POSITION DESCRIPTION November 2014
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- Gwenda Blake
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1 POSITION DESCRIPTION November 2014 Position Detail Position Title Employment Reporting to Facility Manager Full time, permanent Operations Manager Aged Care Division Employees supervised All employees at the aged care residence Expenditure Authority: Location $1000 (excludes capital items) TriCare Aged Care Residence Job Purpose Effective management of the aged care residence ensuring the delivery of quality care, maintenance of standards, promotion of a positive work environment and acceptable return on investment to shareholders including complete responsibility for the administration, nursing and personal care, environmental services, food services and maintenance divisions. Main Duties Management Services: This role incorporates responsibility for the management of the aged care residence as an effective, profit generating business unit. All systems, procedures, protocols, practices and employees within the aged care residence are within the scope of the responsibility of this role. Performance indicators include, but are not limited to, the following: Manages human and material resources in a fair, equitable and financially responsible manner. Contributes to the preparation of the aged care residence operating budget. Achieves agreed budgetary targets. Meets Head Office requirements efficiently and within agreed time frames. Coordinates services within the aged care residence in liaison with the Clinical Manager. Is proactive in maximising occupancy levels. Ensures all required pre-admission details are accurately completed. Is accountable for all payroll and accounting functions. Facility Manager Nov 2014 Page 1
2 Maintains sufficient and necessary supplies to meet aged care residence requirements. Monthly update of the aged care residence plan for continuous improvement to ensure compliance with the Aged Care Standards relating to Accreditation Status. Acts as a professional role model. Advises Operations Manager and other authorised Aged Care Division Head Office employees of situations that have an actual or potential risk to the Company. Ensure that there is management team coverage of the aged care residence across all business hours, ensuring that annual leave and other planned leave do not result in management absences. Ensures the residence and its operations (policies, procedures and practices) meet all statutory and regulatory requirements. Continuous Quality Improvement: Care/Service provision is subjected to regular objective assessment and subsequent continuous improvement. Performance indicators include, but are not limited to, the following: Ensures the SIS framework is in place in the aged care residence and that meetings and committees function affectively. Coordinates the collection of customer satisfaction surveys and takes appropriate action when deficits are identified. Establishes and/or maintains an effective annual performance appraisal system for all employees to ensure skills development needs are identified and addressed. Liaise with the Training Manager to ensure training is provided in response to identified needs, training records are maintained and training outcomes are evaluated. Conducts quarterly night audits of the aged care residence with the Clinical Manager. Employee Training and Development: To assist employees to access the appropriate training to achieve their maximum capabilities, performance indicators include, but are not limited, to the following: Supports the roles of the Training Co-ordinator and Training Manager. Contributes to the aged care residence training calendar. Evaluates the effectiveness of any training (and reports back to Training Manager). Monitors the mandatory training within the aged care residence. Encourage and participate in the training and development of all employees within the aged care residence. Facility Manager November 2014 Page 2
3 Team Work: Team structure has been adopted within the division to enable equal participation and shared responsibility for functional effectiveness. Performance indicators include, but are not limited to, the following: Abides by the behavioural and ethical standards set down in the TriCare Code of Conduct. Abides by ground rules established by the team. Supports and encourages the development of team leaders and team members. Provides teams with constructive feedback regarding performance. Skills and Knowledge Ability to manage the aged care residence in a commercially viable manner which supports high quality holistic care for residents, and a co-operative, positive environment for employees. A sound understanding, and demonstrated implementation, of performance management principles. Up-to-date computer skills, i.e. use of Microsoft Office suite and electronic rostering. Excellent oral and written communication skills. Sound understanding of relevant State and Commonwealth legislation as it applies to Aged Care residences (preferred, not essential). Sound understanding of, and ability to correctly apply, relevant principles of the Fair Work Act (preferred, but not essential). Ability to use and interpret basic accounting principles. Able to prepare well-researched, clearly presented reports and submissions as necessary. Can critically analyse and evaluate. Personal/Other Attributes Ability to participate actively and constructively within a team. Patience and approachability in all dealings with residents, relatives and visitors. Able to prioritise, effectively. Able to accept accountability and responsibility for the operations of the aged care residence. Flexible approach to working hours. Able to meet deadlines and work under pressure. Facility Manager November 2014 Page 3
4 Work Health & Safety The Facility Manager will provide, as far as is reasonably practicable, a healthy and safe workplace for employees, residents, visitors and contractors according to:- The requirements of Work Health and Safety (WHS) legislation; Related WHS responsibilities; and TriCare s Injury Risk Management (IRM) standards. The Facility Manager has responsibilities on behalf of their employer, but must also comply with their requirements as employees. In carrying out these responsibilities, the incumbent will:- Act as a role model; Ensure that employees and contractors have the information, orientation, instruction, training and supervision to work safely; Monitor compliance of WHS legislation and monitor compliance of TriCare s IRM standards; Consult with employees and the Injury Risk Management Committee on proposed changes; Periodically review the work areas to assess the WHS aspects of the work environment and work procedures to ensure employees and contractors are working safely; Review all accident/incident reports to ensure that thorough investigations have been carried out and appropriate controls have been recommended; Implement, oversee or manage the risk management system which identifies, assesses and controls hazards; and Maintain a safe working environment. Performance Measures Performance Appraisal/Quality Performance Improvement Review (QPIR). Facility Manager November 2014 Page 4
5 Key Personnel In accordance with an amendment to the Aged Care Act 1997 and the Sanctions Principles concerning disqualified individuals, it is a condition of this offer that you are not a Disqualified Individual and that you agree to provide the necessary information for clearance to be given. Further information on this process is included in the Information/Employment offer pack. Should it be determined that you are a Disqualified Individual, this Offer of Employment will be rescinded and employment with TriCare shall not proceed. Note: All aged care residence personnel require a satisfactory Police Clearance Certificate according to the Aged Care Act Facility Manager November 2014 Page 5
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