Role Profile. Role Title: Applications Support Analyst. Division: Corporate Services - ICT. Department: ICT. Team: Support

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Role Profile. Role Title: Applications Support Analyst. Division: Corporate Services - ICT. Department: ICT. Team: Support"

Transcription

1 Role Profile Role Title: Applications Support Analyst Division: Corporate Services - ICT Department: ICT Team: Support Role Identifiers: - Career Ladder: Professional - Level: Associate Level 2 - Function: IT Administration - Discipline: Computer Systems Administration Main Purpose of Role Working as part of a small team of Oracle DBAs/Applications Support Analysts, provide expert technical knowledge in the support of all Databases and software applications across the Hyde landscape. Outputs and Accountabilities Provide expert application support knowledge in at least four of the following; and backup support knowledge in the rest of the following applications: Iworld and associated interfaces Keystone and associated interfaces Pamwin Brixx Serengeti Asset 4000 Sunguard HR Applications

2 Hyde Intranet Umbraco/Edeptive Web Technologies IIS/Apache/Tomcat Hyde Websites PFI Website Microsoft Windows 8 CRM Microsoft Dynamics MS Sql Server 2008/2012 Windows Server 2008/2012 Minor desktop applications Opti-Time GCERT Sharepoint Maintain expert knowledge of supported applications and keep up to date with new releases and underlying operating system and third party software dependencies Work with Service Desk staff and internal users, providing expert application advice and guidance to ensure that issues are dealt with effectively and within SLA. Escalate and liaise with 2 nd and 3 rd line support colleagues as necessary to ensure that customers expectations are met. Comply with The Hyde Group s change management procedures to ensure that all changes to production systems such as patches or configuration changes have the correct and appropriate approvals. Liaise with software vendors and authors to ensure that support issues are managed according to internal and external service level agreements. Work as part of project teams to ensure that all changes to the groups software portfolio can be supported in production. Interact and maintain good working relationships with internal teams and external 3 rd party vendors to troubleshoot and resolve complex problems. Provide assistance as required with testing and deployment of application/software changes/releases through the formal change management processes. Ensure applications/software environments are fully maintained with appropriately supported updates, patches and/or service packs in line with corporate system maintenance policies. Participate in the process of integrating and releasing new applications/software functionality into business-as-usual environment, ensuring all service acceptance and operational

3 deliverables have been successfully developed and agreed prior to handover. Liaise with software vendors and authors to ensure that support issues are managed according to internal and external service level agreements. Examine potential areas for Service Improvements and raise proposals with the Applications Lead Analyst and Applications Support Manager. Assist as a lead technical resource for internal projects where required. Share/spread knowledge with team members as well as internal teams (i.e. service-desk, 2 nd line). Undertake ownership of problems, achieving high levels of user satisfaction. Ensure completeness of root cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents. Assist with the development and implementation of business continuity and service recovery plans and activities.

4 Expected Competencies for Applications Support Analyst Is self-motivated LEADERSHIP Talks positively about the organisation Is approachable and consistent in all their interactions Role models appropriate behaviours; is open, honest and respectful to key staff and key stakeholders Provides advice regarding standard issues/problems within their given BUSINESS ORIENTATION area and with limited supervision AND STRATEGIC THINKING Identifies the reputational and regulatory risks that link to their work area Manages small scale budgets for individual projects within their immediate work area Focuses delivery on immediate operational priorities Identifies areas of non-compliance and escalates issues where necessary Understands relationships between work processes and the organisation and their impact Shares relevant knowledge gained from networking / research Seizes opportunities to interact with, and build/maintain relationships CUSTOMER FOCUS with internal/external customers (INTERNAL AND Is responsive to all requests from internal and/or external customers; EXTERNAL) resolves non-standard requests and investigates with assistance from others as needed Consistently delivers a good quality service, ensuring that services address customer needs; escalates issues where required Seeks and gains feedback from customers where possible Proactively seeks and finds new ways to involve customers in projects CHANGE MANAGEMENT Quickly adapts their approach to changing circumstances Inputs to change by helping to shape the way it is implemented and giving feedback on how change might work or not work in practice Recognises and advocates the potential benefits of change Suggests changes and improvements to project delivery Supports the implementation of change effectively TECHNICAL EXPERTISE Looks for opportunities to add depth and breadth to their technical knowledge Acts as a technical resource for colleagues/peers Expands fundamental knowledge in own discipline and broadens skills Applies knowledge and skills to a variety of standard activities DELIVERY FOCUS Plans appropriately to meet timeframes and deadlines for own work, as set or guided by others. Takes ownership and accountability for their individual objectives; delivers on expectations and commitments as requested and appropriate Looks to make things happen; not easily offset by obstacles Sees own work through to completion Steps outside the mandatory requirements of role and participates in cross-functional projects in own field of expertise and/or leads local improvement projects PROBLEM SOLVING Solves standard and non-standard problems, choosing from a range of standard or routine methods/processes Recognises and gathers important information using appropriate resources Finds creative ways to deliver outcomes; considering logical and practical decisions/solutions based on expertise, knowledge and analysis Makes progress; seeking information / escalating issues for decision

5 COMMUNICATION, NEGOTIATING, INFLUENCING PERFORMANCE MANAGEMENT AND COACHING Listens actively, explains information effectively to others and checks for understanding when communicating Conveys key messages; describing processes clearly and effectively Prepares and provides accurate and timely written and verbal communication Credible and confident in own specialist field or operational area; persuading others towards an idea or course of action Adapts style of communication accordingly to convey technical concepts, analysis or conclusions to a non-technical audience or individuals from other disciplines Acts as a team member by sharing and gaining information from others to improve delivery/performance e.g. via team meetings Understands what is required of self; supports other members of the team to deliver Has ongoing dialogue with peer team members to develop a sense of team and consensus Is receptive to feedback and applies learning from it

6

Role Profile. Leasehold Co-ordinator (LSE) - Career Ladder: Customer Services. - Level: Level 4. - Function: Leasehold

Role Profile. Leasehold Co-ordinator (LSE) - Career Ladder: Customer Services. - Level: Level 4. - Function: Leasehold Role Profile Role Title: Directorate: Department: Team: Leasehold Co-ordinator (LSE) Resident Services Local Services Regional Role Identifiers: - Career Ladder: Customer Services - Level: Level 4 - Function:

More information

Service Desk Technician Service Desk Team Leader None IT

Service Desk Technician Service Desk Team Leader None IT Job Description Job title: Reporting to: Direct reports: Division: Service Desk Technician Service Desk Team Leader None IT Purpose of job IT Service Desk s goal is to deliver optimal service to our internal

More information

POSITION DESCRIPTION KEY RESULT AREAS

POSITION DESCRIPTION KEY RESULT AREAS POSITION DESCRIPTION Position Title: Project Manager Date: January 2013 Department: Business Improvement team Position code: Sub department: Position level: D (Professional) Location: Sydney Geographic

More information

JOB PROFILE. Collaborate and work effectively with team members within the section and the rest of the Transformation Service.

JOB PROFILE. Collaborate and work effectively with team members within the section and the rest of the Transformation Service. JOB PROFILE Job Title: Principal Commissioning Officer Consultant 3 Department: Corporate Resources Ref: DCC/14/0344 Section: Transformation Service Job Family: Transformation Job grade: 12 Purpose of

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: IT Support Specialist (2 nd Line, Reporting and Monitoring) Division: Corporate Services Division Grade: J Reports To: IT Infrastructure and Operations Manager General

More information

Position Description

Position Description Position Description Position Title: Group/Division/Team: WebCenter / UCM Technical Support Business Technology Services Group / IT Operations Division Date: December 2011 Reports To: Roles Reporting To

More information

The ICMCI CMC Competence Framework - Overview

The ICMCI CMC Competence Framework - Overview This CMC Competence Framework specifies the cluster of related abilities, commitments, knowledge, and skills that a management consultant should demonstrate in practice in order to successfully complete

More information

Position Description

Position Description Position Description Job title Group Section Responsible to Responsibility for staff Project Coordinator Natural Resource Operations Rotorua Lakes Protection & Restoration Programme Rotorua Lakes Business

More information

JOB AND TASK DESCRIPTION

JOB AND TASK DESCRIPTION JOB AND TASK DESCRIPTION Job Title: Unit: Grade: Systems Development Officer Debt Management Unit H Reports To: Advisor & Team Leader (IT Systems) General Information The Debt Management Unit (DMU) of

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Job description. Job title: Server Infrastructure Analyst 1

Job description. Job title: Server Infrastructure Analyst 1 Job description Job title: Server Infrastructure Analyst 1 Department: Resources Service: IT Service Grade: G Post reference number: 1 Job purpose To provide specialist enterprise level design, planning,

More information

Organisational Unit/ Department

Organisational Unit/ Department The Salvation Army Australia Southern Territory POSITION DESCRIPTION Position Title ITS Helpdesk Analyst Employee Name Date 19/03/14 Division/ Entity/Location Office for the Secretary for Business Administration/

More information

Self assessment tool for APS 5

Self assessment tool for APS 5 Self assessment tool for APS 5 Capabilities Supports strategic direction Supports shared purpose and direction Understands and supports the organisation's vision, mission and business objectives. Identifies

More information

IBM Client Innovation Centre Preston Vacancies for experienced hires

IBM Client Innovation Centre Preston Vacancies for experienced hires IBM Client Innovation Centre Preston Vacancies for experienced hires Background Welcome to the IBM Client Innovation Centres. The IBM Client Innovation Centre Preston is one of three brand new satellite

More information

Technical Project Manager JOB DESCRIPTION

Technical Project Manager JOB DESCRIPTION JOB TITLE: BUSINESS UNIT: REPORTS TO: Technical Project Manager ICT Manager, ICT EA GRADE: Non-EA Position DATE APPROVED: 17/12/2015 JOB SPECIFICATION SUMMARY OF THE BROAD PURPOSE OF THE JOB The Technical

More information

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER

ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER ICT (INFORMATION AND COMMUNICATION TECHNOLOGY) HELP DESK SUPPORT OFFICER The ICT Help Desk Support Officer is the first point of contact for all ICT Support and utilises their knowledge, training and skills

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas

POSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011

More information

Business Analyst Position Description

Business Analyst Position Description Analyst Position Description September 4, 2015 Analysis Position Description September 4, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...

More information

Technical Applications Consultant version 20 Dec 2011.doc

Technical Applications Consultant version 20 Dec 2011.doc Principles Vision Purpose Statement Technical Applications Consultant (version 20 Dec 2011) healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations.

More information

Role Description Curator - Digital Assets

Role Description Curator - Digital Assets Role Description Curator - Digital Assets Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Sydney Living Museums Collections & Access The Mint Classification/Grade/Band

More information

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering.

Role Description dotnet and SharePoint Developer; Enterprise Systems Integration; IT & Business Systems; BBC Engineering. REPORTS TO / LINE MANAGER Intranet Development Lead RESPONSIBLE FOR DIVISION SUB DIVISION / DEPARTMENT TEAM No direct reports BBC Engineering IT & Business Systems > Enterprise Systems Integration Which

More information

JOB DESCRIPTION CONTRACTUAL POSITION

JOB DESCRIPTION CONTRACTUAL POSITION Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical

More information

Client Services Manager Self and contribution to Team. Information Services

Client Services Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Position Purpose: Helpdesk Support Analyst Client Services Manager Self and contribution to Team The Helpdesk Support Analyst is responsible

More information

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT.

POSITION PROFILE Support Officer, ICT. Position Summary. Position Statement. Corporate Vision. Constructive Culture ICT. Position Summary Position Title: Business unit: ICT Support Officer ICT Division : ICT and Knowledge Management Classification : Level 5 Status : Position Statement The ICT Support Officer maintains the

More information

CRM Co-Ordinator Role

CRM Co-Ordinator Role Service Area: Team: Grade: 7 Customer Customer Experience Hours of Duty: 36.15 hours per week in accordance with RBH s Worklife Balance Scheme and service requirements. The role may require occasional

More information

Job Description. Applications Leader (SAP) (BISRID_014)

Job Description. Applications Leader (SAP) (BISRID_014) Job Description Job Title: Reports to: Team: Location: Applications Leader (SAP) (BISRID_014) Head of Service Delivery BIS Nelson Job Purpose To be responsible for the provision of the management and control

More information

ROLE DESCRIPTION. Location: National Office Wellington Delegation level: N/A. Role of Tertiary Education Commission (Te Amorangi Matauranga Matua)

ROLE DESCRIPTION. Location: National Office Wellington Delegation level: N/A. Role of Tertiary Education Commission (Te Amorangi Matauranga Matua) ROLE DESCRIPTION Role Title: Service Desk Analyst Number and Title of Direct Reports: N/A Directorate: Information Directorate Reports to: Service Desk Manager Remuneration Grade: T12 Budget: N/A Location:

More information

SYSTEMS ADMINISTRATOR

SYSTEMS ADMINISTRATOR JOB DESCRIPTION SYSTEMS ADMINISTRATOR Discovering Abilities optimising the quality of life for people living with disabilities BASIC JOB PURPOSE This role is responsible for Effective provisioning, installation

More information

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury Position Reports to Business Intelligence Analyst Business Intelligence Manager (BIM) Company Synlait Milk Ltd Date: February 2013 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose Support Synlait

More information

Position Description. Classification

Position Description. Classification Position Description Position title Division Business Business Unit Classification Service Desk Team Lead Shared Services ICT Operations Service Delivery D Responsible for Supervisor Lead the ICT Service

More information

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS

JOB DESCRIPTION GBS 1 ST DRAFT DRAFT V02 DRAFT V03 GBS GBS JOB DESCRIPTION JOB TITLE: SERVICE DESK MANAGER DOCUMENT CONTROL VERSION DATE OF ISSUE AUTHOR REASON FOR REVISION DRAFT V0.1 1 ST NOVEMBER 2013 GBS 1 ST DRAFT DRAFT V02 DRAFT V03 31ST MARCH 2014 3 JULY

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

Transformation Service Customer Services Advert text for vacancy for Desktop Manager

Transformation Service Customer Services Advert text for vacancy for Desktop Manager Transformation Service Customer Services Advert text for vacancy for Desktop Manager Information and Communication Technology (ICT) is delivered through the Transformation Services Division as a central

More information

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No:

Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: Job Description Job Title: Service Desk Manager Location: To be based on any site on which Leeds City College operates Vacancy Ref No: ER035 Salary: Grade LM1(Points 32-35) Commencing 31,006 with progression

More information

Closing date 8 July 2015

Closing date 8 July 2015 Campaign number Q-10296 Closing date 8 July 2015 Job Description and Person Specification This job description lists the general tasks, functions and responsibilities of the role below, including the specifications

More information

Government Communication Professional Competency Framework

Government Communication Professional Competency Framework Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their

More information

Job Description. Working Hours Standard 35 hours per week Normally working Mon Fri 9am to 5pm with additional hours as required

Job Description. Working Hours Standard 35 hours per week Normally working Mon Fri 9am to 5pm with additional hours as required Job Description Job Title Oracle Support Technical Developer Function IT Services Applications Reporting to Applications Manager Direct Reports None Working Hours Standard 35 hours per week Normally working

More information

JOB DESCRIPTION. Business Applications Manager

JOB DESCRIPTION. Business Applications Manager JOB DESCRIPTION Job Title: Responsible to: Business Applications Manager IT Manager Key Responsibilities: 1. Working as a key part of the IT team to ensure that IT is deployed efficiently within the business

More information

Job Description SF07708

Job Description SF07708 Job Description SF07708 Post Title: CRM/CMS Team Leader Grade: Grade 7 Faculty/Department: Reports to: Responsible For: Information Technology (COOG) Assistant Director of IT (Applications Development

More information

SSRS Reports Developer Permanent

SSRS Reports Developer Permanent SSRS Reports Developer Permanent AAT is a registered charity. No. 1050724 Job description Job title: SSRS Reports Developer Grade: 3 Division: Reporting to: Main contacts: ICT CRM Development Manager All

More information

Maintaining the operational effectiveness of organisation s Database management systems

Maintaining the operational effectiveness of organisation s Database management systems Database Administrator Position title Division Business Business Unit Classification Database Administrator Shared Services Information, Communication and Technology (ICT) Operations D Responsible for

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

DEPARTMENT OF THE PREMIER AND CABINET

DEPARTMENT OF THE PREMIER AND CABINET DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support

More information

1.1 In consultation with management, to identify against business objectives, issues of self-development and training.

1.1 In consultation with management, to identify against business objectives, issues of self-development and training. London Fire Brigade is run by the London Fire and Emergency Planning Authority Fire Our vision To be a world class fire and rescue service for London, Londoners and visitors. Job Description JOB TITLE

More information

POSITION PROFILE. Classification: PM4 Date of evaluation: February 2010 Date Reviewed: March 2012

POSITION PROFILE. Classification: PM4 Date of evaluation: February 2010 Date Reviewed: March 2012 POSITION PROFILE Position Title: Infrastructure Position Number: 125692 / Leader: Service Delivery Business Unit: Location: Service Delivery Brisbane Classification: PM4 Date of evaluation: February 2010

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

Fitch Ratings, Inc. 2016 Form NRSRO Annual Certification

Fitch Ratings, Inc. 2016 Form NRSRO Annual Certification Fitch Ratings, Inc. 2016 Form NRSRO Annual Certification Exhibit 8. Certain information regarding Fitch s credit analysts and credit analyst supervisors. The total number of credit analysts (including

More information

33,106 40,619. 10 Woodcock Street. Working 36.5 hours per week

33,106 40,619. 10 Woodcock Street. Working 36.5 hours per week HR Practitioner - Recruitment and Resourcing 33,106 40,619 10 Woodcock Street Working 36.5 hours per week We are looking for a forward thinking, innovative recruitment operations manager to lead the newly

More information

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014)

LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) JOB DESCRIPTION: Human Resources Manager LEVEL & SALARY Level 9 up to 39402 (Inclusive of 2% pay award effective 1 st April 2014) RESPONSIBLE TO: Director of Human Resources and Organisational Development

More information

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile APS6 The integrated leadership system ILS support tools Leadership pathway: Individual profile APS6 APS 6 profile Supports strategic direction Achieves results Supports productive working relationships Displays

More information

Schedule A. MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills.

Schedule A. MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills. PROFILE TITLE MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills.html SUMMARY STATEMENT TECHNICAL SERVICES OFFICER 3 Administers

More information

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information

More information

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE:

JOB SPECIFICATION. Service Support Manager ORGANISATION CHART: JOB PURPOSE: JOB SPECIFICATION JOB TITLE: GRADE: Service Support Manager SMP ORGANISATION CHART: JOB PURPOSE: Management responsibility for the Service Support within the Trust delivering an efficient and cost effective

More information

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services

POSITION DESCRIPTION. Service Desk Analyst. Information Technology Services POSITION DESCRIPTION Service Desk Analyst Information Technology Services Vacancy 14-31 October 2014 1 POSITION DESCRIPTION Service Desk Analyst Context Lincoln University is New Zealand s specialist,

More information

Foundation Level Competency Model

Foundation Level Competency Model Change Manager Foundation Level Competency Model The Change Manager Foundation competency model sets an independent industry benchmark for ENTRY LEVEL change management practitioners. This competency model

More information

Project Manager Job Descriptions

Project Manager Job Descriptions Promotion Criteria Position Overview Statement Principal Duties and Responsibilities PROJECT MANAGER Admin Level 4 Typically >8 years in increasing responsible IT leadership role; typically managed one

More information

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE)

GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) ANNEXURE B GENERIC CORE MANAGEMENT CRITERIA (CMC) AND STANDARDS (SELECT WHICH ONES ARE APPLICABLE) CRITERIA Description Generic Stards for Fully Effective Performance 1. Strategic Provides a vision, sets

More information

S e r v i c e D e s k Team Leader Position Description

S e r v i c e D e s k Team Leader Position Description Position Title: Service Desk Team Leader Group/Division/Team Business Technology Services / IT Operations Division Date October 2011 Reports to Manager Client Services Roles Reporting to This None Primary

More information

Role Activity Grade 5 PAS Professional Officer

Role Activity Grade 5 PAS Professional Officer Role Activity Grade 5 PAS Generic Post Job Title: Market Insight Officer Title: Reporting to: Head of Market Insight School/ External & Community Relations Department: Job Family: Professional and Administrative

More information

NHS FIFE RECORDS MANAGEMENT COMPETENCIES FRAMEWORK V1.0, July 2013

NHS FIFE RECORDS MANAGEMENT COMPETENCIES FRAMEWORK V1.0, July 2013 NHS FIFE RECORDS MANAGEMENT COMPETENCIES FRAMEWORK V1.0, July 2013 Background This Framework describes the key knowledge and skills required by the Public Records Project Manager in NHS Fife and will be

More information

Capability Framework. Department of Natural Resources and Mines

Capability Framework. Department of Natural Resources and Mines Capability Framework Department of Natural Resources and Mines Current as at 24.10.2014 Capability Framework How we lead How we behave & work together Customer Focused Solutions Focused Teamwork & Collaboration

More information

October 2014 Page 1 of 5

October 2014 Page 1 of 5 ACORNS CHILDREN S HOSPICE TRUST JOB DESCRIPTION JOB TITLE: RESPONSIBLE TO: IT Service Desk Supervisor Head of IT RESPONSIBLE FOR: IT Database Administrators (2) LOCATION: Drakes Court JOB OUTLINE The IT

More information

Business Analyst. Development Team Leader

Business Analyst. Development Team Leader Business Analyst Corporate ICT Development Team Leader None May 2013 This job exists to provide the organisation with quality software development analysis and project management. The position achieves

More information

Finance and Central Services. Technology and Change JOB DESCRIPTION

Finance and Central Services. Technology and Change JOB DESCRIPTION Finance and Central Services Technology and Change JOB DESCRIPTION POST: Business Systems Analyst (University Industrial Placement) GRADE: NYBTBC RESPONSIBLE TO: Project Lead Officer STAFF MANAGED: None

More information

Special Vacancy Notice open to Internal and External candidates

Special Vacancy Notice open to Internal and External candidates Special Vacancy Notice open to Internal and External candidates I. POSITION INFORMATION SVN No: SVN/IOMSO/085/2013 Position title Database & IT Officer Position grade Ungraded equivalent to G6/01 (Somalia

More information

Senior Manager Commercial Lending - Position Description

Senior Manager Commercial Lending - Position Description Document Control Region: Role: Classification: Reports to: Present Incumbent: Prepared by: All Senior Manager Commercial Lending Full Time Chief Member Service Officer Vacant Human Resources Date approved/updated:

More information

SPECIFIC RESPONSIBILITIES:

SPECIFIC RESPONSIBILITIES: Job Description POST: RESPONSIBLE TO: Senior 3rd Line Server and Systems Engineer Senior Engineering Team Leader SALARY: 39,069-42,672 (SCP 41-45, Inner London Scale) per annum + Expenses + Local Government

More information

JOB DESCRIPTION. Work Unit: Responsible To: Corporate and Governance Corporate Information Manager

JOB DESCRIPTION. Work Unit: Responsible To: Corporate and Governance Corporate Information Manager JOB DESCRIPTION Job Title: Work Unit: Responsible To: Position Purpose: Pay range: Team Leader Customer Services Corporate and Governance Corporate Information Manager This job exists to: Provide friendly,

More information

Job Description: Marketing Coordinator

Job Description: Marketing Coordinator Job Description: Marketing Coordinator Positively Wellington Tourism: Positively Wellington Tourism (PWT) is the capital's official tourism organisation. It is a trust funded by Wellington City Council,

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

Appendix A-2 Generic Job Titles for respective categories

Appendix A-2 Generic Job Titles for respective categories Appendix A-2 for respective categories A2.1 Job Category Software Engineering/Software Development Competency Level Master 1. Participate in the strategic management of software development. 2. Provide

More information

JOB AND PERSON SPECIFICATION

JOB AND PERSON SPECIFICATION JOB AND PERSON SPECIFICATION Position Title: IT Helpdesk & Infrastructure Officer Reports Directly to: Team Leader Information Technology Responsible for: NA Member of: Infrastructure Team Grade: 4 About

More information

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager

Middlesbrough Manager Competency Framework. Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework + = Behaviours Business Skills Middlesbrough Manager Middlesbrough Manager Competency Framework Background Middlesbrough Council is going through significant

More information

ICT Project Manager. Job description. Welcome to Statistics New Zealand

ICT Project Manager. Job description. Welcome to Statistics New Zealand ICT Project Manager Job description Job title ICT Project Manager Location Wellington, Auckland or Christchurch Grade and salary range Pay Group One, Pay Band 5 Reports to Programme Manager IT Investment

More information

BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION. Business Systems Developer (SharePoint)

BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION. Business Systems Developer (SharePoint) BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION Title: Business Systems Developer (SharePoint) Grade: SPS 6 Responsible to: Head of IT Job Summary As a member of the IT Services Development Team, to be responsible

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

Senior Manager Information Technology (India) Duration of job

Senior Manager Information Technology (India) Duration of job Role Profile Job Title Senior Manager Information Technology (India) Directorate or Region South Asia Department/Country Business Support Services, India Location of post Gurgaon Pay Band 6 / Grade G Reports

More information

CEO. GM Support Services. Manager Information Systems. Sharepoint Analyst

CEO. GM Support Services. Manager Information Systems. Sharepoint Analyst Position Description Position: Sharepoint Analyst Purpose of Position The Sharepoint Analyst is responsible for developing and supporting Careerforce s Sharepoint deployments. This includes maintaining

More information

PROJECT MANAGER POSITION DESCRIPTION

PROJECT MANAGER POSITION DESCRIPTION Position Title: Project Manager Position Number: Faculty/Division: Services & Resources Classification: HE09 No. Direct Reports & Highest Classified Position: N/A School/Branch: Technology Services FTE:

More information

Infrastructure Support Engineer Job Profile

Infrastructure Support Engineer Job Profile Infrastructure Support Engineer Job Profile About the HCPC The Health Professions and Care Council (HCPC) is the regulator of 16 different health and care professions, set up to protect the public. To

More information

Wellington i-site Supervisor

Wellington i-site Supervisor Job Description Role Title: Wellington i-site Supervisor Date: August 2015 Positively Wellington Tourism Positively Wellington Tourism is the Capital's official tourism organisation. It is a trust funded

More information

Achieve. Performance objectives

Achieve. Performance objectives Achieve Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants.

More information

IT Service Provider and Consumer Support Engineer Position Description

IT Service Provider and Consumer Support Engineer Position Description Engineer Position Description February 9, 2015 Engineer Position Description February 9, 2015 Page i Table of Contents General Characteristics... 1 Career Path... 2 Explanation of Proficiency Level Definitions...

More information

UCR Core Competency Model Behavioral Indicators

UCR Core Competency Model Behavioral Indicators UCR Core Competency Model Behavioral Indicators Rev. 03/20/2013 COMMUNICATION Shares and receives information using clear oral, written, and interpersonal communication skills. Behavioral Indicator-Operational

More information

Position Description

Position Description Position Description GMW is committed to: 1. Partnering with our customers 2. Creating the opportunity to increase food production in Northern Victoria 3. Being a high performing organisation DM Reference

More information

Role Profile Senior Application Support Analyst, ICT ICT & Business Services

Role Profile Senior Application Support Analyst, ICT ICT & Business Services Role Profile Senior Application Support Analyst, ICT ICT & Business Services ROLE SUMMARY Reporting to the Application Support Manager, the Senior Application Support Analyst within the Applications Support

More information

Position Description

Position Description Position Description GMW is committed to: 1. Partnering with our customers 2. Creating the opportunity to increase food production in Northern Victoria 3. Being a high performing organisation DM Reference

More information

Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance)

Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) Job Description Job Title: Reports to: Team: Location: Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) BIS Nelson Job Purpose To be responsible the organization

More information

Ministry of Economic Development Role Description

Ministry of Economic Development Role Description Ministry of Economic Development Role Description Date of Last Review: Title: Systems Administrator - GPS Role Stratum: Incumbent: Role Band: C LOCATION: Branch and Section: Commercial Solutions Branch

More information

Data Analysis Officer - Service Development Team

Data Analysis Officer - Service Development Team Job Title: Data Analysis Officer - Service Development Team Job Grade: Band 4-5 Directorate: Job Reference Number: Adults, Health and Community Wellbeing P01012 The Role Work closely with the Service Development

More information

CORE SKILLS 1. INTRODUCTION INTRODUCTION

CORE SKILLS 1. INTRODUCTION INTRODUCTION . CORE SKILLS 1. INTRODUCTION INTRODUCTION This document sets out the skills which are required most often in roles throughout the British Council, called collectively core skills. They replace the generic

More information

1. GENERAL INFORMATION Job Title: IT Support Assistant (2)

1. GENERAL INFORMATION Job Title: IT Support Assistant (2) 1. GENERAL INFORMATION Job Title: IT Support Assistant (2) Location: Longbow Responsible To: IT Manager Responsible For: Nil 2. JOB SUMMARY To provide initial technical support for the day to day provision

More information

Sharepoint development

Sharepoint development Sharepoint development Redweb has a dedicated in-house delivery team to manage the delivery of SharePoint projects. As an agency, we have been working with SharePoint for a number of years directly in

More information

JOB DESCRIPTION AND PERSON SPECIFICATION. Corporate Services Division. Y (Young Professionals Programme) Head of IT, IT Services Section

JOB DESCRIPTION AND PERSON SPECIFICATION. Corporate Services Division. Y (Young Professionals Programme) Head of IT, IT Services Section JOB DESCRIPTION AND PERSON SPECIFICATION Job Title: Division: Job Grade: Assistant IT Services Officer Corporate Services Division Y (Young Professionals Programme) Reports to: Location: Head of IT, IT

More information

Role Description Senior Consultant, Work Health & Safety

Role Description Senior Consultant, Work Health & Safety Role Description Senior Consultant, Work Health & Safety Cluster Agency Division/Branch/Unit Location Planning & Environment Office of Environment & Heritage People & Culture / Organisational Development

More information

Marketing and Communications Manager. 1028 Heslerton Road, Dunsandel, Canterbury

Marketing and Communications Manager. 1028 Heslerton Road, Dunsandel, Canterbury Position Reports to Brand Manager Marketing and Communications Manager Company Synlait Milk Ltd Date: December 2012 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose To be Synlait Milk s brand

More information

System Administrator/Programmer Analyst Job Family

System Administrator/Programmer Analyst Job Family JOB TITLE Promotion Criteria Position Overview Statement: SYSTEM ADMIN/ PROGRAMMER I Support Staff Grade 6) Typically < 2 years experience in system admin. Basic knowledge of operating system principles

More information

Job Description Strategic Projects Team Leader

Job Description Strategic Projects Team Leader Strategic Projects Team Leader Department: Group: Direct Line Manager: Responsible For: Planning & Community Relations Manager - & Community Relationships Three (3) Strategic Project Drivers Delegations:

More information

Manchester City Council Role Profile

Manchester City Council Role Profile Manchester City Council Role Profile Technical Operations Manager, Grade 10 ICT Service, Chief Executives Directorate Reports to: Head of Service Delivery Key Role Descriptors: The role-holder will lead

More information

Job Grade: Band 5. Job Reference Number:

Job Grade: Band 5. Job Reference Number: Job Title: Business Analyst Job Grade: Band 5 Directorate: Job Reference Number: People and Transformation P01216 The Role: This is a challenging role working with and across all services to support the

More information