When do I have to pay the balance? The balance is due on 10 August for the first payment of your agreed payment schedule.

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1 BEST MEDITERRANEAN Swim Programme FAQ s Fees What s included? See what s included document. When is my deposit due? The deposit payment secures your place in the squad and is due after the BEST MED coaches have accepted you into the programme. Is my deposit refundable? The deposit is fully refundable up to 10 July for each September intake, 50 percent refundable up to 10 August for each September intake and non refundable thereafter. When do I have to pay the balance? The balance is due on 10 August for the first payment of your agreed payment schedule. How do I pay? Fees can be paid in total (for all 9 months), 3-monthly, or monthly. What happens if I wish to leave the programme before the nine months are up? You can do this and your fees will be calculated on a monthly basis. Anyone leaving before the end of any month will incur the fees for that month, and the BEST MED director needs to be given 2 months notice in writing if any swimmer will leave before the end of their agreed stay with us. Can I stay for more than 9 months? Yes you can and fees will be charged monthly. Can I have a discount for two or more family members? Yes, and these will be agreed in discussion with the BEST MED director. Study Programme What do I need to bring? You will need to bring as a minimum a laptop or similar device. The accommodation and the Best Centre have free wifi access to make your online studying easier. We have a room available at the BEST Centre and there will also be a separate study area also on site at the BEST Centre. What do I do if I do not wish to study?

2 That s fine. Best Mediterranean is primarily a swim programme with optional addons. There is no obligation to study and anyone wishing to focus solely on their swimming will be very welcome. Can I work in CSJ? In theory yes, but CSJ is a coastal resort with a fairly short high season during the summer months. Employment opportunities are scarce. Any employment would have to fit around the swim programme and any conflict between the two could result in disciplinary actions being taken. What qualifications can I get? Coaching IOS organised level 1 and 2 swim coaching qualifications. Languages a more bespoke programme enabling you to communicate successfully in Spanish, or other languages should there be the demand. Who is my teacher? Your language teachers will be appointed by the BEST MED director and will be qualified language teachers. How many hours a week will I study? 10 hours per week of classroom study for language classes A levels You can take A levels by registering for the online A level courses at Open College Mallorca ( This is a school which offers A level education in a combination of online lessons and optional classroom time at the school in Palma. Open College Mallorca offers the swimmers a flexible timetable of online lessons which will work very well with the swim programme. Additional private tutorial support is also available on an individual basis. You can also take A levels online with any of the other online schools offering education. Can I re-sit failed exams? The language classes will not be examined. If you are taking A levels or coaching qualifications there will be the opportunity to re-sit exams. Where do I study? The classrooms will either be at the BEST Centre or in classrooms very close by. Is there a resource centre? There is not a library on site. Is there a booklist? There is not a booklist from us, but if you are taking A levels, then the online school will provide any booklists. Accommodation

3 What is the flat like? The apartments will be sourced and approved by the BEST Med director and will be 2 or 3 bedroom, with separate kitchen, living room and bathroom. What if I do not like my room mate? Any disputes between house mates will be arbitrated by Best Mediterranean staff and each will be resolved on a case by case basis. Can I change house? This may be possible if there are spaces available and all parties are in agreement. Will I get a sea view? It is unlikely that the apartments will have sea views. Can I have a single room? In some cases this may be possible. Can I buy everything I need in CSJ? CSJ, although small, has three supermarkets, banks and other shops. More specialised purchases and services can be found in the larger towns surrounding CSJ as well as Palma and Manacor. What if my friends and family come to visit? Your family is welcome to visit any time of year. As part of the Best Mediterranean Programme your friends and family will receive special rates in many of the villages hotels. All reservations can be made through the BEST Centre. How do I get around? The best way to get around the village is by bicycle. If you do not bring your own you can rent one at very good rates or buy one when you are here. No doubt you will be able to sell it again at the end of your stay with us. The village is also on several bus routes that link all major towns and cities on the island, and the local bus service takes just over an hour to get to Palma. Discipline What happens if I do not commit to the swim programme? Disciplinary procedures are set out in the swimmers agreement document. What happens if I break the behaviour code? Disciplinary procedures are set out in the swimmers agreement document. How do I make a complaint? An informal complaint can be made to any member of staff verbally and if the problem is not dealt with in a satisfactory manner then a written complaint can be made and presented via the complaints procedure. Training

4 Can I pick the meets I go to? The training plan for your stay will be finalised during the first week of your stay in Mallorca and will be the result of consultation with you, the Head Coach and your existing club coach (if you so wish). Can I race Arena League for my home club? All domestic competitions will be considered when your training programme is planned. Any specific requests will be considered and agreed upon with the Head coach. What if I get injured? We have access to physio and massage services that we have approved and whom we trust, in order to ensure a full recovery as quickly as possible. We ask that any injury history is noted in the personal information sheet you will be asked to fill in. More serious injuries that effect your capability to stay on the programme will be dealt with on a case by case basis. How many times will I taper? Probably once but the training plan will be prepared for each person and the competition preparation may differ between group members. How often will I be filmed? The camera will be a normal part of the swim training programme. Analysis and feedback will take place the same day. Can a friend come and train with me for a couple of weeks? Swimming friends are welcome to join the programme for a maximum of two weeks and will be expected to participate fully in the training programme. They will not be permitted to stay in the swimmers' accommodation and will be able to reserve hotel space through the BEST Centre. Please consult the Best Mediterranean staff for prices. What kind of coaching will I receive? The overall aim of the Head coach is to create a team environment in which the individual is able to shine. A strong emphasis on individual skills development will be accompanied by more general goals of aerobic and anaerobic capacities with a focus on race preparation for the target meets. What is the swimmer coach ratio? There will be a maximum of 20 swimmers per coach. Who will be coaching me? Pat Blake will be the head coach and supported by Matthew O Connor, James Parrack and Cati Arasa. What language will the sessions be in? All coaching will be in English. Who do I swim for?

5 You will be a member of the BEST Mediterranean Swim Team and will swim for this team in any events entered. For events in your home country that are not entered as a team but as an individual, you may swim for your home club or Best Mediterranean if you so wish and if the event allows foreign club entries. Do I get a day off? Normally you will have one day a week. Where will I train? All swim and gym sessions will be at the BEST Centre and other cross training will be in and around the village of Colonia Sant Jordi.