United Nations Department of Economic and Social Affairs in collaboration with Formez Training and Study Centre - through CAIMED

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1 Under the Auspices of the Ministry of Civil Service and Administrative Development, Office of the Prime Minister of the Government of Tunisia United Nations Department of Economic and Social Affairs in collaboration with Formez Training and Study Centre - through CAIMED Meeting on Sharing of Best Practices and Innovation in Governance and Public Administration in the Euro-Mediterranean Region June Tunis, Tunisia Programme Wednesday, 15 June am am Opening Ceremony H.E. Monsieur Zouhaier M'dhaffar Minister Delegate to the Prime Minister in Charge of the Civil Service and Administrative Development Government of Tunisia H.E. Mr. Mario Baccini Minister of Public Administration Government of Italy Mr. Carlo Flamment President Formez - Centro di Studi e Formazione Rome, Italy Mr. Francis Du Bois Resident Representative United Nations Development Programme Tunisia Mr. Guido Bertucci Division for Public Administration and Development Management Department of Economic and Social Affairs United Nations

17 June 2005 - Tunis, Tunisia Programme Wednesday, 15 June 2005 9.30 am 11.00 am Opening Ceremony H.E.

2 11.00am am Coffee Break am am Plenary Session: Reform Initiatives in Public Administration in the Mediterranean Region Chairperson: Mr. John-Mary Kauzya Chief, Governance and Public Administration Branch Division for Public Administration and Development Management Department of Economic and Social Affairs United Nations am am Mr. Mohamed Aliat General Secretary Ministry of Modernization of Public Sectors Government of Morocco pm pm Mr. Yasser Farag Assistant to the Minister of Administrative Development Government of Egypt pm pm Mr. Basil Jabir General Reform Coordination & Technical Support Unit Prime Minister s Office Palestinian National Authority pm pm Mr. Amer AL-Hadidi Deputy Minister of Administrative Development Executive, Public Sector Development Administration Government of Jordan pm pm Eng. Mohammad SAEED of Information and Archiving at Prime Ministry Damascus, Syria 1.00 pm 2.30 pm Lunch Break 2.30 pm 3.45 pm Plenary Session (continuation) Chairperson: Mr. Abdellatif Hmam -General for Human Resources Ministry of Public Administration Office of the Prime Minister 2.15 pm 2.30 pm Mr. Sadun Emrealp Secretary-General IULA-EMME Government of Turkey 2

45 am Mr. Mohamed Aliat General Secretary Ministry of Modernization of Public Sectors Government of Morocco 11.45 pm 12.00 pm Mr.

3 2.30 pm 2.45 pm Mr. Aleksandar Gestakovski Civil Servants Agency The former Yugoslav Republic of Macedonia Metodija Dimovski MSc, Secretary General Civil Servants Agency Republic of Macedonia 2.45 pm 3.00 pm Mr. Vesna Ilic Predic Deputy Minister Ministry of Public Administration and Local Self-government Federation of Serbia and Montenegro 3.00 pm 3.15 pm Mr. Antun Palaric State Secretary Central State Office for Administration Government Croatia 3.15 pm 3.30 pm Mr. Zhani Shapo of Public Administration Department Government of Albania 3.30 pm 3.45 pm Mr. Jakob Finci, Civil Service Agency Government Bosnia and Herzegovina 3.45 pm 4.15 pm Discussion 4.15 pm 4.30 pm Coffee Break 4.30 pm 5.15 pm Discussion 5.15 pm 5.30 pm Final Remarks by Mr. Guido Bertucci DPADM/UNDESA 7.00 pm pm Dinner Reception offered by the Government of Tunisia 3

Antun Palaric State Secretary Central State Office for Administration Government Croatia 3.15 pm 3.30 pm Mr. Zhani Shapo of Public Administration Department Government of Albania 3.30 pm 3.45 pm Mr.

4 Thursday, 16 June 2005 Workshop 1 9:30 am 9:45am Organizational matters: Selection of Chairperson and Rapporteur 9:45 am am La Réforme Administrative en Algérie : Innovations Apportées et Contraintes de Mise en Oeuvre. Mohamed-Chérif Belmihoub Professor of economics and management Directeur de recherche associé CREAD Ecole nationale d administration Algeria Saihi Abdelhak Ministère de la santé et de la population Alger, Algeria 10:15 am am Le Programme de Départ Volontaire de la Fonction Publique Marocaine Khalid Ben Osmane Lecturer in Public Administration Ecole nationale de l administration (ENA) Rabat, Morocco Mohamed Aliat General Secretary Ministry of Modernization of Public Sectors Morocco 10:45 am am Le Citoyen Superviseur en Tunisie Ghazi Ghrarairi Professor of Political Science Faculte de droit et de sciences politiques de Tunis Mohamed El Fadhel Charge de mission auprès du premier ministre Charge de la qualité du service public Office of the Prime Minister 11:15 am am Presentation of the institution of the Mediateur Administratif in Tunisia 11:30 am am Coffee Break 11:45 am pm Questions and Discussion 4

Mohamed-Chérif Belmihoub Professor of economics and management Directeur de recherche associé CREAD Ecole nationale d administration Algeria Saihi Abdelhak Ministère de la santé et de la population

5 12.45 pm 2.15 pm Lunch Break 2.15 pm 2.45 pm Improving Service Quality in Albania Zana Vokopola Urban Research Institute Albania Artan Shkembi Mayor of Pogradec Albania 2.45 pm 3.15 pm Innovation in the United Arab Emirates Dr. Mohammed Emir Mavani Advisor Group Public Sector Reforms Ministry of Finance and Industry United Arab Emirates 3.15 pm 4.15 pm Questions and Discussion 4.15 pm 4.30 pm Coffee Break 4.30 pm 5.15 pm Discussion and Finalization of Working Group s Report 5.15 pm 5.30 pm Concluding remarks Workshop 2 9:30 am 9:45am Organizational matters: Selection of Chairperson and Rapporteur 9:45 am am The Governorate of Bethlehem as a Case Study in Improving Government Service Usama Shahwan Professor of Public Administration Bethlehem University Beit-Jala West Bank, National Palestinian Authority Muawaffac Daraghmeh Office of the of the Bethlehem Governor National Palestinian Authority 5

15 pm Questions and Discussion 4.15 pm 4.30 pm Coffee Break 4.30 pm 5.15 pm Discussion and Finalization of Working Group s Report 5.15 pm 5.

6 10:15 am am The Programme of Public Administration Innovation in Serbia Aleksandar Panovski Advisor Republic Committee for resolving conflicts of interest Belgrade, Serbia 10:45 am am The National Number and the Automation of the Civil Records Project am am Coffee Break H.E. Najwa Kassab Hassan Former Minister of Culture Professor of Sociology, Damascus University Lt. General Mahmoud Alkam Deputy Minister of the Interior Ministry of the Interior Damascus, Syria am am Questions and Discussion pm 2.15 pm Lunch Break 2.15 pm 2.45 pm Novelty in Human Resource Management in Public Administration of Bosnia and Herzegovina Srdja Obradovic Legal Advisor OSCE Mission to Bosnia and Herzegovina - Democratisation Department Bosnia and Herzegovina Jakob Finci Civil Service Agency Bosnia and Herzegovina 2.45 pm 3.15 pm Turkey Local Agenda 21 Program: Improved Planning and Service Delivery in Participatory and Transparent Manner Korel Göymen Professor of Political Science Sabancı University and İstanbul Policy Center İstanbul, Turkey Sadun Emrealp Secratary General IULA-EMME, Istanbul. Turkey 3.15 pm 4.15 pm Questions and Discussion 6

Najwa Kassab Hassan Former Minister of Culture Professor of Sociology, Damascus University Lt. General Mahmoud Alkam Deputy Minister of the Interior Ministry of the Interior Damascus, Syria 11.

7 4.15 pm 4.30 pm Coffee Break 4.30 pm 5.15 pm Discussion and Finalization of working Group s Report 5.15 pm 5.30 pm Concluding remarks Workshop 3 9:30 am 9:45am Organizational matters: Selection of chairperson and Rapporteur 9:45 am am Innovation in Egypt Case of Egypt Telecom Tarek A. Hatem Professor of Public Administration and Strategic Management American University in Cairo Chairman Management Consultants Association Cairo, Egypt. Akil Beshir CEO of Telecom Egypt Cairo, Egypt 10:15 am am Improvement of Public Service Delivery in Macedonia Zidas Daskalovski Professor of Comparative Public Administration in Europe Project Coordinator Macedonia 10:45 am am Best Practices and Innovation in Government of Croatia: Judges Web Ante Barisic Professor of Political Science Chairman of Croatian Association for Public Administration and College for Management of Public Affairs Faculty of Political Science, Zagreb, Croatia Zlatko Lukenda Head of Information Technology Sector Ministry of Justice Zagreb, Croatia Drazen Komarica President and author of the Judges web program. Zagreb, Croatia 7

Hatem Professor of Public Administration and Strategic Management American University in Cairo Chairman Management Consultants Association Cairo, Egypt.

8 11.15 am am Coffee Break am pm Questions and Discussion pm 2.15 pm Lunch Break 2.15 pm 2.45 pm Innovation in the Public Administration in Jordan Zuhair al-kayed Secretary-General Higher Population Council Amman, Jordan Salem A. Quheiwi Deputy General and Standardization Dept. Jordan Institution for Standards and Metrology Amman, Jordan 2.45 pm 3.15 pm Innovation in Public Administration in Lebanon Randa Antoun Professor of Public Administration and Political Science American University in Beirut Lamia El Moubayed, Institute of Finance Beirut, Lebanon 3.15 pm 4.15 pm Questions and Discussion 4.15 pm 4.30 pm Coffee Break 4.30 pm 5.15 pm Discussion and Finalization of working Group s Report 5.15 pm 5.30 pm Concluding remarks Friday, 17 June am am Plenary Session 9.30 am am Presentation of the Rapporteurs am am Discussion am am Coffee Break 8

Jordan Institution for Standards and Metrology Amman, Jordan 2.45 pm 3.

9 11.30 am am Presentation of the findings of the Experts Meeting on Approaches and Methodologies to Transfer best Practices and Innovation in Governance John-Mary Kauzya Chief, Governance and Public Administration Branch Division for Public Administration and Development Management Department of Economic and Social Affairs United Nations am pm Special Presentation on Innovation in Public Administration: The Case of Dubai Government Ragaa Makharita Team Leader Governance and Institutional Development Initiative for Arab States Former Chief Evaluator of Dubai Awards Programme pm pm Discussion on Pilot Project and the Pre-Conditions to Replicate Innovations pm 2.15 pm Lunch Break 2.15 pm 5.30 pm Special Session on the Network of Innovators in Governance in the Mediterranean Region 2.15 pm 2.30 pm Presentation of the InnovMed Programme and the Network of Innovators in Governance in the Mediterranean Region Adriana Alberti Chief Technical Adviser Programme for Innovation in the Mediterranean Region Governance and Public Administration Branch Division for Public Administration and Development Management Department of Economic and Social Affairs 2.30 pm 2.45 pm Presentation of CAIMED Giuseppe Pennella Centre for Administrative Innovation in the Mediterranean Region Naples, Italy 2.45 pm 3.00 pm Presentation on the African Governance Inventory Project (AGI) John-Mary Kauzya Chief, Governance and Public Administration Branch Division for Public Administration and Development Management Department of Economic and Social Affairs United Nations 9

Administration Branch Division for Public Administration and Development Management Department of Economic and Social Affairs United Nations 11.45 am 12.

10 3.00 pm 3.15 pm Presentation on Higher Education for Good Governance, a Euro- Mediterranean Network in Public Administration" 3.15 pm 4.30 pm Discussion 4.30 pm 4.45 pm Coffee Break Carlos Conde Martínez Member of the Steering Committee of the European Network of Public Administration - EPAN Profesor Titular de Universidad Departamento de Ciencia Política y de la Administración Universidad de Granada 4.45 pm 5.30 pm Concluding Remarks 10

Administration" 3.15 pm 4.30 pm Discussion 4.30 pm 4.

AGENDA Workshop RESTORING TRUST IN GOVERNMENT THROUGH PUBLIC SECTOR INNOVATIONS

26 29 June 2007 Vienna, Austria AGENDA Workshop RESTORING TRUST IN GOVERNMENT THROUGH PUBLIC SECTOR INNOVATIONS U N I T E D N A T I O N S N AT I O N S U N I E S DIVISION FOR PUBLIC ADMINISTRATION AND DEVELOPMENT