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1 Corporate Presentation Subtitle Date Version 15, March 2013

2 Inchcape Shipping Services Corporate Presentation In the following slides you will find out more about: Inchcape Shipping Services 2

3 Who we are A message from our CEO James Lyle Mackay, the first Earl of Inchcape, imposed change on the shipping industry through his clear vision of the future. We share his vision. ISS today is more than just a shipping agent. We will continue to grow in new fields where we have the expertise to provide total solutions to our customers, whether operational, technological or informational wherever we can help improve our customers performance. Capt Claus Hyldager Over the past five years we have made many groundbreaking changes. By resolutely pursuing our strategy we have been able to satisfy all our stakeholders expectations - customers, staff and shareholders alike and we shall continue to do so in the future. Welcome 3

4 Who we are Built on the strongest foundations We trace our roots back 166 years to the creation of Mackinnon Mackenzie & Company in Calcutta in 1847 James Lyle Mackay, later the first Earl of Inchcape, joined MMC 30 years later and became heir to these businesses in 1893 The Inchcapes drew their diverse business interests together as Inchcape & Co. Ltd in 1958 Who we are 4

5 Who we are A century of growth By the 1990s Inchcape s business was truly global, and in 1993 ISS was formed to transform our loose federation of ship agencies into an integrated worldwide network with defined and common service standards. The business has grown and diversified, both by acquisition and organically, since its foundation Who we are 5

6 Who we are Strong ownership In 1999, the Inchcape Group divested ISS which was purchased by Electra Investment Trust. In 2006 Electra sold ISS to Istithmar PJSC, a major investment house based in the United Arab Emirates focusing on private equity, real estate and other alternative investments. Who we are 6

7 Who we are Our mission We will provide a sustainable financial return above shareholders expectations through fulfilling our vision and leveraging from our combined financial strength. Who we are 7

8 Who we are Global and growing fast The company has more than doubled its EBITDA in the last three years alone. Today, ISS has some 294 offices in 65 countries around the world. In the past year, we have: managed over 70,209 port calls handled over 664,000 TEUs We employ over 3,900 people and we re still growing. Our revenue in the past year exceeds US $2.5 billion and, despite the tough global economic climate, continues to climb Who we are 8

9 Who we are Our global network Bahamas Mexico Puerto Rico USA Canada Panama Trinidad & Tobago US Virgin Islands Belgium Denmark Egypt France Gibraltar Greece Italy Malta Netherlands Norway * Poland Spain Turkey UK Cambodia China Guam Hong Kong Indonesia Malaysia N. Marianas Philippines * S. Korea Singapore Taiwan Thailand Vietnam Japan Russia Argentina Chile Ecuador Uruguay Brazil Colombia* Peru Venezuela Bahrain Iraq Oman Saudi Arabia India Kuwait Qatar UAE Ghana Mauritius Nigeria Tanzania Kenya Namibia South Africa Uganda Australia Papua New Guinea New Zealand Timor L Este *Non Port Agency offices 9

10 Who we are To the future ISS continues to grow despite ongoing uncertainties in the freight and commodity markets. We have moved from pure port agency to offering a wide variety of marine and cargo services - where our customers want them, when they want them. We are increasingly working with our clients to manage their risk in those parts of the supply chain where we have the expertise. We have expanded our services into logistics, disbursement management, crew logistics, spare parts logistics, vessel lay-up services and accommodation in effect any marine or cargo service that adds value in the supply chain. Our goal is to be our clients first choice as a global outsourcing partner Who we are 10

11 Inchcape Shipping Services Corporate Presentation In the following slides you will find out more about: The ISS way 11

12 The ISS way How we do business We have three distinct but interrelated business streams that naturally complement the core businesses of our clients. Marine Solutions Cargo Solutions Supply Chain Solutions The ISS way 12

13 Inchcape Shipping Services Corporate Presentation Our strength 13

14 Our Strength Our structure Chief Executive Officer Support Functions Finance Human Resources Corporate Development Corporate Services Commercial Function Legal Counsel Delivery Functions Operations Commercial Technology Marine Solutions Service Delivery Operational Excellence Global DA Centres Middle East, India & Africa Operations Asia Pacific Operations Europe & North Africa Operations Americas Operations Japan & Russia Far East Cargo Solutions Product & Marketing Management North & Central America Operations Machinery Services Government Services Our strength 14

15 Management Organisation Chief Executive Officer Claus Hyldager Chief Financial Officer Chris Whiteside Chief Human Resources Officer Camilla Aitchison Chief Corporate Development Officer Jan-Hein Dissel Chief Corporate Services Officer Ian Tombs Senior Vice President Financial Control Ivo Vesselinov Legal Counsel Eric Moe Chief Commercial Officer Nigel Pusey Senior Vice President of Global Sales Les Morris Chief Operations Officer Michael van Hemert Senior Vice President Business Solutions Gary Massey Executive Vice President Marine Solutions Lars Rosenkrands Senior Vice President Global Service Delivery Simon Peters Senior Vice President Operational Excellence Malcolm Tulip Senior Vice President Global DA Centers Arvinder Sabharwal Executive Vice President Middle East, India & Africa Operations Flemming Jensen Executive Vice President Asia Pacific Operations Executive Vice President Europe & North Africa Operations Simon Edsall Executive Vice President Americas Operations Jaime Otero Executive Vice President Japan & Far East Russia Daiki Wakana Executive Vice President Cargo Solutions Senior Vice President North America Operations Ian Whelan Senior Vice President Machinery Services Kiyonami Hayashi Senior Vice President Product & Marketing Management Trond Baade Senior Vice President Government Services Neal Cheadle Our strength 15

16 Our Strength Our Vision Offering an enterprise value proposition Expanding our network To be the world leader in maritime and cargo services by: Continuing the evolution from a partner of choice to a strategic partner Offering scalable outsourcing solutions across the world Globalising our service range Marine Solution Cargo Solutions Supply Chain Solutions Our strength 16

17 Our Strength Our strategy Our strength 17

18 Our Strength Revenue drivers We will grow revenue by: Expanding our client base by adding new customers Completing the transition from Partner of Choice to Strategic Partner by placing emphasis on offering global outsourcing solutions to our clients Establishing an ISS presence in those geographic locations where we don t currently operate Globalising our product and service range Our strength 18

19 Our Strength EBITDA drivers We will grow EBITDA by: Increasing our revenue Optimising our productivity through a continuous process of Business Process Innovation (BPI) Increasing conversion of Gross Turnover to Gross Profit by increasing our product and service range. Our strength 19

20 Our Strength What makes us strong? What really makes the difference is our people Our Our 160 global structure year reach history enables has provided us us to to deploy offer a solid, our one clients our global Our trusted talents what team growth strategy gives us the foundation they where offering clarity need they re of for worldwide direction, where our needed business they expertise, need most it delivered locally to the same high quality, wherever we do business. Our strength 20

21 Inchcape Shipping Services Corporate Presentation In the following slides you will find out more about: The ISS difference 21

22 The ISS difference One team across the globe We depend on our people to deliver the highest standards of excellence for our clients We value their expertise and place considerable emphasis on their welfare and training We foster strong ethical values and a team spirit that rewards commitment and initiative By committing to excellence, accountability and transparency, we ensure we can best serve all our valued clients efficiently and competitively The ISS difference 22

23 The ISS difference Developing outstanding people The ISS Marine Academy provides ISS employees with the highest standards of learning and development opportunities to enable them to perform to the highest professional standards and assist them in reaching their potential. The Academy provides training programmes directly aligned with the Group s Strategy Plan supporting ISS growth and prosperity. The programmes promote our strong ethical values and good practice through cutting edge training practices delivered to a dedicated workforce. The ISS difference 23

24 The ISS difference Our values To reach the highest standards we depend on our people: their welfare, training and expertise is core to our success our foundation for developing our people is securely anchored in health and safety policies we foster strong ethical values and a team spirit that rewards commitment, loyalty and initiative we embrace respect for the environment we are committed to accountability, honesty and transparency The ISS difference 24

25 The ISS difference Doing business the right way We operate an active Health, Safety, Security and Environmental Programme Our Quality Management System is backed by Lloyd s Register ISO 9001 certification across the Network ISS is committed to playing a positive role in the communities where we do business. To this end we have a robust Corporate Social Responsibility programme active at all levels. The ISS difference 25

26 Further information details here Footer heading goes here 26

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