i-business CAPTURE PRO PROCEDURES

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1 Created: 11/26/12 Version: 4 Revised: 12/21/12 Created/Edited By: AJ Rodino i-business CAPTURE PRO PROCEDURES TABLE OF CONTENTS 1. i-business Capture Product I. Purpose II. Selling the Product/Minimum Computer Requirements III. Setup Request Procedures 2 2. Installing the Drivers 4 3. WEB Client Installation 1. Adding as a trusted site 2. Set security for trusted sites zone 3. Initial Login 4. SMART Client Installation 1. Verify.NET Framework 2. Run Compatibility Check 3. Install IBCP Smart Client Software Magtek Conversion Instructions 26 Page 1

2 1. i-business Capture Pro I. Purpose The purpose of this procedure is to outline the necessary steps for a successful setup and installation of the i-business Capture product. II. Selling of the Product We offer two scanners, Panini I:Deal and Panini MVX 50. The I:Deal is a manual feed, single check scanner. This scanner is ideal for low volume customers; fewer than 40 checks per day. The MVX50 is a batch scanner which automatically feeds and scans a group of checks (up to 50 checks per minute). The MVX50 sprays a general endorsement line on the back of the checks. Please note: When requesting a single check scanner to lease you may receive a Magtek Excella STX or Panini VX1F in lieu of the I:Deal depending on the inventory. Minimum Computer Requirements Web Client Hardware - Pentium 42.0 GHz or Core 2 Duo Requirements 1.86 GHz processor MB RAM MB free hard drive space - Network card - Broadband internet access - USB Screen resolution 800 x 600 (1024 x 768 recommended) Smart Client - Pentium GHz or Core 2 Duo 1.86 GHz processor (Recommend Pentium 3.0 GHz or Core 2 Duo 2.33 GHz due to processing requirement for the Amount Recognition Engine - 1 GB RAM - 2 GB free hard drive - Network card - Broadband internet access - Screen resolution 1024 x USB 2.0 Software Requirements - Windows XP (32 bit), Service Pack 2 or Service Pack 3 supported - Windows Vista (32 and 64 bit) Service Pack 1 supported - Windows 7 (32 and 64 bit) supported - Internet Explorer 6, 7, 8 or 9 - Windows 2000, Service Pack 4 (32 bit) - Windows XP, Service Pack 2 (32 bit) (Service Pack 3 supported) - Windows Vista, Service Pack 1 (32 and 64 bit) - Windows 7 (32 and 64 bit) -.NET 3.5 SP1 (installed with the Install Shield package) *For a list of compatible/supported scanners see Scanner Compatibility spreadsheet **Product does not work with Firefox or on Macs. IBC is certified for Vista Business Environment and Windows 7 Professional, not Home edition for either. Page 2

3 III. Setup Request Procedure Once you have successfully sold i-business Capture to a customer, you will need to follow these steps for requesting a new setup. Requirements: Signed i-business Capture agreement on file for each remote deposit customer. If this is the first Treasury Management product, the customer also needs to sign a master agreement. A. Complete the i-business Capture Setup Form. NOTE: Make sure to include the users First and Last Names of all the individuals at the company who will be using the product. B. Submit a Help Desk ticket: Request Category= Treasury Management > Request SubCategory= IBC Setup. Advise in body of ticket that you are requesting a new setup for i-business Capture. Attach the ibc Setup Request form AND the signed ibc Agreement. Tickets need to be opened by 3pm on Tuesday for Thursday fulfillment or by 3pm on Thursday for Monday fulfillment. C. You will be notified via when your ticket has been resolved- please review the resolution for changes. D. The scanner will be taken from the TM Solutions inventory, please verify the box contains the appropriate scanner, power and USB cables. E. If a customer discontinues the service, please return the leased scanner with all of the pieces to TM Services. If the scanner was purchased by the bank, please open a Help Desk ticket informing TM Services to deactivate the scanner because the customer discontinued the service. Page 3

4 2. Installing the Drivers: Does the user have administrative rights? Open an internet browser in Internet Explorer and type in the URL and click go or press enter to launch. 1. Click on Step 1: Download & Install Driver to display a list of available drivers. Find the appropriate driver. You must determine if the client is running a 32 bit or 64 bit version of Windows; to do so, right click on My Computer and go to properties. Under the General tab, look for RAM if the customer has 3GB or less they have a 32 bit version, if 4GB or more they have a 64 bit version. Page 4

5 2. Click on the appropriate driver to initiate the download. When prompted click Save to save the.zip file to the desktop. Then locate the.zip file, right click and choose Extract All. This will bring up a wizard that you will just click Next to extract the new, unzipped folder to the desktop. At this point you can delete the.zip file that was originally downloaded. Page 5

6 3. In the unzipped file (which will usually launch once unzipped) locate the Setup file and double click to launch (or if running Windows 7 or later, right click and Run as Administrator ). 4. This will launch the driver installation wizard, which you will leave everything at the default settings and just keep clicking Next. Once installation is complete click Finish. You can now delete the unzipped ScannerDriver folder on the desktop. You should also notice the shortcut for the Demo program somewhere on the desktop. Page 6

7 3. WEB CLIENT Instructions The majority of customers who use IBCP will utilize the Web Client option. This is the web based version of the product, ideal for customers that scan about 100 checks or less at a time. Back in the browser window, Click on 2: CapturePro Web. To pull up a quick reference of the required IE settings, click on the version of IE that the customer has installed this will open a PDF in a separate browser window of the required settings for that version of IE. 1. Add to Trusted Sites To add the site to the Trusted Sites List: A. Click on Tools then Internet Options B. Locate the Security tab C. Click on the Trusted Sites green checkmark icon D. Click on the Sites box Page 7

8 E. Type in F. Click on the Add button to put the site on the list G. Click Close to return to the Security Tab. Page 8

9 2. Set Security for the Trusted Sites Zone. A. Click on Custom Level Page 9

10 B. Set the Reset To: drop down list to Medium-low C. Click on Reset to set the level D. Click YES that you want to change the settings for this zone Page 10

11 E. Scroll down to Download signed ActiveX controls: F. Click ENABLE G. Scroll down to the Miscellaneous settings H. Scroll down to Access data sources across domains (this stops the prompting when you make a deposit) I. Set to ENABLE (Example of prompting if not enabled) Page 11

12 J. Scroll down to Web sites in less privileged web content zone can navigate in K. Set to ENABLE L. Click OK (not Reset) (Example of prompting if not enabled) Page 12

13 M. Click YES that you want to change the settings for this zone N. Click OK to finalize the settings and exit Page 13

14 3. Initial Login A. Back in the browser window, click on 2: CapturePro Web to bring up the dropdown menu and then click on Web Client Login B. This will open the login page, which the customer should save as a Favorite C. Have the user designated as the Administrator login. The first time each user logs in, they will walk through setting up Mutli- Factor Authentication (MFA) similar to initial login of ibusiness Banking. This will require them to setup a Picture, Personal Phrase and security questions. At the end of the setup, they will be prompted to register the computer. Page 14

15 D. Once the administrator is logged in, have them navigate to the Registration tab E. Have the administrator select the appropriate location (usually will only have one option) and scanner from the two drop-down fields and click Register Page 15

16 4. SMART CLIENT Instructions A small number of our customers who use IBCP will utilize the Smart Client option. This a locally installed software version of the product, ideal for customers that scan hundreds of checks at a time. 1. Verify Microsoft.NET Framework Verify that the customer has the appropriate Microsoft.NET Framework software. This is an operating requirement for this product. (Minimum Requirement:.NET Framework 3.5) Windows XP - Click on Start, Control Panel. - Double click Add or Remove Programs. - Once the screen opens, you can scroll through the list of installed applications and look for Microsoft.NET Framework. (Minimum Requirement:.NET Framework 3.5) *If Microsoft.NET Framework is not found, you can install the latest versionfrom Microsoft s website. Page 16

17 Vista and Windows 7 Most have Microsoft.NET Framework 3.5, or 4.0 installed at the time of purchase, but you may still need to activate the Framework software. (You do not need to install older versions if they have at minimum 3.5). - Go into Control Panel - Click on Programs and Features - Turn Windows Features On or Off - Click on the + sign next to each of the Microsoft.NET Framework folder(s) to expand - Check the boxes for all subsequent options (usually either 2 or 3 options) - Click OK (may take a few minutes to update) - *If Microsoft.NET Framework is not found, you can install the latest versionfrom Microsoft s website. Page 17

18 2. Run Compatibility Check Back in the browser window, Click on 3: CapturePro Smart. 1. First you will need to run a quick system compatibility check. To do this click on either the 32 bit or 64 bit version (depending on which OS is installed see page 4 for help on how to determine 32 bit v. 64 bit.) 2. Click RUN to download (depending on connection, should take a few minutes) Page 18

19 3. This will open a DOS screen which will run a quick program that will install C++ software if necessary. Once finished, you will see the following message, prompting you to press any key to continue 4. The DOS window should then disappear Page 19

20 3. Install IBCP Smart Client Software 1. Back in the browser window, click back on 3: CapturePro Smart and in the drop-down menu, click on Capture Pro Smart to download the Smart Client software 2. This will open a prompt window click INSTALL Page 20

21 3. Once installation is finished, the application will launch the login screen 4. At this point you will probably want to create a shortcut for the IBCP Smart Client. Locate in Programs under Wintrust Financial, right click on ibusiness Capture Pro and select Create Shortcut (Screenshot of how to create a shortcut in XP) Page 21

22 5. Have the user designated as the administrator login. The first time each user logs into SMART client they will see a multi-factor authentication warning which they must follow in order to login. Have the user click on the enroll/register link This will open a web browser and begin to walk them through MFA setup, exactly the same as a Web Client user Page 22

23 6. At the end of the MFA setup, they MUST register the computer. This will save a cookie on the computer if not done, or if cookies are cleared, they will see the prompt when they login 7. After successfully enrolling in MFA, the user will see the following message, instructing them to close out of the browser, and open up the IBCP application to login Page 23

24 8. Once MFA for the administrator is setup, have that user login. They will be prompted to change their temporary password. Then a window will pop-up asking them to register. Have them select the appropriate information from each drop-down and click Register Client Page 24

25 5. Magtek Conversion Instructions Existing customers with Magtek Scanners will need to have them converted from their current state prior to uninstalling/reinstalling. 1. With scanner plugged in (power and USB), navigate to the following location C:/Program Files/Magtek/Excella_STX/Sample/ - Pick the appropriate scanner (Excella STX) 2. Choose Excella STX VB Demo.exe (application) 3. Change device name to STX_USB, click Open Device. It will connect in the Status box below and then changes to Close Device) 4. Choose Magtek USB under USB Interface and click Set. Set will then gray out and device closes. 5. Unplug scanner (power and USB), wait a few seconds and then plug back in. 6. Proceed with uninstalling and re-installing Magtek scanner drivers. Page 25

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