Safety And Security Measures For Front-Desk Personnel

Transcription

1 Safety And Security Measures For Front-Desk Personnel A One-Day Seminar For receptionists who are expected to recognize and handle security problems... stop trespassers and unauthorized visitors in their tracks... and keep cranks and trouble-makers out of the office and off the phone. Register online at or call

2 Is There A Way To Keep Control Of Your Reception Area And Command The Respect You Deserve? A few weeks ago I went over to a friend s office building to meet her for lunch, and you'll never believe what I saw There was the receptionist confronting this huge businessman, who was all decked out like some big-time oil mogul, complete with a threepiece suit, boots and a cowboy hat. He was leaning over the poor lady's desk... yelling at the top of his lungs... swinging his briefcase around... and turning red in the face. I figured he was either going to hit someone or have a heart attack. I m a receptionist, too, and I'll tell you, if he d been at my desk acting like that, I would have been scared speechless. But this receptionist stood up, looked the man straight in the eyes and said something that took the wind right out of him. It doesn t matter what you do, because there s absolutely no way the president can see you now. So either calm down and make another appointment, or I ll call security, she said, with her hand on the phone. I felt like cheering. In a matter of seconds, she took control of a tense situation and settled it with authority and confidence. I wanted to command that kind of respect at my front desk, too. Not that I wasn t a good receptionist already, but there were times when it was so busy or people were so rude that it seemed everything could fall apart at the drop of a hat. Even though my supervisor and I had discussed possible reception-area problems such as nosy visitors, angry ex-employees and thieves, we d never come up with step-by-step procedures for handling these tough situations. Then this brochure from Keye Productivity Center came in the mail. It described a seminar on taking charge of the reception area and, since my supervisor had been to several Keye seminars before, she knew it would be well worth the money and my time. She even arranged for a temporary to fill in while I was gone. A Seminar No Receptionist Can Afford To Miss The seminar put my fears to rest, once and for all. I realized right away that I wasn t alone... there were plenty of other receptionists out there who were just as concerned about managing the front desk as I was. The trainer not only answered questions on a wide range of security issues, but had tried-and-tested techniques I could use to confidently defuse angry people... handle medical emergencies... cope with crank calls... and much more. I couldn t wait to get back and put my new skills to work. The next day in the office I handled a pushy vendor and a demanding client like a pro. It felt terrific! Then just a few days later, my training really paid off. I alerted security to a suspicious person I d sent away from our front desk, and 15 minutes later they caught him red-handed trying to steal equipment from another tenant. Training That s Well Worth Your Investment First of all, think of how much safer you and everyone in your office will feel knowing that you ve been trained to recognize security problems before they become a risk. If you stop just one would-be thief or prevent the loss of a single client, the seminar will have paid for itself. And you can add to that the personal security and satisfaction you ll feel knowing that you're in complete control and prepared to handle the problems that used to intimidate you. There s even a money-back guarantee Keye Productivity Center guarantees you ll learn the valuable and practical skills you need to take full and complete charge of the front desk or they ll give back every penny of your registration fee. Call and register today. This advertorial is a collection of quotes and opinions shared by receptionists who have discovered the benefits of learning front-desk management skills.) 2 Enroll online at or call

3 What You Can Expect To Learn: Workshop hours: 9:00 a.m. to 4:00 p.m. Registration begins at 8:30 a.m. Manage The Front Desk With More Authority How to keep your guard up when the phone, visitors, delivery persons and employees all demand your attention at once Say No with confidence and authority so others will know you mean it Create your own procedures that make accepting deliveries safe, efficient and hassle-free Believe it or not! Most thieves already know where valuables are hidden learn how you can stop them from having a field day in an open office Master different forms of body language that show people you are not intimidated How to quickly recognize and field callers who are fishing for confidential information Outfox Potential Troublemakers How to look, act and sound like the no-nonsense receptionist your boss expects you to be How to defuse hotheads before they cause a scene Familiarize yourself with typical criminal profiles to head off trouble before it starts Recognize the 2 innocent questions many thieves ask before they strike When you get the feeling that things just aren t right how to develop and use your sixth sense Learn how to keep people from verbally walking all over you How to confront and stop people who try to slip by you Simple methods that'll allow you to secretly call for help Clever ways to get rid of pushy, unwanted salespeople How to sense when a difficult person is becoming a security problem... before it s too late to act How to avoid the 1 thing that makes every threatening situation worse Handle Stressful Situations Without Losing Your Cool Bomb threats... a step-bystep script you can use to keep yourself and everyone in your office safe How to correctly report emergencies that could put your company in legal hot water When a crisis strikes what your supervisor will expect from you Tips on creating your own emergency procedure manual Why dialing isn t as simple as pushing 3 buttons... what you ll be expected to know Proven phone techniques that will calm even the most angry callers Life-saving strategies you can put to use when threatening people are in your lobby Master The Basics Of Security How to safely get through the parking lot, lobby and other danger zones before and after normal working hours Security practices police officers say you need to make a habit Keep your dignity and your reputation intact by properly handling flirtatious people Don t become a statistic warning signs that someone s planted a bomb in your lobby or in your mail How recordkeeping can stop bad situations from coming back to haunt you Group Discount: When 3 enroll from your organization, a 4th attends FREE! 3

4 What Would You Do In These Situations? Leo, a 10-year employee who was terminated last week for using illegal drugs, stalks into your reception area where several important clients are waiting for appointments. Leo pounds on your desk and demands to see the personnel director. When you tell him the personnel director has left for the day, he pushes over a potted tree and starts yelling about how the company has ruined his life. How should you handle this? You re busy answering the phone and accepting deliveries when a woman enters the front door and tries to walk past your desk. You call her back. She tells you her name is Laura, that she just needs to drop off some order forms and that she can show herself in. Since you don t know Laura personally, you ask her to wait for a second. But when you turn to take another delivery, she slides past your desk again and disappears down the hall. What should you do? The accounting director, Audry, walks into your reception area looking a little disoriented. You ve heard she s been ill, but before you can say a word she stumbles forward and faints, hitting her head on the corner of your desk. What do you do? Most anything can happen at the front desk... and often does. But with everyone in the office including your boss counting on you to keep the area under control and running smoothly, how can you be sure you ll confidently handle all the problems that come your way? Attend this seminar. 4 Register online at or call

5 Learn From An Expert... The men and women who present our seminars were handpicked for their extensive backgrounds in business. So you can count on reliable information from experienced pros who ve been in your shoes. These trainers won t bore you with textbook theories unrelated to the problems and challenges you face on the job today. Rather, they ll share with you real-life techniques that you can use immediately... and that ll produce results just as fast. Unlike other companies, Keye Productivity Center doesn t buy seminar packages that come with unqualified trainers or that fit trainers into programs they re not familiar with. Instead, we carefully and deliberately search for business professionals with just the right mix of experience, knowledge and expertise. Then, we intensively train them in presentation techniques that have been tested and proven effective. The result is a group of high-quality, incredibly effective public speakers who are experts in every aspect of their subjects. And they re also expert at presenting the seminar clearly and powerfully... so you can count on getting lots of useable information in a short period of time, plus you ll be inspired by what you hear and learn. SPECIAL GROUP DISCOUNT: When 3 enroll from your organization, a 4th attends FREE! You can multiply the powerful benefits of this seminar by enrolling and learning as a team. We so believe in the strength of team training that we offer it at a substantial discount: When 3 enroll from your organization, the 4th enrolls at no extra charge. Learn together and your organization saves big bucks, which is an excellent way to get the most for your training dollar. Your Guarantee of Complete Satisfaction For years, Keye Productivity Center has set the standards for training excellence. Our unwavering commitment to teaching professionals like you has helped us reach an impressive position as one of the nation s top business trainers. To ensure that you always receive top quality training, we stand behind our seminars with a 100-percent money-back guarantee. You can expect the best training or your money back Expect The Best From Keye Productivity Center If there s one thing business owners and managers will agree upon, it's this: Improving their companies bottom lines is their #1 goal. To help businesses meet that goal, Keye Productivity Center was created several years ago... a one-day seminar company that teaches employees innovative, but proven, skills that will dramatically improve their on-the-job performances and their companies productivity. So, if the thought of your team performing at a peak level sounds good to you, then say yes to this seminar. You can bet, you'll never regret it. Here s what others who ve attended our seminars have to say: This was a fantastic seminar. I know I will be a more effective, take-charge person now. Jennifer Peponis The Quaker Oats Company Up-to-date, realistic and extremely helpful. I can t wait to practice what you preach. Staci McGraw Faison Associates 5

6 It s An Offer You Can t Afford To Pass By! We ve kept in mind your concern for getting the most from every dollar spent. You pay a small fee for a wealth of information and insight GUARANTEED to dramatically change you and your company for the better! Remember, too, that we re bringing this seminar to a location near you, so there s no expensive travel or lodging to inflate this price. Plus, you ll take home these valuable materials: A Personal Reference Workbook So you won t miss a single important tip, technique or procedure for taking charge of the front desk. Take notes and refresh your memory back in the office. An Emergency Action Plan A permanent quick-reference sheet listing procedures for handling bomb threats, fires and other frontdesk emergencies. Keep it at your fingertips so you don t make a critical mistake when the pressure is on. A Certificate Of Participation An impressively crafted document testifying to your commitment to becoming a better receptionist a plus for your personnel file. BRING THIS TRAINING TO YOUR ORGANIZATION ON-SITE TRAINING SERVICES: WORLD-CLASS TRAINING. GUARANTEED RESULTS. Call today, and find out how our guaranteed on-site learning solutions can benefit your organization. Recommended Resources from Our Training Experts... Keep Yourself and Your Co-Workers Safe and Secure! In today s world, stress and violence are growing parts of the work environment. It s critical now more than ever to recognize and deal with the early warning signs of potential problems. the Front Desk Safety Collection includes resources designed to help you deal effectively with potentially dangerous situation, command attention and respect at the front desk, confront and stop people trying to slip by you, manage stress and so much more. These are must-have resources. Order your set today and save! The Front Desk Safety Collection Includes: Front Desk Security & Safety Handbook) Assertiveness Skills CD-Rom) Preventing Workplace Violence Handbook) Stress Management 60-minute Training Series Handbook) Item No. BKOS004 Retail price: $239 Your Price Only $139 You save $100!) Rockhurst University Continuing Education Center, Inc. On-Site Training & Learning Solutions The Standard in Training Excellence Satisfaction 100% guaranteed! To Enroll Register online at Or call toll-free Or fax the completed registration form to Or mail the form to: Keye Productivity Center P.O. Box Kansas City, MO Registration Information Our Registration Center is open weekdays from 7 a.m. to 7 p.m. CST. Enrollments taken online 24/7. Group Discount: When 3 enroll from your organization, a 4th may attend for FREE! Check-in begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. Cancellation. If you cannot attend, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge. CEUs: Continuing education credit may be recognized by your professional board. Contact your own board to find out what s required. Call our CEU/CPE specialist at , ext. 3100, if you have any questions. RUCEC is an approved provider of continuing nursing education by the Missouri Nurses Association, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation. Tax Deduction. The expense of continuing education, when taken to maintain and improve professional skills, is tax deductible. Please contact your accountant for complete details. 6 To order, call or see order form on page 7. FED ID #

7 1. Enrollment Fee Registration Form Workshop Schedule Group discount: When 3 enroll from your organization, a 4th can attend FREE! 2. Names of Attendees... Please list additional registrations on a separate sheet and attach.) 1. Mr./Ms. Title Address City/Event # 2. Mr./Ms. Title Address City/Event # 3. Mr./Ms. Title Address City/Event # 4. FREE!) Mr./Ms. Title Address City/Event # Please send me copies of the Front Desk Safety Collection Item No. BKOS004) at $139 each. Add 7% or applicable sales tax to your product payment. Shipping fees are $5 for first item; $1.50 for each additional item. Method of payment is indicated in step Company Information Please Print) *Phone required in case of last-minute changes. Organization Address Mail Stop *Phone City State ZIP Approving Supervisor: Mr./Ms. Address **Fax **Your fax number will be used to send confirmation of your registration as well as to notify you of upcoming events in your area. 4. VIP Privileges Program Join Today! Join our VIP Privileges Program and enjoy exclusive discounts and benefits. We ll fax you and your organization first notice of upcoming events in your area, special discounts up to 50% and offers available to members only. Sign here to join By signing, you and your organization are giving permission for RUCEC to use your fax number to notify you and your organization of upcoming seminars in your area and provide you and your organization with special discounts and offers. 5. Method of Payment If you have registered by phone, please record your confirmation number here:. Check payable to Keye Productivity Center is enclosed. Charge to: MasterCard VISA American Express Discover Diners Club Card No. Exp. Date Signature Bill my organization; Attn: Note: Full registration fee due and payable prior to start of workshop) Our purchase order is attached government, educational and health care organizations only) 6. Important: Your VIP Customer Number Fill in your VIP Customer Number as it appears above the name on the mailing label. Record the number even if the label is addressed to another individual.) SD, CT and WV residents, please add applicable sales tax to your payment. If you are tax-exempt, enter your tax-exempt number here: and attach a copy of your tax-exempt certificate. Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. 7

8 Safety And Security Measures For Front-Desk Personnel As a receptionist, wouldn t you like to learn how to... Command attention and respect at the front desk? Quickly recognize and field callers who are fishing for confidential information? Confront and stop people who try to slip by you? Now you can, when you attend this powerful one-day seminar and learn the skills you need to control... manage... and take charge of your reception area. Register online at or call Keye Productivity Center P.O. Box Kansas City, MO A Division of Rockhurst University Continuing Education Center, Inc. Need to correct name, title or address? Did you receive duplicate brochures or want to be removed from our list? Please fax the mailing label with corrections to or mail to us at 6901 West 63rd Street, Shawnee Mission, KS , Attention: List. Allow 15 weeks for processing. Nonprofit U.S. Postage PAID Rockhurst University Continuing Education Center, Inc. Time-Sensitive Material Do you have a group of 15 or more that could benefit from the training described in this brochure? Our On-Site Training services might be the right solution for you! See page 6 for more information or visit us on the Web at ptonsitetraining.cfm VIP #