Office work in the digital age: new challenges, new competencies

Transcription

1 Office work in the digital age: new challenges, new competencies Technology-Enhanced Professional Learning Seminar Series Glasgow Caledonian University March 15, 2016 How The Office Spatial Does Skills work Phenomena Informatization of in the the Digicom-Worker digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, Feb. March Jan , 15, 19,

2 Office work in the digital age 1 Mediatisation and mediatised work 2 Study Mediatisation of Work 3 The chances and challenges of mediatised work 4 Competencies in mediatised work environments 5 Acquisition of competencies for mediatised work How The Office Spatial Does Skills work Phenomena Informatization of in the the Digicom-Worker digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, Feb. March Jan , 15, 19,

3 1 Mediatisation and mediatised work Media modify communicative and social actions and communicatively constructed realities. (Krotz 2007) Media as such exert a certain pressure on the way we communicate. (Hepp 2012: 14) How The Office Spatial Does Skills work Phenomena Informatization of in the the Digicom-Worker digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, Feb. March Jan , 15, 19,

4 1 Mediatisation and mediatised work Mediatised Work (Roth-Ebner 2015: 2): 1. Virtualisation of work 2. Flexible and mobile work 3. Global communication and networking 4. Subjectification 5. Blurring boundaries between private and professional spheres How The Office Spatial Does Skills work Phenomena Informatization of in the the Digicom-Worker digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, Feb. March Jan , 15, 19,

5 2 Study Mediatisation of Work Focus: Digicom Workers Research Questions: Influences of ICT use in working contexts? Perceptions of time and space? Socio-cultural implications (chances, challenges, strategies)? (Roth-Ebner 2015: 3) How The Office Spatial Does Skills work Phenomena Informatization of in the the Digicom-Worker digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, Feb. March Jan , 15, 19,

6 2 Study Mediatisation of Work Methodology: Survey N = 445 Visualisations Guided Interviews Diary Method How The Office Spatial Does Skills work Phenomena Informatization of in the the Digicom-Worker digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, Feb. March Jan , 15, 19,

7 3 The chances and challenges of mediatised work Illustration: Mag. Birgit Writze How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age Work our Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,

8 3.1 Chances Digital media might enable 1. work that is independent from time and space 2. efficient communication and organisation 3. transparent work processes Illustration: Mag. Birgit Writze How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age Work our Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,

9 1. Work independently from time and space Work at the University Digital Media Virtual Work Family Digital media as enablers of gainful work (Senior Scientist, f) How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age Work our Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,

10 2. Efficient communication and organisation Know-how in efficient communication (Senior Manager, m) How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,

11 3. Transparent work processes We always record details in the shared calendar: you are on the train from nine to one, from one to three you have an appointment, then you are on the return journey. So your colleagues know, from nine to one or so, they can call you and then again from three onwards. (Project manager, f) How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,

12 3.2 Challenges Digital media might lead to 1. problems of ubiquitous accessibility 2. increase and acceleration of digital communication 3. new forms of control Illustration: Mag. Birgit Writze How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age Work our Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,

13 1. Ubiquitous accessibility Captured by media (Lawyer, f) 14

14 2. Communication overflow Def.: excessive demands that result from the intense use of ICTs and the unceasing confrontation with communicative tasks (Roth-Ebner 2015: 3) Well, the stress really stems from the flood of information and the fact that there is always someone who wants something from you. Many phone calls, many s and, in addition, something urgent to do. I find this stressful. (Project Manager, f) 15

15 3. New forms of control XXXXX XXXXX XXXXX XXXXXX

16 4. Competencies in mediatised work environments Subjektivierung von Arbeit (Moldaschl/Voß 2002) Enterprising Self (Bröckling 2005) 17

17 4. Competencies in mediatised work environments 1. Media and technology literacy 17

18 Media and technology literacy Media literacy as lance (Senior Manager, m) 18

19 4. Competencies in mediatised work environments 1. Media and technology literacy 2. Management of time and space 19

20 Management of time and space Work and live on two continents (Entrepreneur, f) 20

21 4. Competencies in mediatised work environments 1. Media and technology literacy 2. Management of time and space 3. Boundary management and deceleration 21

22 Boundary management and deceleration Coffee break with a newspaper (Sales Manager, m) 22

23 4. Competencies in mediatised work environments 1. Media and technology literacy 2. Management of time and space 3. Boundary management and deceleration Reflective competencies 23

24 5. Acquisition of competencies Participation in on-the-job training (N=445, %) Instrumental use of ICT 32 Design aspects 27 Efficient ICT use 17 Legal/ethical questions Evaluate chances/risks Economic relevance

25 5. Acquisition of competencies The didactical use of ICT for work-related training is empirically well explored, e.g.: Illeris 2011 (basic framework) Littlejohn/Margaryan 2014 (technology-enh. and professional l.) Tynjälä/Häkkinen 2005 (e-learning) Georgsen/Lovstad 2014 (blended learning) Shepherd 2011 (social media) But: There is a lack of research concerning the acquisition of competencies for digitally supported work. 25

26 5. Acquisition of competencies Acquisition of media and technology literacy (N=445, %) Educational institutions Not acquired School Training on the job Academia Family/friends Colleagues/superiors Learning by doing

27 5. Acquisition of competencies Future research How are the competencies for digitally supported work acquired? Which activities do companies offer their employees to support them regarding their handling of digitally supported work? Which demands are there for training or framework conditions for the ICT use of the employees? 27

28 5. Acquisition of competencies Future research Expert interviews Semi structured interviews with office workers Expert interviews 28

29 Thank you for your attention! Dr. Caroline Roth-Ebner Associate Professor Department of Media and Communications University of Klagenfurt Austria How The Spatial Does Skills Phenomena Informatization of the Digicom-Worker of Mediatized Transform our Work Work? Dr. Caroline Roth-Ebner, Feb. March Jan , 19,

30 References Bröckling, Ulrich Gendering the Enterprising Self. Subjectification Programs and Gender Differences in Guides to Success, in: Distinktion 11, Georgsen, Marianne/Lovstad, Charlotte Vange Use of blended learning in workplace learning, in: Procedia Social and Behavioral Sciences, 142, Hepp, Andreas Mediatization and the molding force of the media, in: Communications, 37, 1, Illeris, Knud The Fundamentals of Workplace Learning. Understanding How People Learn in Working Life, New York: Routledge. Krotz, Friedrich The meta-process of mediatization as a conceptual frame, in: Global Media and Communication 3, 3, How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,

31 References Littlejohn, Allison/Margaryan, Anoush (Eds.). (2014). Technology-enhanced professional learning. Processes, Practices and Tools. New York: Routledge. Manfred Moldaschl/Günter, Voß (Eds.). (2002). Subjektivierung von Arbeit. München/Mehring: Hampp. Roth-Ebner, Caroline The Skills of the Digicom Worker, in: Journal of Technologies and Human Usability, 11, 2, 1-9. Shepherd, Clive Does social media have a place in workplace learning?, in: Strategic Direction, 27, 2, 3-4. Tynjälä, Päivi/Häkkinen, Päivi E-Learning at work theoretical underpinnings and pedagogical challenges, in: Journal of Workplace Learning, 17, 5/6, How Spatial Office Does work Phenomena Informatization in the digital of Mediatized Transform age our Work Work? Dr. Caroline Roth-Ebner, March Jan , 19, 15,