M onitoring P P P s O perationa l Is s ues

Size: px
Start display at page:

Download "M onitoring P P P s O perationa l Is s ues"

Transcription

1 M onitoring P P P s O perationa l Is s ues Edward Farquharson June 2011

2 A g enda Background on the UK Market The importance of contract management 2

3 S trateg ic C ontext - P P P s Growing market over a 1000 of projects operational and likely to increase Many projects will have been signed for more than 10 years changes in requirements are inevitable Central, coordinated support to drive best value from long term commitments in changing environment essential Operational Task Force established by HM Treasury to provide guidance, training and first point of contact for support 3

4 W hy is C ontra c t M a na g em ent im porta nt? There is strong evidence to suggest that the existence of a dedicated team and frequent meetings between the two sides to review performance levels helps improve service levels H.M. Treasury: PFI: Strengthening Long-term Partnerships March 2006 A great contract at signing can be the worst six months later, unless someone is carefully managing its operation Head of Procurement, University College London 4

5 Four c om ponents of c ontra c t m a na g em ent setting up the contract manageme nt team managing relationships contract management managing service performance contract administration 5

6 W hat a re the R eleva nt S kills? Project management, commercial expertise and negotiation. User training - simplified contract guides and user manuals. Advantageous if a contract manager has been involved in the procurement phase of a project. If not, formal handover procedures are important. Know the contract! 6

7 W hen does C ontra c t M a na g em ent ha ppen? At all stages of the contract management lifecycle: Planning Implementation Service Delivery Hand-back The foundations for contract management are laid in the stages before contract award, including the procurement process 7

8 R es ourc e P la nning OGC says 2% of contract value for contract management NAO says at least 1 full time person for every contract But it s horses for courses no set formula More required during mobilisation and up to 18 months into operation Ongoing support from procurement team Continuity of staff from procurement to operations Budgeting for external advice Planning for peaks e.g. benchmarking 8 Slide 8

9 O verview of Tools a nd Tec hniques The actual management and monitoring procedures can be tailored to those most relevant to a particular contract. The list of relevant contract management activities should be devised jointly with the contractor. Activities should be developed to reflect optimum frequency of the routine measures and prioritisation. 9

10 S om e of the K ey A c tivities w e us e in M onitoring C ontra c ts User satisfaction surveys Complaint logs/help desk Physical inspections Spot checks and testing Sign off/certification Adherence to monitoring plans Agreeing and reflecting change control/variations Reporting and review of reports 10

11 S om e of the K ey A c tivities w e us e in M onitoring C ontra c ts Use of contractual remedies Self-assessment Operational audits Measurement of and updating of KPIs Benefits measurement Financial reviews 11

12 M a na g ing O perationa l C ontra c ts The Big Issues: Change Stakeholder Management / Customer Satisfaction Payment Mechanism Value for Money Organisational Structure, Skills and Culture Continuous Improvement 12

13 Future D irec tion in the U K Previous PPPs were ones which contracted for OUTPUTS Several Government Departments piloting/tendering contracts on the basis of OUTCOMES (e.g. Welfare to Work programmes, offender management) This will pose interesting new challenges for the monitoring of these type of contracts what this space 13

14 Further Inform ation HM Treasury Website: National Audit Website: 14

International Seminar on Strengthening Public Investment and Managing Fiscal Risks from Public-Private Partnerships

International Seminar on Strengthening Public Investment and Managing Fiscal Risks from Public-Private Partnerships International Seminar on Strengthening Public Investment and Managing Fiscal Risks from Public-Private Partnerships Budapest, Hungary March 7 8, 2007 The views expressed in this paper are those of the

More information

Environment Sustainability & Highways

Environment Sustainability & Highways Job Title: ICT Contract Manager Job Grade: Band 5 Directorate: Environment Sustainability & Highways Job Reference Number: P01265 The Role The ideal candidate for this role would be a perceptive, technically

More information

Execution and Control

Execution and Control Project Lifecycle Proposal and Initiation Design and Appraisal Execution and Control Finalisation & Follow-up Operation Project Excellence Operational Excellence PLAN Inputs Process Outputs Feedback &

More information

Overview... Backup & Disaster Recovery... Quality Management...

Overview... Backup & Disaster Recovery... Quality Management... Overview... We provide both a range of energy-efficiency, environmental and sustainability services to service all areas of the Lot 4 Specialist Cloud Services. Our services are offered through both digital

More information

Shared service centres

Shared service centres Report by the Comptroller and Auditor General Cabinet Office Shared service centres HC 16 SESSION 2016-17 20 MAY 2016 4 Key facts Shared service centres Key facts 90m estimated savings made to date by

More information

Asset Management Policy for Major PFI Projects

Asset Management Policy for Major PFI Projects Asset Management Policy for Major PFI Projects Agenda Asset Management Drivers Typical AM positioning in Motorway PFI Asset management Strategy Works Planning and Scheduling Innovation & Risk Mitigation

More information

Good Practice Framework. Performance Management

Good Practice Framework. Performance Management Good Practice Framework Performance Management Decision Gatewa y Good Practice Framework Strategic Planning STRATEGIC PLANNING Policy Context Needs Assessment Strategic Review Outcomes Continuous Improvement

More information

ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE

ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE ENVIRONMENTAL POLICY & MANAGEMENT SYSTEM GUIDE 1 Statement of Intent Corps Security aims to create and maintain through staff awareness, the highest level of environmental responsibility. We regard the

More information

Procurement guidance Managing and monitoring suppliers performance

Procurement guidance Managing and monitoring suppliers performance Procurement guidance Managing and monitoring suppliers performance Procurement guidance: Managing and monitoring suppliers performance Page 2 of 16 Table of contents Table of contents... 2 Purpose of the

More information

Supply Chain Fees and Charges Policy

Supply Chain Fees and Charges Policy Bedfordshire Adult Skills and Community Learning Supply Chain Fees and Charges Policy Version 1.1 August 2014 PL004 Supply Chain Fees and Charges Policy V1.1 Aug 2014 Page 1 of 7 Document Control Document

More information

The Audit Committee self-assessment checklist

The Audit Committee self-assessment checklist GOOD PRACTICE The Audit Committee self-assessment checklist 2nd edition January 2012 Financial Management and Reporting 2 The Audit Committee self-assessment checklist Our vision is to help the nation

More information

Housing Related Support Contract Management Framework 2009/10

Housing Related Support Contract Management Framework 2009/10 Housing Related Support Contract Management Framework 2009/10 0 If you would like this information in large print, audio tape or in any other format or language please contact the public information officer

More information

Financing government infrastructure projects : the UK experience. David Finlay

Financing government infrastructure projects : the UK experience. David Finlay Financing government infrastructure projects : the UK experience David Finlay Director, National Audit Office Topics to be covered The different methods of funding infrastructure investment in the

More information

a guide to contract management for PFI and PPP projects

a guide to contract management for PFI and PPP projects a guide to contract management for PFI and PPP projects in collaboration with 1 Acknowledgements 4ps would like to thank Mott MacDonald and Bevan Brittan for their assistance in the production of this

More information

Subcontractors and Supply Chain Partners Management Fee Policy

Subcontractors and Supply Chain Partners Management Fee Policy Subcontractors and Supply Chain Partners Management Fee Policy Finance Lead Responsibility Chief Financial Officer Effective From 1st November 2015 Policy Applicable to Approved by Subcontractors and Supply

More information

The Trust. Customer Experience Policy. Customer Experience Team. Version: Final Version. Effective Date: July 2013. Affected Teams: All

The Trust. Customer Experience Policy. Customer Experience Team. Version: Final Version. Effective Date: July 2013. Affected Teams: All The Trust Customer Experience Policy Customer Experience Team Version: Final Version Effective Date: July 2013 Affected Teams: All TABLE OF CONTENTS 1. INTRODUCTION... 3 2. AIMS OF THE CUSTOMER EXPERIENCE

More information

private finance initiative

private finance initiative private finance initiative Lessons Learned We recently held a series of PFI Roundtable Discussions in collaboration with Trowers & Hamlins LLP. Finance managers from throughout the UK were invited to share

More information

BIM Best Practice to Cut Capital and Operational Expenditure: Maximizing Business Value. Professor Mustafa Alshawi

BIM Best Practice to Cut Capital and Operational Expenditure: Maximizing Business Value. Professor Mustafa Alshawi BIM Best Practice to Cut Capital and Operational Expenditure: Maximizing Business Value Professor Mustafa Alshawi Improving Project Performance Current Project Portfolio 1.83 B UAED ($500M) Award Winning

More information

Highway Asset Management Strategy

Highway Asset Management Strategy 1. Introduction 1.1. Cheshire East Council (CEC) recognises the importance of its highway infrastructure and how an effectively maintained and managed network contributes to the achievement of its corporate

More information

Managing complex capital investment programmes utilising private finance

Managing complex capital investment programmes utilising private finance MARCH 2010 From Private Finance Units to Commercial Champions: Managing complex capital investment programmes utilising private finance A current best practice model for Departments The National Audit

More information

EDUCATION PPP PROJECTS Pre-FINANCIAL CLOSE KEY STAGE REVIEW SCOTTISH EXECUTIVE FINANCIAL PARTNERSHIPS UNIT

EDUCATION PPP PROJECTS Pre-FINANCIAL CLOSE KEY STAGE REVIEW SCOTTISH EXECUTIVE FINANCIAL PARTNERSHIPS UNIT Twinning PPP CZ: Annex 4 to Component 2 fact-finding report EDUCATION PPP PROJECTS Pre-FINANCIAL CLOSE KEY STAGE REVIEW SCOTTISH EXECUTIVE FINANCIAL PARTNERSHIPS UNIT June 2006 Pre-FC Education KSR June

More information

Current Employment Opportunities Full Time Staff. Current Vacancies: I. Senior Project Manager / Project Manager... 2

Current Employment Opportunities Full Time Staff. Current Vacancies: I. Senior Project Manager / Project Manager... 2 Current Vacancies: I. Senior Project Manager / Project Manager... 2 I. Senior Project Manager / Project Manager Introduction Maxwell Stamp PLC (MSP) is recognised as one of the world s leading development

More information

JOB PROFILE. Collaborate and work effectively with team members within the section and the rest of the Transformation Service.

JOB PROFILE. Collaborate and work effectively with team members within the section and the rest of the Transformation Service. JOB PROFILE Job Title: Principal Commissioning Officer Consultant 3 Department: Corporate Resources Ref: DCC/14/0344 Section: Transformation Service Job Family: Transformation Job grade: 12 Purpose of

More information

Procurement requirements for reducing waste and using resources efficiently

Procurement requirements for reducing waste and using resources efficiently Guidance for building and civil engineering projects Procurement requirements for reducing waste and using resources efficiently Model procurement wording for clients and contractors to cut waste on construction

More information

A. Statement of Accountability

A. Statement of Accountability A. Statement of Accountability National Savings is an Executive Agency of the Chancellor of the Exchequer and a Government Department. The Agency manages the issue and distribution of National Savings

More information

Contact Centre. National Occupational Standards May 2011

Contact Centre. National Occupational Standards May 2011 Contact Centre National Occupational Standards May 2011 Skills CFA 6 Graphite Square, Vauxhall Walk, London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org 2012 Skills CFA

More information

Housing Association Regulatory Assessment

Housing Association Regulatory Assessment Welsh Government Housing Directorate - Regulation Housing Association Regulatory Assessment Melin Homes Limited Registration number: L110 Date of publication: 20 December 2013 Welsh Government Housing

More information

Qualification Snapshot CIH Level 4 Certificate in Managing Responsive Repairs (QCF)

Qualification Snapshot CIH Level 4 Certificate in Managing Responsive Repairs (QCF) Qualification Snapshot CIH Certificate in Managing Responsive Repairs (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is

More information

QUALITY MANAGEMENT POLICY & PROCEDURES

QUALITY MANAGEMENT POLICY & PROCEDURES QUALITY MANAGEMENT POLICY & PROCEDURES Policy Statement Cotleigh Engineering Co. Limited specialises in the recruitment of engineering & technical personnel in the oil & energy, rail, civil engineering,

More information

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery

ESKITP714401 Implement procedures and standards relating to metrics for IT service delivery Overview This sub-discipline covers the competencies required to perform performance metrics. Monitoring service level performance is a complex task requiring collection of data, detailed analysis, and

More information

Benefits of Standardization. Benefits of Standardization

Benefits of Standardization. Benefits of Standardization Benefits of Standardization The main criteria for international standardization are: Improvement in universal technical communication and mutual understanding; Facilitation of international exchange of

More information

Technology and Cyber Resilience Benchmarking Report 2012. December 2013

Technology and Cyber Resilience Benchmarking Report 2012. December 2013 Technology and Cyber Resilience Benchmarking Report 2012 December 2013 1 Foreword by Andrew Gracie Executive Director, Special Resolution Unit, Bank of England On behalf of the UK Financial Authorities

More information

Integrated Assurance & Approval Strategy and Integrated Assurance & Approval Plans

Integrated Assurance & Approval Strategy and Integrated Assurance & Approval Plans Integrated Assurance & Approval Strategy and Integrated Assurance & Approval Plans A guide to implementing integrated assurance and approvals Version 1.0 - May 2011 Contents Introduction 03 Integrated

More information

You and Your Contractor

You and Your Contractor You and Your Contractor A manual of best practice in contract and relationship management Second Edition, 2011 Foreword This is the second edition of the best practice manual for practitioners of contract

More information

Role Profile. Job No. (Office Use) Directorate Corporate Support Department Finance Assets and Efficiency

Role Profile. Job No. (Office Use) Directorate Corporate Support Department Finance Assets and Efficiency Role Profile Job Title Strategic Procurement Project Manager Job No. (Office Use) C6014 Band/Band Range- (for career grades) Grade K Directorate Corporate Support Department Finance Assets and Efficiency

More information

THE PRIVATE DELIVERY OF PUBLIC SERVICES

THE PRIVATE DELIVERY OF PUBLIC SERVICES THE PRIVATE DELIVERY OF PUBLIC SERVICES Report of seminar 143 held on 3rd June 2008 at Freshfields Bruckhaus Deringer, London SUMMARY KEY CONCLUSIONS The PFI market in the UK is now mature, with over 600

More information

Major Project approval and assurance guidance

Major Project approval and assurance guidance Major Project approval and assurance guidance April 2011 Major Project approval and assurance guidance April 2011 Official versions of this document are printed on 100% recycled paper. When you have finished

More information

GOVERNMENT INTERNAL AUDIT COMPETENCY FRAMEWORK

GOVERNMENT INTERNAL AUDIT COMPETENCY FRAMEWORK GOVERNMENT INTERNAL AUDIT COMPETENCY FRAMEWORK March 2007 Government Internal Audit Profession This framework has been compiled by the Assurance, Control and Risk Team and the PSG Competency Framework

More information

1 Executive Summary 3 1.1 Physical deliverability of the plan 3 1.2 Commercial deliverability 3. 2 Confidentiality note 6

1 Executive Summary 3 1.1 Physical deliverability of the plan 3 1.2 Commercial deliverability 3. 2 Confidentiality note 6 Contents 1 Executive Summary 3 1.1 Physical deliverability of the plan 3 1.2 Commercial deliverability 3 2 Confidentiality note 6 This annex has been updated to reflect UK Power Networks March 2014 business

More information

CONCEPT AND BACKGROUND TO PUBLIC PRIVATE PARTNERSHIP (PPP) / PRIVATE FINANCE INITIATIVE (PFI) UK EXPERIENCE

CONCEPT AND BACKGROUND TO PUBLIC PRIVATE PARTNERSHIP (PPP) / PRIVATE FINANCE INITIATIVE (PFI) UK EXPERIENCE CONCEPT AND BACKGROUND TO PUBLIC PRIVATE PARTNERSHIP (PPP) / PRIVATE FINANCE INITIATIVE (PFI) UK EXPERIENCE Professor Mustafa Alshawi 11/20/2009 Chairman Iraq Institute for Economic Reforms (IIER) Baghdad,

More information

Foundations of contract management

Foundations of contract management The foundations of contract management are laid during the Request for Proposals (RFP) process, when key decisions are made about the service that is required, how its performance will be managed and the

More information

To be used in conjunction with the Invitation to Tender for Consultancy template.

To be used in conjunction with the Invitation to Tender for Consultancy template. GUIDANCE NOTE Tendering for, choosing and managing a consultant Using this guidance This information is not intended to be prescriptive, but for guidance only. Appointing consultants for relatively small

More information

Design quality and the private finance initiative

Design quality and the private finance initiative Design quality and the private finance initiative This paper sets out CABE s perspective on the ability of the private finance initiative (PFI) to deliver well-designed public buildings, and considers

More information

User Experience (UX) services

User Experience (UX) services User Experience (UX) services A key differentiator for Redweb, is our experience and knowledge around user centric websites and a user centric design process. We seek to understand what the user expects

More information

Best Practice in Design of Public-Private Partnerships (PPPs) for Social Infrastructure, particularly in Health Care and Education

Best Practice in Design of Public-Private Partnerships (PPPs) for Social Infrastructure, particularly in Health Care and Education EMAIL contact@fosterinfrastructure.com WEB www.fosterinfrastructure.com Best Practice in Design of Public-Private Partnerships (PPPs) for Social Infrastructure, particularly in Health Care and Education

More information

Brighton and Sussex University Hospital NHS Trust

Brighton and Sussex University Hospital NHS Trust Brighton and Sussex University Hospital NHS Trust Year Ending 31 March 2013 Annual Audit Letter July 2013 Ernst & Young LLP Executive summary Ernst & Young LLP 1 More London Place London SE1 2AF Tel: +44

More information

JOB DESCRIPTION. Position Title and Number: Senior Procurement Officer (100618) Health, Wellbeing & Commissioning

JOB DESCRIPTION. Position Title and Number: Senior Procurement Officer (100618) Health, Wellbeing & Commissioning JOB DESCRIPTION Position Title and Number: Senior Procurement Officer (100618) Grade: Department: Section: Responsible to: Responsible for: SO2 People Directorate Health, Wellbeing & Commissioning Team

More information

Driving Transformational Change. Innovative Solutions for Optimising Performance in Quarrying & Mining Fleets

Driving Transformational Change. Innovative Solutions for Optimising Performance in Quarrying & Mining Fleets Driving Transformational Change Innovative Solutions for Optimising Performance in Quarrying & Mining Fleets Babcock International Group: In Brief The UK s leading engineering support services organisation

More information

G-Cloud 7 Service Description Document. Third Party Services. Zendesk Licences 1. Zendesk Services (Consulting) 2. Nexus Pro Licences & Services 3

G-Cloud 7 Service Description Document. Third Party Services. Zendesk Licences 1. Zendesk Services (Consulting) 2. Nexus Pro Licences & Services 3 CONTENTS Zendesk Licences 1 Zendesk Services (Consulting) 2 Nexus Pro Licences & Services 3 GlobalTester Licences & Services 4 Service Clarity 5 Copyright Clearvision-CM 2015 0 ZENDESK LICENCES (HOSTED)

More information

HIGHWAY INFRASTRUCTURE ASSET MANAGEMENT STRATEGY

HIGHWAY INFRASTRUCTURE ASSET MANAGEMENT STRATEGY HIGHWAY INFRASTRUCTURE ASSET MANAGEMENT STRATEGY 16 November 2015 Highway Infrastructure Asset Management Strategy Contents Introduction 1.0 The Need for Asset Management 1.1. Background 1.2. Aims and

More information

TGA key performance indicators and reporting measures

TGA key performance indicators and reporting measures TGA key indicators and reporting measures Regulator Performance Framework Version 1.0, May 2015 About the Therapeutic Goods Administration (TGA) The Therapeutic Goods Administration (TGA) is part of the

More information

2.6 Select a. procurement route. cabe. Contents

2.6 Select a. procurement route. cabe. Contents 2.6 Select a procurement route 2.6.1 Procurement routes Procurement is the purchasing of products, work and services. It is more important than its unglamorous name suggests and plays a major part in any

More information

Government Soft Landings Explained. Deborah Rowland, Government Property Unit Ecobuild 5 th March 2014

Government Soft Landings Explained. Deborah Rowland, Government Property Unit Ecobuild 5 th March 2014 Government Soft Landings Explained Deborah Rowland, Government Property Unit Ecobuild 5 th March 2014 Industrial Strategy to transform the UK construction industry by 2025 Includes savings to be achieved

More information

ESKITP7145.01 Manage IT service delivery performance metrics

ESKITP7145.01 Manage IT service delivery performance metrics Overview This sub-discipline covers the competencies required to manage the monitoring, analysis and communication of IT service delivery performance metrics. Monitoring service level performance is a

More information

Table of Contents INTEGRATED MANAGEMENT SYSTEM MANUAL

Table of Contents INTEGRATED MANAGEMENT SYSTEM MANUAL Table of Contents INTRODUCTION... 4 COMMON REQUIREMENTS... 5 1. SCOPE... 7 1.1 DESCRIPTION OF ORGANIZATION... 7 1.2 SCOPE OF CERTIFICATION... 7 1.3 THIRD PARTY CERTIFICATION... 7 2. REFERENCES... 8 3.

More information

Maintenance of the prison estate in England and Wales

Maintenance of the prison estate in England and Wales National Offender Management Service Maintenance of the prison estate in England and Wales REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 300 Session 2008-2009 21 May 2009 The National Audit Office scrutinises

More information

Getting the Best Value from your Asset Management Information System

Getting the Best Value from your Asset Management Information System Getting the Best Value from your Asset Information System Presentation to AMSIG By Greg Hockey, Lilley (Qld) 13 May 2003 Case Study CMMS Audit ASSET MANAGEMENT SYSTEM & PROCESS GAP ANALYSIS SUMMARY Business

More information

Outsourcing of Vale customer services

Outsourcing of Vale customer services Cabinet report Report of Head of HR, IT and Customer Services Author: Geoff Bushell Telephone: 01235 547689 Textphone: 18001 01235 547689 E-mail: geoff.bushell@southandvale.gov.uk Cabinet member responsible:

More information

The Service Desk Manager is responsible for the performance of the Service Desk down to the individual level.

The Service Desk Manager is responsible for the performance of the Service Desk down to the individual level. Job title Department Reporting to K&T Service Desk Manager Knowledge and Technology (K&T) Head of K&T Operational Services Summary of role This role will operate across several BHF sites, primarily Greater

More information

Benefits realisation. Gate

Benefits realisation. Gate Benefits realisation Gate 5 The State of Queensland (Queensland Treasury and Trade) 2013. First published by the Queensland Government, Department of Infrastructure and Planning, January 2010. The Queensland

More information

Head of Engineering Job Description

Head of Engineering Job Description Head of Engineering Job Description (Job Code and Level: E006) Definition: Overall responsibility and accountability for the Engineering function across the UK which will include people and budgetary management.

More information

Efficient Operations for Maintenance

Efficient Operations for Maintenance Efficient Operations for Maintenance Business challenges Through Absoft s unrivalled experience of optimising operations and maintenance processes for operators, drilling and oilfield service companies,

More information

PROGRAMME FOR INTERNATIONAL STUDENT ASSESSMENT (PISA) 2018: CALL FOR TENDER PROCESS. An Overview

PROGRAMME FOR INTERNATIONAL STUDENT ASSESSMENT (PISA) 2018: CALL FOR TENDER PROCESS. An Overview PROGRAMME FOR INTERNATIONAL STUDENT ASSESSMENT (PISA) 2018: CALL FOR TENDER PROCESS An Overview Launch of the PISA 2018 Procurement Process In January 2014, the OECD plans to launch the first Call for

More information

BEST PRACTICE GUIDE 6: ESTABLISHING CONTRACTS. RDTL MINISTRY OF FINANCE Procurement Service

BEST PRACTICE GUIDE 6: ESTABLISHING CONTRACTS. RDTL MINISTRY OF FINANCE Procurement Service RDTL MINISTRY OF FINANCE Procurement Service BEST PRACTICE GUIDE 6: ESTABLISHING CONTRACTS 1 RDTL Procurement Guidelines The Procurement Legal Regime Decree Law sets out new procurement processes which

More information

Internal Audit Quality Assessment Framework

Internal Audit Quality Assessment Framework Internal Audit Quality Assessment Framework May 2013 Internal Audit Quality Assessment Framework May 2013 Crown copyright 2013 You may re-use this information (excluding logos) free of charge in any format

More information

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions.

The Victorian Public Sector values dictate the way we interact with each other, with our the market and guide the way that we make decisions. POSITION DESCRIPTION Position Title: Procurement Officer New Position Department: Finance Compliance & Procurement Date: 22/10/2015 Reports to (position): Procurement Manager Grade: 5 Positions that report

More information

CAPABILITY STATEMENT

CAPABILITY STATEMENT CAPABILITY STATEMENT WHAT WE DO With over 30 years experience in the property sector Thorne Hiley offers a bespoke service specially tailored to meet the individual requirements of each client. Thorne

More information

Achieving Excellence in Construction. A manager s checklist. Construction projects

Achieving Excellence in Construction. A manager s checklist. Construction projects Achieving Excellence in Construction A manager s checklist Construction projects Construction projects A manager s checklist This document outlines the key questions that a Senior Responsible Owner (SRO)

More information

ICH guideline Q10 on pharmaceutical quality system

ICH guideline Q10 on pharmaceutical quality system September 2015 EMA/CHMP/ICH/214732/2007 Committee for Human Medicinal Products Step 5 Transmission to CHMP May 2007 Transmission to interested parties May 2007 Deadline for comments November 2007 Final

More information

Defining Contract Management

Defining Contract Management Defining Contract Management Government must anticipate the contract management needs over the contract period. The main aspect to be emphasized under contract management is that this vital activity must

More information

Role Activity Grade 5 PAS Professional Officer

Role Activity Grade 5 PAS Professional Officer Role Activity Grade 5 PAS Generic Post Job Title: Market Insight Officer Title: Reporting to: Head of Market Insight School/ External & Community Relations Department: Job Family: Professional and Administrative

More information

CURRICULUM VITAE. Summary

CURRICULUM VITAE. Summary Mrs Roxann Dawson MCQI CQP Summary I am a highly motivated manager with experience within Construction Projects & London Underground (Rail) across a broad spectrum of disciplines encompassing the Communications,

More information

Procurement and contract strategies

Procurement and contract strategies Achieving Excellence in Construction Procurement Guide 06 Procurement and contract strategies 06 Contents 01 The Achieving Excellence Procurement Guides 02 Introduction 02 Principles 05 Process 18 Annex

More information

JOB DESCRIPTION. TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000

JOB DESCRIPTION. TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000 TITLE: Corporate Property Manager SALARY RANGE: 55,000-70,000 JOB DESCRIPTION DEPARTMENT: Property Management Services REGION: North East / North West / Midlands / London / South ACCOUNTABILITIES: The

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

We then give an overall assurance rating (as described below) indicating the extent to which controls are in place and are effective.

We then give an overall assurance rating (as described below) indicating the extent to which controls are in place and are effective. Good Practice Audit outcomes analysis Police Forces April 2013 to April 2014 This report is based on the final audit reports the ICO completed in the Criminal Justice sector, specifically of Police forces,

More information

A social marketing approach to behaviour change

A social marketing approach to behaviour change A social marketing approach to behaviour change An e-learning course in using social marketing to change or sustain behaviour About The NSMC Established by Government in 2006, we are the centre of excellence

More information

SUPPORTING THE RAIL INDUSTRY UNIQUE SOLUTIONS FOR UNIQUE SITUATIONS WWW.SGS.COM/RAIL

SUPPORTING THE RAIL INDUSTRY UNIQUE SOLUTIONS FOR UNIQUE SITUATIONS WWW.SGS.COM/RAIL SUPPORTING THE RAIL INDUSTRY UNIQUE SOLUTIONS FOR UNIQUE SITUATIONS WWW.SGS.COM/RAIL OUR UNIQUE SOLUTION TO YOUR UNIQUE SITUATION SGS is recognised as the global benchmark for quality and integrity. We

More information

Third Party Risks. Mick Atteberry Nebraska CERT Conference August 2006. August 2006 1

Third Party Risks. Mick Atteberry Nebraska CERT Conference August 2006. August 2006 1 Third Party Risks Mick Atteberry Nebraska CERT Conference August 2006 August 2006 1 Disclaimer Views expressed in this presentation are those of my own and do not reflect those of my employer. Examples

More information

Social performance indicators at the Collahuasi copper mine, Northern Chile

Social performance indicators at the Collahuasi copper mine, Northern Chile Social performance indicators at the Collahuasi copper mine, Northern Chile Daniel M. Franks Centre for Social Responsibility in Mining, The University of Queensland, Australia Luciano Malhue, Mauricio

More information

Job Description. Barnet Band & scale range. No. of staff responsible for 0 Budget responsibility ( ) Purpose of Job

Job Description. Barnet Band & scale range. No. of staff responsible for 0 Budget responsibility ( ) Purpose of Job Job Title Barnet Band & scale range Reports to Service area No. of staff responsible for 0 Budget responsibility ( ) Purpose of Job Job Description Partnership Manager Commissioning Group The will support

More information

ITIL CSI 2011 Vernon Lloyd

ITIL CSI 2011 Vernon Lloyd ITIL CSI 2011 Vernon Lloyd 12 th December 2011 Implementing or Improving? Vernon Lloyd International Client Director Fox IT Without change there is no innovation, creativity, or incentive for improvement

More information

JOB DESCRIPTION CONTRACTUAL POSITION

JOB DESCRIPTION CONTRACTUAL POSITION Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical

More information

Gateway review guidebook. for project owners and review teams

Gateway review guidebook. for project owners and review teams Gateway review guidebook for project owners and review teams The State of Queensland (Queensland Treasury and Trade) 2013. First published by the Queensland Government, Department of Infrastructure and

More information

Competence Criteria for Member (MCIBSE)

Competence Criteria for Member (MCIBSE) Competence Criteria for Member (MCIBSE) FACTSHEET M21 The competence criteria for the Member grade of CIBSE (MCIBSE) is directly aligned to the Competence Statements issued by the Engineering Council,

More information

Wirral Council: Job Role Profile HR USE ONLY JOB ROLE PURPOSE

Wirral Council: Job Role Profile HR USE ONLY JOB ROLE PURPOSE Wirral Council: Job Role Profile Job Role: Service: Reports to: No of Subordinates: Job Role Ref: Job Family: Proposed Grade: Line of Business Manager ICT Services Chief Information Officer 53 HR USE ONLY

More information

ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU

ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU ADVERT POSITION: SPECIALIST: CONTRACTS MANAGEMENT JOB LEVEL: 6 DURATION 3 YEAR CONTRACT LOCATION: NATIONAL OFFICE PORTFOLIO: DSU PURPOSE: To lead and facilitate effective organisation-wide contracts development,

More information

Contents page. fire engineering consultants

Contents page. fire engineering consultants Contents page fire engineering consultants Contents Introduction Why choose Tenos? Fire Engineering Services Fire Safety Engineering Passive Fire Protection Consultancy Fire Safety Management Fire Expert

More information

Performance Management Framework

Performance Management Framework Performance Management Framework June 2015 1 Quantity How much did we do? BSCB Performance Management Framework Quality How well did we do it? Outcomes What is the impact? 2 1. Introduction Bradford Safeguarding

More information

EMALAHLENI LOCAL MUNICIPALITY SUPPLIERS PERFORMANCE MONITORING POLICY

EMALAHLENI LOCAL MUNICIPALITY SUPPLIERS PERFORMANCE MONITORING POLICY EMALAHLENI LOCAL MUNICIPALITY SUPPLIERS PERFORMANCE MONITORING POLICY SUPPLY CHAIN MANAGEMENT UNIT Page 1 of 15 TABLE OF CONTENT No Description 1. Definitions 2. Preamble 3. Purpose 4. Problem Statement

More information

College and Training Organisation Survey 2015

College and Training Organisation Survey 2015 College and Training Organisation Survey 2015 A summary of the results December 2015 Of interest to colleges, other training organisations, employers and other stakeholders. Background The SFA s fifth

More information

Information Governance Strategy and Policy. OFFICIAL Ownership: Information Governance Group Date Issued: 15/01/2015 Version: 2.

Information Governance Strategy and Policy. OFFICIAL Ownership: Information Governance Group Date Issued: 15/01/2015 Version: 2. Information Governance Strategy and Policy Ownership: Information Governance Group Date Issued: 15/01/2015 Version: 2.0 Status: Final Revision and Signoff Sheet Change Record Date Author Version Comments

More information

Managing conflicts of interest in NHS clinical commissioning groups

Managing conflicts of interest in NHS clinical commissioning groups Report by the Comptroller and Auditor General Department of Health, NHS England and Monitor Managing conflicts of interest in NHS clinical commissioning groups HC 419 SESSION 2015-16 11 SEPTEMBER 2015

More information

DCA metrics for the approval of Auditing Firms for Certifications Scheme VERSION 1.0

DCA metrics for the approval of Auditing Firms for Certifications Scheme VERSION 1.0 DCA metrics for the approval of Auditing Firms for Certifications Scheme VERSION 1.0 2013, Data Centre Alliance Limited (www.datacentrealliance.org). All rights reserved. This publication may not be reproduced

More information

COMPANY QUALITY MANUAL

COMPANY QUALITY MANUAL COMPANY QUALITY MANUAL QM/BI/001(03) THE APPROACH TO QUALITY This manual and information within is the property of The Benbow Group Limited. The information contained herein may not be disclosed in whole

More information

Six top tips for travel managers to create savings in 2015

Six top tips for travel managers to create savings in 2015 Six top tips for travel managers to create savings in 2015 E-Guide 2 Introduction Savings remain a key focal point for Travel Managers in 2015 and through regular reviews and analysis, using management

More information

Civil Service PPPs Pensions issues

Civil Service PPPs Pensions issues Civil Service PPPs Pensions issues April 2006 Contents 2. Introduction 2. Civil service pension arrangements 3. Can employees continue as PCSPS active members following the PPP? 3. What will be the transferring

More information

HOME GROUP LIMITED JOB DESCRIPTION

HOME GROUP LIMITED JOB DESCRIPTION Ref No: HGL 1 JOB DETAILS HOME GROUP LIMITED JOB DESCRIPTION Job Holder: Job Title: IS Service Desk Manager Reports to: Head of IS Service Management Date: August 2012 2 JOB PURPOSE To lead the IS service

More information

Supplier Assurance Framework Good Practice Guide

Supplier Assurance Framework Good Practice Guide Supplier Assurance Framework Good Practice Guide Version 2.0 February 2015 1 P a g e V e r s i o n 2. 0 F e b 1 5 Contents INTRODUCTION... 3 SUPPLIER ASSURANCE FRAMEWORK OVERVIEW... 4 USING THE STATEMENT

More information