DRONACHARYA COLLEGE OF ENGINEERING, GREATER NOIDA... SECOND SESSIONAL TEST,

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1 DRONACHARYA COLLEGE OF ENGINEERING, GREATER NOIDA UPTU Roll No... SECOND SESSIONAL TEST, Class: 1st Sem, (MBA) Subject: Organisational Behaviour (MBA 014) Time: 2 Hours Max. Marks: 30 Note: - The question paper contains three parts. All questions are compulsory. PART-I (All twelve questions are compulsory-each carries ½ marks) 1. The understanding, prediction, management of human behavior in organizations is referred to as a) organizational design b) organizational development c) organizational behavior d) organizational culture 2. Which of the following forms the basis for the autocratic model of OB? a) Obedience b) Authority c) Power d) Dependence on boss 3. All mangers play the role of hiring, training, motivation and disciplining employees. This role may be termed as a) Figurehead role b) Leadership role c) Liaison role d) None of the above 4. Anything that can satisfy a need and decrease the intensity of a drive is referred to as. a) Primary Motive b) Incentive c) General Motive d) Either (a) or (b) 5. Which of the following behavioural scientist proposed the theory X and Y? a) Frederic Herzberg b) Douglas Mc Gregor c) William Ouchi d) F.W.Taylor 6. A manager interacting with individuals or groups inside or outside the organization performs the role of a a) leader b) Figurehead c) Liaison d) Ambassador 7. The skills a manager has in the areas of operation s research, personnel management, information systems and marketing are termed as a) Technical Skills b) Conceptual Skills c) Human Skills d) Analytical Skills refers to the heterogeneity of employees in organization in terms of gender, race and ethnicity a) Globalisation b) Workforce Diversity c) Cosmopolitanism d) Secularism

2 9. In the model of organisational behavior, employees cease to depend on managers, but their dependence on the organisation increases a) Custodial b) Supportive c) Collegial d) Autocratic is known as the father of scientific management. According to him specific scientific methods could help people perform their jobs effectively and efficiently a) Elton Mayo b) F.W.Taylor c) S.G.Huneryager d) Fred Luthans is the process through which individuals select, organize, and interpret stimuli into a meaningful and coherent picture of the environment in which they live. a) Conception b) Perception c) Cognition d) Confrontation 12. Which of the following models attempts to satisfy the self-actualization needs of employees? a) autocratic b) supportive c) collegial d) custodial PART-II A CASE STUDY Super Engineering Company Super Engineering Company was a multilocational light engineering company. It had manufacturing facilities at Hyderabad, Pondicherry, and Indore. The company adopted budgetary system with main emphasis on production and expense budgets. The budget targets used to be set on the basis of analysis of production facilities and production operations. While two units located at Hyderabad and Pondicherry was working properly and was able to meet their budget targets, Indore was not able to do so. Mr. P. Manohar was transferred to Indore unit as plant manager. He joined the company about eight years back as engineer trainee and became the assistant plant manager at Hyderabad unit, the biggest of three units. Manohar was very ambitious and a little bit autocratic. He believed in the exercise of authority and control to carry out his instructions. He was high achiever and believed in getting things done. He got quick promotions in the company. Immediately after joining at Indore unit as plant manager, Manohar made preliminary study of the plant and issued instructions to all departments to reduce their expenses by five percent. A fortnight later, he instructed the departments to increase production by ten percent. He also instructed all supervisors to strictly adhere to budgets. He introduced several new reports and watched the operations very closely. He suspended two supervisors in the second month for not meeting the budget targets. Subsequently, two supervisors left the plant. With all his efforts, the unit was very much on the right track and within six months, exceeded the new budgeted figures by eight percent. On setting the plant right, he was called back at Hyderabad unit as plant manager where vacancy arose. However, shortly after he left for Hyderabad, the productivity at Indore unit fell below the earlier level and the budget was again in trouble.

3 Questions: 1. Analyze the type of organizational behaviour model adopted by Manohar at Indore Unit. 2. Why there was a drop in productivity at the unit after Manohar left it? PART-III Attempt any Three of them. Q.1 Discuss the impact of work force diversity on organizational behaviour. Q.2 Discuss any three types of perceptual errors and suggest measures to check such errors. Q.3 Explain Maslow s Theory of Motivation. Q.4 How is a team different from a work Group? Describe the stages in group development and their implication.

4 DRONACHARYA COLLEGE OF ENGINEERING, GREATER NOIDA UPTU Roll No... SECOND SESSIONAL TEST, Class: 1st Sem, (MBA) Subject: Organisational Behaviour (MBA 014) Time: 2 Hours Max. Marks: 30 Note: - The question paper contains three parts. All questions are compulsory. PART-I (All twelve questions are compulsory-each carries ½ marks) 1. Which of the following sub processes of perception is observable? a) Registration b) Interpretation c) Feedback d) Behaviour 2. Which of the following groups are created by members for a specific purpose? a) Reference Group b) Membership Group c) Coalition d) Primary Group 3. Perceptual selectivity depends on external attention factors and internal set factors. Which of the following are among the external set factors? a) Intensity, contrast and motion b) Size, familiarity and learning c) Learning, motivation and personality d) Learning, repetition and motivation 4.For permanent workgroups, the last stage in group development is the. a) Performing stage b) Adjourning stage c) Storming d) Either (a) or (b) 5. What is the degree to which people believe that they are masters of their own fate called? a) Self esteem b) self image c) locus of control d) Machiavellianism 6. Motivation is a State. a) Sociological b) Psychological c) Physiological d) Biological 7. Which of the following determines personality? a. Heredity b. Environment c. Situation d. All of the above 8. Acc. To Maslow, needs such as hunger, thirst, sleep and sex are a. Physiological needs b. Safety Needs c. Esteem needs d. Self Actualization Needs 9. refers to the degree to which an individual is pragmatic, maintains emotional distance, and believes that the ends justify the means. a) Emotional Stability b) Attitude

5 c) locus of control d) Machiavellianism 10. A what refers to the rules and standards governing a person s conduct? a) Compliance b) Ethics c) Traditions d) Behaviour 11. The sum total of ways in which an individual interacts with people and reacts to situation is called his/her. a) Personality b) Attitude c) Extraversion d) Locus of control 12. In the two-factor theory of motivation, job satisfier were associated with the a) Job Context b) Hygienic Factors c) Motivators PART-II A CASE STUDY Rama Rao is 30. But if you listened to him, you d think he was 60 and washed-up. I graduated college at a great time. It was I started as an analyst for Accenture, worked as a healthcare IT consultant for two other firms, and then became Chief Technology Officer. By 2001, Rama Rao was making Rs 2 million a year plus bonus, driving an expensive BMW car, and optimistic about his future. But Rama Rao has become a statistic. He s one of 40 million Indians born between 1966 and 1975 whose peak earnings may be behind them. Rama Rao now makes Rs. 8.5 lacs as a technology analyst at a hospital and is trying to adjust to the fact that the go-go years of the late 1990s are history. Like many if his generation, Rama Rao is mired in dept. He owes Rs 25 lacs on his credit cards. He faces a world very different from the one his father found when he graduated college in the early 1960s. The rules have changed. And we Generation Xers are getting hit hard. We had to go to college to get a decent job. But the majority of us graduated with high student debt. The good news was, when we graduated, the job market was great. I got Rs lac hiring bonus on my first job! The competition by employers for good people drove salaries up. When I was 28, I was making more money than my dad, who had been with the same company for over 20 years. But my dad has job security. And he has a nice retirement plan that will pay him a guaranteed pension when he turns 58. Now look at me. I don t know if I ll ever make Rs 2 million thou again. If I do, it ll be in 20 or more years. I have no job security. I m paying Rs a month on my college loans. I m paying another Rs 5000 a month on my credit card account. I ve got 30 more payments on my BMW. And my wife says it s time for us to start a family. It would be nice to own a house, but how can I commit myself to a 30-years mortgage when I don t know if I ll have a job in six months? I m very frustrated. I feel like my generation got a bad deal. We initially got great jobs with unrealistically high pay. I admit it; we were spoiled. We got used to working one job for six months, quitting, then taking another and getting ourselves a 25 or 30 percent raise. We

6 thought we d be rich and retired by 40. The truth is that we re now lucky to have a job and, if we do, it probably pays half what we were making a few years age. We have no job security. The competition for jobs, combined with Pressures by business to keep costs down, means a future with minimal salary increases. It s pretty weird to be only 30 years old and to have your best years behind you! Question 1. Analyze Rama Rao using the Maslow need hierarchy. 2. If you were Rama Rao s boss, what could you do to positively influence his motivation? Attempt any Three of them. PART-III Q1. What is organizational Behaviour? Discuss the nature and scope of organizational behaviour Q2. What is personality? What are the determinants of Personality? Q3. What do you mean by Motivation? Discuss the Herzberg s Two Factor Theory of Motivation. Q4. Why do people join groups? Discuss the process of group formation.