1.2 What should you do in case of encountering a problem with the Portal

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1 User log-in 1 B2B Portal About the Portal What should you do in case of encountering a problem with the Portal User log-in Logging in without a certificate Logging in with a certificate How to obtain a certificate Installing a certificate Using the certificate after logging in Log-out How to proceed when the account is blocked (log-in fails repeatedly) Other Making the B2B Portal the user's homepage Adding the B2B Portal to Favourites Selecting the language

2 1 B2B Portal About the Portal The objective of the B2B Portal is to provide ŠKODA AUTO employees and their business partners (importers, dealers, etc.) with important information and access to ŠKODA AUTO applications. 1.2 What should you do in case of encountering a problem with the Portal Should you encounter any problem with the Portal, please contact the Service Desk. The contact data are provided in the bottom part of the log-in screen. Each mandator has its own contact data. It is possible that the Portal is being updated or maintained. Please try to log in again later. 2 User log-in To work in the B2B Portal, each user has to log in. Logging in is possible with or without a certificate. When you log in without a certificate, the functionality of the Portal is limited for example, it is not possible to sign requests. The process of obtaining a certificate is described in the chapter titled How to obtain a certificate. 2

3 The users can set the following data on the log-in site: Making the B2B Portal the user's homepage (only applies to Internet Explorer) Adding the B2B Portal to Favourites Selecting the language In addition, the system offers selected user help topics. 2.1 Logging in without a certificate To log into the Portal, each user has to enter his/her user name and password set at the point of user registration or change. The password is case-sensitive. A user logging into the Portal for the first time will be requested to select a new password. A user that has been awarded a certificate cannot log in without that certificate any more. 2.2 Logging in with a certificate How to obtain a certificate Certificates can be obtained by filing an electronic request in the B2B Portal. Once the request is approved, the user receives a file with the required certificate and a password. 3

4 2.2.2 Installing a certificate The user has to have the certificate file including a private key (file with a *.p12 suffix) and a public key (in a sealed envelope). Users that are not ŠKODA AUTO employees launch the installation by doubleclicking on the *.p12 file. Other users have to use Internet Explorer to perform the installation Using the certificate after logging in Logging in to the Portal is conditional upon installing the certificate. As the log-in screen starts up, your PC may request you to select the valid certificate. In particular, the certificate is required for the signing of requests. In Internet Explorer: In Firefox: Once the user has selected the certificate and confirmed the same, the log-in screen requests him/her to enter his/her password; the user name has already been completed and cannot be changed. 4

5 A user that is logging into the Portal for the first time will be requested to select his/her new password as the next step. 2.3 Log-out The user logs out of the Portal by clicking on the Logout link in the top right corner. This way the user ends his/her work in the Portal. 2.4 How to proceed when the account is blocked (log-in fails repeatedly) The user has 6 log-in attempts. Then, after the sixth log-in failure, the account is blocked. Blocked accounts can be unblocked by ŠKODA AUTO Service Desk staff. and phone support contact data are in the site footer. 3 Other 3.1 Making the B2B Portal the user's homepage Making the B2B Portal the user's homepage is possible as follows: Via browser settings o Firefox 3.x; Tools menu Options Main tab Launch section Use this website button o IE7; Tools menu Internet options General tab Homepage section Use this website button Using the B2B Portal o Click on the link Make the B2B Portal your homepage on the log-in screen. This option is only available in Internet Explorer. Firefox does not support the homepage setting process this way. 5

6 3.2 Adding the B2B Portal to Favourites The Portal can be added to Favourites either via the browser menu Favourites or by clicking on the link Add B2B Portal to Favourites on the log-in screen. 3.3 Selecting the language The default language for the Portal corresponds with the browser language settings. The Portal language can be changed by clicking on the required language acronym in the top right corner. A user that prefers a language other than that pre-set by the browser and wishes to have such language set at all times can set it in the browser. Firefox 3.x; Tools menu Options Content tab Languages section Select languages button IE7; Tools menu Internet Options General tab Looks section Languages button 6

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