EQUASS ASSURANCE AUDITOR TRAINING

Transcription

1 EQUASS ASSURANCE AUDITOR TRAINING Date: 13 & 14 January 2010 Location: Clarion Hotel Oslo Airport Hans Gaarderveg Gardermoen, Norway Trainer: Guus van Beek, EQUASS Executive Manager Description: EQUASS Assurance auditors will receive training in the method of auditing to be followed through the whole EQUASS Assurance process. The training covers a summary of quality certifications, the fundamentals of the EQUASS Assurance system, a case study, a practical exercise of interviews and the benchmarking of the results. Quality consultants that are qualified for auditing organisations according to the European Foundation for Quality Management (EFQM) or a national equivalent and/or ISO 9000 can be appointed as EQUASS Assurance auditors after a two-day training. Objectives: 1. To understand the Principles for Quality 2. To understand the EQUASS Assurance system 3. To understand the 38 criteria for EQUASS Assurance 4. To understand the 100 operational performance indicators 5. To identify and understand the 4 phases in the EQUASS Assurance system: application, self-evaluation, planning and external audit 6. To understand the EQUASS Assurance procedures for each phase 7. To understand the method of verification of the EQUASS Assurance performance indicators. 8. To understand the goal and the format of the site visit 9. To be able to prepare the site visit

2 Methods: 1. Presentation: a. EQUASS Assurance system b. Discussing the Principles for Quality and EQUASS Assurance criteria 2. EQUASS in Practice (in small groups): c. Preparing audit on EQUASS Assurance criteria d. Feedback on performance by trainer e. Workshops Verification by interview and Verification by reviewing documentation f. Filling in the site visit preparation form

3 Programme 13 January :00 1. Quality Management Concepts ISO 9000 Business Excellence EQUASS 2. Quality Management & Organisational Development 3. European Perspective 4. The EQUASS Assurance certification programme Self-evaluation Application Criteria Key Performance Indicators Procedures 12:00 13:00 Lunch 13:00 15:00 Parallel Session 1 Workshop: Case study EQUASS Assurance Preparing the external audit and site visit: 1. Application form 2. Selection of documents 3. Preparation of interviews 4. Site visit preparation form Parallel Session 2 Workshop case study EQUASS Assurance Sharing experiences in executing the site visit 15:00 17:00 Workshop: Case study EQUASS Assurance (continuation) Preparing the external audit and site visit: 5. Application form 6. Selection of documents 7. Preparation of interviews 8. Site visit preparation form

4 14 January :00 12:00 1. Interviews 2. Benchmarking & Calibration 12:00 13:00 Lunch 13:00 17:00 1. Reporting EQUASS Assurance audit 2. Practical tips for an EQUASS Assurance audit 3. Conclusion & summary 4. Evaluation EQUASS Assurance Auditor Profile The role of the EQUASS Assurance auditors EQUASS Assurance auditors are involved in every stage of auditing organisations applying for EQUASS Assurance certification. An EQUASS auditor evaluates the checklist in the EQUASS Assurance application form and visits the applicant s organisation. The purpose of the visit is to clarify aspects of the organisation and to ensure that the evidence presented in the application document meets the performance in the indicators and criteria. Potential auditors need to attend an EQUASS Assurance auditor training to learn how to audit and score organisations applying for the EQUASS Assurance certification. Requirements of the EQUASS Assurance auditors The following points describe the specific expectations for potential EQUASS Assurance auditors. A. Interpersonal skills Ability to: understand how others think and act understand group processes communicate effectively in written and spoken English handle conflict constructively give positive feedback convey integrated concepts and opinions quickly

5 B. Operational skills Ability to: make a quick overview of complex situations and determine the underlying themes and issues translate management concepts into specific situation think in a process way take a high level overview assess, in a well-balanced way, the scope and outcome of situations and facts C. Knowledge and experience qualified for auditing organisations according to EQUASS Excellence and/or EFQM (or national equivalent) and/or ISO 9000 (or other relevant Quality Management Systems) broad knowledge and experience of management a good record of achieving against objectives ability to contribute to a multi-cultural environment and meet tight time deadlines D. Other relevant factors 1. Time commitment Training: Two working days attendance of EQUASS Assurance auditor training. After completing the training and the nomination for EQUASS Assurance auditor: Site Visit: Two working days in the specified week of the site visit (including writing an audit report). EQUASS Assurance auditors must, therefore, be able to devote up to two working days to the audit cycle they are going to take part in (excluding EQUASS Assurance auditor training). 2. Cost implication EQUASS Assurance auditors are reimbursed for the time (based on fixed fee) and travel costs of conducting the site visit. All travel/accommodation costs associated with the visit are paid by the EQUASS secretariat in Brussels according to the

6 regulations of EQUASS Brussels, or by the EQUASS Local Licence Holder according to the regulations of the local agents (full reimbursement of travel and DSA for accommodation). For each audit a contract including financial and non-financial agreements/arrangements will be written and signed by EQUASS (EPR) and the auditor/auditor s organisation. 3. Nationality / Language The EQUASS Assurance application document will be presented and audit processes conducted in English and/or the language of the applicant. The auditors will be selected by the EQUASS manager in Brussels or by the EQUASS Local Licence Holder. To ensure that the cultural and language specificities of an applicant are fully understood, the EQUASS auditor will when possible - come from the country of the applicant. E. Confidentiality undertaking EQUASS Assurance auditors will be required to sign a confidentiality agreement (Code of Ethics) with respect to the organisations they are asked to audit.