CUSTOMER SUPPORT GUIDE

Transcription

1 CUSTOMER SUPPORT GUIDE

2 Contents Section 1 - Introduction Section 2 - Diamond Window Section 3 - Diamond Door Section 4 - Vision Window Section 5 - Premier Window Section 6 - Premier Door Section 7 - Premier VCO Window Section 8 - Premier VCO Door Section 9 - Shield Window Section 10 - Shield Door Appendix 1 - Toe & Heeling De-Glazing Procedure Routine Cleaning & Maintenance Trouble Shooting Guide General Conditions for all Guarantees Appendix 2 - Reference Guide

3 Introduction Ellbee Ltd, a forward thinking company, has put together this training manual for their current window and door products in the Holiday Home Market. The aim of the manual is to aid product identification and give an introduction to basic maintenance procedures. The manual also provides visuals of relevant components and associated part numbers for simplicity of recognition and ease of re-ordering. Product Identification Diamond window system Diamond door system Vision window system Premier window system Premier door Premier VCO window system Premier VCO door system Shield window system Shield door system Maintenance Procedures covered Glazing procedure Handle replacement Window alignment Stay adjustment Stay replacement Seal replacement Lock and keep alignment Lock replacement Cylinder replacement Hinge adjustment Routine cleaning and maintenance Working together with customers, colleagues and suppliers to deliver class-leading service and value

4 Accreditations Ellbee doors and windows offer the very best in quality and we can back this up by the numerous accreditations in not only health & safety, but also in environmental issues. Our accreditations demonstrate our total commitment to quality, so you can rest assured that our products are to the very best of standards. Our accreditations include: BS EN ISO 9001:2008 Quality Management Systems BS Kite Mark Licence BS EN ISO 14001:2004 Environmental Management & BS EN OHSAS 18001:2007 Health & Safety Management

5 DIAMOND Aluminium Window System DIAMOND ALUMINIUM WINDOW SYSTEM

6 DIAMOND Aluminium Window System The DIAMOND window system is a single glazed aluminium system used extensively throughout the market. Finished with a powder coating, the windows are single glazed, and easily identified by the rectangular drain cap on the outside. Internally they have a clever condensation channel, measuring approximately 5mm wide, a cockspur handle and domestic style friction stays. This window system is internally fitted and secured on the inside with clamps for added security and finished off with a white plastic liner and corner caps. Diamond Window Drain Cap Diamond Window Diamond Window Sash corner Cap Diamond Window Liner, Corner Cap & Condensation Channel

7 An aluminium window system developed for the Leisure market. Manufactured to customer specific sizing and configuration. Available in a variety of window styles and supplied powder coated. Glazed with 4mm float and/ or toughened glass where applicable. Internally fixed: Secured in place using internal clamps, covered with liner and finished off with corner caps. It is highly recommended that personal protective equipment be used. This is left to the discretion of the user, but gloves are essential when handling glass. As with all glass, extreme care must be taken when handling and you must avoid any shock loading to the edges. 1. Replacement glazing procedure Remove vertical beads. o Insert craft type knife or small flat screwdriver into one corner of bead. o Push in and leave in place o Insert another craft type knife or small flat screwdriver into the joint and run up vertically. o Bead will pop out. Remove horizontal beads as above. Handy tip If resistance is felt or the bead is not popping out it may be: a) Silicone sealant on the bead. Insert a craft type knife behind glazing gasket and run along bead length. b) Over tightened clamp screws in line with bead Release tension by un-screwing clamp screws one turn. Remove glass. o From the inside of the van starting at one of the bottom corners of the window insert a craft type knife in between the frame and the glass. o Guide the knife along the horizontal and up both verticals leaving top horizontal until last leaving a small amount of silicone in place to retain the glass in position. o From the outside free remaining silicone and remove glass pane and glazing packers (if fitted). o Remove all silicone from frame and glass using a small chisel and a craft type knife on the glass. o To ensure a good bond of the glass to the frame prime the aluminium frame silicone channel using proprietary safety cleaner. o Apply a continuous bead of clear silicone sealant around the perimeter.

8 o Replace glass and packers. o Replace horizontal beads by gently pressing in place until bead clips in place. o Replace vertical beads. o Clean off any excess sealant internally and externally. 2. Adjusting window alignment procedure Remove the corner caps and unclip the plastic liner from inside the van. Release the screws in the clamps adjust the window into the desired position and re-tighten screws. Minor adjustment can be achieved from the stays. Drill out the rivets in the stays Drill frame in desired position Seal any unwanted holes with silicone sealant. Rivet stay in place. 3. Replacing handles procedure Follow replacement glazing procedure to remove bead and glass. o Drill through the rivets and remove. o Rivet replacement handle in place. o Follow replacement glazing procedure to re-fit glass, packers and beading. 4. Replacing stays procedure. Drill out the rivets in the stays. Rivet replacement stay in place. Ensure a sealed rivet is used to prevent water ingress into the holiday home / caravan wall.

9 Condensation on Single Glazed Windows Condensation is the liquid formed by reducing a gas or vapour. Most householders will be familiar with condensation occurring on single glazed windows especially when it is cold outside and warm inside, particularly when the warm air is moist e.g. when cooking or bathing. Cold air is conducted from the outside to the inside surface of the window. When warm, moist air (water vapour) comes into contact with this cold surface it cools rapidly and creates condensation. Caravan Holiday Homes are no different, except that they are often left unoccupied for long periods of time. To help prevent condensation from pooling on window sills or running down internal walls we provide a condensation channel around the window perimeter to collect this water and holes are present at the bottom at each side to allow drainage, by gravity, to the outside of the caravan. In extreme circumstances, when the air pressure is greater on the outside than it is on the inside e.g. in strong winds, water that would normally drain away can be forced back inside the caravan - a situation known as blowback. It is recommended that in extreme weather conditions and when the Holiday Home is left unoccupied that these holes are temporarily sealed on the inside with tape or other suitable material. Steps to reduce condensation. Double glazing does help in reducing, but not eliminating condensation as the air gap between the two panes of glass restricts the amount of cold air that is transmitted from the outside to the inside. Aluminium Spacer Ellbee double glazed windows and doors are supplied with the latest Warm Edge Super Spacer technology providing class-leading energy efficiency as standard. The best way to reduce condensation is to have adequate ventilation, which provides regular air changes, and in so doing reduces the moist air content. The DIAMOND Window System also benefits from an innovative drain cap that will tackle the problems caused by blowback. Super Spacer

10 DIAMOND ALUMINIUM DOOR SYSTEM Diamond Aluminium Door System

11 DIAMOND Aluminium Door System The Diamond aluminium entrance door system is used extensively throughout the market. These are finished with a powder coating and are easily identified by the Handle and Lock keep and the lock cylinder internal thumb turn usually has ELLBEE lettering on it. They can be single or double doors and are usually glazed with patterned, toughened safety glass. This door system is internally fitted and are secured on the inside with clamps and finished off with a white plastic liner and corner caps. Diamond Door Hinge Diamond Door Diamond Door Handle

12 Aluminium door system developed for the Leisure market. Manufactured to customer specific sizing and configuration. Available in powder coated finish with various glass patterns. Glazed 4mm toughened glass and panels. Fixing method; Internally fixed: Secured in place using internal clamps, covered with liner and finished off with corner caps plus secondary anchor screws into the door and into the wall of the Caravan. It is highly recommended that personal protective equipment be used. This is left to the discretion of the user, but gloves are essential when handling glass. As with all glass, extreme care must be taken when handling and you must avoid any shock loading to the edges. 1. Replacement glazing procedure Remove vertical beads. o Insert craft type knife or small flat screwdriver into one corner of bead. o Push in and leave in place o Insert another craft type knife or small flat screwdriver into the joint and run up vertically. o Bead will pop out. Remove horizontal beads as above. Remove glass o From the inside of the van starting at one of the bottom corners of the door insert a craft type knife in between the frame and the glass. o Guide the knife along the horizontal and up both verticals leaving the top horizontal until last leaving a small amount of silicone in place to retain the glass in position. o From the outside free remaining silicone and remove glass pane and glazing packers (if fitted). o Remove all silicone from frame and glass using a small chisel and a craft type knife on the glass.

13 Cylinder replacement Remove the fixing screw from the side of the sash. Appendix 2 Page 3 Pull cylinder out. Replace by reversing above sequence. Apply a continuous bead of a suitable clear silicone sealant around the frame perimeter. Replace glass and packers. Replace vertical beads, if removed, by gently pressing in place until bead clips in place. Replace horizontal beads, if removed. Replace glazing wedge. Clean off any excess sealant internally and externally. Adjusting door alignment procedure. Hinge adjustment o Minor adjustment can be achieved by: Keep adjustment Removing door and frame hinge anchor screws. Un-tighten door hinge screws Lift/ drop door to desired position Check operation Tighten screws Re-drill frame through hinge anchor hole and refit anchor screws. Note: In some situations it may be necessary to secure through the keeps into the wall section. o Minor adjustment can be achieved by: Un-tightening keep screws Move in/ out to desired position Check operation Tighten screws

14 VISION upvc WINDOW SYSTEM Vision upvc Window System

15 Vision upvc Window System The Vision upvc window system is currently the biggest selling upvc system in the market, with over 700,000 units sold to date. It is supplied in white and foiled finishes to meet the needs of the market. Supply of the Vision system commenced in These are predominantly supplied with double glazing, but are also available in a single glazed option. These can also be identified by the external drain cap and the complementary chamfer to the sash and outerframe. Internally these have a domestic push button non-locking handle and domestic friction stays. This window system is internally fitted usually secured on the inside with clamps and finished off with a white plastic liner and corner caps. Vision Window Vision Window Drain Cap Vision Window Handle

16 A domestic specification upvc window system developed for the Leisure market. Manufactured to customer specific sizing and configuration. Available in a variety of window styles and supplied in either standard white or foiled finishes. Glazed as standard with 20mm double glazed unit with float and/ or toughened glass where applicable. Internally fixed: Secured in place using internal clamps, covered with liner and finished off with corner caps. Compatible with: Vision canopy and sill. It is highly recommended that personal protective equipment be used. This is left to the discretion of the user, but gloves are essential when handling glass. As with all glass, extreme care must be taken when handling and you must avoid any shock loading to the edges. Replacement glazing procedure The Vision window is supplied with one glazing method; Co-extrusion bead: Bead supplied with both rigid & flexible portions on one bead Remove vertical beads o Insert chisel into centre of bead. o Push in and push bead away from frame o Work bead out from centre & bend bead to remove o Bead will pop out. Remove horizontal beads as above Handy tip If resistance is felt or the bead is not popping out it may be: a) Silicone sealant on the bead. Insert a craft type knife behind glazing gasket and run along bead length. c) Over tightened clamp screws in line with bead Release tension by un-screwing clamp screws one turn. Removal of glass/unit o From the inside of the van starting at one of the bottom corners of the window insert a craft type knife in between the frame and the glass. o Guide the knife along the horizontal and up both verticals leaving top

17 horizontal until last leaving a small amount of silicone in place to retain the glass in position. o From the outside free remaining silicone and remove glass pane and glazing packers (if fitted). o Remove all silicone from frame and glass using a small chisel and a craft type knife on the glass. Replacement of glass/unit o Apply a continuous bead of a suitable clear silicone sealant around the perimeter. o Replace glass and bridge packers. o Replace vertical beads first o Replace vertical beads, horizontal. o Clean off any excess sealant internally and externally. Adjusting window alignment procedure Internally fitted windows o Remove the corner caps and unclip the plastic liner from inside the van. o Release the screws in the clamps adjust the window into the desired position and re-tighten screws. o Minor adjustment can be achieved from the stays. o Unscrew the centre screw in the stays & slacken the outer screws o Move the stay until in the desired position o Seal any unwanted holes with silicone sealant. o Tighten the outer screws & replace centre fixing screw. Replacing handles procedure Open handle & remove screw cover caps using a craft knife. Unscrew handle fixing screws & remove handle. Replace handle by positioning over existing holes & fixing with screws - take care not to over-tighten as this may cause the screw to strip. Replacing stays procedure Remove the stay fixing screws on the outer frame and remove the opening sash from window. Remove the stay fixing screws from the sash and remove the stay Position the new stay over the existing holes in the sash and fix both the outer screws in position Fix the sash and stay into the outer frame using the existing holes as a guide. Check operation of the sash and adjust if necessary - fix the centre fixing screw Toe and Heeling See attached section

18 PREMIER upvc WINDOW SYSTEM Premier upvc Window System

19 Premier upvc Window System The Premier upvc window system is a domestic specification and predominantly used on retail Holiday Homes and is supplied in white and foiled finishes. Supply of the Premier system commenced in Window and door systems can be identified by the front to back dimension of the upvc section, the Premier system measures 60mm. These are double glazed and can also be identified by the concealed drainage slot on the bottom edge of the outerframe and the sash has a 40 degrees chamfer to its outside edge, whilst the outer frame has a squarer edge. Internally these have a domestic push button non-locking handle and domestic friction stays. This window system is internally fitted, secured on the inside usually with clamps and finished off with a white liner and corner caps, or can be cleat fixed, finished off with wall board. Premier Window Premier Window Drain Slot

20 A 60mm domestic specification upvc window developed for the Leisure market. Manufactured to customer specific sizing and configuration. Available in white or foiled finishes with various glass patterns. Glazed with 24mm double glazed units, toughened where applicable. Push button Cockspur locking systems as standard. Canopy, sills available as optional extras. Security clips Night vent. Fixing method Secured in place using internal clamps, or cleats which are covered with liner and finished off with corner caps. Replacement glazing procedure Remove longest beads. o From the outside of the van o Insert chisel into middle of the bead. o Push in and lever up. o Pull the bead from this end to release Remove shortest beads. o As above Remove glass. o From the outside of the van remove the security clips (see attached instruction). Glass replacement o On some windows packers will be siliconed in place. Note position of glazing packers. Ensure these are replaced as positioned when replacing the glass and they are not covering any drainage slots. o Replace the security clip. o Carefully replace glass unit o Replace shortest beads first, then the longest. o Using a soft faced mallet carefully tap the beads in place.

21 Toe and Heeling See attached section Adjusting window stay tension See attached drawing Appendix 2 Page 5 Stay replacement See attached drawing Appendix 2 Page 1 If possible replace screws in the same holes to maintain correct sealing overlaps. Hinge identification Egress LH/RH used on fire escape windows because they allow the window to open 70º. identified by metal end cap. Top hung friction stay LH/RH identified by Plastic end cap. Side hung friction stay paired identified by plastic washer behind longest arm. Check stay length in inches. Window sizes A window size can be calculated by measuring the cut aperture and deducting approximately 3mm off the width and height this will give you the window short leg size. Seal replacement Remove by finding the joint and carefully pulling it from the Arrow Head groove.

22 PREMIER upvc DOOR SYSTEM Premier upvc Door System

23 Premier upvc Door System The Premier upvc door system is currently our biggest selling upvc door. It is used to complement the Vision and Premier upvc window systems and is supplied in white and foiled finishes. Supply of the Premier door system commenced in Window and door systems can be identified by the front to back dimension of the upvc section, the Premier system measures 60mm. These are double glazed and can also be identified by the concealed drainage slot on the bottom edge of the outerframe and the door sash has a 40 degrees chamfer to its outside edge, whilst the outer frame has a squarer edge. They have adjustable flag hinges and internally the lock cylinder thumb turn usually has ELLBEE lettering on it. This door system is internally fitted and is usually secured on the inside with clamps and finished off with a white plastic liner and corner caps. Cleat fixing is also used, finished off with wall board lining system. Premier Door

24 Premier upvc Door System 60mm domestic specification upvc door developed for the Leisure market. Manufactured to customer specific sizing and configuration. Available in white or foiled finishes with various glass and panel options. Glazed with 24mm toughened safety glass double glazed units or panels. Internally beaded for improved security. 3D adjustable hinges, providing maximum adjustment in 3 directions. Reinforced outer frame and sash. Fixing method Secured in place using internal clamps, or plastic cleats covered with liner and finished off with corner caps plus secondary anchor screws through the door, into the wall of the Caravan. Replacement glazing procedure Remove longest beads. o From the inside of the van o Insert chisel into middle of the bead. o Push in and lever up. o Pull the bead from this end to release Remove remaining beads o As above Remove glass o From the inside of the van carefully remove glass. o Note packer position Glass replacement o Replace glass and mastic packers in position ensuring none of the packers are covering the drainage slots. o Replace shortest beads first, then the longest. o Using a soft face mallet carefully tap the beads in place.

25 Cylinder replacement Remove the fixing screw from the side of the sash. Appendix 2 Pages 3 & 4 Pull cylinder out. Replace by reversing above sequence. Handle replacement Remove cylinder first Remove handle fixing screws. Appendix 2 Pages 3 & 4 Replace by reversing above sequence. Lock replacement Remove cylinder and handle Remove all screws fixing the lock to the Lock and keep alignment To ensure the lock operates smoothly the lock and keep must be in line. This can be checked by making sure the lock line and the keep line are in line with each other. Double door finger bolts Finger bolts are fitted at the top and bottom of the dummy mullion on double doors. These are secured in place by 2 screws. The body of the bolt should be flush with the top of the mullion. Slacken screws in top plate by ¼ turn. Adjust to required position and retighten screws. Adjusting door alignment procedure First of all ensure door has been fitted square. Check corner to corner is equal along both diagonals. If the door requires squaring up remove anchor screws and clamps and lever up in the desired position and pack out. Ensure door is square as above before replacing the clamps and anchor screws. Hinge adjustment o Allows for fine adjustment of the door. o See attached drawing. Appendix 2 Page 2 Keep adjustment o Allows for fine adjustment of the door. o See Trouble Shooting Guide.

26 Toe and Heeling See attached section Drip bar replacement A drip bar can be fitted to the head and sill. This is secured in place by button screws and 2 anchor screws. Remove anchor screws and clip canopy or sill off. Replacement reversal of above. Trouble Shooting Guide See Appendix 1

27 Premier VCO upvc Window System VCO upvc WINDOW SYSTEM

28 Premier VCO upvc Window System The VCO upvc window system is a unique system with an external channel, used to capture the plastic sidings of the Holiday Home. It is predominantly supplied in white, but it is also available in foiled finishes. The supply of the VCO system commenced in Window and door systems can be identified by the front to back dimension of the upvc section, the VCO system measures 60mm. These are double glazed and can also be identified by the flush outerframe, which sits on top of the plastic siding of the holiday home, the external drain cap and the flat angled bead. Internally these have a push button non-locking handle usually with a night vent moulding and domestic friction stays. This window system is externally fitted with concealed fitting screws, and is usually finished off on the inside with a neat trim and corner caps. VCO Window VCO Window Drain Cap

29 A domestic specification upvc window developed for the Leisure home market where plastic siding is being used to finish the exterior of the holiday home. Manufactured to customer specific sizing and configuration Available in white or foiled finishes with various glass patterns. Glazed with 24mm double glazed units, toughened where applicable. Push button Cockspur handle locking. Security clips Fixing method Designed with an inbuilt receptor to capture the plastic sections of this style of holiday home. Fast fitting has been high on the design agenda throughout this project resulting in simple steps of installation. The window is installed and fitted in place from the outside of the holiday home by simply screwing through the outer flange of the receptor. Followed by anchor screws through the outer frame into the side of the caravan. Plastic sections are then added to the holiday home to finish off the exterior, captured by the inbuilt frame receptor. Specially designed trim and corner caps are then pushed home on the inside of the van to complete the internal finish. Resulting in an easy to fit, clean and neat finish to the window both internally and externally. Recommended fixing positions of the face fixing screws: Maximum 100mm from each corner Minimum of three fixings per member Maximum of 200mm Centers. Replacement glazing procedure Remove longest beads o From the outside of the van o Insert chisel into middle of the bead. o Push in and lever up. o Pull the bead from this end to release Remove shortest beads o As above

30 Remove glass o From the outside of the van carefully remove the security clips (see attached instruction). Glass replacement o On some windows, packers will be siliconed in place. Note position of glazing packers. Ensure these are replaced as positioned when replacing the glass and not covering any drainage slots. o Replace the security clip. o Carefully replace glass unit o Replace shortest beads first, then the longest. o Using a soft faced mallet carefully tap the beads in place. Adjusting window stay tension See Appendix 2 Page 5 Stay replacement See Appendix 2 Page 1 If possible replace screws in the same holes to maintain correct sealing overlaps. Toe and Heeling See attached section Window sizes A window size can be calculated by measuring the cut aperture and deducting 3mm off the width and height this will give you the window aperture approximate size. Hinge identification Egress LH/RH used on fire escape windows because they allow the window to open to 70º. identified by metal end cap. Top hung friction stay LH/RH identified by Plastic end cap. Side hung friction stay paired identified by plastic washer behind longest arm. Check stay length in inches. Seal replacement Remove by finding the joint and carefully pulling it from the Arrow Head groove.

31 Premier VCO upvc Door System VCO upvc DOOR SYSTEM

32 Premier VCO upvc Door System The VCO upvc window system is a unique system with an external channel, used to capture the plastic sidings of the Holiday Home. It is predominantly supplied in white finish. The supply of the VCO system commenced in Window and door systems can be identified by the front to back dimension of the upvc section, the VCO system measures 60mm. These are double glazed and can also be identified by the flush outer frame, which sits on top of the plastic siding of the holiday home, the external drain cap. They have adjustable flag hinges and the lock cylinder internal thumb turn usually has ELLBEE lettering on it. This door system is externally fitted with concealed fitting screws, and finished off on the inside with a neat trim and corner caps. VCO Door VCP Door Drain Cap

33 A domestic specification upvc door developed for the Leisure market where plastic siding is being used to finish the exterior of the holiday home. Manufactured to customer specific sizing and configuration. Available in white or foiled finishes with various glass and panel options. Glazed with 24mm toughened safety glass double glazed units. Internally beaded for improved security. 3D adjustable hinges. Reinforced outer frame and sash. Fixing method Designed with an inbuilt receptor to capture the plastic sections of this style of holiday home. Fast fitting has been high on the design agenda throughout this project resulting in simple steps of installation. The door is installed and fitted in place from the outside of the holiday home by simply screwing through the outer flange of the receptor. Followed by anchor screws through the outer frame into the side of the caravan. Plastic sections are then added to the holiday home to finish off the exterior, captured by the inbuilt frame receptor. Specially designed trim and corner caps are then pushed home on the inside of the van to complete the internal finish. Resulting in an easy to fit, clean and neat finish to the window both internally & externally. Recommended fixing positions of the face fixing screws: Maximum 100mm from each corner Minimum of three fixings per member Maximum of 200mm Centers. Replacement glazing procedure Remove longest beads. o From the inside of the van o Insert chisel into the middle of the bead. o Push in and lever up. o Pull the bead from this end to release

34 Remove remaining beads. o As above Remove glass. o From the inside of the van carefully remove glass. o Note packer position Glass replacement o Replace glass and mastic packers into position ensuring none of the packers are covering the drainage slots. o Replace shortest beads first, then the longest. o Using a soft face mallet carefully tap the beads in place. Cylinder replacement Remove the fixing screw from the side of the sash. Appendix 2 Pages 3 &4 Pull cylinder out. Replace by reversing above sequence. Handle replacement Remove cylinder first Remove handle fixing screws. Appendix 2 Page 3 & 4 Replace by reversing above sequence. Lock replacement Remove cylinder and handle Remove all screws fixing the lock to the sash. Lock and keep alignment To ensure the lock operates smoothly the lock and keep must be in line. This can be checked by making sure the lock line and the keep line are in line with each other. Double door finger bolts Finger bolts are fitted at the top and bottom of the dummy mullion on double doors. These are secured in place by 2 screws. The body of the bolt should be flush with the top of the mullion. The finger bolt keep can be adjusted using a 3mm Allen key. Again this adjustment is fine and operates on a cam bolt.

35 Adjusting door alignment procedure First of all ensure door has been fitted square. Check corner to corner is equal along both diagonals. Hinge adjustment o Allows for fine adjustment of the door. o See Appendix 2 Page 2 Keep adjustment o Allows for fine adjustment of the door. o See Trouble Shooting Guide Toe and Heeling See attached section Seal replacement This is simply pushed into an arrow head groove. It can be removed by finding the joint and carefully pulling it from the groove. Trouble Shooting Guide See Appendix 1

36 SHIELD upvc WINDOW SYTEM Shield upvc Window System

37 Shield upvc Window System The Shield upvc window system is the Premium upvc window system available. It is predominantly used on premium and twin unit holiday homes, Lodges and Park Homes. Supply of the Shield system commenced in Window and door systems can be identified by the front to back dimension of the upvc section, the Shield system measures 70mm. These are double glazed and can also be identified by the external drain cap and the flat angled beading. Internally they have a push button, non-locking, domestic espagnolette handle and domestic friction stays. This window system is usually fitted in the traditional domestic method by screwing through the outer frame into the body of the Home, or secured in place using internal clamps or cleats covered with liner and finished off with corner caps. Shield Window Shield Window Drain Cap

38 A 70mm domestic specification upvc window developed for the Leisure market. Manufactured to customer specific sizing and configuration. Available in white or foiled finishes with various glass patterns. Fully reinforced. Glazed with 24mm double glazed units, toughened where applicable. Espag handle locking system as standard. Security clips. Feature bead. Fixing methods Domestic through frame fixing. Internal clamping system. Cleat fixing. Replacement glazing procedure Remove longest beads o From the outside of the van o Insert chisel into middle of the bead. o Push in and lever up. o Pull the bead from this end to release Remove shortest beads As above Remove glass o From the outside of the van remove the security clips (see attached instruction). Glass replacement o On some windows packers will be siliconed in place. Note position of glazing packers. Ensure these are replaced as positioned when replacing the glass and not covering any drainage slots. o Replace the security clip. o Carefully replace glass unit o Replace shortest beads first, then the longest. o Using a soft faced mallet carefully tap the beads in place.

39 Toe and Heeling See Toe and Heeling Section Adjusting window stay tension See Appendix 2 Page 5 Stay replacement See Appendix 2 Page 1 If possible replace screws in the same holes to maintain correct sealing overlaps. Hinge identification Egress LH/RH used on fire escape windows because they allow the window to open 70º. Top hung friction stay LH/RH Side hung friction stay paired Check stay length in inches. Espag locking adjustment Remove keep plate & mark position of lock mushroom (in open position) on outer frame. Replace keep to new mark - allow 2-3mm clearance Use Allen key to adjust compression of espag lock by turning lock mushroom Seal replacement Remove by finding the joint and carefully pulling it from the Arrow Head groove.

40 SHIELD upvc DOOR SYSTEM Shield upvc Door System

41 Shield upvc Door System The Shield upvc door system is the Premium upvc system available today. It is predominantly used on premium and twin unit holiday homes, Lodges and Park Homes, and is also used for upvc Patio doors used to complement the Vision and Premier upvc systems. Supply of the Shield system commenced in Window and door systems can be identified by the front to back dimension of the upvc section, the Shield system measures 70mm. These are double glazed and can also be identified by the external drain cap and have adjustable flag hinges, and internally the lock cylinder thumb turn usually has ELLBEE lettering on it. This door system is fitted in the traditional domestic method by screwing through the outer frame into the body of the Home.

42 Appendix 1 Toe and Heeling De-Glazing Routine Cleaning & Maintenance Trouble shooting guide General Conditions for all Guarantees

43 Toe and Heeling What is Toe and Heeling? upvc doors are heavy, and although the dead weight is supported on the hinge side when it is opened, there is nothing on the lock side to support the weight, and without the procedure of toe and heeling the door will drop on the handle side, sooner or later. To stop a door dropping the glass itself has to be braced diagonally corner to corner by the insertion of plastic packers slipped in the gap between the glass and the frame, under the beading. On the hinge side the packers go at the bottom corner, whilst on the lock side, the packers go at the top (opposite) corner. To explain further: To picture this in your mind more easily, look at or visualise the back of a normal wooden side gate and you will see three ledges, that is horizontal planks one top, one middle, and one bottom. These ledges are used for the diagonal planks of wood to sit on so as to brace across and therefore to stop the gate dropping on the lock/handle side.

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45 Routine Cleaning and Maintenance Stains on the framework may be removable using a domestic non-abrasive cream cleaner. However these should not be used to excess as they may affect the gloss finish. Foiled surfaces should be cleaned regularly with a damp cloth. If necessary a mild solution of detergent/ soap in luke-warm water can be used. The veneer is a finished product and consequently should not have any additional enhancements made to it, for example - do not varnish the veneer. On no account should any polishes, abrasive or solvent-based cleaners be used as some of these may affect the finish. Most organic solvents affect PVC and must not be used for cleaning. A proprietary glass cleaner can be used if necessary. Periodically: Clean the gaskets and framework with a mild solution of detergent and water to maintain the appearance. Check all drainage channels and remove any obstructions. Check all seals and gaskets and repair / replace any defects Check all moving parts and clean / lubricate moving parts / repair / replace any defects.

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47 General Conditions For all Guarantees What is covered under this Warranty? This Warranty covers defects in material and workmanship on the following products: Windows Double glazed units Frames Beading Hardware including handles friction stays and catches Doors Double glazed units Panels Frames Beading Hardware including handles, hinges and locks and/or mechanisms It is relative to all window and door systems supplied by Ellbee Ltd. What is not covered under Warranty? Our Warranty does not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents and deliberate or negligent damage. Our Warranty does not apply to products that have been installed, assembled or stored incorrectly, abused, misused altered or cleaned with incorrect cleaning methods or incorrect cleaning products. Our Warranty does not cover incidental or consequential damage. Adjustment or a Holiday home that is not correctly levelled is not covered by the Warranty. Ellbee reserve the right to apply a call out charge if it is deemed that the fault can be remedied by adjustment or that the Holiday home that is not levelled is causing the poor operation. Please ensure you follow our assembly, installation and care instructions carefully. What will Ellbee Ltd. do to correct the problem? After the notification of a problem, submitted on the completed Customer Services Form, with all the information supplied, we will evaluate and implement a course of action to remedy the situation.

48 For products that have been established to be under guarantee, are fitted to the Holiday Home and we have received a completed Customer Services Form, we will assign one of our trained Customer Support Engineers to attend. We cannot accept problems or forms that do not have the mandatory details completed. Any incomplete forms will not be accepted and will be returned for completion. All replaced parts become the property of Ellbee Ltd. If an item is no longer stocked by Ellbee Ltd. We reserve the right to provide an appropriate alternative. General Legal rights Our Warranty / Guarantee offer is given as an extra benefit and doesn t prejudice the customers own legal rights. This Warranty is to the benefit of the original purchaser of the product. It is not transferable but again the consumers rights are not prejudiced. Product or Parts that show inherent issues outside the company Warranty period will be reviewed where appropriate on a case by case basis

49 Appendix 2 Reference Guide

50 Window Stay Adjustment Remove the sash by opening the window and removing the screws fixing the stays to the inner and outer frame. Fix replacement stay to the outer frame. Secure stay to inner frame. Check there is approx. 8mm coverage of the sash flange over the outer frame. Check operation. -1-

51 Premier Door Hinge Adjustment Access to the hinges is gained by removing the plugs and making the relevant adjustment with an Allen key. Compression Moves hinge in & out Horizontal Adjustment Moves hinge left & right Vertical Adjustment Moves hinge up & down -2-

52 Diamond Door Handle Removal 1. Remove the cylinder fixing screw and slide the cylinder out of the handle. 2. Remove the handle fixing screws top and bottom. Remove each half of the handle and spindle. Reverse to replace. -3-

53 Premier Door Handle Removal 1. Remove the cylinder fixing screw and slide the cylinder out of the handle. 2. Remove the handle fixing screws top and bottom. Remove each half of the handle ad spindle. Reverse to replace. -4-

54 Window Stay Tension Setting Window Stay Tension setting Set the tension on the window stays by turning the brass screw clockwise to increase and anti-clockwise to decrease the tension. -5-

55 Diamond Window Stay Replacement Drill out rivets Drill frame in desired position Seal any unwanted holes with silicone sealant Rivet stay in place using sealed rivets Window Stay Tension setting Diamond Window Stay -6-

56 QUALITY PRODUCTS. EXCEPTIONAL SERVICE Disclaimer: Ellbee Ltd. strives for total customer satisfaction with a customer service second to none. All products, prices and descriptions in this handbook are up to date and correct at time of going to press. However, Ellbee reserve the right to amend or adjust any part/specification or description at any time, and where a part is no longer available, we will supply the nearest equivalent from our current range. Ellbee Ltd. Grangefield Industrial Estate, Pudsey, West Yorkshire, LS28 6LF T: F: sales@ellbee.co.uk