55 TH EUHOFA INTERNATIONAL CONGRESS, NAIROBI, KENYA CONGRESS PROGRAMME

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1 CONGRESS PROGRAMME DAY TIME PARTICIPANTS PROGAMME PARTNERS PROGRAMME Saturday 26 th Nov Sunday 27th Nov All Day Arrival of Board members at Jomo Kenyatta International Airport Transfer to Safari Park Hotel Dinner for board members at the Safari Park Hotel. Dress Code: Casual Breakfast at Safari Park Hotel for Board members and partners 09:00 10:30 EUHOFA Board Meeting 10:30 11:00 Health Break 11:00-13:00 Board Meeting Continues :00 Lunch at Safari Park Hotel City tour for board members partners Lunch at Safari Park Hotel Dress Code: Smart Casual 14:00-17:00 FREE AFTERNOON All day 17:00 hrs 20:00 hrs Arrival of delegates and transfer from Jomo Kenyatta international Airport to Safari Park Hotel Registration Transfer to Utalii Hotel for a welcome cocktail Transfer back to Safari Park Hotel Dress Code: Smart casual

2 Monday 28 th Nov :00-08:30 08:30hrs 09:30 10:3030hrs 10:30 11:00hrs 55 TH EUHOFA INTERNATIONAL CONGRESS, NAIROBI, KENYA Breakfast at Safari Park Hotel Transfer from Safari Park Hotel to Kenyatta International Convention Centre (KICC) for the Congress opening ceremony. Welcome Speeches Principal Kenya Utalii College President, EUHOFA International Governor, Nairobi County Cabinet Secretary, Ministry of Tourism. Deputy President of the Republic of Kenya Health Break at the Convention Centre EUHOFA Group photo session outside the Convention Centre Academic Session I 11:00 11:30hrs 11:30 12:00hrs Hospitality Innovation & Creativity - Proposed speaker: Mr. Mohamud Jan Mohammed, Managing Director Serena Hotels and Lodges. Question & Answer Session City Walk 12:00 12:30hrs 12:30 13:00hrs Exceeding Customer Expectations: An exploration of the Experiential Dimension. - Proposed speaker: Dr. Mary Mutisya-Mutungi, Chair, Tourism Department, Kenyatta University. Presentation by EUHOFA sponsor Mr. Ed Kastli, Vice President, International Sales, American Hotel & Lodging Educational Institute (AHLEI) Return to KICC for lunch Dress Code: Business attire 13:00 14:00hrs Lunch for all delegates and partners at the main restaurant of the Kenyatta International Convention Centre.

3 14:15 onwards Transfer to Kenya Utalii College for a guided tour. Afternoon Tea Transfer back to Safari Park Hotel Dinner at the Nyama Choma Ranch Restaurant located at the hotel. Drive to Karen Blixen Museum and Kazuri Beads factory Transfer back to Safari Park Hotel Dinner at the Nyama Choma Ranch Restaurant. Dress Code: Smart casual Dress Code: casual Tuesday 29 th Nov Overnight at Safari Park Hotel 7:30-08:30hrs Breakfast in the Hotel Restaurant Breakfast Academic Session II 08:30-09:00hrs 09:00-9: 30hrs The Training Mix: Blending institutional and in-house training for high quality service. - Amb. Mwakai Sio, Director, International Hotel & Tourism Institute, Pioneer hospitality specialist. Visit to the Daphne Sheldrick Elephant Sanctuary and the adjacent Nairobi Safari Walk. 09:30-10:00hrs Question & Answer Session 10:00 10:30hrs The Impact of Tourism on Economic Development with specific reference to Kenya. Proposed speaker: Dr. Richard Ong ong a 10:30 11:00hrs Presentation by EUHOFA sponsor Proposed speaker: Mr. Matthew Stephens, Vice President, e-hotelier

4 Health Break 11:00-11:30hrs Academic Session III 11:30-12:00hrs Destination marketing in line with the emerging trends in hospitality. Proposed speaker: Damian Cook, CEO, E-Tourism Frontiers 12.00hrs Finance & Investments: Financing hotel and tourism projects and large scale tourism development versus standards and environmental sustainability. Proposed speaker: Mr. Mark Dunford, Member of Kenya Utalii College Governing Council Dress Code: Smart Casual Drive to Nairobi National Park hrs 14:00-16:00hrs Drive to Nairobi National Park Lunch at the Ivory Burning Site located inside Nairobi National Park. Game Drive. Dress Code: Casual/safari wear Lunch inside the Park at the Ivory Burning Site. Game Drive. Dress Code: Casual/safari wear Transfer to Safari Park Hotel 16:30hrs onwards Drive back to Safari Park Hotel for overnight FREE EVENING DINNER AT OWN COST AT SAFARI PARK OR AT PROPOSED SPECIALTY RESTAURANTS IN NAIROBI

5 FREE EVENING DINNER AT OWN COST AT SAFARI PARK OR AT PROPOSED SPECIALTY RESTAURANTS IN NAIROBI Wed. 30 th Nov :30-08:30hrs 08:30-09:00hrs Breakfast at Safari park hotel Academic Session IV Customer-Centric Culture Proposed speaker: Mr. Gerson Misumi, Managing Director -Tamarind Group Ltd. Breakfast at Safari park Hotel Visit to Kiambethu Tea Farm. 09:00-09:30hrs 09:30 10:00hrs Discussions/Question & Answer Session Topic of Choice Proposed speaker: Dr. Kenneth Ombongi, University of Nairobi, former Principal & CEO, Kenya Utalii College, former EUHOFA board member. Discussions/Question & Answer Session 10:00 10:30hrs 10:30 11:00hrs 11:00-11:30hrs Health Break Academic Session V Emerging Trends and sustainability in the hospitality industry - Proposed speaker: Dr. Joseph Mensah-Ansah, Ghana Institute of Management and Public Administration Question & Answer Session/Discussions

6 11:30-12:00hrs 12:30-13:00hrs Presentation by EUHOFA Sponsor (Mount Kenya University Hospitality School) Lunch at Safari Park Hotel Lunch served at the Farm House. 13:00-14:00hrs 14:00-15:30hrs Dress Code: Smart casual Transfer to International Hotel & Tourism Institute Tour of IHTI Afternoon tea. Transfer to Safari Park hotel to change into traditional attire. Dress Code: Casual Transfer to Safari Park hotel. 16:30hrs Transfer to Kenya Utalii College for the Gala Dinner (Annual Students Food Fair) 18:30hrs Dress Code: Traditional outfit from any part of the world Transfer to Safari Park Hotel for overnight. Transfer to Kenya Utalii College for Gala Dinner (Annual Students Food Fair) Dress Code: Traditional outfit from any part of the world 21:30-onwards Transfer to Safari Park Hotel for overnight.

7 Thursday, 1 st Dec :00-08:30hrs 09:00 10:30hrs 55 TH EUHOFA INTERNATIONAL CONGRESS, NAIROBI, KENYA Breakfast in the hotel restaurant EUHOFA General Assembly Dress Code: Safari Wear (in readiness for travel back to Nairobi). Breakfast at the restaurant Visit to the Nairobi National Museum and Snake Park. 11:00hrs 12:00hrs 12:30hrs Early lunch at Safari Park Hotel Departure from the hotel and driven north to Mount Kenya Region. Return to Safari Park Hotel for early lunch. Departure from the hotel and drive north to Mount Kenya Region. 14:30hrs Arrival at Mt. Kenya Safari Club. Arrival at Mt. Kenya Safari Club. (NOTE: EXCESS BAGGAGE TO BE LEFT IN STORAGE AT THE SAFARI PARK HOTEL) Dress Code: Safari Wear 16:00-19:00hrs 19:00-22:00hrs Rest of the afternoon at leisure at the club. Handover dinner in the members club restaurant and overnight. 07:00 8:00hrs Dress Code: Smart Casual Early breakfast at the Mt. Kenya Safari Club. Friday 2 nd Dec :30hrs 12:00hrs Departure to Sweet Waters Game Sanctuary. Game-drive in the Game Sanctuary to view wildlife especially the Chimpanzees. Lunch at the Sweet-waters Safari Lodge. 14:00hrs Departure for Nairobi Dress Code: Casual

8 16:30hrs Arrival at the Safari Park Hotel for overnight. (Accommodation included) Free evening with dinner on own arrangement. DAY TIME PARTICIPANTS PROGAMME Saturday 3 rd Dec Breakfast at the Safari Park Hotel. All day transfers to the Jomo Kenyatta International Airport for departure flights.