Innovation is Open: ISO Certified and Beyond Using ERP Strategically for Your Business
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- Tabitha McLaughlin
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1 Innovation is Open: ISO Certified and Beyond Using ERP Strategically for Your Business
2 Innovative Products What are a few products from history that are considered innovative?
3 Innovative Products What do they have in common?
4 Innovative Companies What enables companies to be innovative? What are the barriers? How do we go from idea to product? How do we go from product to growing market share?
5 Innovation and Small Companies Advantages: lack of monolithic barriers both physical and institution nimble Disadvantages: infrastructure capital sales and marketing
6 How Small Companies Compete Price? / Cost? / Volume? No Then how? Product, Form, Place, Time, Support Responsiveness Customer driven Innovation
7 What is quality? Quality
8 Quality What are objective measures of quality? What are subjective measures of quality? How do we get this into our products? Design Execution Consistency Uniformity Support
9 Quality: ISO One approach: ISO Standardization A standard is a document that provides requirements, specifications, guidelines or characteristics that can be used consistently to ensure that materials, products, processes and services are fit for their purpose.
10 Wow: How Do We Do This? Innovation Scale Quality
11 Wow: How Do We Do This? Innovation, Quality and Scale sound mutually exclusive Innovation requires flexibility, adaptability, and opportunism Quality requires consistency, specificity, repeatability Scale requires economies that go with size How do we pull this off?
12 Common platform for business planning and execution Single technical infrastructure What is ERP
13 What ERP Does Enables collaboration across the organization Empowers people with access to timely information Provides a path from: plan execution support Is a corporate knowledgebase
14 Why Firms Struggle With ERP Culture shift From wild west where anything goes to structure Requires (and rewards) discipline Implementations reveal sins of the past that must be addressed before proceeding
15 Why Firms Thrive on ERP Embrace it as a path to scale Leverage it as a means to consistency Recognize it as way to achieve speed Use it as a means to integrate functions View it as a way to compete with bigger firms Enables P D C A
16 Richart: xtuple and ISO Small growing firm in the oil patch Opportunist innovator: customer driven Recent ISO certification Decision to get certified driven by largest customer Practical keep it simple approach Leverage xtuple as much as possible
17 Richart: xtuple and ISO xtuple provides the process framework ISO documents the process xtuple is the control
18 Innovation ERP and Innovation Turning a new idea into a product ERP Structure for taking an idea from conception to a product and supporting it in the field
19 ISO ERP and ISO Documents: policies, procedures, roles and responsibilities ERP Codifies: policies, procedures, roles and responsibilities Is a repository for ISO controlled business records
20 Quality ERP and Quality Objective and subjective product attributes that lead to customer satisfaction ERP Platform that enables sales and marketing manage a pipeline of prospect that are a match for subjective product attributes Platform for delivering products that consistently satisfy objective attributes Platform that enables service to deliver exceptional after sale support
21 Scale ERP and Scale Ability to satisfy growing customer demand ERP Coordinate resources on a single platform to maximize output over time
22 ERP and Innovation Enabling consistent execution, quality, and scale so that one day a room full of people will think of your product when asked to think about innovation
23 ERP and Strategy ERP is inherently tactical day-to-day But, the best strategy is an academic exercise without the ability to execute it So, running a business on a solid ERP platform (ahem, xtuple of course) positions the company to execute its strategy ERP is a strategic tool for competitive advantage
24 Open source application Transparent company xtuple and Open Foster a development and user community around an open business platform Foster innovation
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