Moving from Quality Management System (QMS) to Safety Management System (SMS) Capt. Nasir Iqbal Senior Safety Risk Specialist GCAA, UAE

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1 Moving from Quality Management System (QMS) to Safety Management System (SMS) Capt. Nasir Iqbal Senior Safety Risk Specialist GCAA, UAE

2 Why SMS Regulatory Requirements ICAO Annex 19 ICAO Doc No (SMM) GCAA CAR Part X CAAP 50 CAAP 22 Moral Obligations Financial Reasons

3 SMS Historical Perspective Maritime Industry Rail Industry

4 Safety Management System (SMS) A SMS provides a systematic way to identify hazards and control risks while maintaining assurance that these risk controls are effective. A businesslike approach to safety

5 Safety Management System (SMS) It is a systematic, explicit and comprehensive process for managing safety risks. As with all management systems, a safety management system provides for goal setting, planning, and measuring performance. A safety management system is woven into the fabric of an organization. It becomes part of the culture, the way people do their jobs.

6 Aviation SMS - Definition A systematic approach to managing safety, including: Necessary organisational structures Accountabilities Policies Procedures

7 Quality Management System (QMS) The structure, responsibilities, processes and procedures of an organisation that promote and establish an environment and culture of continuing improvement that will enhance the safety of the operations

8 SMS & QMS Similarities QMS and SMS have a number of similar processes; both systems depend on Measuring and monitoring Strive for continual improvement Use number of same tools like: Audits SMS may be thought of as an enhanced and expanded QMS

9 SMS & QMS Similarities QMS focuses on internal quality assurance procedures SMS expands on this by advocating a risk-based approach to the structure, responsibilities, processes and procedures of an organisation QMS will not ensure that your organisation is identifying, and eliminating where possible, all safety risks.

10 SMS & QMS Similarities Moving from a QMS to an SMS brings Increased effectiveness to your organisation and the assurance of high safety performance standards. The systems share some common elements, so an organisation with an established QMS is already part of the way there in SMS implementation.

11 SMS & QMS Similarities ICAO Doc 9859 QMS Quality Quality Assurance Quality Control Quality Culture Compliance With Regulations Prescriptive Standards & Specifications Reactive > Proactive SMS Safety Safety Assurance Hazard Identification & Risk Control Safety Culture Acceptable Level of Safety Performance Performance Based Organizational & Human Factors Proactive > Predictive

12 SMS & QMS Differences Unlike QMS, SMS is inherently risk-based QMS is structured on ISO 9000 Quality Management and quality assurance standards, Identifying and correcting instances of non-conformance or noncompliance. SMS is structured on ISO Risk Management Principles and Guidelines and ICAO doc 9859 Safety Management Systems Manual Encourages Organisations to identify, assess and control all types of risk that could affect the safety of the operation.

13 SMS & QMS Differences SMS Facilitates a more Proactive Approach to Managing Safety Risks QMS focuses on the delivery of efficient functional processes and is reactive in its approach, whereas an SMS aims to minimise all safety risks using a number of proactive methods.

14 SMS & QMS Differences QMS aims at maintaining a good safety record; however while an organisation can have a good safety record; there may be unidentified and untreated risks. Just because you haven t had an accident does not mean you are a low risk or a safe organisation.

15 SMS SMS takes a holistic approach to safety for all aspects of your organisation and any contracting organisations that you work with

16 Benefits of Enhancing QMS to SMS Implementing an SMS will allow your organisation to take a riskbased approach to managing the: Identification of hazards that pose safety risks Benefits of an effective reporting system Organisational, operational and physical changes to your organisation Accident and incident investigative processes Emergency response preparedness.

17 Roadmap from QMS to SMS

18 Formula : QMS to SMS QMS has already established elements of an SMS which include: Safety policy Document control process Processes to monitor and measure compliance-based performance A continual improvement process An internal compliance audit programme A management review process.

19 Formula : QMS to SMS To implement your SMS you will need to develop or enhance: Risk management process Emergency response Plan Hazard identification process Safety investigation process Safety training and education programme Change management process Safety Performance Measurement (SPM).

20 SMS A Journey Not a Destination Establishing an SMS involves creating interconnected systems throughout your organisation. safety will ideally develop as an integral component of the culture of your staff (and third party employees) and will influence everyone s daily conduct. SMS is a way of doing business that places safety at the core of your organisation s commercial practices

21 SMS A Journey Not a Destination Your QMS processes and practices will continue to assist you to supervise compliance and process competence. It will complement the overall approach to safety that SMS establishes relating to the organisation structures, accountabilities, policies and procedures underpinned by risk management processes

22 SMS A Journey Not a Destination SMS will apply to all the staff in your organisation and importantly to the staff of all the organisations who provide services to your business. As you plan how to implement the SMS you will need to look at the systems and processes your organisation already has in place.

23 SMS A Journey Not a Destination A gap analysis is an ideal tool to identify what practices and processes are already in place in your organisation, and compare them with the different elements of an SMS that are required. Any gaps identified will determine the actions required to meet the SMS objectives

24 Components of SMS ICAO Doc No 9859 (SMM) SMS Component 1. Safety policy and objectives SMS Element 1.1 Management commitment and responsibility SMS Element 1.2 Safety accountabilities SMS Element 1.3 Appointment of key safety personnel SMS Element 1.4 Coordination of emergency response planning SMS Element 1.5 SMS documentation SMS Component 2. Safety risk management SMS Element 2.1 Hazard identification SMS Element 2.2 Safety risk assessment and mitigation SMS Component 3. Safety assurance SMS Element 3.1 Safety performance monitoring and measurement SMS Element 3.2 The management of change SMS Element 3.3 Continuous improvement of the SMS SMS Component 4. Safety promotion SMS Element 4.1 Training and education SMS Element 4.2 Safety communication

25 Elements of SMS Safety Policy & Accountabilities Development, Control and Maintenance of Safety Management Documentation Hazard identification Risk Management Safety investigation Monitoring and Measuring Performance (SPM) Management of Change Coordinated Emergency Response Planning Continual Improvement of SMS Internal Audit Programme Management Review Safety Training and Education Programme (Safety Promotion) Communication of Safety Critical Information

26 Safety Management System Operations Maintenance Engineering Cabin SMS Ground Production Quality Design

27 Safety Management System The SMS is a tool with which to manage safety. The SMS involves a never ending cycle of setting targets and priorities, education, auditing and monitoring, analysing the results and striving for improvement.

28 Thank You

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