Joining us. Applying for a job at the Money Advice Service

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1 Joining us Applying for a job at the Money Advice Service

2 Our vision is to enhance people s lives because they take control of their money as a matter of course.

3 Who we are The Money Advice Service can show everyone how to make the most of their money. We believe that the right money advice can make a difference to people s lives, and that when people take steps to manage their money better, they live better too. We give unbiased money advice and aim to influence financial policy. By joining our team you can be a part of this and make a difference to people s lives. Corporate values Our values describe how our people act, they inform our decision making and what we do, and they describe what our customers can expect from us: Customer focused Enabling and empowering customers to take action. Collaborative Working constructively with others to deliver positive outcomes (for people). Passionate Work characterised by commitment care, and enthusiasm. Open Honest, straightforward, trusting and trustworthy. Listening and learning Always seeking to understand, improve and innovate. If this sounds like you and you d like to be a part of our team, visit our recruitment microsite: moneyadviceservice recruitment.co.uk moneyadviceservice.org.uk 1

4 How to apply Found a vacancy you would like to apply for? The following information may be helpful. We offer: an opportunity to make your mark in a progressive organisation, to contribute to challenging initiatives and deliver real results competitive salaries a range of attractive benefits, including pension arrangements excellent office location a modern office in central London with great transport links. Top tip Visit our recruitment microsite moneyadviceservice recruitment.co.uk On the microsite you can view all our current vacancies and apply online. It s easy to apply. Simply visit the vacancies section of the microsite and you will be guided through the process. How do we select applicants? We use a structured, competency-based approach to recruitment and selection In addition to a number of business and technical elements, we will use our values, competencies and behaviours as part of our recruitment and selection processes to attract, assess and interview you and other applicants. You ll find our competency framework on our recruitment microsite. Refer to our values and competency framework. Take note of the behaviours and attributes, as well as the technical skills needed and the accountabilities of the job. 2

5 We believe that this allows a systematic approach to this extremely important aspect of our work as well as a fair framework within which we can consider all applications. Initially we use the CV and your covering letter to shortlist candidates against our criteria for the role. If you are shortlisted we will ask you to come along to an interview with us. Our structured interview gives you an opportunity to demonstrate the required skills and attributes and sell yourself for the role. It will be an opportunity for you to meet us and find out more about the role. We will combine the results of your interview with the information we already have from your CV to consider your suitability for the job. We may also use other assessment methods to help with the selection process psychometric testing and personality questionnaires for example. For us, behavioural skills and attributes are the key to job performance Interviewers will ask candidates about these areas to see how they match the requirements of the job. What is a structured interview? It s a pre-prepared interview during which all candidates are asked the same broad questions. These are designed to gather consistent information about the match between the candidate s skills, attributes and behaviours and those needed for the job. The interviewer will take notes to ensure that your responses are clearly recorded and can be distinguished from other candidates. moneyadviceservice.org.uk 3

6 The selection process Come prepared to sell yourself Make sure that you have enough information about the role. Using the job advert details, take note of the behaviours and attributes as well as the technical skills needed and the accountabilities of the job. Start by thinking through how your abilities and experience match our needs, particularly: your past achievements situations you feel you have handled particularly well, and the way in which you have contributed to the success of an organisation as a whole the behavioural skills and attributes these achievements suggest any activities you undertake outside of work that could be relevant. Example interview questions could be: Tell me about a time when you have had to plan a project. Describe an occasion when you came up with a solution to a problem. When has it been important to work as part of a group to achieve a particular goal? There will be an opportunity at the end for you to add any information that you think is relevant but which has not been covered during the interview. This is also the point at which you should ask any outstanding questions you have about the role. 4

7 Interview tips When answering questions, your examples should be recent and relevant. Try to answer the questions as specifically as possible, but be prepared to have to explain some of your experiences in depth. How long will the interview last? This type of interview usually lasts for approximately one hour. Equal opportunities In line with our equal opportunities policy, we recruit and select staff on the basis of their demonstrated ability, qualifications and suitability for work. We will not discriminate against applicants on the basis of their age, colour, disability, ethnic or national origin, marital status, race, sex, sexual orientation or religion or belief or on the basis of a criminal record that does not make the applicant unsuitable for the work with us or on any other unjustifiable basis. We will ask you to fill in a diversity monitoring form to help us monitor the effectiveness of our equal opportunities policy. Top tip Read our business plan to find out more about our organisation, its aims and our strategic objectives. moneyadviceservice.org.uk 5

8 Interested in joining us? Visit our recruitment microsite to view all our current vacancies and apply online: moneyadviceservicerecruitment.co.uk 6

9 To find out more: moneyadviceservice.org.uk

10 Clear, unbiased advice to help you make informed choices. moneyadviceservice.org.uk Calls should cost no more than 01 or 02 UK-wide calls, and are included in inclusive mobile and landline minutes. To help us maintain and improve our service, we may record or monitor calls. October 2013 Money Advice Service October 2013 Ref:JU0003

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