V Xchange Release

Transcription

1 V Xchange Release notes Bulletin Authorisation Detail Author Authorisation The new versions are New features Andrew Kenyon Wilf Wood Date 11/08/2011 TB Number TB Description Version/ Compatibility V Xchange Release Notes Server v Client v PKG Upgrade file XP es es es Vista es es es Windows 7 es es es 2003 Server es es es 2008 Server R2 es es es 1. Google Maps Integration 2. Social Networking. Allows integration with: Facebook LinkedIn Xing MySpace 3 - Instant messaging Via the Presence client you can instant message other XChange users. 4 - Dial from Chrome XChange will search Chrome for numbers giving you the ability to dial from them. 5-Automatic Configuration of Client Integration The client assignment type will be changed to match your integration type - i.e. "DIAL, PRESENCE or INTEGRATOR" automatically, relative to your selections. Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

2 Licensing for new Features: Dial Presence Integrator Google Maps N Social Networking N Instant Messaging N Google Chrome Current Database Integration support: Function Dial Presence Integrator Other user Presence status Other user Telephone status Own Caller/Called party details Other user Caller/Called party details Call control Hold Transfer Consult Deflect Answer Other extension answer Set availability status Set out of office message Progressive search of users in presence window Personal address book Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

3 Current Database Integration Support: Personal address book Shared address book Search of personal address book Simultaneous search of multiple address books Multi contact media from address book Call history (50 calls per page) (1 Page) (Unlimited) (Unlimited) Call Preview window with call control MS Outlook dialling integration MS Outlook incoming call contact searching MS Outlook calendar integration Dialling from browser page Dialling from call history Dialling from web based corporate contact systems Dialling from Clip Board Dialling from bespoke application Dialling from TAPI enabled applications MS Windows Smart Tag dialling Multi language Selectable Skins PC selectable ring tone PC sound mute on activity call Import and Export of dial configuration settings Contact database searching Multi contacts databases searching Hot desking Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

4 Current Database Integration Support: Chat Messaging Direct Dialling Inward Security Policies Google Places Social Network Integration Voice Recording Database Integration Dial Presence Integrator Version Supported ACT! GoldMine Lotus Notes Maximizer 9 11 Microsoft Access Microsoft Dynamics CRM Microsoft Dynamics NAV Microsoft Outlook (Not 64bit) NetSuite N/A Sage CRM N/A Sage Line Salesforce Enterprise SugarCRM SuperOffice vtiger N/A Zoho N/A Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

5 Bug Fixes 1 - XP shutdown. Under certain conditions if XChange client was running and a user tried to shutdown the computer you were unable until you first shutdown Xchange. 2 User Security Policies - Contact information. If you disable View others calls in the user security settings, when applied you could still see users current call details in a selectable column. 3 User Security Policies DND/Forward If you disable DND/Forward in the user security settings, when applied you could still set DND and Call Forward all from the client presence window 4 - Outlook Calendar Integration - Disconnect during meeting With Outlook Calendar integration if you disconnected the XChange client during a meeting your status would continue to display after the meeting had finished. If you disconnect now the status is instantly changed. 5 Application dialling with file director Fixed bug where "application dialling" causes a problem with "file director" software (German product) 6 - Xchange Gateway Fixed problem (for Australia) where 'double ringing' message causes inbound calls to appear as outbound. 7 - Dialling Now split Internet and Application onto separate threads. Should lead to less delays in complex scenarios. Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

6 Current Known Issues 1 - In certain scenarios a memory leak can occur if XChange is left on continuously 2 - Call forward column only displays call forward all 3 - User settings change profile Changing the user settings and applying the change does not change the configuration 4 Intermittently the Busy lamp field in the presence window will show the incorrect status of extensions. 5 User Security Policies Disabling Pickup still allows the user to pick up calls from Xchange client. 6 When the user tries to select an IP extension that is not registered you receive the error: B 7 Multisite Environment The pbx license does not show the number of system connections. 8 Multisite Environment A restart will sometimes create extensions on the wrong system. 9 A call waiting for more than 4 minutes, Xchange client will drop all display of calls on your handset. Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

7 New Feature Configuration Google Maps Integration ou can add this from the Integration setting on the XChange Client: Select Google Places from the drop down box: Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

8 Select set then save: Google Maps is now configured Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

9 On an inbound call the CLIwill now search Google maps. If a match is found the Google icon will display, selecting this pop the contact in Google Maps: Social Networking Configuration For Social networking to work you need to have the following Microsoft component installed: Outlooksocialconnector 32 bit = 64 bit = This can be downloaded from Microsoft directly. If this is not installed you will see that a contact has a Social webpage but you will be unable to pop the contact. ou add this from the Integration setting on the XChange Client: Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

10 Select the Social Network required and fill in the details: Then save: our client is now configured. Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

11 our database that XChange searches will need to have a contact that also has an address allocated to it. If you receive a call the Social website icon will display and selecting this will pop the contacts web page: All Screen pop configurations For all integration types if multiple contacts are found the pop icon will be in default: Selecting this icon will bring up the address book and give you the option for which contact you wish to pop. Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

12 Instant Messaging From your presence screen you can now right click and message other XChange client users. Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

13 Dial from Google Chrome: When configured Xchange will hyperlink telephone numbers in Google chrome. From the installation C:\Program Files\Samsung Xchange directory drag and drop the ChromeDialDetection.crx file to Google Chrome: Install the add on: The phone icon will now display in Chrome: Samsung Electronics (UK) Ltd. Network Division.. TB August 2011

14 Any number it recognises should now hyperlink and by selecting Xchange will dial the number: Database integration There are now sheets available on how to configure the following databases available to download from your support portal: Act Goldmine Microsoft Access Microsoft Dynamics Netsuite CRM ODBC Sage 50 Accounts Salesforce CRM Sugar CRM vtiger CRM Zoho CRM Please Note The PKG files, which allow client upgrades to be done from the server can only be used from v2.2.x.x. Any clients with v2.1.x.x will need to be upgraded manually via the client machine. Samsung Electronics (UK) Ltd. Network Division.. TB August 2011