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1 Position Description POSITION TITLE Manager Organisational Development POSITION NO DIRECTORATE DEPARTMENT REPORTS TO CLASSIFICATION LOCATION Corporate Services Organisational Development Director Corporate Services Senior Officer Civic Centre, Broadford all employees may be directed to move either permanently or for temporary periods to other offices with in the Shire due to operational requirements. DATE OF CREATION/AMENDMENT January 2015 MITCHELL SHIRE All employees at Mitchell Shire are expected to provide the highest standards of performance and customer service to ensure Council achieves its Vision, Values and meets organisational objectives. COUNCIL VISION Together with our community, create a sustainable future. COUNCIL VALUES Mitchell has adopted the following values as fundamental to the way in which all staff within the Council will operate in their dealings with each other and the community. These are: Innovation, Collaboration, Integrity, Excellence and Accountability. ORGANISATIONAL STRUCTURE Mitchell Shire Council is broken into three Directorates being: Corporate Services Sustainable Communities Engineering and Infrastructure POSITION OBJECTIVES The Manager Organisational Development is the lead officer responsible for management and leadership of the following Council functions: People and Culture (incl OHS) Organisational Development Payroll Governance Risk 1

2 The key objectives of the role are to: Provide effective leadership to the portfolio of services in a way that builds organisational capability and establishes a positive profile and reputation for Council in the community. Lead a program of activity to position Council as a great place to work and preferred local employer. Ensure that Council is well positioned to comply with its statutory responsibilities under the Local Government Act, Fair Work Act and other key legislative and regulatory requirements Ensure the Department is an outstanding internal and external service provider. Develop effective relationships with all stakeholders. Contribute to the achievement of organisational goals and objectives in a way that is underpinned by our core values. As a member of Council s Senior Leadership Team, the Manager Organisational Development will work collaboratively with colleagues to build strong cross-departmental relationships and to deliver the strategic objectives of Council. They will be a regular contributor to, and sometimes leader of, cross-organisational initiatives, often outside of their normal portfolio. The Manager Organisational Development will support the Director Corporate Services to review their services, ensuring synergies within the department and overall organisational fit. They will ensure that the Council s activities outlined in the Council Plan are delivered, statutory responsibilities are satisfied, and that planning for the future is robust and well informed. KEY RESPONSIBILITY AREAS Portfolio Responsibilities Demonstrate strong leadership, direction and people management, with appropriate technical expertise, across the full range of people and culture, payroll, organisational development, governance and risk services to ensure delivery of departmental outcomes. Ensure Council s approach to delivering all portfolio functions is underpinned by organisational values, relevant data including application of appropriate policy, strategy or ER/IR instruments as well as contemporary service delivery. Ensure that all portfolio functions meet relevant legislative requirements. Lead in the development and implementation of a range of policy and strategy positons relating to the portfolio functional areas. Ensure that Council s approach to managing people, culture and workplace relations is based on principles of transparency, accountability and partnership. Apply a relevant approach to strategic risk management and identify, analyse, evaluate and treat risks appropriately. Develop and implement broad organisational initiatives and support corporate change processes and ensure approaches used build ownership of and alignment to change. Embed high standards of governance practices in day to day workings of the Council and support the team to provide high quality customer focused support to the CEO, Mayor and Councillors and the organisation. Provide high level customer service through understanding customer needs and by seeking input and feedback and reporting on results. Lead, implement and promote a culture of learning and development. Bring a strong, collaborative and results focus to implementing actions associated with key strategic documents including Council s Moving Mitchell Forward OD Framework. Establish, monitor and report on performance and productivity measure across the department. 2

3 Leadership Responsibilities Provide clarity of vision and direction for the Department, ensuring alignment with whole of organisation goals, objectives and Council and Community Plans Ensure that departmental business plans are produced annually and that all staff are engaged in their development Ensure staff are clear of their personal and team objectives and accountabilities and that regular constructive feedback is provided Create an environment where innovation and achievement are emphasised and rewarded Embed a culture of continuous improvement, ensuring that your service maintains pace with contemporary practice and is designed with customer (internal or external) and community needs in mind Undertake timely and appropriate strategic planning and policy work in the Department s areas of responsibility ensuring that growth is well planned for and future community needs are anticipated and understood Foster a work environment that is motivating and where staff are supported and developed to achieve their potential Promote the values and priorities of the organisation to all staff and act as a role model Manage the performance and adherence to standards by contractors and agents of Council Ensure a high level of awareness amongst staff in regard to Council policies, procedures and projects Organisational Responsibilities Deliver Departmental and organisational responsibilities consistent with approved levels of delegation and authority Ensure the provision of timely, accurate, informed and contextually appropriate reports and advice to the Council, CEO, and Executive Leadership team Actively work to build a positive reputation and profile of Mitchell Shire Council with the public, stakeholders and within the local government sector Be proactive in the identification, management and mitigation of strategic and operational risks to Council and ensure that there is no tolerance of fraud, corruption or behaviour that may bring Council s reputation into disrepute Develop and maintain a rigorous and accurate budget and ensure that day to day financial management practices represent value for money, comply with council policy and procedures and strengthen Council s overall financial sustainability Participate in advocacy activities and proactively identify opportunities for grants, partnerships and collaborations that would benefit Mitchell Shire Council and lead to enhanced financial, social or environmental outcomes. Ensure all Department operations are consistent with organisational policies, procedures and practices including but not limited to those relating to : o Corporate reporting and performance measurement; o Records and information management; o Risk management; o Occupational health and safety; o Human Resource Management o Financial management Actively contribute to Council s emergency response, relief and recovery efforts as required Represent the Council, CEO and or/ Director at various events, forums or meetings as required Maintain a good working knowledge of relevant legislation and regulations and apply legislative requirements to the practice of the Department and Council Work cross-organisationally on various projects and initiatives to ensure the efficient and effective operation of the total organisation 3

4 Management Represent Mitchell Shire at a diverse range of functions as required by the Director, Corporate Services and Chief Executive Officer. Develop and maintain excellent relationships with the public and other organisations, promoting the role and reputation of Council in doing so. Identify strategic risks and opportunities that could impact on the community and the organisation. Ensure responsive service is provided to internal and external stakeholders and to Council. Ensure that all departmental staff have clear objectives, personal development plans and opportunities for growth and improvement Develop, implement, monitor, review and report on the department s Business Plan Represent Council at relevant forums and with external stakeholder groups Participate as an active member of the Corporate Services Leadership Team. Ensure that value for money and customer service are reflected in all business plans, policies and procedures and are practiced in the day to day work activities of the department. Ensure that all policies, procedures and work practices are implemented and adhered to in Human Resource Management, Risk Management and Occupational Health and Safety. Manage financial and contract management responsibilities and related organisational requirements within the parameters of the role. Ensure all organisational reporting, Council and management meeting requirements are completed accurately and on time. Ensure that all new employees are inducted at work in accordance with the Shire s Induction and OH&S policies and procedures. Ensure Council s document management and customer-tracking systems are utilised and correspondence is actioned within required time frames Provide support and coordination to Council s Victorian Local Government Women s Charter Champion in the development and delivery of Council s Annual Action Plan ESSENTIAL LEADERSHIP COMPETENCIES As part of our ongoing commitment to a quality Leadership Development program at Mitchell, we have implemented a competency-based model designed by Lombardo and Eichinger (Lominger). This program is focused on building capability to enable effective strategic leaders. The following are the Leadership Competencies we have identified as essential to success for current and future Managers at Mitchell Shire Council. # Competency 2 Dealing With Ambiguity 5 Business Acumen 18 Delegation 19 Developing Direct Reports and Others 29 Integrity and Trust 34 Managerial Courage 42 Peer Relationships 48 Political Savvy 53 Drive For Results 55 Self Knowledge 4

5 ORGANISATIONAL RELATIONSHIPS Internal Contacts Mayor and Councillors Executive Leadership Team Senior Leadership Team Staff Other Council Officers External Contacts General Public Ratepayers State and Government Departments Community Organisations Members of Parliament Other Local Governments and representative bodies Unions Industry Associations Professional Associations QUALIFICATIONS, EXPERIENCE AND SELECTION CRITERIA Essential Relevant Tertiary qualifications in HR, OD and/or management with substantial experience. Demonstrated ability to successfully develop strategy and lead a complex and diverse portfolio of related services in a local government or related sector Demonstrated experience in delivering high level People and Culture services with effective ER/IR management Evidence in ability to drive a Strategic Risk Management approach Ability to lead and inspire staff and to create a positive and motivating workplace Extensive experience in building strong relationships and partnerships with colleagues and stakeholders to enhance outcomes Effective judgment and decision making skills Well-developed interpersonal skills and highly tuned political acumen Demonstrated level of enthusiasm and ability to interact with all levels of staff, stakeholders and the community Understanding and appreciation of the complexities facing Mitchell Shire Council over the next years. Willingness to undergo a National Police Check. Desirable Local Government experience CONDITIONS OF EMPLOYMENT Employment conditions for all employees are in accordance with the relevant award, employment contract industrial agreement, organisational policies and procedures as amended. Current Certified Agreements at Mitchell Shire Council are: Mitchell Shire Council Enterprise Agreement No Local Government Early Childhood Education Employees Agreement 2009 Current Awards at Mitchell Shire Council are: Victorian Local Authorities Award

6 Nurses (ANF Victorian Local Government) Award 2002 National Training Wage Award 2000 Appendix A Accountability and Extent of Authority Accountable for the quality, timeliness and accuracy of own work Authority to manage the Organisational Development Department in accordance with Council policies and relevant delegations. Authority to carry out executive duties in accordance with organisation-wide policies. Responsible to the Director Corporate Services for the effective and efficient management of the Department and for achieving organisation and individual goals. Accountable for creating and maintaining an environment where staff at all levels are encouraged to contribute to developing a productive and rewarding organisation. Judgement and Decision Making Ability to represent Council and the community of Mitchell Shire in relationships with business, unions, government and other organisations. Ability to identify matters requiring the attention of the Director Corporate Services and Council as necessary. Ability to identify opportunities for improvement of organisation and community benefit through new policies, procedures and processes and to actively promote these within the Senior Leadership Team. With the Senior Leadership Team be responsible for the development of complex organisation-wide policy options to ensure the efficient and effective operation of the total organisation. Specialist Knowledge and Skills Detailed knowledge of Acts, Regulations and Local Laws relating to the management of Local Government within the position s responsibilities. Clear and focused problem solving and decision making skills, enabling quick and accurate resolution of issues faced by Council which relate to service delivery. Capacity to think and act with initiative in an innovative manner. Management Skills Strong skills in management of self and others including an ability to manage multiple demands, set priorities and achieve timelines. Ability to embrace, accommodate and implement change. Ability to manage staff in accordance with all relevant personnel practices and requirements. Highly developed negotiation skills. Advanced resource management skills including staff, budgets and capital assets. Interpersonal Skills Ability to provide high standards of customer service. Outstanding leadership qualities and the ability to inspire people and raise standards. Ability to coach others to achieve sustainable behaviour change Ability to effectively represent the Council at the community level and at other levels of Government. Energy and dynamism and proven ability to work intelligently and strategically. Ability to strongly engage others in achieving Council objectives. Well-developed public speaking and presentation skills. 6

7 Corporate Recordkeeping responsibilities Understanding records management obligations and responsibilities Making and keeping accurate and complete records of business activities and decision making Creating records proactively including those resulting from telephone conversations, verbal decisions, meetings, s and letters; and Ensuring the quality and accuracy of the data used or entered on Council databases and systems Destruction of Council records are not to occur without authority from the Corporate Information Department Customer Service In accordance with Council s Customer Service Procedure, be proactive in the delivery of services ensuring that quality customer service is provided at all times whether the communications are delivered personally, electronically, written or by telephone with the customer. Ensure that all staff provide high quality customer focused service at all times. Ensure that all Service Units achieve excellence in service delivery and present a positive image for Council. Maintain effective and co-operative communication with all customers, community groups/organisations, business, Council and other Government authorities. Ensure that all staff provide service in accordance with Council s Customer Service standards. Asset Management To familiarise oneself with and abide by the Councils asset management policies, plans and strategies. 7

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