IBM RDX USB 3.0 external and internal drives deliver daily backup capability for IBM System x servers and BladeCenter environments

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1 IBM United States Hardware Announcement , dated January 31, 2012 IBM RDX USB 3.0 external and internal drives deliver daily backup capability for IBM System x servers and BladeCenter environments Table of contents 1 Overview 6 Publications 2 Key prerequisites 7 Technical information 2 Planned availability date 10 Terms and conditions 3 Description 16 Prices 3 Product positioning 19 Order now 4 Product number 20 Corrections At a glance The new IBM Removable Disk EXchange (RDX) USB 3.0 removable disk backup solution can cost effectively address your increasing capacity and backup requirements, while alleviating the deployment and management complexity of traditional tape drives. Features include: Affordable capacity: 320 GB, 500 GB, and 1 TB disk cartridges. Simplicity: With only the native OS, RDX provides random access to data and the convenience of drag-and-drop functionality through persistent drive letter access. It can also be addressed like traditional removable tape media, when used in conjunction with any of the supported backup applications. Flexibility: Internal and external RDX installation alternatives. Plug-and-play connectivity: USB 3.0 interface for increased ease of use. Inexpensive performance: USB sustained transfer rate of up to 96 MBps. Portability and durability: RDX disk cartridges are shock-resistant, rugged, and removable for transporting safely offsite. Investment protection: Carrier will support next-generation capacity of cartridges. Effortless ordering: Internal and external single cartridge bundles by capacity, additional cartridges can be ordered separately. Secure: Cartridges can be password protected and software encrypted for extra security. For ordering, contact your IBM representative, an IBM Business Partner, or IBM Americas Call Centers at 800-IBM-CALL (Reference: YE001). Overview The new IBM RDX USB 3.0 disk backup solution is designed to reliably and costeffectively help protect your business's valuable assets. It uses a rugged removable disk cartridge and docking station to provide an easy-to-use, highly secure, fast, and portable answer to your data protection concerns. IBM RDX features high-capacity shock-resistant 320 GB, 500 GB, and 1 TB 1 cartridges, making your storage options extremely flexible. The RDX USB 3.0 docking stations are offered in external stand-alone and internal 5.25-inch half IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 1

2 height units to seamlessly integrate into your System x or BladeCenter environment. The USB interface ensures a simple installation while providing high performance, with sustained transfer rates of up to 96 MBps. Cost-effective and highly secure removable disk technology Up to 96 MBps native USB transfer rate Up to 1 TB 1 native capacity Hot-plug capability Internal form factor of 5.25-inch, convertible to 3.5-inch form factor in certain configurations External USB stand-alone offering or internal docks can be used with external enclosures Warranty internal option: One year, limited warranty 2 An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed. Warranty External Dock: Three year, customer replaceable unit (CRU) limited warranty 2 The RDX cartridges (320 GB, 500 GB, and 1 TB) have a limited one-year warranty provided by IBM Storage Media. If any defect in material or manufacture appears within one year of the date of original purchase of this product, it will be replaced or the purchase price refunded. Contact the seller of the IBM Data Storage products or visit us on the web at Within the US and Canada, call toll free (or 888-IBM-MEDIA) to receive warranty service or product information. 1 When referring to HDD or tape backup capacity, GB stands for 1,000,000,000 bytes and TB stands for 1,000,000,000,000 bytes. User capacity may vary depending on operating environments. 2 For information on the IBM Statement of Limited Warranty, visit Alternatively, this information is also available by contacting your IBM representative or reseller. Copies are available upon request. Feature exchange None Key prerequisites None Planned availability date February 14, 2012 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 2

3 Description The IBM RDX solution provides all the benefits of disk, with fast, random access to data and drag-and-drop functionality, in addition to the historic portability and durability benefits of tape. Designed for portability and longevity, the rugged RDX cartridges are engineered to be durable so you can safely transport off-site while providing the shelf life required for archival requirements. Whether you are in a System x tower, rack optimized, or BladeCenter environment, IBM provides simple and flexible RDX installation alternatives. RDX drives are offered as external stand-alone units and internal 5.25-inch half height drives, which can easily mount in any standard half height bay, or when combined with an IBM 1U Enclosure, can quickly be converted into an external rack mountable solution, containing up to two RDX internal installations. The RDX drive can also be installed internally in select IBM System x rack-optimized servers by using an optional enablement kit (43V5959). IBM RDX installations come with a USB 3.0 interface allowing for plug- and-play internal or external connectivity for simplified out-of-the-box setup. The native USB interface delivers a fast and easy installation and ensures that ports are widely available. This provides for a lower-cost implementation by eliminating the need for an additional host-bus-adapter. This interface also contributes to increased performance, with USB 3.0 sustained native transfer rates of up to 96 MBps. Whether protecting a static data set or trying to plan and manage for growth, IBM offers 320 GB, 500 GB, and 1 TB RDX cartridge capacity points to meet your requirements. RDX drive installation options come with greater compatibility, so that today's base investment is protected when you are ready to adopt tomorrow's higher capacities. Your RDX purchase is covered under IBM warranty, providing additional peace of mind. Internal installations carry a base 1-year, customer replaceable (CRU), limited warranty 2, or, when installed in a System x server or external enclosure these units assume your systems or enclosures base warranty and any ServicePac upgrade. External installations carry a three-year limited warranty 2. 2 For information on the IBM Statement of Limited Warranty, visit Alternatively, this information is also available by contacting your IBM representative or reseller. Copies are available upon request. Product positioning Ideal for small and medium business or distributed System x and BladeCenter environments, the new IBM RDX removable disk backup offerings deliver the flexibility, simplicity, performance, and capacities you require in a data protection solution. Includes: Affordable capacity: 320 GB, 500 GB, and 1 TB cartridges Increased performance over entry tape offerings with up to 96 MBps native transfer rate Easier deployment and management over entry tape IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 3

4 The RDX USB backup/restore solution should be recommended in low-range System x servers and BladeCenter installations. They are an excellent solution for clients who want a cost-effective and easy-to-use alternative to tape backup or restore. For more information visit Reference information TPRSS information The following new parts numbers are to be placed in TPRSS machine type 9299 (3625). IBM RDX USB 3.0 Dock with 320GB Cartridge (362532Y) IBM RDX USB 3.0 Dock with 500GB Cartridge (362550Y) IBM RDX USB 3.0 Dock with 1TB Cartridge (36251TY) IBM RDX Internal USB 3.0 Dock with 320GB Cartridge (00D2786) IBM RDX Internal USB 3.0 Dock with 500GB Cartridge (00D2787) IBM RDX Internal USB 3.0 Dock with 1TB Cartridge (00D2788) Business Partner information If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld ID and password are required (use IBM ID). Product number Single Entity Offerings (SEOs) Description IBM RDX USB 3.0 Dock with 320GB Cartridge IBM RDX USB 3.0 Dock with 500GB Cartridge IBM RDX USB 3.0 Dock with 1TB Cartridge SEO number Y Y 36251TY Options SEOs Description SEO number IBM RDX Internal USB 3.0 Dock with 320GB Cartridge 00D2786 IBM RDX Internal USB 3.0 Dock with 500GB Cartridge 00D2787 IBM RDX Internal USB 3.0 Dock with 1TB Cartridge 00D2788 The following are features already announced for the 2582, 3331, 3625, 7327, 7328, 7376, 7378, 7379, 7380, 8765, 8767 machine types. Description MT Model Feature USB cable (USB type B-B) 7378 AC USB cable (USB type B-B) 7379 AC1 IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 4

5 USB cable (USB type B-B) 7380 AC1 IBM RDX 160GB Cartridge 7376 AC IBM RDX 320GB Cartridge 7376 AC IBM RDX 500GB Cartridge 7376 AC meter internal USB cable 7376 AC Internal x3200 M3 USB Cable 2582 AC AC1 A1VK 3625 HC AC AC AC AC AC AC HC HC AC1 A1VL 3625 HC AC AC AC AC AC AC HC HC AC1 A2U AC AC AC AC AC AC HC HC1 IBM RDX Internal USB 3.0 Dock with 320GB Cartridge 3331 HC1 A2VE IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 5

6 IBM RDX Internal USB 3.0 Dock with 500GB Cartridge 3331 HC1 A2VF IBM RDX Internal USB 3.0 Dock with 1TB Cartridge 3331 HC1 A2VG External Carrier USB HC1 A2VM 3 Meter External USB 3 cable 3625 HC1 A2X3 Publications Installation publications are shipped with the announced products. The following publications are available immediately. To order, contact your IBM representative. Title System x Family Brochure BladeCenter Solutions Order number GM GM Utility CD (1 pc) Documentation Browser CD (1 pc) The IBM Documentation CD contains documentation for the RDX drive in Portable Document Format (PDF) and includes the IBM Documentation Browser to help you find information quickly. Use the Documentation Browser to browse the contents of the CD, read brief descriptions of the documents, and view documents, using Adobe TM Acrobat Reader or xpdf. The Documentation Browser automatically detects the regional settings in your server and displays the documents in the language for that region (if available). If a document is not available in the language for that region, the English-language version is displayed. IBM Publications Center Portal The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided, as well as payment options via credit card. A large number of publications are available online in various file formats, which can currently be downloaded free of charge. Displayable softcopy publications Utility CD (1 pc) Documentation Browser CD (1 pc) Services Global Technology Services IBM services include business consulting, outsourcing, hosting services, applications, and other technology management. These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your highspeed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-ibm offerings. IBM is your one-stop shop for IT support needs. For details on available services, contact your IBM representative or visit IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 6

7 For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or visit For details on education offerings related to specific products, visit Select your country, and then select the product as the category. System x and BladeCenter support services Recommended core technical support When you buy IBM System x technology, include the support services you need -- to help keep both your hardware and software working for you, day after day, at peak performance. It's your first step toward helping to protect your investment and sustain high levels of system availability. We offer service-level and response-time options to fit your business needs. And we'll help you get started with a core support package that includes: Continuous system monitoring Electronic monitoring that helps speed up problem-solving with automated, early detection of potential problems and system errors. Hardware maintenance World-class remote and on-site hardware problem determination and repair services. Software technical support Access to help line calls for fast, accurate answers to your questions during installation and throughout ongoing operations. For more information, visit Technical information Specified operating environment Physical specifications - IBM RDX USB Disk Drives Internal RDX drive External RDX drive RDX media Form Factor 5.25-inch half-high External internal Removable cartridge Height 41.4 mm (1.63 in) 51.8 mm (2.04 in) 23.7 mm (0.93 in) Width mm (5.75 in) mm (4.32 in) 86.6 mm (3.41 in) Depth mm (6.77 in) mm (7.00 in) mm (4.69 in) including bezel including bezel Weight 635 g (1 lb 6.4 oz) 540 g (1 lb 3.0 oz) 173 g (6.08 oz) Ambient temperature and relative humidity Operational Temperature: 10 C to 40 C (50 F to 104 F) IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 7

8 Relative humidity: 20% to 80% (noncondensing) Nonoperational Temperature: -40 C to 65 C (-40 F to 149 F) Relative humidity: 10% to 90% (noncondensing) Power requirements Internal RDX drive External RDX drive Voltage tolerance 5.00 V dc +/- 5% V dc +/- 10% Typical power 4.75 W 6.6 W consumption Peak power 8.4 W 13.0 W consumption AC adapter Universal adapter V ac, Hz input Regulatory agency approvals Safety: UL CSA C22.2 No NOM-018 IEC TUV-GS (EN60950/IEC60950/ZH-618) CB Certificate and CB Test Report CCC China Software requirements Software compatability BakBone NetVault CA ArcServe Commvalt Simpana Symantec Backup Exec Yosemite Backup Basic OS compatability 1. SUSE Linux TM 2. Red Hat Linux 3. Microsoft TM Windows TM 2008 Compatibility The IBM RDX removable disk drives are compatible with IBM System x server systems and BladeCenter systems (in first quarter, 2012.) The following cartridges are compatible with RDX 3.0 drives. IBM RDX 160 GB Cartridge (46C5366) IBM RDX 750 GB Cartridge (81Y3645) IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 8

9 User group requirements This announcement satisfies or partially satisfies the requirements from one or more of the worldwide user group communities. Groups include COMMON, COMMON Europe, Guide Share Europe (GSE), InterAction (Australia/New Zealand), Japan Guide Share (JGS), and SHARE Inc. Planning information Customer responsibilities The IBM RDX USB 3.0 internal and external disk drives are designated as customer setup. Instructions are provided in the Documentation Browser CD Cable orders Cables are required dependant on the Voltage/Country for Y, Y, or 36251TY. Packaging Number of Product Shipment group box 3625 IBM RDX USB 3.0 Dock with Cartridge 1 Shipment group One box Retail only Dimensions/Weight (WxHxD) RDX USB 3.0 Dock with cartridge (3625) : Width: 51.8 mm (2.04 in) Height: x mm (4.32 in) Depth: x mm (6.99 in) Weight: 540 g (2.2 lb) RDX internal USB 3.0 Dock with cartridge Width: 41.4 mm (1.63 in) Height: x mm (5.75 in) Depth: x mm (6.77 in) Weight: 635 g (2.5 lb) RDX cartridge Width: 23.7 mm (.933 in) Height: 86.6 mm (3.41 in) Depth: mm (4.71 in) Weight: 173 g (.65 lb) Shipment groups External RDXs One external carrier/dock One cartridge (either 320 GB, 500 GB, or 1 TB capacity) Documentation Browser CD Utility CD Power adaptor External USB cable Internal RDXs One internal carrier/dock One cartridge (either 320 GB, 500 GB, or 1 TB capacity) Documentation Browser CD Utility CD IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 9

10 Four internal USB cables (system specific) Mounting screws Supplies For end users: IBM RDX USB 3.0 drives with cartridges can be purchased through the dealers around the world. For information about Priority Fulfillment Services distribution channels, call IBM Media in the US and Canada or visit Security, auditability, and control This product uses the security features of the host hardware, host software, applications software. Cartridges can be password protected and software encrypted for extra security The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities. IBM Electronic Services IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent. The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems. The Electronic Service Agent TM is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server. To learn how Electronic Services can work for you, visit Terms and conditions Warranty period Three years for the external 3625 models (Three year RDX USB 3.0 Dock with cartridge) IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 10

11 One year for the internal drive options (One year - RDX Internal USB 3.0 Dock with cartridge) An IBM part or feature installed during the initial installation of an IBM machine is subject to a full warranty effective on the date of installation of the machine. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty effective on its date of installation. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed. The RDX cartridges (320 GB, 500 GB, and 1 TB) have a limited one year warranty provided by IBM Storage Media. If any defect in material or manufacture appears within one year of the date of original purchase of this product, it will be replaced or the purchase price refunded. Please contact the seller of the of IBM Data Storage products or visit us on the web at Within the US and Canada, call toll free (888) or (888)IBM-MEDIA) to receive warranty service or product information. IBM Global Financing No To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. In the United States, call 800-IBM-SERV ( ), or write to: Warranty Information P.O. Box Research Triangle Park, NC Attn: Dept JDJA/B203 Warranty service The following have been designated as consumables or supply items and are, therefore, not covered by RDX product warranty: RDX cartridges. RDX cartridge going forward is changing from System x handling the warranty replacement to the Storage system handling it. Cartridge warranty replacement is not next-businessday. If required, IBM provides repair or exchange service, depending on the type of warranty service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country- and location-specific information. The type of service is Customer Replaceable Unit (for example, keyboard, mouse, speaker, memory, or hard disk drive) Service and On-site Service. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 11

12 Customer Replaceable Unit (CRU) Service IBM provides a replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. A CRU is designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU. Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service. Based upon availability, a CRU will be shipped for next-business-day (NBD) delivery. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. The following have been designated as a Tier 1 (mandatory) CRU: Cartridges USB cables Power adaptor Bezel Carrier/docks On-site Service This provides On-site Repair, 9 hours per day, Monday through Friday excluding holidays, NBD response. IBM or your reseller will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. On-site Service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where On-site Service is not available, the normal in-country service delivery is used. Call IBM at IBM-SERV ( ) to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period. Calls must be received by 5:00 p.m. local time in order to qualify for NBD service. International Warranty Service (IWS) IWS is available in selected countries or regions. The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Under IWS, warranty service will be provided with the prevailing warranty service type and service level available for the IWS-eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased. To determine the eligibility of your machine and to view a list of countries where service is available, visit For more information on IWS, refer to Services Announcement , dated September 25, IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 12

13 Licensing Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system. Maintenance services ServicePac, ServiceSuite, ServiceElect, and ServiceElite ServicePac, ServiceSuite, ServiceElect, and ServiceElite provide hardware warranty service upgrades, maintenance, and selected support services in one agreement. Warranty service upgrade During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. CRUs will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM installation, at no additional charge, under one of the On-site Service levels specified below. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 13

14 On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service (ICA) Maintenance services are available for ICA legacy contracts. Alternative service (warranty service upgrades) During the warranty period, a warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response-time objectives and are not guaranteed. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. A CRU will be provided as part of the machine's standard warranty CRU Service except that you may install a Tier 1 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service specified below, On-site Service. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Maintenance service If required, IBM provides repair or exchange service, depending on the type of maintenance service specified below for the machine. IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines On-site Service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. CRU Service If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), IBM will ship the CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM at any time on your request. IBM specifies in the materials shipped with a replacement CRU whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU, and you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 14

15 On-site Service IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well lit, and suitable for the purpose. Non-IBM parts support Warranty service IBM is now shipping machines with selected non-ibm parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-ibm parts as an accommodation to its customers, and normal warranty service procedures for the IBM machine apply. Warranty service upgrades and maintenance services Under certain conditions, IBM Integrated Technology Services repairs selected non- IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services. IBM Service provides hardware problem determination on non-ibm parts (for example, adapter cards, PCMCIA cards, disk drives, or memory) installed within IBM machines covered under warranty service upgrades or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-ibm parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service. IBM hourly service rate classification One Field-installable features Yes Model conversions No MES discount applicable No Machine installation Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine. Customer setup Yes Machine code No license terms apply. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 15

16 Graduated program license charges apply No Licensed internal code and licensed machine code These products do not contain Licensed Internal Code or Licensed Machine Code. Educational allowance None Prices For current prices, contact IBM at 888-Shop-IBM ( ) or visit Description IBM RDX USB 3.0 Dock with 320GB Cartridge IBM RDX USB 3.0 Dock with 500GB Cartridge IBM RDX USB 3.0 Dock with 1TB Cartridge SEO number Y Y 36251TY Options SEOs Description SEO Number IBM RDX Internal USB 3.0 Dock with 320GB Cartridge 00D2786 IBM RDX Internal USB 3.0 Dock with 500GB Cartridge 00D2787 IBM RDX Internal USB 3.0 Dock with 1TB Cartridge 00D2788 The following are features already announced for the 2582 machine type. / Internal x3200 M3 USB Cable AC AC1 A1VK AC1 A1VL AC1 A2U7 The following are features already announced for the 3331 machine type. / IBM RDX Internal USB 3.0 Dock with 320GB Cartridge HC1 A2VE MES IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 16

17 IBM RDX Internal USB 3.0 Dock with 500GB Cartridge HC1 A2VF MES IBM RDX Internal USB 3.0 Dock with 1TB Cartridge HC1 A2VG MES The following are features already announced for the 3625 machine type. / External Carrier USB 3 3 Meter External USB 3 cable HC1 A1VK HC1 A1VL HC1 A2VM HC1 A2X3 The following are features already announced for the 7327 machine type. / AC1 A1VK AC1 A1VL AC1 A2U7 The following are features already announced for the 7328 machine type. / AC1 A1VK AC1 A1VL AC1 A2U7 The following are features already announced for the 7376 machine type. / IBM RDX 160GB Cartridge IBM RDX 320GB Cartridge IBM RDX 500GB Cartridge AC AC IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 17

18 1 meter internal USB cable AC AC AC1 A1VK AC1 A1VL AC1 A2U7 The following are features already announced for the 7378 machine type. / USB cable (USB type B-B) AC AC1 A1VK AC1 A1VL AC1 A2U7 The following are features already announced for the 7379 machine type. / USB cable (USB type B-B) AC AC1 A1VK AC1 A1VL AC1 A2U7 The following are features already announced for the 7380 machine type. / USB cable (USB type B-B) AC AC1 A1VK AC1 A1VL IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 18

19 AC1 A2U7 The following are features already announced for the 8765 machine type. / HC1 A1VK HC1 A1VL HC1 A2U7 The following are features already announced for the 8767 machine type. / HC1 A1VK HC1 A1VL HC1 A2U7 Maintenance charges For additional information on maintenance and pricing, please contact your IBM Sales Representative or your IBM Business Partner, or call IBM-CALL ( ). For ServiceElect (ESA) maintenance service charges, contact IBM Global Services at 888-IBM-4343 ( ). ServicePac for Warranty and Maintenance Charges Machine ServicePac ServicePac Type/Model Description SEO MTM 3625-XXX 3-year IOR 9 x 5 65Y U 4-hour response 3625-XXX 3-year IOR 24 x 7 65Y V 4-hour average response Order now To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business Partner.To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: callserv@ca.ibm.com Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 19

20 L3R 2Z1 Reference: YE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks Electronic Service Agent is a trademark of IBM Corporation in the United States, other countries, or both. IBM, System x, BladeCenter, ServicePac, PartnerWorld, ServiceSuite and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both. Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page Corrections (Corrected on August 2, 2012) Revisions made to Overview, Terms and conditions, and Description sections. IBM United States Hardware Announcement IBM is a registered trademark of International Business Machines Corporation 20