Performance management for your people: a five-step guide to transforming your organisation s culture

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Performance management for your people: a five-step guide to transforming your organisation s culture"

Transcription

1 Performance management for your people: a five-step guide to transforming your organisation s culture

2 Introduction Performance management (PM) is now widely recognised as an essential element of business planning. A recent QlikView survey on the subject, conducted in association with Accountancy Age and Financial Director, has shown that the majority of senior decision makers see improving operational efficiency as a key challenge for 2010, with almost a quarter focusing on PM as the number one priority. In fact only 16.6% of managers believe that corporate perfomance management is of no importance, so there is clearly an understanding of its potential. However, two thirds of respondents report that they are failing to implement an effective PM strategy, perhaps because many still perceive it to be complex, time-consuming and IT led. This paper looks at the most common problems they re experiencing and provides a five-step guide to PM success. What is performance management? A corporate PM initiative seeks to improve business performance by aligning a company s strategic goals and plans with its day-to-day operational actions. Using a measurement framework like Kaplan and Norton s balanced scorecard, strategic financial and non-financial metrics can be tracked to enable businesses to clarify their vision and translate it into action by informing resource allocation for example, and providing the information required to make effective operational decisions. What can your business get out of it? Properly implemented, performance management helps business leaders drive strategy down and across an entire organisation so high-level goals can be achieved. A recent IDC survey of businesses which use QlikView a Business Intelligence and performance management tool showed that typical benefits included a 34% increase in productivity, a 39% improvement in business agility and a 16% increase in revenue. Certainly, massive efficiency gains can be expected with a more defined approach to performance management. It fosters a culture of continual improvement where greater accountability means greater transparency, and better, faster decisions can be made. What can your people get out of it? Performance management also directly benefits individual employees, because it empowers people to get the information they need to work well. It helps employees accelerate their professional development, contributing to more constructive reviews and giving everyone the recognition they deserve for their successes. Above all, the ability to make decisions based on fact eliminates procrastination, frustration and the lack of confidence experienced by those who have to go through the IT department to access data. 2

3 1. Decide which metrics will best measure your progress towards goals Only 12.7% of businesses have fully transparent KPIs According to the authors of the Aberdeen AXIS Business Intelligence and Performance Management report (2009), businesses thrive or fail based on the effectiveness of their KPIs. The report continues: Top performing companies have taken a more well-rounded approach to KPI initiatives beyond just common financial measures such as profitability and cost. However, the recent QlikView/Accountancy Age and Financial Director survey of senior decision makers reveals that only 12.7% of businesses are operating with fully transparent financial, operational, economic and external KPIs. Indeed a worrying 1 in 20 can t even track their progress against basic financial metrics. As the Aberdeen report suggests, meaningful progress is only possible if the right KPIs are identified from the start. Although important, financial metrics can only tell the story of what s already happened. They don t give any clue to performance in other areas customer relationships for example. So think: what evidence will demonstrate that your goals are being achieved? For example, if one of your strategic goals is to raise brand awareness, tracking mentions of your brand across social media might be useful. New Business Intelligence technologies are better able to support this. They can capture data on a more comprehensive set of KPIs, giving you the same level of analysis across all areas of your business for a truly holistic view. To achieve this, information from a vast range of sources company databases, spreadsheets, web programmes, financial software and so on has to be pulled together, in real time, and fed into one system for comparison. Old BI technologies relied on an intermediate data warehouse, in which complex and inflexible data cubes had to be built before the data could be mined. But now new tools make it possible to analyse internal and external data together, in real time, to monitor performance in specific areas. 2. Get everyone involved customers, suppliers and employees from shop floor to boardroom In the majority of businesses, less than 25% of staff access performance metrics Why impede the very people upon whom the success of your strategy depends? BI used to be owned by the finance and IT departments, but now it s widely accepted that an effective PM strategy needs to be visible throughout the organisation. This is another area where companies are repeatedly getting it wrong, however. The QlikView/Accountancy Age and Financial Director survey shows that in the majority of businesses questioned, less than 25% of staff have access to performance metrics. Fortunately, the new breed of BI 2.0 tools bring a whole new self-service approach to reporting and analysis, which means that businesses can now very quickly and simply build a robust PM framework with three or four key BI apps. Non-technical users can use them to search and analyse data without help from the IT department, because these new technologies have been designed to make the process as intuitive and rewarding as possible. In fact QlikView has pioneered the development of a unique technology called Associative Search, which allows users to interactively explore their data simply by applying and removing different filters with a click of the mouse. The result? Instant answers and new insights in areas that no-one had even thought to question. Developments such as these make the new tools simple and enjoyable to use, ensuring company-wide buy-in with very little training. In fact they can even be used externally to show customers their account activity, for example, or to keep everyone in the supply chain appraised of the latest forecasts. With BI 2.0, it s possible to get a PM initiative off the ground and demonstrating value within just a few days. 3

4 3. Ditch Excel and arm your people with business tools fit for the information age More than 53% of respondents use Excel to drive performance Excel is as useful for real time analysis as a fork is for eating soup. And yet, in the QlikView/ Accountancy Age and Financial Director survey, more than 53% of respondents said they used Excel to monitor and drive performance, simply because they already have access to it and are familiar with it. Despite this, most business users are all too aware of Excel s shortcomings. They know that spreadsheets are incredibly error-prone; that tiny mistakes can ripple, domino-like, through every associated calculation. And given that the probability of an error being introduced grows with every edit, how reliable is the information contained in the fourth or fifth version? Multiple users editing and re-circulating their own tweaked versions means it can be difficult to know which figures you can trust. The alarming truth is that in scrambling to consolidate and validate information held in spreadsheets, businesses are losing hundreds of thousands of pounds in missed opportunities, operational inefficiency and lost sales. A PM strategy built on such a precarious foundation is doomed to fail. Contrary to popular belief, implementing an enabling technology which provides comprehensive PM support needn t in fact shouldn t require a huge commitment in time in money. Oldstyle Business Intelligence tools traditionally required a substantial IT investment, leaving many business leaders with the impression that BI is a costly and risky endeavour. But BI 2.0 is offering a new way of exploring and presenting data. Typified by single stack products like QlikView, these new tools enable managers to base their decisions on insight and analysis rather than raw, unreliable data, and start delivering ROI in a very short period of time. 4. Make sure your information is visible, accessible and delivered in real time Not only does Excel provide an unreliable view, the way it presents data is at odds with how we find and digest information in other areas of our lives. As consumers, we ve grown used to being able to search billions of web pages in less than a second with revolutionary, era-defining tools like Google. So if employees can instantly compare the price of their car insurance across more than 100 providers, or track the progress of an expected delivery in real time, shouldn t they have access to similar capabilities at work? A major benefit of performance management solutions like QlikView is that information is presented in easy-to-read dashboards which can be configured by users to suit individual preferences. This gives employees the same freedom to explore data and find answers that they enjoy as consumers. Performance metrics are delivered monthly in over 60% of businesses Clear, real-time information is essential for business agility. Companies that have to wait until the end of the month for critical status updates are not in control and in danger of failing regulatory compliance. According to the QlikView/Accountancy Age and Financial Director survey, however, performance metrics are delivered monthly in over 60% of businesses. Only 5.8% can monitor their progress in real time. With purpose-developed tools like QlikView, information is instantly available, understandable and capable of being interrogated or filtered for deeper analysis. This is not only what people need to do their jobs well; it s also what they re used to. 4

5 5. Change behaviour and instil a new culture of accountability The QlikView/Accountancy Age and Financial Director research shows that only 23% of senior decision makers feel their employees are very accountable for their performance, but measuring performance is ultimately futile if individuals are not made responsible for their contribution. In truth, BI is as much about changing behaviour as it is about operational processes. By emphasising self-service exploration through personalised dashboards, QlikView empowers everyone to get the information they need to do their bit. And with this power comes an understanding of how individual roles align with the performance targets of the business a hugely motivating factor for disenfranchised staff who could otherwise feel ignored. Only 23% of decision makers say their employees are very accountable Making employees actions more transparent, and enabling them to compare themselves against their peers, creates a natural uplift in performance as people become more competitive. Giving everyone access to dashboards also helps with the dissemination of best practice and innovative ways of working. Conclusion As evidenced by the results of the QlikView/Accountancy Age and Financial Director survey, senior decision makers understand the value of corporate performance management. But failure to fully appreciate the benefits on both a corporate and individual level means many initiatives are not fulfilling their potential. Perhaps the most important thing for senior managers to understand is that successful PM should actually change behaviour and motivate everyone to drive improvement. Business users with the means to get reliable answers to their questions are more confident, more competent and better able to make fast, effective decisions. The latest generation of tools to support this have much more in common with consumer technologies like Google, making them popular with business users at all levels. They enable performance metrics from all areas of business to be delivered in real time, driving sustained improvement across the board for significant increases in efficiency. Most of all, they highlight the contribution each individual makes to an organisation s overall success, helping employees feel valued, included and accountable for what they do. This in turn fosters a healthy, inspiring culture, where innovation is rewarded, action is taken and improvements are seen, and everyone works towards a common goal. 5

6 Key points to take away The faster performance metrics can be analysed and acted on, and the more areas they cover, the better the chance an organisation has for success. Performance is greatly affected when more people have access to performance metrics. According to a 2009 Aberdeen AXIS report, the most successful companies give line-level, customer-facing knowledge workers access to performance data. Excel is not a strategic tool, and it shouldn t be relied on for tracking critical business performance metrics. The best PM tools need to be quick to implement and intuitive enough for non-technical users to understand with little or no training. Dashboards empower business users to take a self-service approach to exploring data. Creating a culture of accountability means everyone is invested in the success of your business. 6

BI for the people and the 10 pitfalls to avoid in the new decade.

BI for the people and the 10 pitfalls to avoid in the new decade. BI for the people and the 10 pitfalls to avoid in the new decade. Introduction Business Intelligence emerged twenty years ago as a tool for aiding decision-making. Originally seen as the preserve of analysts

More information

Future focused cloud solutions from the Access Group

Future focused cloud solutions from the Access Group Brought to you by Access Group Future focused cloud solutions from the Access Group A guide to driving agility for Access Supply Chain customers accessacloud.com Future focused cloud solutions from the

More information

Greater visibility and better business decisions with Business Intelligence

Greater visibility and better business decisions with Business Intelligence Greater visibility and better business decisions with Business Intelligence 3 Table of contents Introduction 3 Introduction 5 Your challenge: too much data 6 Five key aspects when considering Business

More information

Informance the QlikView partner for law firms

Informance the QlikView partner for law firms Informance the QlikView partner for law firms We provide the QlikView Business Discovery platform to law firms who want true self-service BI that empowers users and drives business growth. Informance The

More information

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Creating One Version of the Truth Enabling Information Self-Service Creating Meaningful Data Rollups for Users Effortlessly

More information

Greater visibility and better business decisions with Business Intelligence

Greater visibility and better business decisions with Business Intelligence Greater visibility and better business decisions with Business Intelligence 3 Table of contents Introduction 3 Introduction 5 Your challenge: too much data 6 Four key aspects when considering Business

More information

Can spreadsheets alone help your business performance excel? How business intelligence dashboards can overcome the issues inherent in spreadsheets

Can spreadsheets alone help your business performance excel? How business intelligence dashboards can overcome the issues inherent in spreadsheets Can spreadsheets alone help your business performance excel? How business intelligence dashboards can overcome the issues inherent in spreadsheets See the bigger picture with Business Intelligence dashboards

More information

Executive summary. Table of contents. Four options, one right decision. White Paper Fitting your Business Intelligence solution to your enterprise

Executive summary. Table of contents. Four options, one right decision. White Paper Fitting your Business Intelligence solution to your enterprise White Paper Fitting your Business Intelligence solution to your enterprise Four options, one right decision Executive summary People throughout your organization are called upon daily, if not hourly, to

More information

Fitting Your Business Intelligence Solution to Your Enterprise

Fitting Your Business Intelligence Solution to Your Enterprise White paper Fitting Your Business Intelligence Solution to Your Enterprise Four options, one right decision. Table of contents Executive summary... 3 The impediments to good decision making... 3 How the

More information

The metrics that matter

The metrics that matter WHITE PAPER The metrics that matter How actionable analytics can transform field service management performance. www. Introduction The top strategic action for two-thirds of service organisations is to

More information

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006

Best Practices for Planning and Budgeting. A white paper prepared by PROPHIX Software October 2006 A white paper prepared by PROPHIX Software October 2006 Executive Summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However,

More information

Best practices for planning and budgeting. A white paper prepared by Prophix

Best practices for planning and budgeting. A white paper prepared by Prophix A white paper prepared by Prophix Executive summary The continual changes in the business climate constantly challenge companies to find more effective business practices. However, common budgeting limitations

More information

Six Signs. you are ready for BI WHITE PAPER

Six Signs. you are ready for BI WHITE PAPER Six Signs you are ready for BI WHITE PAPER LET S TAKE A LOOK AT THE WAY YOU MIGHT BE MONITORING AND MEASURING YOUR COMPANY About the auther You re managing information from a number of different data sources.

More information

Delivering business intelligence to your managers:

Delivering business intelligence to your managers: Delivering business intelligence to your managers: HR Dashboards Can they help organisations plan, monitor and improve? By Simon Lind Simon Lind leads the HRIS practice at Montage Business Intelligence

More information

Performance Management in Medical Affairs Kinapse Consulting, 2011

Performance Management in Medical Affairs Kinapse Consulting, 2011 Kinapse Consulting, 2011 Advise Build Operate www.kinapse.com As Medical Affairs evolves and takes a more prominent role in the development and commercialisation of medicines, it needs a more robust approach

More information

Why 70% of Dashboard Initiatives Fail

Why 70% of Dashboard Initiatives Fail A Theoris Software White Paper 8888 Keystone Crossing Indianapolis, IN 46240 866-843-6747 www.theoris.com Why 70% of Dashboard Initiatives Fail By Greg Aldridge, Director July 2008 Introduction Dashboards

More information

WHITEPAPER. A 5-Minute Guide to Business Analytics

WHITEPAPER. A 5-Minute Guide to Business Analytics A 5-Minute Guide to Business Analytics Table of Contents 3 The Status Quo: Data is Locked in the Data Center 4 The New Reality: Visual Analytics in the Situation Room 4 Visualize and Collaborate 5 Data

More information

SAP BusinessObjects. Solutions for Large Enterprises & SME s

SAP BusinessObjects. Solutions for Large Enterprises & SME s SAP BusinessObjects Solutions for Large Enterprises & SME s Since 1993, we have been using our BI experience to ensure you buy the right licences at the lowest price, thus helping to deliver the best and

More information

Because life happens in real-time

Because life happens in real-time Because life happens in real-time Why dashboards are changing the shape of Business Intelligence Even if just one of the three statements below applies to your business, you ll be looking for a Business

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

Make the right decisions with Distribution Intelligence

Make the right decisions with Distribution Intelligence Make the right decisions with Distribution Intelligence Bengt Jensfelt, Business Product Manager, Distribution Intelligence, April 2010 Introduction It is not so very long ago that most companies made

More information

Streamline your supply chain with data. How visual analysis helps eliminate operational waste

Streamline your supply chain with data. How visual analysis helps eliminate operational waste Streamline your supply chain with data How visual analysis helps eliminate operational waste emagazine October 2011 contents 3 Create a data-driven supply chain: 4 paths to insight 4 National Motor Club

More information

BEYOND DIAGRAMS AND SPREADSHEETS DATA CENTER INFRASTRUCTURE MANAGEMENT (DCIM)

BEYOND DIAGRAMS AND SPREADSHEETS DATA CENTER INFRASTRUCTURE MANAGEMENT (DCIM) BEYOND DIAGRAMS AND SPREADSHEETS DATA CENTER INFRASTRUCTURE MANAGEMENT (DCIM) THE CHALLENGE. Solve complexity The trend for consolidation and construction of ever- larger data centers has been basically

More information

The Dashboards Every Organization Needs

The Dashboards Every Organization Needs The Dashboards Every Organization Needs Smart organizations are doing everything they can to find every opportunity to drive their business and help them stay ahead of their competition. To uncover these

More information

Table of Contents. CHAPTER 1 The Struggle is Real. CHAPTER 2 Why this Approach Doesn t Always Work. CHAPTER 3 Why BI Projects Fail

Table of Contents. CHAPTER 1 The Struggle is Real. CHAPTER 2 Why this Approach Doesn t Always Work. CHAPTER 3 Why BI Projects Fail Hubble is a registered trademark of International. 2014-2015 International. All Rights Reserved. Table of Contents CHAPTER 1 The Struggle is Real CHAPTER 2 Why this Approach Doesn t Always Work CHAPTER

More information

Executive Summary...2. Introduction...3. Definitions...3. Why Operational Performance Optimization...4

Executive Summary...2. Introduction...3. Definitions...3. Why Operational Performance Optimization...4 Optimizing Operational Performance from a Financial Management Perspective Executive Summary...2 Introduction...3 Definitions...3 Why Operational Performance Optimization....4 An Introduction to Optimizing

More information

What is CRM: The ultimate guide

What is CRM: The ultimate guide What is CRM: The ultimate guide What is CRM: The ultimate guide Contents Introduction 2 How CRM enables you to market more effectively 10 What is Customer Relationship Management (CRM)? 4 How CRM can help

More information

A MICROSOFT WHITE PAPER. Banking Industry Performance Management. Using Business Intelligence to Increase Revenue and Profitability

A MICROSOFT WHITE PAPER. Banking Industry Performance Management. Using Business Intelligence to Increase Revenue and Profitability A MICROSOFT WHITE PAPER Banking Industry Performance Management Using Business Intelligence to Increase Revenue and Profitability Software for the business. Overview Today, banks operate in a complex,

More information

DATA VISUALIZATION IS TRANSFORMING DISTRIBUTION. Utilizing Data as a Competitive Advantage

DATA VISUALIZATION IS TRANSFORMING DISTRIBUTION. Utilizing Data as a Competitive Advantage DATA VISUALIZATION IS TRANSFORMING DISTRIBUTION Utilizing Data as a Competitive Advantage INTRODUCTON DATA-DRIVEN BUSINESS RESULTS IBM estimates that we create 2.5 quintillion bytes of data each day. 1

More information

The Emotional Economy at Work

The Emotional Economy at Work The Emotional Economy at Work White Paper Series: Paper 400: Selecting & Working with Emotional Engagement Performance Metrics Jeremy Scrivens This paper is dedicated to my highly rational but emotionally

More information

GET THE MOST FROM YOUR DATA WITH INTEGRATED BUSINESS INTELLIGENCE

GET THE MOST FROM YOUR DATA WITH INTEGRATED BUSINESS INTELLIGENCE Exact Insights powered by QlikView GET THE MOST FROM YOUR DATA WITH INTEGRATED BUSINESS INTELLIGENCE Exact Insights allows you to convert your Exact big data effortlessly into organization wide KPI s and

More information

Sage ERP I White Paper. Driving SMB Efficiency With Business Intelligence

Sage ERP I White Paper. Driving SMB Efficiency With Business Intelligence I White Paper Table of Contents Executive Summary.. 3 Improving Operational Efficiency With BI Is A High Priority.. 3 Why BI Is Important.. 3 BI Incorporates Multiple Applications.. 4 Data Consolidation

More information

Getting things done with Strategy Execution

Getting things done with Strategy Execution Getting things done with Strategy Execution by Paul Docherty White Paper Introduction This whitepaper examines the emerging discipline of Strategy Execution, understanding the need for it, covering all

More information

Working Links ZAP. ZAP for Microsoft Dynamics CRM. Case Study

Working Links ZAP. ZAP for Microsoft Dynamics CRM. Case Study 2nd Floor, Vintners Place, 68 Upper Thames St. London EC4V 3BJ +44 20 7019 7049 www.zapbi.com Client Industry Product Public Sector Business Intelligence for MS Dynamics CRM Champion Ingrid Brady, Business

More information

Business intelligence

Business intelligence Business intelligence with Microsoft Dynamics GP Microsoft Dynamics GP: The proven solution for efficiency and insight across your business. More than 40,000 customers use Microsoft Dynamics GP. And for

More information

ABOUT US WHO WE ARE. Helping you succeed against the odds...

ABOUT US WHO WE ARE. Helping you succeed against the odds... ACCURACY DELIVERED ABOUT US WHO WE ARE BizAcuity is a fast growing Business intelligence strategy company, providing reliable, scalable and cost effective consultancy and services to clients across the

More information

YOUR ERP PROJECT S MISSING LINK: 7 REASONS YOU NEED BUSINESS INTELLIGENCE NOW

YOUR ERP PROJECT S MISSING LINK: 7 REASONS YOU NEED BUSINESS INTELLIGENCE NOW YOUR ERP PROJECT S MISSING LINK: 7 REASONS YOU NEED BUSINESS INTELLIGENCE NOW THERE S NO GOOD REASON TO WAIT Enterprise Resource Planning (ERP) technology is incredibly useful to growing organizations,

More information

Financial Performance Management CORPORATE AP / AR PRODUCT & CUSTOMER PERFORMANCE MANAGEMENT PROFITABILITY

Financial Performance Management CORPORATE AP / AR PRODUCT & CUSTOMER PERFORMANCE MANAGEMENT PROFITABILITY Financial Performance Management CORPORATE AP / AR PRODUCT & CUSTOMER PERFORMANCE MANAGEMENT PROFITABILITY Today, corporate finance executives are being tasked with far more strategic responsibilities

More information

Top 5 best practices for creating effective dashboards. and the 7 mistakes you don t want to make

Top 5 best practices for creating effective dashboards. and the 7 mistakes you don t want to make Top 5 best practices for creating effective dashboards and the 7 mistakes you don t want to make p2 Financial services professionals are buried in data that measure and track: relationships and processes,

More information

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI)

ElegantJ BI. White Paper. Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) ElegantJ BI White Paper Key Performance Indicators (KPI) A Critical Component of Enterprise Business Intelligence (BI) Integrated Business Intelligence and Reporting for Performance Management, Operational

More information

Innovation. Simplifying BI. On-Demand. Mobility. Quality. Innovative

Innovation. Simplifying BI. On-Demand. Mobility. Quality. Innovative Innovation Simplifying BI On-Demand Mobility Quality Innovative BUSINESS INTELLIGENCE FACTORY Advantages of using our technologies and services: Huge cost saving for BI application development. Any small

More information

Bu si n ess In tel l i gen ce: Leveragi ng D at a to B et ter Man age yo u r B u si n ess D r i ve r s

Bu si n ess In tel l i gen ce: Leveragi ng D at a to B et ter Man age yo u r B u si n ess D r i ve r s Bu si n ess In tel l i gen ce: Leveragi ng D at a to B et ter Man age yo u r B u si n ess D r i ve r s We Work Where You Work A DEFINITION OF BUSINESS INTELLIGENCE Business Intelligence is defined as a

More information

HOLISTIC PURCHASE TO PAY

HOLISTIC PURCHASE TO PAY HOLISTIC PURCHASE TO PAY UNLOCKING CASH BY CREATING SYNERGY IN P2P A White Paper In collaboration with: purchasinginsight. com Executive summary It doesn t take a mathematical genius to understand the

More information

Powerful analytics. and enterprise security. in a single platform. microstrategy.com 1

Powerful analytics. and enterprise security. in a single platform. microstrategy.com 1 Powerful analytics and enterprise security in a single platform microstrategy.com 1 Make faster, better business decisions with easy, powerful, and secure tools to explore data and share insights. Enterprise-grade

More information

Banking Industry Performance Management

Banking Industry Performance Management A MICROSOFT WHITE PAPER Banking Industry Performance Management Using Business Intelligence to Increase Revenue and Profitability Software for the business. Overview Today, banks operate in a complex,

More information

SELF-SERVICE ANALYTICS, THE CLOUD, AND TIMELY INSIGHT

SELF-SERVICE ANALYTICS, THE CLOUD, AND TIMELY INSIGHT SELF-SERVICE ANALYTICS, THE CLOUD, AND TIMELY INSIGHT July 2015 Peter Krensky, Research Analyst, Analytics & Business Intelligence Report Highlights p2 p4 p6 p8 The need for better analytics The Best-in-Class

More information

How To Fix A Broken Performance Management Program How Leading Organizations are transforming Performance Management to maximize Business Value

How To Fix A Broken Performance Management Program How Leading Organizations are transforming Performance Management to maximize Business Value Orange County Convention Center Orlando, Florida June 3-5, 2014 How To Fix A Broken Performance Management Program How Leading Organizations are transforming Performance Management to maximize Business

More information

Effective Enterprise Performance Management

Effective Enterprise Performance Management Seattle Office: 2211 Elliott Avenue Suite 200 Seattle, Washington, 98121 seattle@avanade.com www.avanade.com Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises

More information

7 Steps to Superior Business Intelligence

7 Steps to Superior Business Intelligence 7 Steps to Superior Business Intelligence For several years, it has been common knowledge that for growth and profitability, a company must offer pre-eminent customer service and to do so, it requires

More information

ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION

ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION ENSURING TIMELY AND ACCURATE FINANCIAL PLANS, BUDGETS, AND FORECASTS THROUGH AUTOMATION April, 2015 Nick Castellina, Research Director, Business Planning and Execution Report Highlights p3 p5 p7 p8 Best-in-Class

More information

White Paper March 2009. Government performance management Set goals, drive accountability and improve outcomes

White Paper March 2009. Government performance management Set goals, drive accountability and improve outcomes White Paper March 2009 Government performance management Set goals, drive accountability and improve outcomes 2 Contents 3 Business problems Why performance management? 4 Business drivers 6 The solution

More information

1Targeting 2. 4Analysis. Introducing Marketing Automation. Best Practices for Financial Services and Insurance Organizations.

1Targeting 2. 4Analysis. Introducing Marketing Automation. Best Practices for Financial Services and Insurance Organizations. Introducing Marketing Automation Best Practices for Financial Services and Insurance Organizations 5 Marketing Technology 1Targeting 2 Engagement 4Analysis 3 Conversion 1 Marketing Automation = Marketing

More information

Keynote: How to Implement Corporate Performance Management (CPM), Pervasive BI & ROI: Hard & Soft

Keynote: How to Implement Corporate Performance Management (CPM), Pervasive BI & ROI: Hard & Soft Atre Group, Inc. Keynote: How to Implement Corporate Performance Management (CPM), Pervasive BI & ROI: Hard & Soft Shaku Atre Atre Group, Inc. 2222 East Cliff Drive, Suite#216 Santa Cruz, CA 95062 831.460.9300

More information

Turning Data into Action: Business Intelligence for the Public Sector

Turning Data into Action: Business Intelligence for the Public Sector Turning Data into Action: Business Intelligence for the Public Sector Over the last several years, Business Intelligence has emerged as one of the top priorities for organizations of all sizes. Brian McDonough

More information

PerformanceHub changes the landscape

PerformanceHub changes the landscape Performance Hub Next generation performance management PerformanceHub unlocks the true power of performance management, keeping your organisation aligned and focused with an intuitive user interface anyone

More information

Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors

Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors WHITE PAPER Toward Real-Time Plant Floor Visibility: A View From Various Manufacturing Sectors Sponsored by: Zebra Technologies Corporation Lorenzo Veronesi May 2014 IN THIS WHITE PAPER This document extends

More information

Increase performance management at all levels

Increase performance management at all levels operational Business Performance Analysis Datasheet Increase performance management at all levels If you were to ask any employee of your organisation how they personally contribute to the corporate performance

More information

IBM Cognos Express Essential BI and planning for midsize companies

IBM Cognos Express Essential BI and planning for midsize companies Data Sheet IBM Cognos Express Essential BI and planning for midsize companies Overview IBM Cognos Express is the first and only integrated business intelligence (BI) and planning solution purposebuilt

More information

Business Intelligence: How better analytics can lead your business to higher profits.

Business Intelligence: How better analytics can lead your business to higher profits. Business Intelligence: How better analytics can lead your business to higher profits. Introduction The economic downturn is forcing business leaders to rethink strategic plans. To remain competitive, businesses

More information

Transforming Big Data Into Smart Advertising Insights. Lessons Learned from Performance Marketing about Tracking Digital Spend

Transforming Big Data Into Smart Advertising Insights. Lessons Learned from Performance Marketing about Tracking Digital Spend Transforming Big Data Into Smart Advertising Insights Lessons Learned from Performance Marketing about Tracking Digital Spend Transforming Big Data Into Smart Advertising Insights Lessons Learned from

More information

Why the myths of ERP no longer apply. Whitepaper

Why the myths of ERP no longer apply. Whitepaper Why the myths of ERP no longer apply Whitepaper Whitepaper In the early 1990s, the business software market opened up for companies offering Enterprise Resource Planning (ERP) systems that integrated previously

More information

Your Complete CRM Handbook

Your Complete CRM Handbook Your Complete CRM Handbook Introduction Introduction Chapter 1: Signs You REALLY Need a CRM Chapter 2: How CRM Improves Productivity Chapter 3: How to Craft a CRM Strategy Chapter 4: Maximizing Your CRM

More information

The Role of Business Intelligence Dashboards in Financial Management Tony Bray

The Role of Business Intelligence Dashboards in Financial Management Tony Bray Incorporating ASSET & RISK REVIEW The Role of Business Intelligence Dashboards in Financial Management Tony Bray Biography Tony Bray Managing Director Intuitive Business Intelligence Tony Bray is Intuitive

More information

The Network Approach to Inventory Management

The Network Approach to Inventory Management The Network Approach to Inventory Management Getting Accurate Inventory Information Across the Entire Supply Chain Stream Creates Healthy Companies A GT Nexus White Paper The Inventory Challenge The problem

More information

QlikView for manufacturing industries

QlikView for manufacturing industries QlikView for manufacturing industries Boost profitability, customer satisfaction and loyalty, and reduce risk. qlik.com With QlikView s ability to enable IT groups to rapidly deploy applications, we are

More information

FIVE WAYS TO MAKE YOUR SUPPLY CHAIN MORE DYNAMIC

FIVE WAYS TO MAKE YOUR SUPPLY CHAIN MORE DYNAMIC SUPPLY CHAIN WHITE PAPER FIVE WAYS TO MAKE YOUR SUPPLY CHAIN MORE DYNAMIC Keeping tabs on your company s supply chain is no small task when you ve got hundreds, if not thousands, of bits of data whirling

More information

Winning with an Intuitive Business Intelligence Solution for Midsize Companies

Winning with an Intuitive Business Intelligence Solution for Midsize Companies SAP Product Brief SAP s for Small Businesses and Midsize Companies SAP BusinessObjects Business Intelligence, Edge Edition Objectives Winning with an Intuitive Business Intelligence for Midsize Companies

More information

Customer Experience Programs in B2B

Customer Experience Programs in B2B Customer Experience Programs in B2B Empowering retention strategies in the age of the customer This white paper addresses: Why measurement programs need to change Six proven steps for a successful measurement

More information

Sage Nonprofit Solutions. Turning Data into Action: Business Intelligence for the Public Sector

Sage Nonprofit Solutions. Turning Data into Action: Business Intelligence for the Public Sector Sage Nonprofit Solutions Turning Data into Action: Business Intelligence for the Public Sector Introduction Today s softening economic market has created a ripple effect across all types of businesses

More information

Customer Relationship Management - a strategic approach

Customer Relationship Management - a strategic approach Sage CRM Solutions Customer Relationship Management - a strategic approach Managing interactions with prospects and customers effectively and profitably is a fundamental part of business. Success depends

More information

Applying the Principles of Business Intelligence to Improve Collections Performance. A Decision Analytics briefing paper from Experian

Applying the Principles of Business Intelligence to Improve Collections Performance. A Decision Analytics briefing paper from Experian Applying the Principles of Business Intelligence to Improve Collections Performance A Decision Analytics briefing paper from Experian February 2007 Introduction Deploying Business Intelligence tools within

More information

Jabil builds momentum for business analytics

Jabil builds momentum for business analytics Jabil builds momentum for business analytics Transforming financial analysis with help from IBM and AlignAlytics Overview Business challenge As a global electronics manufacturer and supply chain specialist,

More information

Rethinking Your Finance Functions

Rethinking Your Finance Functions Rethinking Your Finance Functions Budgeting, Planning & Technology BDO Canada Daniel Caringi ( dcaringi@bdo.ca ) September 25th, 2014 A journey of a thousand miles must begin with a single step. - Lao

More information

Supply Chain Management Build Connections

Supply Chain Management Build Connections Build Connections Enabling a business in manufacturing Building High-Value Connections with Partners and Suppliers Build Connections Is your supply chain responsive, adaptive, agile, and efficient? How

More information

Can good data deliver a be er customer experience? Discussion Paper

Can good data deliver a be er customer experience? Discussion Paper Can good data deliver a be er customer experience? Discussion Paper Contents Introduction 1. 2. 3. 4. 5. Human customer service channels Does inaccurate data mean long waiting times and customer drop-offs?

More information

Focusing on you. Focusing on the future.

Focusing on you. Focusing on the future. Focusing on you. Focusing on the future. Talk to JAM now on 0800 211 8877 www.jamrecruitment.co.uk Powerful RPO solutions from JAM Recruitment Future Great recruitment is incredibly powerful. It can change

More information

QLIKVIEW DEPLOYMENT FOR BIG DATA ANALYTICS AT KING.COM

QLIKVIEW DEPLOYMENT FOR BIG DATA ANALYTICS AT KING.COM QLIKVIEW DEPLOYMENT FOR BIG DATA ANALYTICS AT KING.COM QlikView Technical Case Study Series Big Data June 2012 qlikview.com Introduction This QlikView technical case study focuses on the QlikView deployment

More information

Visie op ontwikkelingen dashboard, analyse & rapportages. sambo ICT: Kennisdeling Chipcard/AAR. Ernest-Jan Horn & Martijn Broekhuizen

Visie op ontwikkelingen dashboard, analyse & rapportages. sambo ICT: Kennisdeling Chipcard/AAR. Ernest-Jan Horn & Martijn Broekhuizen Visie op ontwikkelingen dashboard, analyse & rapportages sambo ICT: Kennisdeling Chipcard/AAR Ernest-Jan Horn & Martijn Broekhuizen The Industry Challenge Explosion of Digital Data Limited Access to Powerful

More information

How Technology Helps Win and Manage Grants. Table of Contents

How Technology Helps Win and Manage Grants. Table of Contents Page 1 How Technology Helps Win and Manage Grants Most nonprofits rely to some extent, or wholly, on grants. These grants come from various and diverse sources but one thing they all have in common is

More information

Most Common. Marketing Budget Pitfalls. Avoiding the Mouse Trap

Most Common. Marketing Budget Pitfalls. Avoiding the Mouse Trap Most Common Marketing Budget Pitfalls Avoiding the Mouse Trap Regardless of industry, marketers across organizations from those in PR and marketing communications, to those in marketing operations struggle

More information

SAP BusinessObjects Edge BI, Standard Package Preferred Business Intelligence Choice for Growing Companies

SAP BusinessObjects Edge BI, Standard Package Preferred Business Intelligence Choice for Growing Companies SAP Solutions for Small Businesses and Midsize Companies SAP BusinessObjects Edge BI, Standard Package Preferred Business Intelligence Choice for Growing Companies SAP BusinessObjects Edge BI, Standard

More information

Create Mobile, Compelling Dashboards with Trusted Business Warehouse Data

Create Mobile, Compelling Dashboards with Trusted Business Warehouse Data SAP Brief SAP BusinessObjects Business Intelligence s SAP BusinessObjects Design Studio Objectives Create Mobile, Compelling Dashboards with Trusted Business Warehouse Data Increase the value of data with

More information

How healthy is your business?

How healthy is your business? How healthy is your business? Five Steps for Getting and Retaining Customers in the Fitness, Health and Wellness Industry + Plus, How to determine if a Customer Feedback Management (CFM) Program is right

More information

Top Five Considerations for Self-Service BI Dashboards

Top Five Considerations for Self-Service BI Dashboards White Paper Top Five Considerations for Self-Service BI Dashboards Contents Introduction....2 The Challenge of BI Adoption........................................................................ 2 Enter

More information

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE

SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE Business Value Guide SALES AND OPERATIONS PLANNING BLUEPRINT BUSINESS VALUE GUIDE INTRODUCTION What if it were possible to tightly link sales, marketing, supply chain, manufacturing and finance, so that

More information

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics Independently explore, visualize, model and share insights without IT assistance Highlights Explore, analyze, visualize and share your insights independently, without relying on IT for assistance. Work

More information

Better visibility, extraordinary decision support. Sage Enterprise Intelligence

Better visibility, extraordinary decision support. Sage Enterprise Intelligence Better visibility, extraordinary decision support Sage Enterprise Intelligence Table of contents Introduction 3 Data: We have a problem 4 Four keys to greater visibility and better business decisions 5

More information

Think bigger about business intelligence create an informed healthcare organization.

Think bigger about business intelligence create an informed healthcare organization. KNOWLEDGE DRIVEN HEALTH Think bigger about business intelligence create an informed healthcare organization. Help every healthcare professional contribute to better decision making. Help everyone in your

More information

We deliver solutions in the domain of business intelligence to drive efficiency for internal and external process management.

We deliver solutions in the domain of business intelligence to drive efficiency for internal and external process management. Executive Summary dcode Technologies is an IT enabled business solution enterprise. Products and services offered by dcode technologies are focused to deliver tangible business gains for their service

More information

GROW YOUR ANALYTICS MATURITY

GROW YOUR ANALYTICS MATURITY GROW YOUR ANALYTICS MATURITY Gain and Sustain a Competitive Edge FROM DATA TO ACTION YOU VE HEARD THE BIG DATA BUZZ. WE RE SWIMMING IN MORE DATA THAN EVER. But it s not about the amount of data, the different

More information

Priyo Lahiri Partner Technical Consultant plahiri@microsoft.com Microsoft Corporation

Priyo Lahiri Partner Technical Consultant plahiri@microsoft.com Microsoft Corporation Priyo Lahiri Partner Technical Consultant plahiri@microsoft.com Microsoft Corporation Introduction to Business Intelligence Trends in BI BI (Insights) in SharePoint 2010 Demo Business Insights in Microsoft

More information

Ask, Share, Learn Within the Largest Community of Corporate Finance Professionals. Convergence of Business Forecasting and Analytics The New Normal

Ask, Share, Learn Within the Largest Community of Corporate Finance Professionals. Convergence of Business Forecasting and Analytics The New Normal Sponsor Ask, Share, Learn Within the Largest Community of Corporate Finance Professionals Convergence of Business Forecasting and Analytics The New Normal Learning Objectives After attending this event

More information

Data Analytics Solution for Enterprise Performance Management

Data Analytics Solution for Enterprise Performance Management A Kavaii White Paper http://www.kavaii.com Data Analytics Solution for Enterprise Performance Management Automated. Easy to Use. Quick to Deploy. Kavaii Analytics Team Democratizing Data Analytics & Providing

More information

AVOID THE HIGH SPEND APPROACH TO REPORTING AND ANALYTICS. for Microsoft Dynamics NAV

AVOID THE HIGH SPEND APPROACH TO REPORTING AND ANALYTICS. for Microsoft Dynamics NAV AVOID THE HIGH SPEND APPROACH TO REPORTING AND ANALYTICS for Microsoft Dynamics NAV Reduce costs. Improve revenue. Mitigate risk. When you select an ERP system like Microsoft Dynamics NAV, you do so for

More information

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT

SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT SAP Thought Leadership Business Intelligence IMPLEMENTING BUSINESS INTELLIGENCE STANDARDS SAVE MONEY AND IMPROVE BUSINESS INSIGHT Your business intelligence strategy should take into account all sources

More information

White Paper November 2012. Smart-Edge: Next Generation Sales & Operations Planning State-of-the-Art Application

White Paper November 2012. Smart-Edge: Next Generation Sales & Operations Planning State-of-the-Art Application White Paper November 2012 Smart-Edge: Next Generation Sales & Operations Planning State-of-the-Art Application White Paper - 2012 2 Smart-Edge: Next Generation Sales & Operations Planning (S&OP) Introduction:

More information

BUSINESS INTELLIGENCE: IT'S TIME TO TAKE PRIVATE EQUITY TO THE NEXT LEVEL. by John Stiffler

BUSINESS INTELLIGENCE: IT'S TIME TO TAKE PRIVATE EQUITY TO THE NEXT LEVEL. by John Stiffler IT'S TIME TO TAKE PRIVATE EQUITY TO by John Stiffler In a challenging economic environment, portfolio management has taken on greater importance. Private equity firms must look at every possible avenue

More information

Regulation and compensation. Dodd-Frank white paper

Regulation and compensation. Dodd-Frank white paper Introduction into compensation management This section will introduce some of the key challenges for the sector, and hint at a possible solution using technology 1 Compensation management in focus This

More information

Chartered Institute of Credit Management

Chartered Institute of Credit Management Chartered Institute of Credit Management CICMQ 6 Criteria Hints and Tips Originally published in the CICM s Monthly Briefings 2014 The Quality Accreditation from the Chartered Institute of Credit Management

More information