June 26, 2013 Advice Letter 186-G/2901-E

Transcription

1 STATE OF CALIFORNIA PUBLIC UTILITIES COMMISSION SAN FRANCISCO, CA Edmund G. Brown Jr. Governor June 26, 2013 Advice Letter 186-G/2901-E Akbar Jazayeri Vice President, Regulatory Operations Southern California Edison Company P O Box 800 Rosemead, CA SUBJECT: Modifications to SCE's Residential Credit/Debit Card Bill Payment Option: Reduction of the Convenience Fee, Addition of the VISA Credit Card and Electronic Checks Dear Mr. Jazayeri: Advice Letter 186-G/2901-E is effective as of June 14, Sincerely, Edward F. Randolph, Director Energy Division

2 Megan Scott-Kakures Vice President, Regulatory Operations May 15, 2013 ADVICE 186-G/2901-E (U 338-E) PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA ENERGY DIVISION SUBJECT: Modifications to Southern California Edison Company s Residential Credit/Debit Card Bill Payment Option: Reduction of the Convenience Fee, Addition of the VISA Credit Card and Electronic Checks Southern California Edison Company (SCE) hereby submits for filing the following changes to its tariffs. The revised tariff sheets and filed forms are listed on Attachment A and are attached hereto. PURPOSE This advice filing requests approval from the California Public Utilities Commission (Commission) to reduce the current credit/debit card convenience fee from $1.75 to $1.65, add the VISA credit card to SCE s residential credit/debit card bill payment option, and allow customers the option to pay with an electronic check through the thirdparty credit card processor, JP Morgan Chase (JPMC). This advice filing revises SCE s Gas and Electric Rule 9, Rendering and Payment of Bills, and various filed forms to accomplish these changes. BACKGROUND On April 12, 2010, in response to Advice 160-G/2401-E and 72-W requesting that the Commission authorize SCE to offer customers a credit, debit or ATM pinless card option to pay their SCE bills, the Commission issued Resolution G-3443 (Resolution). In the Resolution, the Commission authorized a MasterCard only credit and debit card program with a convenience fee of $1.75 paid to JPMC, the third-party credit card processor. The VISA credit card was specifically not included in SCE s card program P.O. Box Walnut Grove Ave. Rosemead, California (626) Fax (626)

3 ADVICE 186-G/2901-E (U 338-E) May 15, 2013 proposal because VISA s proposed convenience fee was higher than the MasterCard convenience fee. 1 SCE S PROPOSED CREDIT/DEBIT CARD BILL PAYMENT OPTION MODIFICATIONS In this advice filing, SCE proposes to reduce the current convenience fee that customers pay to use the credit card option to pay their bill, add VISA as a credit card option, and add an electronic check option to the credit/debit payment channel. All the existing features of SCE s current credit card option will remain the same including immediate payment posting to the customer s account. Implementation of SCE s proposed changes will provide SCE s residential customers 2 with the following advantages: 1. Reduction of the Current Convenience Fee From $1.75 to $1.65 per Transaction The Resolution approved SCE s proposed credit/debit card payment option with a per transaction convenience fee of $1.75 for those residential customers who pay their monthly bill for electric and/or gas service and/or pay their deposit for electric and/or gas service through the use of a credit or debit card. 3 SCE has negotiated a reduction in the credit/debit card convenience fee from $1.75 to $1.65 per transaction with JPMC. This reduction is contingent upon the Commission s approval of adding the VISA credit card and electronic check option to SCE s credit/debit card program. SCE does not receive any portion of the credit/debit card convenience fee Increased Customer Choice Through the Addition of the VISA Credit Card SCE continues to receive customer feedback requesting the option to pay their utility bill with a VISA credit card. SCE projects that the addition of VISA to SCE s credit/debit card program will result in an additional 1.3 million residential customers who may elect to pay their utility bill with a credit card. Overall, an estimated 60 to 1 In Advice Letters 152-G/2269-E and 67-W, dated September 22, 2008, SCE originally proposed a VISA and MasterCard credit/debit card program with a convenience fee of $3.50. In Resolution G-3427, dated May 12, 2009, the Commission directed SCE to resubmit a credit card program with the convenience fee closer to the approved fees for Pacific Gas and Electric Company (PG&E), Southern California Gas Company (SoCalGas), and San Diego Gas & Electric Company (SDG&E). 2 Summary Bills comprised of residential and nonresidential accounts are not eligible; however, Summary Bills comprised of residential electric, gas, and water accounts for Santa Catalina Island customers are eligible for this service. 3 SCE s Commission-approved credit card fee is slightly higher than the other California investor-owned utilities because SCE s credit/debit card program offers immediate payment posting to a customer s account and no transaction amount limit. 4 Customers using the credit and debit card option pay the convenience fee directly to JPMC when completing a transaction, i.e., consistent with Resolution G-3443, SCE collects no portion of the convenience fee.

4 ADVICE 186-G/2901-E (U 338-E) May 15, percent of SCE s residential customers have a credit card, of which an estimated 36 percent have MasterCard, 54 percent VISA, and 10 percent other credit cards. 5 In 2012, SCE s residential customers made 371,500 payments through the credit/debit card payment channel. SCE forecasts that an additional 560,000 transactions will be made annually after the first year of implementation by customers taking advantage of the option to pay their utility bill with a credit or debit card if VISA is added to the program. 3. New Customer Option to Pay by Electronic Check in the Credit/Debit Card Channel SCE proposes to add a new payment option for eligible residential customers to pay their utility bill by electronic check through JPMC. The option for customers to pay by electronic check in the credit/debit card channel is necessary in order to secure an agreement with VISA and obtain the reduced convenience fee. To pay with their credit/debit card, SCE residential customers will be directed to the website or Interactive Voice Response (IVR) unit of JPMC. This service is provided by JPMC and is reflected in the reduced fee level. Prior to selecting the option to pay with a credit/debit card for a fee, SCE notifies residential customers of the availability of SCE s free payment options, including electronic check. After receiving this information, customers choose whether to make a payment using one of SCE s free payment options or to pay with a credit or debit card for a fee. Those customers choosing to use a credit/debit card for a fee are directed to JPMC s website or IVR. Customers who chose to proceed to JPMC s website or IVR will also be presented with the option of paying their utility bill by an electronic check for the same $1.65 per transaction convenience fee that JPMC charges for credit/debit card transactions. 6 The number of electronic check transactions is expected to be approximately one percent of the total credit/debit card transaction volume, and customers proceeding to JPMC s website or IVR can always go back to SCE.com or SCE s Call Center if they decide not to pay the fee. SCE currently offers and will continue to offer free electronic check payment options through SCE.com (MyAccount) and SCE s Call Center (Pay-by-Phone and QuickCheck). SCE will continue to inform customers prior to their selection of the credit card option that the electronic check option through SCE s website is free. PROPOSED TARIFF CHANGES SCE s existing Rule 9 accounts for electronic methods of payment including credit/debit card and specifies that additional fees may be assessed for alternative bill payment 5 Estimated percentages of customers holding a credit card based on information provided by JPMC and VISA. 6 SDG&E, SoCalGas, and PG&E all offer their customers the option to pay with an electronic check through their third-party card processors.

5 ADVICE 186-G/2901-E (U 338-E) May 15, 2013 services such as through bill aggregators and credit card companies. SCE proposes to revise Gas Rule 9.C and Electric Rule 9.I to reduce the credit/debit card convenience fee from $1.75 to $1.65. In addition, SCE proposes to modify Gas Rules 9.B and 9.C and Electric Rules 9.C and 9.I to include electronic checks through the credit/debit card channel. These revisions are included in Attachment A. SCE proposes to revise residential Energy Statement Forms A, F, and H to include VISA as a credit card that customers can use to pay their bill in addition to MasterCard. 7 The following is a list of all Energy Statements and notices (deposit and disconnection/reconnection) that SCE proposes to modify: Energy Statements: Form , Format A, A.1, and A.S (Bundled, Direct Access (DA), & Simplified bill formats for residential rate schedules) Form , Format B, B.1, and B.S (Bundled, DA, & Simplified bill formats for Schedules GS-1, PA-1, TC-1, AL-2) Form , Format C, C.1, and C.S (Bundled, DA, & Simplified bill formats for Schedules GS-2, PA-2) Form , Format D and D.1 (Bundled & DA bill formats for Schedules RPT-2, PA-RTP) Form , Format E and E.1 (Bundled & DA bill formats for Schedules DWL, OL-1, LS-1, LS-2, LS-3) Form , Format F, F.1, and F.S (Bundled, DA, & Simplified bill formats for newly established residential rates TOU-D-T and TOU-D-TEV) Form , Format H, H.1, and H.S (Bundled, DA, & Simplified bill formats for Schedule TOU-D) Form , Format I, I.1, and I.S (Bundled, DA, & Simplified bill formats for Schedule TOU-GS-1) Form , Format J, J.1, and I.S (Bundled, DA, & Simplified bill formats for Schedules TOU-EV-4, TOU-GS-3, TOU-8, TOU-PA, TOU-PA-5, TOU-PA-7, TOU-PA-ICE) Form , Format K, K.1, and K.S (Bundled, DA, & Simplified bill formats for Schedules TOU-GS-3-SOP, TOU-PA-SOP) Notices: Form , Closed Account Overdue Notice Form , Closed Account Collection Notice Form , Closed Account Final Collection Notice Form , Closed Account Notice of Transfer 7 Simplified and Direct Access bill formats are also being revised to include VISA as an accepted credit card on the second page of the Energy Statement. Simplified bill formats are denoted by an S and Direct Access bill formats with a.1 reference (e.g., A.S and A.1).

6 ADVICE 186-G/2901-E (U 338-E) May 15, 2013 Form , Closed Account Transfer Notice Form , Request to Pay Deposit Form , Disconnection Notice, Past Due Security Deposit Form , Deposit Urgent Notice Form , Deposit Receipt Do Not Pay Form , Request to Pay Deposit (ESP Consolidated Billing) Form , Deposit Final Call Notice (ESP Consolidated Billing) Form , Deposit Urgent Notice (ESP Consolidated Billing) Form , Deposit Receipt Do Not Pay (ESP Consolidated Billing) Form , Past Due Service Termination Notice Form , Disconnection Notice, Past Due Utility Service and Other Services Form , Urgent Notice Form , Disconnect Notice, Returned Check Form , Past Due Service Termination Notice (ESP Consolidated Billing) Form , Final Call Notice (ESP Consolidated Billing) Form , Urgent Notice (ESP Consolidated Billing) Form , Returned Check Final Call Notice (ESP Consolidated Billing) Form , Closed Account Past Due Notice Form , Disconnection Notice, Closed SCE Account Form , Request for Deposit to Establish Credit with Payment Arrangements/Extension Form , Request for Deposit to Establish Credit for ESP with Payment Arrangement/Extension CREDIT/DEBIT CARD PROGRAM IMPLEMENTATION SCE plans to implement the proposed credit/debit card payment option within 90 days of the approval of this advice letter. No cost information is required for this advice filing. Except as noted above, this advice filing will not increase any rate or charge, cause the withdrawal of service, or conflict with any other schedule or rule. TIER DESIGNATION Pursuant to General Order (GO) 96-B, Energy Industry Rule 5.2, SCE submits this advice filing with a Tier 2 designation. EFFECTIVE DATE This advice filing will become effective on June 14, 2013, the 30 th calendar day after the date filed.

7 ADVICE 186-G/2901-E (U 338-E) May 15, 2013 NOTICE Anyone wishing to protest this advice filing may do so by letter via U.S. Mail, facsimile, or electronically, any of which must be received no later than 20 days after the date of this advice filing. Protests should be mailed to: CPUC, Energy Division Attention: Tariff Unit 505 Van Ness Avenue San Francisco, California EDTariffUnit@cpuc.ca.gov Copies should also be mailed to the attention of the Director, Energy Division, Room 4004 (same address above). In addition, protests and all other correspondence regarding this advice letter should also be sent by letter and transmitted via facsimile or electronically to the attention of: Megan Scott-Kakures Vice President, Regulatory Operations Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, California Facsimile: (626) AdviceTariffManager@sce.com Leslie E. Starck Senior Vice President, Regulatory Policy & Affairs c/o Karyn Gansecki Southern California Edison Company 601 Van Ness Avenue, Suite 2030 San Francisco, California Facsimile: (415) Karyn.Gansecki@sce.com There are no restrictions on who may file a protest, but the protest shall set forth specifically the grounds upon which it is based and shall be submitted expeditiously. In accordance with Section 4 of GO 96-B, SCE is serving copies of this advice filing to the interested parties shown on the attached GO 96-B service list. Address change requests to the GO 96-B service list should be directed by electronic mail to AdviceTariffManager@sce.com or at (626) For changes to all other service lists, please contact the Commission s Process Office at (415) or by electronic mail at Process_Office@cpuc.ca.gov.

8 ADVICE 186-G/2901-E (U 338-E) May 15, 2013 Further, in accordance with Public Utilities Code Section 491, notice to the public is hereby given by filing and keeping the advice filing at SCE s corporate headquarters. To view other SCE advice letters filed with the Commission, log on to SCE s web site at For questions, please contact Prabha Cadambi at (626) or by electronic mail at prabha.cadambi@sce.com. Southern California Edison Company MSK:pc:sq Enclosures Megan Scott-Kakures

9 CALIFORNIA PUBLIC UTILITIES COMMISSION ADVICE LETTER FILING SUMMARY ENERGY UTILITY MUST BE COMPLETED BY UTILITY (Attach additional pages as needed) Company name/cpuc Utility No.: Southern California Edison Company (U 338-E) Utility type: Contact Person: Darrah Morgan ELC GAS Phone #: (626) PLC HEAT WATER Disposition Notice to: EXPLANATION OF UTILITY TYPE ELC = Electric GAS = Gas PLC = Pipeline HEAT = Heat WATER = Water (Date Filed/ Received Stamp by CPUC) Advice Letter (AL) #: 186-G/2901-E Tier Designation: 2 Subject of AL: Modifications to Southern California Edison Company s Residential Credit/Debit Card Bill Payment Option: Reduction of the Convenience Fee, Addition of the VISA Credit Card and Electronic Checks Keywords (choose from CPUC listing): Forms, Rules AL filing type: Monthly Quarterly Annual One-Time Other If AL filed in compliance with a Commission order, indicate relevant Decision/Resolution #: Does AL replace a withdrawn or rejected AL? If so, identify the prior AL: Summarize differences between the AL and the prior withdrawn or rejected AL 1 : Confidential treatment requested? Yes No If yes, specification of confidential information: Confidential information will be made available to appropriate parties who execute a nondisclosure agreement. Name and contact information to request nondisclosure agreement/access to confidential information: Resolution Required? Yes No Requested effective date: 6/14/13 No. of tariff sheets: -67- Estimated system annual revenue effect: (%): Estimated system average rate effect (%): When rates are affected by AL, include attachment in AL showing average rate effects on customer classes (residential, small commercial, large C/I, agricultural, lighting). Tariff schedules affected: See Gas and Electric Attachment A. Service affected and changes proposed 1 : Pending advice letters that revise the same tariff sheets: 2819-E and 2861-E 1 Discuss in AL if more space is needed.

10 Protests and all other correspondence regarding this AL are due no later than 20 days after the date of this filing, unless otherwise authorized by the Commission, and shall be sent to: CPUC, Energy Division Attention: Tariff Unit 505 Van Ness Ave., San Francisco, CA Megan Scott-Kakures Vice President, Regulatory Operations Southern California Edison Company 2244 Walnut Grove Avenue Rosemead, California Facsimile: (626) Leslie E. Starck Senior Vice President, Regulatory Policy & Affairs c/o Karyn Gansecki Southern California Edison Company 601 Van Ness Avenue, Suite 2030 San Francisco, California Facsimile: (415)

11 Gas Tariff Sheets

12 Public Utilities Commission 186-G Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised 1579-G Rule 9 Revised 1174-G Revised 1580-G Table of Contents Revised 1556-G Revised 1581-G Table of Contents Revised 1477-G 1

13 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No G Rule 9 Sheet 2 RENDERING AND PAYMENT OF BILLS B. Payment of Bills (Continued) Regular monthly bills are due and payable on presentation and payment may be made at SCE s office or to an authorized collector. Accepted methods of payment are as follows: 1. Checks sent via the U.S. mail to the address on the payment stub, or 2. Checks, money orders, or cash paid at any SCE Payment Office or an authorized payment location, or 3. Electronically through SCE s electronic bill presentation and payment service, Pay-by- Phone service, Direct Payment service, Quick Check, EDI for commercial customers, or credit/debit card pinless debit card, and/or electronic check for residential customers, or 4. Electronically by a recurring automatic bank debit or an electronic funds transfer the customer initiates through a third party. A transfer or transaction fee over and above the SCE bill amount may be charged to the customer by a third-party vendor for these services, or 5. Any other means mutually agreeable to SCE and the customer. (T) Closing bills, where service is to be discontinued, will be due and payable on presentation, and collection will be made at time of presentation. C. Credit/Debit Card Payment Option. SCE shall accept credit/debit card, pinless debit card, and/or electronic check payments from customers for payment of their residential gas bill and deposit. Payments will be accepted through the use of a vendor, and a $1.65 convenience fee per transaction shall apply. Credit/debit card pinless debit card, and/or electronic check payments will be accepted for water-related charges and deposits. Customers are limited to one transaction per each assessed fee. If a residential customer has more than one customer account, a separate card transaction is needed for each account. A convenience fee will apply for each transaction completed and will be added as a charge to the credit/debit card and not to the SCE Energy Statement. Customers who are scheduled for disconnection (i.e., a bill that is not paid within the time required by such disconnection notice) are able to make a payment using a credit/debit card, pinless debit card, and/or electronic check In addition, customers who have had their residential service disconnected will be able to make a payment using a credit/debit card, pinless debit card, and/or electronic check for reconnection of service, and will be able to pay a deposit that is necessary due to being scheduled for disconnection or disconnected. This payment option is not available to customers who have had two or more returned credit and/or debit payments within the last 12 months or who have made a fraudulent payment. (T) (T) (T) (T) (T) (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 186-G Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, C18 Resolution

14 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No G TABLE OF CONTENTS Sheet 1 Cal. P.U.C. Sheet No. TITLE PAGE G TABLE OF CONTENTS - RATE SCHEDULES G TABLE OF CONTENTS - LIST OF CONTRACTS AND DEVIATIONS G TABLE OF CONTENTS - RULES G TABLE OF CONTENTS - SAMPLE FORMS G (T) (T) PRELIMINARY STATEMENT: A. Territory Served by the Utility G B. Types and Classes of Service G C. Procedure to Obtain Service G D. Interest G E. Symbols G F. Baseline Service G G. Santa Catalina Island Gas Cost Adjustment Clause (GCAC) G H. Income Tax Component of Contributions Provision G SERVICE AREA MAP... 3-G RATE SCHEDULES Schedule Cal. P.U.C. No. Title of Sheet No. DE Domestic Service to Utility Employees G G-1 Domestic Service G G-1-CARE Domestic Service G G-2 General Service G GM Domestic Service, Multifamily Accommodation G G-SE Service Establishment Charge G RF-G Surcharge to Fund Public Utilities Commission Reimbursement Fee G LIST OF CONTRACTS AND DEVIATIONS Cal. P.U.C. Sheet No. List of Contracts and Deviations G (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 186-G Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H9 Resolution

15 Southern California Edison Revised Cal. PUC Sheet No G Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No G TABLE OF CONTENTS Sheet 2 (Continued) Rules Cal. P.U.C. Rule Title Sheet No. 1 Definitions G 2 Description of Service G 3 Application for Service G 4 Contracts G 5 Special Information Required on Forms G 6 Establishment and Re-establishment of Credit G 7 Deposits G 8 Notices G 9 Rendering and Payment of Bills G 10 Disputed Bills G 11 Discontinuance and Restoration of Service G G 12 Rates and Optional Rates G 13 Temporary Service G 14 Shortage of Supply and Interruption of Delivery G 15 Gas Main Extensions G 16 Service Connections, Meters and Customer's Facilities G 17 Adjustment of Bills and Meter Tests G 18 Supply to Separate Premises and Resale G (T) Form Sample Forms Cal. P.U.C. Sheet No. CSD-378 Application and Contract for Gas and/or Water Service G CSD-470G 15 Day Notice of Service Termination G G Gas Statement G G.S Gas Statement-Simplified G Income Tax Component of Contribution Agreement G Catalina Gas LPP Settlement Sample G Catalina Gas LPP Month #11 Sample G G Tenant Rights G (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 186-G Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H10 Resolution

16 Electric Tariff Sheets

17 Public Utilities Commission 2901-E Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised E Rule 9 Revised E Revised E Rule 9 Revised E Revised E Form A Revised E Revised E Form A.S Revised E Revised E Form A.1 Revised E Revised E Form B Revised E Revised E Form B.S Revised E Revised E Form B.1 Revised E Revised E Form C Revised E Revised E Form C.S Revised E Revised E Form C.1 Revised E Revised E Form D Revised E Revised E Form D.1 Revised E Revised E Form E Revised E Revised E Form E.1 Revised E Revised E Form F Revised E Revised E Form F.S Revised E Revised E Form F.1 Revised E Revised E Form H Revised E Revised E Form H.S Revised E Revised E Form H.1 Revised E Revised E Form I Revised E Revised E Form I.S Revised E Revised E Form I.1 Revised E Revised E Form J Revised E Revised E Form J.S Revised E Revised E Form J.1 Revised E Revised E Form K Revised E 1

18 Public Utilities Commission 2901-E Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised E Form K.S Revised E Revised E Form K.1 Revised E Revised E Form M Revised E Revised E Form O Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E Revised E Form Revised E 2

19 Public Utilities Commission 2901-E Attachment A Cal. P.U.C. Sheet No. Title of Sheet Cancelling Cal. P.U.C. Sheet No. Revised E Form Revised E Revised E Form Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E Revised E Table of Contents Revised E 3

20 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Rule 9 Sheet 2 RENDERING AND PAYMENT OF BILLS (Continued) B. Reading of Separate Meters Not Combined. For the purpose of billing, each meter upon the customer's premises will be considered separately, and the readings to two or more meters will not be combined except as follows: 1. Where combinations of meter readings are specifically provided for in the rate schedule. 2. Where SCE's operating convenience requires the use of more than one meter. C. Payment of Bills. All Bills and Summary Bills are due and payable on presentation, and payment should be received at the office of SCE or by a representative or agent authorized by SCE. Accepted methods of payment are as follows: 1. Checks sent via the U.S. mail to the address on the payment stub, or 2. Checks, money orders, or cash paid at any SCE Payment Office or an authorized payment location, or 3. Electronically through SCE s electronic bill presentation and payment service, Pay-by- Phone service, Direct Payment service, QuickCheck, Electronic Data Interchange for commercial customers, or credit/debit card pinless debit card, and/or electronic check for residential customers, or 4. Electronically by a recurring automatic bank debit or an electronic funds transfer the customer initiates through a third party. A transfer or transaction fee over and above the SCE bill amount may be charged to the customer by a third-party vendor for these services, or 5. Any other means mutually agreeable to SCE and the customer. (T) D. Returned Check Charge. SCE may require payment of a $8.00 returned check charge for any check returned from the bank unpaid. The Returned Check Charge shall also apply to any forms of payment that are subsequently dishonored. E. Level Pay Plan. Small commercial and lighting customers who are served by SCE on Schedule GS-1 and residential customers qualifying for Baseline allocations, who are served by SCE under Schedule D, D-CARE, D-FERA, TOU-D-T, or TOU-D-TEV, all of whom want to minimize variations in monthly bills, may elect to participate in the Level Pay Plan. Customers can join the plan in any month of the year and the plan will extend for 12 subsequent months. However, customers may voluntarily withdraw from the plan upon written notice to SCE and a settlement bill will be generated in accordance with the provision of Section E.4. Meters will normally be read and billed at regular monthly intervals. The terms and conditions of the Level Pay Plan are as follows: 1. Level Pay Plan is open to customers regardless of length of service with SCE. 2. The Level Pay Plan amount is due upon presentation as described in Section E Customers shall pay the Level Pay Plan amount shown due each month before it becomes Past Due as described in Rule 11, Section A, Discontinuance and Restoration of Service. 4. At the one (1) year anniversary of Level Pay Plan participation, all customers will receive a settlement bill. Customers will also receive a settlement bill if they voluntarily withdraw from the plan. (Continued) (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2901-E Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H19 Resolution

21 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Rule 9 Sheet 5 RENDERING AND PAYMENT OF BILLS H. Credit/Debit Card Payment Option. (Continued) SCE shall accept credit/debit card, pinless debit card, and/or electronic checks payments from customers for payment of their residential electric bill or Summary Bill and deposit. 1/ Payments will be accepted through the use of a vendor, and a $1.65 convenience fee per transaction shall apply. Credit/debit card and pinless debit card payments will be accepted for energy-related charges and deposits. Customers are limited to one transaction per each assessed fee. If a residential customer has more than one customer account, a separate card transaction is needed for each account. A convenience fee will apply for each transaction completed and will be added as a charge to the credit/debit card and not the SCE Energy Statement. Customers who are scheduled for disconnection (i.e., a bill or Summary Bill that is not paid within the time required by such disconnection notice) are able to make a payment using a credit/debit, pinless debit card, and/or electronic check. In addition, customers who have had their residential service disconnected will be able to make a payment using a credit/debit, pinless debit card, and/or electronic check for reconnection of service, and will be able to pay a deposit that is necessary due to being scheduled for disconnection or disconnected. This payment option is not available to customers who have had two or more returned credit and/or debit payments within the last 12 months or who have made a fraudulent payment. (T) (R) (T) (T) 1/ The service accounts associated with a Summary Bill must also be for residential service. (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2901-E Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, C23 Resolution

22 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format A Schedules D, D-CARE, D-FERA, DE, DM, DMS-1, DMS-2, DMS-3, DS, (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2901-E Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H18 Resolution

23 P.O. Box 600 Rosemead, CA Your electricity bill VALUED CUSTOMER / Page 1 of 4 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Customer account Service account STREET ADDRESS MONTEREY PARK, CA Rotating outage Group A123 Your account summary Amount of your last bill $54.30 Payment we received on Mmm dd yy - thank you -$54.30 Balance forward $0.00 Your new charges $64.49 Total amount you owe by Mmm dd yy $64.49 Compare the electricity you are using For meter from Mmm dd yy to Mmm dd yy Total electricity you used this month in kwh 506 Your next meter read will be on or about Mmm dd yy. Your daily average electricity usage (kwh) 2 years ago: Last year: This year: Sep '08 Sep '09 Oct '09 Nov '09 Dec '09 Jan '10 Feb '10 Mar '10 Apr '10 May '10 Jun '10 Jul '10 Aug '10 Sep '10 (14-574) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy $64.49 Amount enclosed $ VALUED CUSTOMER MAILING ADDRESS CITY, CA P.O. BOX 600 ROSEMEAD, CA

24 Valued Customer / Page 2 of 4 Contact information *Note - Symbols will appear on production bills Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill On-line: - or Electronic Fund Transfer Mail-in: - Check or Money order In Person: - Authorized payment locations Phone: - QuickCheck Credit Card Visa/MasterCard* Debit Card ACCEL/NYCE/Pulse/Star* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your bill was prepared on September 7, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a Service Connection charge. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service.

25 VALUED CUSTOMER / Page 3 of 4 Details of your new charges Your rate: DOMESTIC Billing period: Mmm dd yy to Mmm dd yy (30 days) Delivery charges Basic charge 32 days x $ $0.93 Energy - Summer Tier 1 (within baseline) 445 kwh x $ $17.95 Tier 2 (up to 30%) 134 kwh x $ $8.07 DWR bond charge 1,500 kwh x $ $7.73 Generation charges DWR DWR energy credit x,xxx kwh x -$ $0.00 SCE Energy - Summer Tier 1 (within baseline) 310 kwh x $ $29.65 Tier 2 (up to 30%) 93 kwh x $ $8.89 Subtotal of your new charges $ State tax 1,500 kwh x $ $0.33 Your new charges $64.49 Your Delivery charges include: $11.51 transmission charges $ distribution charges $0.96 nuclear decommissioning charges -$61.61 conservation incentive adjustment $16.46 public purpose programs charge $2.22 new system generation charge Your Generation charges include: $11.75 competition transition charge Your overall energy charges include: $2.89 franchise fees Additional information: Service voltage: 240 volts Your summer baseline allowance: kwh Average cost per kilowatt hour Tier 1 Tier 2 Tier 3 Tier 4 Tier 5 $0.12 $0.14 $0.24 $0.27 $ kwh 26 kwh Understanding Your Bill Your usage for this billing period falls in the second tier. Energy usage is based upon a tiered structure. For most customers, the price you pay per kilowatt hour increases as you use more energy. The average cost per kilowatt hour (kwh) figures in the chart to the left are based on averages. Actual prices may vary. For more information visit Things you should know Looking for a more convenient way to receive and pay your monthly electric bill? Online Billing lets you view your current bill and review your account history without receiving a paper bill. Online Payment offers the convenience of paying online, any time of day, seven days a week. You ll save on postage, too. Enroll in SCE s free My Account service today at

26 VALUED CUSTOMER / Page 4 of 4 Things you should know (continued) SAVE MONEY ON YOUR BILL WITH CARE or FERA Income Qualified Programs You can save 20% or more on your electric bill with the California Alternate Rates for Energy (CARE) program. Family Electric Rate Assistance (FERA) offers a discount for households of 3 or more exceeding their baseline usage by over 30%. If you are recently unemployed, you may also be eligible. For more information and eligibility requirements, visit or call (800) (TTY ). AHORRE DINERO EN SU FACTURA CON CARE o FERA Programas basados en los ingresos Usted puede ahorrar un 20% o mas en sus facturas eléctricas con el programa Tarifas Alternativas de Energía para California (CARE). El Programa Familiar de Reducción de las Tarifas Eléctricas (FERA) ofrece un descuento para los hogares de 3 o más personas cuyo consumo eléctrico supere en más de un 30$ su asignación de línea base. Si recientemente perdió su empleo es posible que califique para estor programaas. Para obtener más información y averiguar se califica visite o llame al (877) (TTY ).

27 Southern California Edison Revised Cal. PUC Sheet No E Rosemead, California (U 338-E) Cancelling Revised Cal. PUC Sheet No E Sheet 1 ENERGY STATEMENT Form Format A.1 (Direct Access) Schedules D, D-CARE, D-FERA, DE, DM, DMS-1, DMS-2, DMS-3, DS, (To be inserted by utility) Issued by (To be inserted by Cal. PUC) Advice 2901-E Megan Scott-Kakures Date Filed May 15, 2013 Decision Vice President Effective Jun 14, H16 Resolution

28 P.O. Box 600 Rosemead, CA Your electricity bill VALUED CUSTOMER / Page 1 of 4 For billing and service inquiries call , 24 hrs a day, 7 days a week Date bill prepared: Mmm dd yy Customer account Service account ANY STREET MONTEREY PARK, CA Rotating outage Group A123 Your account summary Amount of your last bill $54.30 Payment we received on Mmm dd yy - thank you -$54.30 Balance forward $0.00 Your new charges $ Total amount you owe by Mmm dd yy $ Summary of your billing detail Service account Service address Billing period Your rate New charges ANY STREET Mmm dd yy to Mmm dd yy Domestic $64.49 MONTEREY PARK, CA (Direct Access) ANY STREET Mmm dd yy to Mmm dd yy ESP $75.45 MONTEREY PARK, CA (Direct Access) $ (14-574) (Tear here) Please return the payment stub below with your payment and make your check payable to Southern California Edison. If you want to pay in person, call for locations, or you can pay online at (Tear here) Customer account Please write this number on your check. Make your check payable to Southern California Edison. Amount due by Mmm dd yy $ Amount enclosed $ VALUED CUSTOMER ANY STREET MONTEREY PARK, CA P.O. BOX 600 ROSEMEAD, CA

29 Valued Customer / Page 2 of 4 Contact information *Note - Symbols will appear on production bills Customer service numbers Important information Multicultural services (Available Monday Friday 8 a.m. 5 p.m.) General Services (U.S. & Canada) Cambodian Account Balance & Extensions Chinese Emergency Services and Outages Korean California Alternate Rates for Energy (CARE) Vietnamese Electric Industry Restructuring Spanish Energy Theft Hotline (7 dias a la semana 8 a.m. 8 p.m.) Hearing & Speech Impaired (TTY) Correspondence: Southern California Edison (SCE) P.O. Box 6400 Rancho Cucamonga, CA Rotating outages A rotating outage is a controlled electric outage that lasts approximately one hour for a group of circuits, which is used during electric system emergency conditions to avoid widespread or uncontrolled blackouts. Each SCE customer is assigned a rotating outage group, shown on the upper part of the SCE bill. If your rotating outage group begins with the letters A, M, R, S, or X, you are subject to rotating outages. If it begins with N or Exempt, you are not. Your rotating outage group may change at any time. For more information, and to see which rotating outage groups are likely to be called in the event of a system emergency, visit or call Options for paying your bill On-line: - or Electronic Fund Transfer Mail-in: - Check or Money order In Person: - Authorized payment locations Phone: - QuickCheck Credit Card Visa/MasterCard* Debit Card ACCEL/NYCE/Pulse/Star* *The Credit/Debit card payment options are not available for payment of commercial services or security deposits for commercial services. You may call us for electronic payment options, to make payment arrangements, or for information on agencies to assist you in bill payment. If service has been disconnected, on the day of the service reconnection, be sure all appliances and other electric devices are turned off. For additional home safety tips, visit or you may call SCE Customer Service at Past due bills Your bill was prepared on September 7, Your bill is due when you receive it and becomes past due 19 days after the date the bill was prepared. You will have 15 days at your new address to pay a bill from a prior address before your service will be terminated. SCE does not terminate residential service for non-payment of bills for other classes of service. Termination of electric service requires a Service Connection charge. If you are a residential customer, and claim an inability to pay and payment arrangements have not been extended to you by SCE pursuant to SCE's filed tariffs, you may contact the California Public Utilities Commission (CPUC). Rules and rates SCE s rules and rates are available in full at or upon request. Late Payment Charge (LPC) A late payment charge of 0.8% will be applied to the total unpaid balance on your account if full payment is not received by the due date on this bill (except for CARE and state agency accounts). Disputed bills If you think your bill is incorrect, call us and speak with a customer service representative, or if necessary, with a manager. If you feel unsatisfied with the result of such discussion(s), contact the CPUC, Consumer Affairs Branch by mail at: 505 Van Ness, Room 2003 San Francisco, CA 94102; or at: www. cpuc.ca.gov, , TTY: Include a copy of your bill, why you believe SCE did not follow its rules and rates, and a check or money order made out to the CPUC for the disputed amount. You must pay the disputed amount, or send it to the CPUC, before the past-due date to avoid disconnection. The CPUC accepts payment only for matters relating directly to bill accuracy. While the CPUC is investigating your complaint, you must pay any new SCE bills that become due. Electronic Fund Transfers (EFT) When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment. You will not receive your check back from your financial institution, but the transaction will appear on your financial institution statement. If you do not wish to authorize an electronic fund transfer, please call the 800 number on the front of your bill. Definitions DWR Bond Charge: Bonds issued by the Department of Water Resources (DWR) to cover the cost of buying power for customers during the energy crisis are being repaid through this charge. SCE Generation: These charges recover energy procurement and generation costs for that portion of your energy provided by SCE. Beginning April 11, 2010, pursuant to CPUC Decision , Direct Access (DA) is again open to all non-residential customers, subject to annual limits during a four year phase-in period, and absolute limits following the phase-in. All residential customers currently returning to Bundled Service may not elect to return to DA service.