A summary of a commissioned study conducted by Forrester Consulting on behalf of Kofax

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "A summary of a commissioned study conducted by Forrester Consulting on behalf of Kofax"

Transcription

1 Market Analysis of Multichannel Capture, Business Process Management, and Smart Process Applications, 2013 through 2016 A summary of a commissioned study conducted by Forrester Consulting on behalf of Kofax January 2013 Introduction The following abridged report summarizes Forrester s independent market opportunity assessment of the multichannel capture (MCC), business process management (BPM) and smart process application (SPA) markets. The primary objective of this research was to assess the current market size of these segments and to forecast growth through 2016 based on market demand. Methodology Forrester used its existing data and primary research to size and analyze the MCC, BPM and SPA markets. A multi-country survey was fielded to IT budget-holders across the Unites States, United Kingdom, France, Germany and Russia to augment Forrester s internal data. Definitions Multichannel Capture Market The MCC market includes: A. Production capture, which encompasses centralized, pooled, or shared scanning operations with full-time staff and whose primary function is to scan content for archiving purposes. B. On-demand capture, such as software to support standalone scanners and multifunction devices with enabled scanning. These systems support office staff and point-of-service workers who capture information to complete a transaction (i.e., scanning and capture are not their full-time job). C. Mobile capture, the use of mobile devices such as smartphones, tablets, or industry-specific tools to photograph or video documents (e.g., pay stubs, checks, forms) by a customer/consumer or an employee. Business Process Management The complete BPM space includes dynamic case management (DCM), integration-centric BPM, and traditional BPM solutions. Firms and products in this market provide one of the BPM or DCM capabilities including: Case management solutions Integration-centric BPM capabilities Departmental BPM solutions Traditional BPM process support

2 Market Analysis of Multichannel Capture, Business Process Management, and Smart Process Applications, 2013 through Smart Process Applications SPA is a new category of application software designed to support industry-specific business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change. SPAs automate both structured and unstructured work activities in support of collaborative processes. As such, smart process applications contain all or most of the following core features: Document and content capture for incoming documents, forms, and faxes relevant to the business activity Embedded analytical tools designed for the business activity Collaboration capabilities for people to create content needed for the activity BPM tools for executing the steps involved in the activity Executive Summary MCC - Mature market with linear growth Production and on-demand capture are considered mature and linear-growth markets. Net new growth is due to a gradual entrance of new firms, maintenance and upgrades. The increased spending of buyers is due to increased functionality of products and services. Declining paper usage across developed markets is a downward driver of longterm growth. However, mobile is an emerging and moderately exponential growth market based on overall increasing B2B mobile demands. The global MCC market is forecast to grow from approximately $1.8B in 2010 to $2.5B in 2016, a 6.3 percent compound annual growth rate. BPM - Late growth phase and still chaotic The BPM market is in a late growth phase and business processes are still chaotic, broad, and burdened with content. The market is characterized by many large and small vendors; and large opportunity. The global market is forecast to grow from $3.2B in 2010 to $7.5B in 2016, an 18.7 percent compound annual growth rate. SPA - Nascent market that shows exponential growth Smart process applications is a nascent market that shows a positive, exponential growth outlook in the short-tomedium term; as enterprises shift their spending patterns from developing their own industry-specific smart applications in-house to purchasing them from software vendors. The MCC and BPM markets are separate; however, the SPA market overlaps with both and covers new space. The combined vertical markets are forecast to grow from $5B in 2010 to $15B in Smart Process Application Market MCC Market Production Electronic Content Transformation On Demand SPA Market BPM Market Mobile DCM Traditional Integration Source: a commissioned study conducted by Forrester Consulting on behalf of Kofax, January 2013.

3 Market Analysis of Multichannel Capture, Business Process Management, and Smart Process Applications, 2013 through Market Growth Doubling in Four Years The estimated market growth for MCC is moderate through BPM growth is estimated to be robust. The SPA market is the most attractive growth segment across several vertical markets, ranging from to percent compound annual growth rate (CAGR). The combined market opportunity of all three categories will grow from $7.1 billion in 2012 to $14 billion in 2016, effectively doubling in four years. Combined MCC, BPM and SPA Market Growth Forecast 18% CAGR $14.0 B $7.1 B

4 Market Analysis of Multichannel Capture, Business Process Management, and Smart Process Applications, 2013 through Global Multichannel Capture Market at 6.3% CAGR through 2016 New growth within MCC is mainly from mobile capture in developed markets, while production and on-demand drive growth from emerging markets. A deep dive review of survey respondents revealed that 26% were planning to implement mobile capture in months, and 47% were planning to expand and/or upgrade existing implementation.

5 Market Analysis of Multichannel Capture, Business Process Management, and Smart Process Applications, 2013 through Global BPM Market at 18.7% Growth through 2016 BPM enjoys a CAGR of over 18 percent, significantly higher than the 11 percent CAGR for the global software market as a whole. The survey data shows 71.4 percent of US respondents see the connection between BPM, extracting data from content, and improved analytics. Globally, the SPA Market Shows Sizeable Growth across Verticals through 2015 The SPA market shows most attractiveness within the financial services, government, insurance, and healthcare verticals. The financial services market has the largest market size, and tends to be an early adopter of capture and smart technology. Analysis shows there is a strong need for document, BPM, capture and case management. The branch remains a cornerstone of a bank s sales and service proposition, but is transforming to recreate more a personalized experience. Banks are increasingly focusing on driving sales through the online channel due to growth in the number of customers using online banking. Government is the second largest market after financial services, and despite tight and declining budgets, there is a very strong spending propensity toward operational cost and risk reduction. Additionally, government is a strong adopter of mobile and tablet across the organization. Capture and processes automation will provide improvement for citizen-facing services and for productivity gains where there is excellent potential for BPM and case management.

6 Market Analysis of Multichannel Capture, Business Process Management, and Smart Process Applications, 2013 through Insurance has consistent demand and is a reliably attractive industry for capture and smart technologies. Five core processes that can be maximized with SPA are account opening, customer service, regulatory reporting, renewal/ member management, and agency management. Healthcare has a heightened regulatory environment and will serve as a driver of demand for capture and smart technologies. Healthcare has traditionally had low IT expenditures with medium IT expertise and infrastructure, but is able to leverage technology to reduce costs and meet healthcare regulations. Smart Process App Market (US$ millions) Most respondents see the connection between capture technology and BPM. They believe that better analytics applied to capture technology will significantly enhance their business processes, and that extracting data from the content is a necessary component of driving efficiencies in their business process. These components together are a driving force for the anticipated accelerated growth within the newly defined smart applications market.

7 Market Analysis of Multichannel Capture, Business Process Management, and Smart Process Applications, 2013 through About Kofax Kofax plc (LSE: KFX) is a leading provider of innovative smart capture and process automation software and solutions for the business critical First Mile TM of customer interactions. These begin with an organization s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific Kofax, Inc. All rights reserved. Kofax, the Kofax logo and First Mile are trademarks or registered trademarks of Kofax, Inc. in the U.S. and other countries. Other names may be trademarks or registered trademarks of their respective owners. ( )

Kofax White Paper. Overcoming Challenges in Accounts Payable Automation. Executive Summary. Benefits of Accounts Payable Automation

Kofax White Paper. Overcoming Challenges in Accounts Payable Automation. Executive Summary. Benefits of Accounts Payable Automation Kofax White Paper Overcoming Challenges in Accounts Payable Automation Executive Summary Accounts payable automation presents unique challenges. It is characterized by large volumes of data, arriving in

More information

Kofax White Paper. Seven Ways to Make the First Mile of Business Smarter. The First Mile Challenge of Business. Executive Summary

Kofax White Paper. Seven Ways to Make the First Mile of Business Smarter. The First Mile Challenge of Business. Executive Summary Kofax White Paper Executive Summary Today, customers are sophisticated and connected. with the power to leave you for another company, with a simple swipe or click. Things like loan applications, claims

More information

Kofax White Paper. Mobile Technology for Advanced AP Automation. Executive Summary

Kofax White Paper. Mobile Technology for Advanced AP Automation. Executive Summary Kofax White Paper Mobile Technology for Advanced AP Automation Executive Summary Mobile devices, including iphones, ipads, and Android devices are an engaging and fast-growing method for enterprise interaction

More information

Kofax Corporate Presentation

Kofax Corporate Presentation Kofax Corporate Presentation Table of contents Slide 2 Our standard sales presentation Slides 3-26 Addendum for your use in customizing your deck Slides 27-161 Detailed Table of Contents KOFAX STANDARD

More information

Kofax White Paper. Transforming the First Mile : Kofax Customer Onboarding for Financial Services

Kofax White Paper. Transforming the First Mile : Kofax Customer Onboarding for Financial Services Kofax White Paper Transforming the First Mile : Kofax Customer Onboarding for Financial Services Executive Summary Customer onboarding is one of the most important events in the life cycle of a banking

More information

Kofax White Paper. 5 Steps to Automating Accounts Payable. How to Achieve Process-Ready Data. Business is a Conversation

Kofax White Paper. 5 Steps to Automating Accounts Payable. How to Achieve Process-Ready Data. Business is a Conversation Kofax White Paper 5 Steps to Automating Accounts Payable Business is a Conversation David Weinberger The Cluetrain Manifesto: The End of Business as Usual By Christopher Locke, Rick Levine, Doc Searls,

More information

Global Enterprise Content Management Market Mobile and Cloud Platforms are Driving Widespread Adoption

Global Enterprise Content Management Market Mobile and Cloud Platforms are Driving Widespread Adoption Global Enterprise Content Management Market Mobile and Cloud Platforms are Driving Widespread Adoption January 2015 Contents Section Slide Number Executive Summary 3 Market Overview 10 Total ECM Market

More information

Kofax White Paper. Overcoming Challenges in AP Automation. Executive Summary. Benefits of Accounts Payable Automation

Kofax White Paper. Overcoming Challenges in AP Automation. Executive Summary. Benefits of Accounts Payable Automation Kofax White Paper Executive Summary Accounts payable automation presents unique challenges. It is characterized by large volumes of data, arriving in different formats and media that must be securely received,

More information

Making the First Mile of Business Smarter

Making the First Mile of Business Smarter Making the First Mile of Business Smarter This is the Age of the Customer. Today s customers are sophisticated, connected and empowered. They expect ease-of-use, intuitive self-service and fast response.

More information

white paper Enhancing the Customer Experience with Enterprise-Wide E-Signatures

white paper Enhancing the Customer Experience with Enterprise-Wide E-Signatures white paper Enhancing the Customer Experience with Enterprise-Wide E-Signatures White Paper Enhancing the Customer Experience with Enterprise-Wide E-Signatures Page 2 Enhancing the Customer Experience

More information

Kofax White Paper. The Business Case for Automating Document Driven Business Processes. An Enterprise Approach to Capture

Kofax White Paper. The Business Case for Automating Document Driven Business Processes. An Enterprise Approach to Capture Kofax White Paper Current business processes don t necessarily need to be revamped to put (capture) technologies to work. The return on investment is relatively easy to calculate, and it is often very

More information

Enterprises Shift To Smart Process Apps To Engage Customers

Enterprises Shift To Smart Process Apps To Engage Customers A Custom Technology Adoption Profile Commissioned By Kofax Executive Summary Historically, companies have invested in systems that make the business more efficient systems like customer relationship management

More information

Industrial/Manufacturing

Industrial/Manufacturing Practice Richa Gupta, Analyst Drew Nathanson Vice President Executive Brief 2011 Barcode Global Industry Planning Service Industrial/Manufacturing December 2011 Volume 1 Track 3: Vertical Market Analysis

More information

Global Off Shoring and Outsourcing Market Dynamics

Global Off Shoring and Outsourcing Market Dynamics Global Off Shoring and Outsourcing Market Dynamics Tomas Volek, Accenture INSTRUCTIONS FOR USE OF THIS DOCUMENT IMPORTANT This presentation was created for the purpose of the Softcon conference in Bratislava

More information

Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite

Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite April 2015 Contents Section Slide Number Executive Summary 3 Market Overview 10 Total

More information

Global Web and Mobile Analytics Market Mobile Emerges as a Stand-alone Segment; Predictive Analytics is the Secret Sauce for Monetization

Global Web and Mobile Analytics Market Mobile Emerges as a Stand-alone Segment; Predictive Analytics is the Secret Sauce for Monetization Global Web and Mobile Analytics Market Mobile Emerges as a Stand-alone Segment; Predictive Analytics is the Secret Sauce for Monetization August 2014 Contents Section Slide Number Executive Summary 5 Market

More information

Achieving Faster Time to Market and Lowering Costs. Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014

Achieving Faster Time to Market and Lowering Costs. Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014 Achieving Faster Time to Market and Lowering Costs Accenture Product Lifecycle Management in Aerospace and Defense Survey 2014 Executive Summary Aerospace and defense companies want more from their investments

More information

Kofax White Paper. Document Capture Across the Health Care Enterprise: Onramp to Improved Business Processes and Health Care Quality.

Kofax White Paper. Document Capture Across the Health Care Enterprise: Onramp to Improved Business Processes and Health Care Quality. Kofax White Paper About HDM For more than 14 years, Health Data Management has been the leading source for news and in-depth analysis on using information technology to achieve business goals and improve

More information

Report on App, Platform and Device Preferences from the Leader in Secure Mobility

Report on App, Platform and Device Preferences from the Leader in Secure Mobility RESEARCH REPORT GOOD TECHNOLOGY TM MOBILITY INDEX REPORT Q3 2014 Report on App, Platform and Device Preferences from the Leader in Secure Mobility This report is part of the Good Technology TM Mobility

More information

Group Financial Outlook and Strategy. Mark Langer, CFO Paris, November 19, 2014

Group Financial Outlook and Strategy. Mark Langer, CFO Paris, November 19, 2014 Investor Day 2014 Group Financial Outlook and Strategy Mark Langer, CFO Paris, November 19, 2014 HUGO BOSS 19-Nov-14 2 Agenda Review of past financial performance Current trading update Financial implications

More information

Supporting Customer Journeys and Your Business with a Cloud Contact Center. ebook

Supporting Customer Journeys and Your Business with a Cloud Contact Center. ebook Supporting Customer Journeys and Your Business with a Cloud Contact Center ebook COMPANIES ARE ACCELERATING MOVEMENT Contact Center Applications Are Going to the Cloud Frost & Sullivan / Sept 2014 Report

More information

Software vendors evolution in the new industry paradigm

Software vendors evolution in the new industry paradigm Software vendors evolution in the new industry paradigm Future of independent software vendors www.wipro.com Rajesh Gupta Rajesh Gupta Practice head- ISV vertical Practice head- ISV vertical Manufacturing

More information

Lenovo + IBM x86 Server Business: A Transformational Winning Combination

Lenovo + IBM x86 Server Business: A Transformational Winning Combination Lenovo + IBM x86 Server Business: A Transformational Winning Combination x86 Server Business A US$34 billion global technology company #1 PC player in the world Innovative products from PC to PC+ Excellence

More information

Kofax Solution Brief. Kofax Enterprise Capture Solutions Enable Document-driven Business Processes in SharePoint

Kofax Solution Brief. Kofax Enterprise Capture Solutions Enable Document-driven Business Processes in SharePoint Kofax Solution Brief Kofax Enterprise Capture Solutions Enable Document-driven Business Processes in SharePoint Today, information has two faces: On the one hand, it is the basis for most business processes

More information

SMB Cloud InsightsTM

SMB Cloud InsightsTM 2015 SMB Cloud InsightsTM TURKEY DEFINITIONS Cloud Services Categories This research is focused on the cloud services that matter most to SMBs: IaaS, Web Presence and Web Applications, Unified Communications,

More information

The Future of Scanning

The Future of Scanning A Questex Company The Future of Scanning Capture and Scan, Key Drivers and Improvements for Business Office Technology & Services A Multi-Client Study T h e F u t u r e o f S c a n n i n g Introduction

More information

Marketing Automation Solutions Market India Increasing Enterprise Digital Marketing Initiatives Drive Growth at a CAGR of 25% by 2020

Marketing Automation Solutions Market India Increasing Enterprise Digital Marketing Initiatives Drive Growth at a CAGR of 25% by 2020 Marketing Automation Solutions Market India Increasing Enterprise Digital Marketing Initiatives Drive Growth at a CAGR of 25% by 2020 P82F-70 December 2014 Contents Section Slide Number Executive Summary

More information

Executive Summary...2. Introduction...3. Definitions...3. Why Operational Performance Optimization...4

Executive Summary...2. Introduction...3. Definitions...3. Why Operational Performance Optimization...4 Optimizing Operational Performance from a Financial Management Perspective Executive Summary...2 Introduction...3 Definitions...3 Why Operational Performance Optimization....4 An Introduction to Optimizing

More information

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014 A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies November 2014 Internet-Of-Things Solution Deployment Gains Momentum Among Firms Globally Improved Customer Experience

More information

Kofax White Paper. The Top Seven Reasons to Automate Accounts Payable. Introduction

Kofax White Paper. The Top Seven Reasons to Automate Accounts Payable. Introduction Kofax White Paper The Top Seven Reasons to Automate Accounts Payable Introduction The accounts payable (AP) process is difficult to tame, yet well worth the effort. The reasons for investing in accounts

More information

US Physician Revenue Cycle Management. Overview and Outlook, 2012 2017

US Physician Revenue Cycle Management. Overview and Outlook, 2012 2017 US Physician Revenue Cycle Management Overview and Outlook, 2012 2017 June 2013 Contents Section Slide Numbers Executive Summary 4 Study Scope and Research Methodology 11 Macro Trends: National Health

More information

GOOD TECHNOLOGY TM MOBILITY INDEX REPORT Q2 2014

GOOD TECHNOLOGY TM MOBILITY INDEX REPORT Q2 2014 RESEARCH REPORT GOOD TECHNOLOGY TM MOBILITY INDEX REPORT Q2 2014 Report on App, Platform and Device Preferences from the Leader in Secure Mobility This report is part of the Good Technology Mobility Index,

More information

Global BPO Market Forecast: 2014-2018

Global BPO Market Forecast: 2014-2018 Global BPO Market Forecast: 2014-2018 Market Forecast Report Abstract June 2014 By John Willmott BPO Market Development program NelsonHall 233 pages research.nelsonhall.com Who Is This Report For? NelsonHall

More information

TechNavio Infiniti Research

TechNavio Infiniti Research TechNavio Infiniti Research http://www.marketresearch.com/infiniti Research Limited v2680/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday:

More information

I D C T E C H N O L O G Y S P O T L I G H T. B i g D a t a a n d E C M : Making Smarter Decisions

I D C T E C H N O L O G Y S P O T L I G H T. B i g D a t a a n d E C M : Making Smarter Decisions I D C T E C H N O L O G Y S P O T L I G H T B i g D a t a a n d E C M : Making Smarter Decisions October 2013 Adapted from Worldwide Big Data Technology and Services 2012 2016 Forecast, Melissa Webster

More information

> Cognizant Analytics for Banking & Financial Services Firms

> Cognizant Analytics for Banking & Financial Services Firms > Cognizant for Banking & Financial Services Firms Actionable insights help banks and financial services firms in digital transformation Challenges facing the industry Economic turmoil, demanding customers,

More information

The Hidden Value of Enterprise Content Management Deliver business value by leveraging information

The Hidden Value of Enterprise Content Management Deliver business value by leveraging information The Hidden Value of Enterprise Content Management Deliver business value by leveraging information Introduction Enterprise Content Management (ECM) provides new information management tools, strategies

More information

Sales Force Effectiveness in Pharma Is No Placebo. Pratap Khedkar, Namita Kalyan and Eric Scott

Sales Force Effectiveness in Pharma Is No Placebo. Pratap Khedkar, Namita Kalyan and Eric Scott Sales Force Effectiveness in Pharma Is No Placebo Pratap Khedkar, Namita Kalyan and Eric Scott Sales Force Effectiveness in Pharma Is No Placebo Pratap Khedkar, Namita Kalyan and Eric Scott The pharmaceutical

More information

Digital Disruption & the Digital Media Supply Chain

Digital Disruption & the Digital Media Supply Chain Digital Disruption & the Digital Media Supply Chain The Media & Entertainment industry has been in a state of disruption for the past 15 years. Digital technology has wreaked havoc on traditional business

More information

Global Trends in Non-Life Insurance: Policy Administration

Global Trends in Non-Life Insurance: Policy Administration What you need to know NON-LIFE INSURANCE Global Trends in Non-Life Insurance: Policy Administration Key trends in policy administration and the implications for the non-life insurance industry Contents

More information

Boosting Customer Loyalty and Bottom Line Results

Boosting Customer Loyalty and Bottom Line Results Boosting Customer Loyalty and Bottom Line Results Putting Customer Experience First in Your Contact Center TABLE OF CONTENTS Meeting Today s Customer Expectations...1 Customer Service is an Ongoing Experience...2

More information

Source to Pay: Transforming Invoice Processing and Document Management

Source to Pay: Transforming Invoice Processing and Document Management WIPRO CONSULTING SERVICES Business Methods Series Source to Pay: Transforming Processing and Document Management Paulo Jose Freixa Calhau Preto Senior Manager, Finance & Accounting Transformation Practice,

More information

Analysis of the Global Learning Management Systems Market Traditional Dichotomy Between Walled Garden and Open-source Products Gives Way to Middle

Analysis of the Global Learning Management Systems Market Traditional Dichotomy Between Walled Garden and Open-source Products Gives Way to Middle Analysis of the Global Learning Management Systems Market Traditional Dichotomy Between Walled Garden and Open-source Products Gives Way to Middle Ground of Configurable Solutions January 2015 Contents

More information

dbaccess European TMT Conference

dbaccess European TMT Conference dbaccess European TMT Conference London, UK September 03 & 04, 2013 Safe-Harbor-Statement This presentation contains forward-looking statements based on beliefs of Software AG management. Such statements

More information

Genesys Notification Center

Genesys Notification Center Genesys Notification Center Benefits Optimize Campaign Results: Increase contact and response rates Decrease inbound call volumes Drive high-value inbound calls Simplify Compliance: Self-service rules

More information

IBM Enterprise Content Management Product Strategy

IBM Enterprise Content Management Product Strategy White Paper July 2007 IBM Information Management software IBM Enterprise Content Management Product Strategy 2 IBM Innovation Enterprise Content Management (ECM) IBM Investment in ECM IBM ECM Vision Contents

More information

I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S. I D C M a t u r i t y M o d e l : P r i n t a n d D o c u m e n t M a n a g e m e n t

I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S. I D C M a t u r i t y M o d e l : P r i n t a n d D o c u m e n t M a n a g e m e n t Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com E X C E R P T I N D U S T R Y D E V E L O P M E N T S A N D M O D E L S I D C M a t u r i t y M o

More information

Taking Mobility To The Next level: Put Your Focus On The Customer Experience

Taking Mobility To The Next level: Put Your Focus On The Customer Experience Taking Mobility To The Next level: created in partnership with: Introduction Mobile computing solutions are increasingly ubiquitous in the enterprise field service space, not only because technology enables

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

Stephen Worn Global CTO & Board Director DatacenterDynamics

Stephen Worn Global CTO & Board Director DatacenterDynamics Infrastructure, Technology & Investment Trends: Which Global Gateways are best placed to lead into the Digital World? HKEx Eco-System Conference March 20 2014 Stephen Worn Global CTO & Board Director DatacenterDynamics

More information

Benefits Administration: Should You Outsource or Manage In-House? As companies consider options, Health Care Reform may impact decisions

Benefits Administration: Should You Outsource or Manage In-House? As companies consider options, Health Care Reform may impact decisions Benefits Administration: Should You Outsource or Manage In-House? As companies consider options, Health Care Reform may impact decisions Contents Introduction 3 Findings 5 Which Areas of Benefits Administration

More information

2011-2015. Sample-Global Big Data Market in the Healthcare Sector. technavio insights

2011-2015. Sample-Global Big Data Market in the Healthcare Sector. technavio insights 1 technavio insights About TechNavio Technavio is the research platform of Infiniti Research. Infiniti Research provides actionable market intelligence to leading companies worldwide. A team of 120 analysts

More information

Brazilian Mobile Advertising Services Market Application-to-peer SMS Advertising is Expected to Generate a CAGR of 55.

Brazilian Mobile Advertising Services Market Application-to-peer SMS Advertising is Expected to Generate a CAGR of 55. Brazilian Mobile Advertising Services Market Application-to-peer SMS Advertising is Expected to Generate a CAGR of 55.5% until 2019 9838-65 January 2015 Contents Section Slide Number Executive Summary

More information

Mobile Thought Leadership > Global

Mobile Thought Leadership > Global > www.fico.com Make every decision count The Mobile Revolution Mobile technology is revolutionizing the way we live. The number of smartphone users globally has already topped the one billion mark, and

More information

Mobile Thought Leadership > US

Mobile Thought Leadership > US > www.fico.com Make every decision count The Mobile Revolution Mobile technology is revolutionizing the way we live. The number of smartphone users globally has already topped the one billion mark, and

More information

B2B Integration. Business Value and Adoption Trends. BARCHI GILLAI and TAO YU. Foreword by OpenText (formerly GXS, INC.)

B2B Integration. Business Value and Adoption Trends. BARCHI GILLAI and TAO YU. Foreword by OpenText (formerly GXS, INC.) B2B Integration Business Value and Adoption Trends BARCHI GILLAI and TAO YU Foreword by OpenText (formerly GXS, INC.) June 2013 Foreword Today s businesses can no longer be successful solely operating

More information

Global Learning Management System Market Analysis - Forecast (2014-2020)

Global Learning Management System Market Analysis - Forecast (2014-2020) Brochure More information from http://www.researchandmarkets.com/reports/3506494/ Global Learning Management System Market Analysis - Forecast (2014-2020) Description: This analysis is one of the most

More information

CITIGROUP GLOBAL TECHNOLOGY CONFERENCE. September 2, 2014

CITIGROUP GLOBAL TECHNOLOGY CONFERENCE. September 2, 2014 CITIGROUP GLOBAL TECHNOLOGY CONFERENCE September 2, 2014 SAFE HARBOR This presentation contains forward-looking statements, including, among other things, statements regarding our growth prospects; our

More information

Global Mobile Identity and Access Management Market

Global Mobile Identity and Access Management Market Global Mobile Identity and Access Management Market 2009-2013 Table of Contents 1. Introduction...3 2. Market Size and Forecast...4 3. Geographic Segmentation...5 3.1.Market Size in Americas...6 3.2.Market

More information

NEULION INVESTOR PRESENTATION

NEULION INVESTOR PRESENTATION MARCH 2014 NEULION INVESTOR PRESENTATION Powering the global transformation to Interactive TV anywhere FORWARD-LOOKING STATEMENTS Certain statements herein are forward-looking statements and represent

More information

Creating a premier global smartphone player

Creating a premier global smartphone player Lenovo + Motorola = A Winning Combination US$33.9 billion revenue global technology company #3 smart connected device player globally #1 PC vendor globally #2 smartphone brand in China #4 smartphone player

More information

Kofax White Paper. Achieving Measurable Gains by Automating Claims Processing. Executive Summary

Kofax White Paper. Achieving Measurable Gains by Automating Claims Processing. Executive Summary Kofax White Paper Achieving Measurable Gains by Automating Claims Processing By Jonathan Casher, Senior Consultant IOMA Advisory Services About the Institute of Management and Administration (IOMA) Since

More information

Lexmark Enterprise Software. Transforming customer engagement

Lexmark Enterprise Software. Transforming customer engagement Lexmark Enterprise Software Transforming customer engagement Customer relationships are the lifeblood of your business Whether you serve businesses, consumers, patients, students or citizens, the quality

More information

Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016

Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016 Global CRM Software Market with Focus on Cloud Applications (2016-2020) April 2016 Global CRM Software Market with Focus on Cloud Applications Scope of the Report The report titled Global CRM Software

More information

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition

Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Topic: Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition Contact Center Outsourcing (CCO) Annual Report: June 2014 Preview Deck Our research offerings for global

More information

Digital Marketing Budgets Increase, Reflecting Focus on Customer Experience

Digital Marketing Budgets Increase, Reflecting Focus on Customer Experience G00255396 Digital Marketing Budgets Increase, Reflecting Focus on Customer Experience Published: 9 January 2014 Analyst(s): Laura McLellan Gartner's Digital Marketing Spending Survey shows that digital

More information

Outlook for Cloud technology in Big Data and Mobility

Outlook for Cloud technology in Big Data and Mobility 2014 Outlook for Cloud technology in Big Data and Mobility Wayne Collette, CFA, Senior Portfolio Manager Cloud technology is a significant and ongoing trend affecting the technology industry. A new breed

More information

Delivering Vertical Solutions to a Global Market

Delivering Vertical Solutions to a Global Market PARTNERSHIP Microsoft Dynamics AX Microsoft Dynamics Industry Solutions Delivering Vertical Solutions to a Global Market White Paper July 2007 http://www.microsoft.com/dynamics/ax/product/industrysolutions.mspx

More information

ICT services for SMEs in Western Europe: forecasts and analysis 2013 2018

ICT services for SMEs in Western Europe: forecasts and analysis 2013 2018 Research Report ICT services for SMEs in Western Europe: forecasts and analysis 2013 March 2013 Patrick Rusby 2 Contents Slide no. 5. Executive summary 6. Executive summary 7. Fixed voice revenue continues

More information

The Connected World Survey

The Connected World Survey The Connected World Survey The Emerging Markets Perspective Key Insights Amdocs and Frost & Sullivan June 2010 1 Outline About the Research Key Insights 2 About the research The Objective: Understand how

More information

Top Unified Communications Trends For Midsize Businesses

Top Unified Communications Trends For Midsize Businesses A Custom Technology Adoption Profile Commissioned By Cisco January 2014 Top Unified Communications Trends For Midsize Businesses 1 Introduction As the corporate landscape becomes increasingly mobile, and

More information

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR

Building the Digital HR Organization. Accenture and SuccessFactors on the changing nature of HR Building the Digital HR Organization Accenture and SuccessFactors on the changing nature of HR More than ever, HR has to contend with changing business demands and an evolving workforce. At the same time,

More information

The Drive to Digitization in Insurance:

The Drive to Digitization in Insurance: The Drive to Digitization in Insurance: Turning Big Paper into Big Profit A White Paper Author: Mark Breading, SMA Partner Published Date: February, 2012 Page 1 Table of Contents Big Paper is a Big Deal

More information

Essential Elements of an IoT Core Platform

Essential Elements of an IoT Core Platform Essential Elements of an IoT Core Platform Judith Hurwitz President and CEO Daniel Kirsch Principal Analyst and Vice President Sponsored by Hitachi Introduction The maturation of the enterprise cloud,

More information

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018

Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Transparency Market Research Hadoop Market - Global Industry Analysis, Size, Share, Growth, Trends, and Forecast, 2012 2018 Buy Now Request Sample Published Date: July 2013 Single User License: US $ 4595

More information

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS

AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS AMDOCS CRM FOR FINANCIAL SERVICES INSTITUTIONS THE NEED FOR CRM EXCELLENCE In today s highly competitive and challenging environment, financial services institutions can no longer base their strategy primarily

More information

Global Workforce Management (WFM) Software Market in Healthcare 2015-2019

Global Workforce Management (WFM) Software Market in Healthcare 2015-2019 Global Workforce Management (WFM) Software Market in Healthcare 2015-2019 Global Workforce Management (WFM) Software Market in Healthcare 2015-2019 Sector Publishing Intelligence Limited (SPi) has been

More information

Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service

Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service Accenture Perfect Sales Part of the Accenture Commercial Services for Consumer Goods Business Service Winning the War in the Store by Optimizing Field-based Sales Activities 2 The external environment

More information

How successful is your campaign and promotion management? Towards best-practice campaign management strategies

How successful is your campaign and promotion management? Towards best-practice campaign management strategies How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending

More information

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample

MarketsandMarkets. http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample MarketsandMarkets http://www.marketresearch.com/marketsandmarkets-v3719/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm

More information

Changing Go-to-Market DNA in the Age of Cloud

Changing Go-to-Market DNA in the Age of Cloud Changing Go-to-Market DNA in the Age of Cloud From Product to Solution Marketing, A MarketBlueprint Webinar March 1, 2012 MarketBridge Overview Deep expertise and experience working closely with Fortune

More information

Enterprise Mobile Apps An Opportunity to Transform

Enterprise Mobile Apps An Opportunity to Transform Enterprise Mobile Apps An Opportunity to Transform Table of Contents Enterprise Mobile Industry: An Overview Pg 2 Opportunity for Enterprise Mobile Apps Pg 3 Key Drivers for Mobile Investments Pg 3 Hurdles

More information

CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE

CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE RESEARCH STRATEGY REPORT CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE ATUL ARORA AND JUSTIN VAN DER LANDE analysysmason.com About this report This report analyses communications

More information

Service Expansion Opportunities for Document Outsourcing

Service Expansion Opportunities for Document Outsourcing Listen Now A Questex Company Service Expansion Opportunities for Document Outsourcing Production Printing & Media What are t h e c r i t i c a l c o m p o n e n t s o f a s t ro n g d o c u m e n t o u

More information

Combining the power of content and process with the right content management solution. IBM Information Management software

Combining the power of content and process with the right content management solution. IBM Information Management software May 2008 IBM Information Management software Combining the power of content and process with the right content management solution 2 Choosing the right data warehouse One of your organization s most valuable

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI WHITE PAPER Business and Revenue Challenges of Big Data

More information

Akamai for Software as a Service (SaaS)

Akamai for Software as a Service (SaaS) Do your customers suffer from application performance and availability problems due to WAN related issues outside of your data-center? Trust Akamai to boost the satisfaction of your global customers while

More information

A GLANCE AT THE CHINESE HOSTED EMAIL MARKET. Asia Pacific Market Insights. By Marcus Wei, Industry Analyst. We accelerate growth

A GLANCE AT THE CHINESE HOSTED EMAIL MARKET. Asia Pacific Market Insights. By Marcus Wei, Industry Analyst. We accelerate growth 2010 A GLANCE AT THE CHINESE HOSTED EMAIL MARKET By Marcus Wei, Industry Analyst Asia Pacific s Frost & Sullivan s commentary on the Asia Pacific ICT industry, addressing opportunities, best practices,

More information

What is multichannel How to Protect communications?

What is multichannel How to Protect communications? August September 2014 What is multichannel How to Protect communications? Your Data Practical Why ideas is it to important help organizations for your business? comply with data protection legislation

More information

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net

edynamic edynamic Customer Relationship Management Capabilities www.edynamic.net Customer Relationship Management Capabilities Blending Creativity and Technology to Deliver Better Business Solutions New York. Portland. Toronto. Dubai. New Delhi Introduction to About : ( ) is a Global

More information

Capturing the European SME Marketing Automation Opportunity

Capturing the European SME Marketing Automation Opportunity Listen Now A Questex Company Capturing the European SME Marketing Automation Opportunity Production Printing & Media C a p t u r i n g t h e E u r o p e a n S M E M a r k e t i n g A u t o m a t i o n

More information

Sample Strategy Maps. Best Practice Strategy Maps

Sample Strategy Maps. Best Practice Strategy Maps Sample Strategy Maps Best Practice Strategy Maps Software Company Strategy Map Increased Shareholder Value Leader in Strategic Markets Diversify Revenue Streams Predictable Profitability Intimacy ebusiness

More information

Paymode-X: Your Best Option for Order-to-Pay Automation

Paymode-X: Your Best Option for Order-to-Pay Automation Paymode-X: The Largest Business-to-Business Payments and Invoicing Network Paymode-X: Your Best Option for Order-to-Pay Automation Why Automate Your Order-to-Pay Process? Order-to-Pay automation frees

More information

Financial Services. Market Insights, Drivers & Best Practices

Financial Services. Market Insights, Drivers & Best Practices Financial Services Market Insights, Drivers & Best Practices Purpose This guide provides key insights for digital marketing practitioners and executives working in the Financial Services industry. Those

More information

Remote Collaboration Solutions In the Financial Services Industry

Remote Collaboration Solutions In the Financial Services Industry WHITE PAPER Remote Collaboration Solutions In the Financial Services Industry Using Audio/Web Conferencing to Drive Profitable Growth By Debra Chin Senior Vice President Palmer Research May 2011 This Palmer

More information

Transforming the First Mile : Kofax Customer Onboarding for Financial Services. Leveraging Technology to Onboard Customers Faster and Drive Loyalty

Transforming the First Mile : Kofax Customer Onboarding for Financial Services. Leveraging Technology to Onboard Customers Faster and Drive Loyalty Transforming the First Mile : Kofax Customer Onboarding for Financial Services Leveraging Technology to Onboard Customers Faster and Drive Loyalty Table of Contents CONTACT KOFAX AMERICAS Kofax, Inc. 15211

More information

Analysis of the SSL Certificate Market Balancing Certificate Growth with Declining Revenue Growth Rates and Trust. Global

Analysis of the SSL Certificate Market Balancing Certificate Growth with Declining Revenue Growth Rates and Trust. Global Analysis of the SSL Certificate Market Balancing Certificate Growth with Declining Revenue Growth Rates and Trust Global November 2011 Contents Section Slide Numbers Executive Summary 8 Market Overview

More information

Accenture Technology Vision for Revenue Agencies: Five trends shaping the future

Accenture Technology Vision for Revenue Agencies: Five trends shaping the future Accenture Technology Vision 2015 Delivering Public Service for the Future Accenture Technology Vision for Revenue Agencies: Five trends shaping the future UNIV ERSIT Y #techvision2015 INTRODUCTION Becoming

More information

Just-in-Time Marketing: Lessons from the Masters

Just-in-Time Marketing: Lessons from the Masters Just-in-Time Marketing: Lessons from the Masters Marketers have changed the way they engage consumers, but have their changes taken them all the way back to the factory floor where marketing is produced?

More information