39) 40) 41) Intermediaries that prepare goods for shipping are. 41) A) vendors B) outsourcers C) fulfillers D) forwarders 42) With a, products on the delivery truck are not preassigned to a destination, but the decision about the quantity to unload at each destination is made at the time of unloading. A) bullwhip effect B) merge-in-transit C) rolling warehouse D) reverse logistics system 43) includes the activities that support fulfillment of orders, such as packing, delivery, accounting, and logistics. A) Logistics B) Back-office operations C) Order fulfillment D) Front-office operations 42) 43) 44) Business partners government, customers, and suppliers are. 44) A) e-communities B) e-markets C) e-infrastructure D) e-processes 45) Advantages and benefits of enterprise resource planning (ERP) systems include all of the following except: A) integration among different functional areas to ensure proper communication, productivity, and efficiency B) order tracking, from acceptance through fulfillment C) increasing the revenue cycle, from invoice through cash receipt D) managing interdependencies of complex processes such as billing of materials 46) includes the business processes, such as sales and advertising, which are visible to customers. A) Order fulfillment B) Logistics C) Back-office operations D) Front-office operations 47) The disadvantages of are that such services can be expensive, and it requires more coordination and dependence on outsiders who may not be reliable. A) forecasting B) procurement C) outsourcing D) order-taking 45) 46) 47) 48) Benefits of warehouse management systems include all of the following except: 48) A) managing receiving B) reducing inventory C) increasing bullwhip effect D) decreasing the incidence of out-of-stocks 4

5 49) Order fulfillment refers to all of the following except: 49) A) providing all related customer services B) providing ordered products or services on time C) providing price guarantees D) providing customers with what they have ordered 50) Services that customers need include all of the following except: 50) A) selection options B) shipping options C) fraud protection D) problem resolution 51) Amazon.com's initial business model called for: 51) A) virtual retailing with two large warehouses in high-volume locations. B) mobile retailing that had numerous portable or rented warehouses with small inventories. C) mobile retailing that had a central warehouse with a large inventory. D) virtual retailing that had no warehouses and no inventory 52) Using Web services, Dell schedules every line in every factory around the world every, and only brings worth of materials into the factory. A) day; 1 day's B) 2 hours; 2 hours' C) 12 hours; 12 hours' D) week; 1 week's 52) 53) How does traditional logistics typically differ from EC logistics? 53) A) EC logistics is more predictable because demand is stable and consistent. B) Traditional logistics deals with the movement of large amounts of materials to a few destinations. C) Traditional logistic shipments typically are small parcels sent to many customers' homes. D) EC logistics deals with the movement of large amounts of materials to a few destinations. 54) The Council of Supply Chain Management Professionals defines as "the process of planning, implementing, and controlling the efficient and effective flow and storage of goods, services, and related information from point of origin to point of consumption for the purpose of conforming to customer requirements." A) logistics B) e-logistics C) reverse logistics D) forward logistics 54) 55) Order taking can be done via: 55) A) EDI, EDI/Internet, the Internet, or an extranet. B) EDI, EDI/Internet, the Internet, or an extranet, and it may be fully automated. C) the Internet or an extranet, and it may be fully automated. D) EDI, EDI/Internet, or the Internet. 5

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