Part 121 Revision: 4. Freedom Air 05/08/09. Flight Attendant Training Program Table of Contents. Page: 0-i TABLE OF CONTENTS

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1 Table of Contents Page: 0-i TABLE OF CONTENTS

2 Part 121 Revision: 5 09/12/11 Table of Contents Page: 0-ii Chapter 0: Table of Contents Table of Contents... 0-i Introduction to the... 0-v Objective... 0-v Program Control... 0-vi Revisions... 0-vi Record of Revisions... 0-vii List of Effective Pages... 0-viii Chapter 1: Introduction Current Employment Standards Training Program Components Organizational Responsibilities and Accountability Facilities Definitions Chapter 2: Training Needs Assessments Overall Flight Attendant Training Needs Individual Needs Assessment Ongoing Awareness of Training Needs Changes to the Flight Attendant Work Scope Chapter 3: Course Definition Curriculum Content Types of Training Chapter 4: Training Sources/Training and Testing Methods Training Sources Training Instructors and Standards Training Methods Testing Methods Final Examination End of Training Evaluation Chapter 5: Training Documentation Policies Appendices

3 Part 121 Revision: 5 09/12/11 Table of Contents Page: 0-iii Chapter 6: Measurement of Training Effectiveness Measurement of Training Effectiveness Periodic Review of the Training Program Annual Review of the Training Program Chapter 7: Human Factors Indoctrination Human Factors in Assessing Training Needs and in Training Human Factors in Duty Scheduling and Task Assignment Human Factors in the Work Environment Chapter 8: Reserved Reserved Chapter 9: Curriculum Requirements Curriculum Requirements Basic Indoctrination Chapter 10: Flight Attendant Initial Training Objective Flight Attendant Basic Indoctrination Training Flight Attendant Ground Training General Emergency Training Hazardous Materials Training Security Training Qualifications Chapter 11: Flight Attendant Recurrent Training Objective Flight Attendant Recurrent Training Hazardous Materials Training Security Training Competency Check and Final Examination

4 Part 121 Revision: 5 09/12/11 Table of Contents Page: 0-iv Chapter 12: Flight Attendant Requalification Training Objective Requalification Requirements Required Requalification Training (12-23 months) Hazardous Materials Training Security Training Competency Check and Final Examination Chapter 13: Special Qualifications/Authorization Training Objective Subject Matter Instructor Training Appendix A: Reserved Appendix B: Training Aids/Devices List of Training Aids and Devices...B-1 Appendix C: List of Flight Attendant Instructors List of Flight Attendant Instructors...C-1

5 Table of Contents Page: 0-v 0.1 Introduction Introduction to the CFR Freedom operates within the purview of Aviation Services, Ltd., dba Freedom (AVSA040A) Effective training is the basis for a successful flight attendant training program and is the most efficient manner to inform personnel This contains the policies and procedures that Freedom uses to determine training requirements, identify training shortfalls, and meet the requirements for compliance with Title 14 Part 121 Section Objective The objective of this training program is to ensure that each Flight Attendant trainee will be trained to an acceptable level of competency to perform their tasks safely and efficiently. The ensures that Freedom will observe current safety regulations and thereby respond appropriately to training needs as identified This training program sets forth the procedures for accomplishing the following: identification of existing training assessment of competency levels and/or training needs development and/or selection of training methods implementation of training courses evaluation of training results objective evaluation of the training program s effectiveness

6 Table of Contents Page: 0-vi 0.3 Program Control This training program remains the property of Freedom. Revisions to this training program will be issued when changes such as additions, deletions, or corrections are made It is the individuals with the authority to modify the manual who will submit to the Training Department the instructions and/or draft of revision. The authority to modify revisions and/or bulletins for this manual can be found in the General Operations Manual (GOM) The Director of Training has the responsibility for editing and proofreading the revision draft for conformity to company format and linguistic style. 0.4 Revisions The Training Department will ensure each revision is inserted A copy of this training program will be issued to the Director of Training, and to the Certificate Holding District Office (CHDO).

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9 Introduction Page: 1-0 INTRODUCTION

10 Introduction Page: 1-1 CHAPTER 1. INTRODUCTION 1.1 CURRENT EMPLOYMENT STANDARDS Freedom evaluates each flight attendant based on job function requirements and demonstrated ability. Each position/job description on file describes the performance standards for the pilot (PIC, SIC) position (General Operations Manual [GOM]). Each description is utilized for determining that an employee s capability corresponds to the job requirements. 1.2 TRAINING PROGRAM COMPONENTS (CFR ) The consists of the following principal components: a. The documentation of current employee qualifications, experience, and training needs specific to the position as described in the job description. b. Quality assurance is explained and maintained throughout the curriculum by identifying the responsible personnel and their duties and responsibilities who will accomplish the training and documentation. c. Procedures for assessing training needs and developing objectives. d. Identifying differences in aircraft models. e. Methods for identifying appropriate training resources and prioritizing training schedules. f. Process measurement for assessing the effectiveness of the training program and determining necessary changes. g. Procededures for developing and implementing revisions to the training program. h. Method of acceptance by the Federal Aviation Administration. i. Courseware which is explained in each curriculum. j. List of training devices. k. Instructional delivery methods are described in each curriculum.

11 Introduction Page: ORGANIZATIONAL RESPONSIBILITIES AND ACCOUNTABILITY To sustain an effective training program, Freedom will follow its organizational designation of responsibilities to ensure that functions and accountabilities flow through coordinated channels An organizational chart is in the General Operations Manual (GOM). Duties and responsibilities are delineated for each job position The Director of Operations has responsibility for the Flight Attendant Training Program (GOM, Company Organization). All initial and subsequent changes to the will require approval by the Director of Operations before submitting them to the FAA Flight Standards District Office, Honolulu, HI. He will ensure compliance with all applicable regulations The Director of Training has the overall authority for administering the Flight Attendant Training Program The Training Records Clerk is responsible for the accurate and timely filing of all Flight Attendant training forms and qualifications records (GOM, Company Organization). He, along with the Lead Flight Attendant, is responsible for checking to determine when training is due for each Flight Attendant and informing, in writing, the directors, managers, and supervisors of each department The Training Records Clerk will treat each record confidential and ensure its security Where the Director of Operations, Lead Flight Attendant, Director of Training, or Director of Safety is mentioned in this training program it is understood that they may designate another qualified individual to perform that specific duty, but retains the overall responsibility When an instructor instructs a particular subject prior to their recurrent monthly time frame it will be considered recurrent training for that instructor for that particular subject. The instructor will use the currently approved record of training form(s) to document the recurrent training and have the Director of Training sign the form(s). The instructor will ensure the form(s) is entered in their training record When the Instructor is assigned to instruct a class he will prepare by making a schedule, gathering the necessary forms, obtaining or arranging for needed equipment, and have the PowerPoint presentations. These are listed in each curriculum.

12 Introduction Page: Where a masculine gender is used in this training program it is also interchangeable with the feminine gender. 1.4 FACILITIES The training facility is located at the General Office, Bldg 17-80, Guam International port, Tiyan, GU The training room is approximately fourteen (14) by twenty-four (24) feet and is air conditioned. There is a laptop computer, LCD projector, and white board. The room is well lit and can accommodate approximately ten (10) students. 1.5 DEFINITIONS A. Curriculum A curriculum, is a series of related separate modules in a subject area, such as Crew Resource Management (CRM). B. Course Outline A course outline, or curriculum, outlines the entire subject presented in an individual course. C. Module A module is a set, logical, self-contained unit of a curriculum. D. Drill the actual performance of a task, procedure, or event. E. Eligibility Period Whenever a flight attendant is required to take recurrent training, a performance check, or a competence check, takes the check or completes the training in the calendar month before or after the calendar month in which that training or check is required, he is considered to have taken or completed it in the calendar month in which it was required. (CFR (b)) F. Employee Training Record The training record is the employee file in which all training is documented and retained for Federal Aviation Administration (FAA) review. G. Event A task, or procedure, which involves physically performing the task or procedure. H. Indoctrination Part of the initial training for all new hire employees on general procedures that are unique to the company s operation, maintenance, and inspection systems, and regulatory compliance requirements. Indoctrination or orientation establishes a common core of knowledge among employees.

13 Introduction Page: 1-4 I. Initial Training Establishes employee technical skill level and is adjustable based on an assessment of their training, experience, and relevant certificates held. J. Recurrent Training Repetitive training is, at specific intervals, to review and refresh employee knowledge of flight attendant policies, programs, and regulatory requirements; deficiencies discovered through process measurements are corrected during recurrent training. Alternatively, changes for new equipment, new methods, techniques, and practices may be imparted to existing employees through recurrent training. K. Remedial training is given to an employee who has demonstrated unsatisfactory performance in the initial training. The primary objective of remedial training is to improve comprehension and skills to an acceptable level of demonstrable competence. L. Requalification Training is for the flight attendant who was qualified, but who have become unqualified due to not having met within the required period the recurrent training requirements of M. Special Emphasis Training is a category that includes but is not limited to differences (e.g., between models) training and requalification training. N. Special Authorizations Training is a category that includes such training as supervisor or instructor duties and responsibilities. O. Transition Training is training required for flight attendants who have qualified and served in the same capacity on another airplane of the same group. P. Training Program A training program is a set number of lectures, materials, or number of hours of study in a particular subject. Q. Testing and Checking Methods for evaluating employees as they demonstrate a required level of knowledge in a subject, and when appropriate, apply the knowledge and skills learned in instructional situations to practical situations. R. Training Methods/Delivery Training methods/delivery identify how the training will be conducted and include formal classroom, computer-based, on-the-job, and distance learning. S. Training Sources Training sources identify who conducts the training. Possible training sources are original equipment manufacturer manuals, operators, in-house, and other maintenance departments, government agencies, and trade associations.

14 Training Needs Assessment Page: 2-0 TRAINING NEEDS ASSESSMENT

15 Training Needs Assessment Page: 2-1 CHAPTER 2. TRAINING NEEDS ASSESSMENT The flight attendant needs assessment is conducted on two inter-connected levels: analysis of the overall training requirements and evaluation of individual training 2.1 OVERALL FLIGHT ATTENDANT TRAINING NEEDS For a comprehensive assessment of flight attendant training needs, the Director of Operations and the Lead Flight Attendant will review and identify operational requirements quarterly each year. The review will also consider operational requirements, current and/or forecasted scope of work, and hiring policies and practices In conjunction with the operational needs assessment, the Director of Operations and Lead Flight Attendant will also review each flight attendant s training records. A record of each flight attendant s training is maintained in the General Office, Bldg 17-80, Guam International port, Tiyan, GU 96921, and is maintained by the Training Records Clerk Freedom continuously evaluates its overall flight attendant training operation and will revise training methods and procedures when: additional training needs are identified undergoes changes in ratings, facilities, equipment, new or different types of aircraft, or scope of work which requires additional or special emphasis training. 2.2 INDIVIDUAL NEEDS ASSESSMENT Freedom management will verify all certifications required for employment. It will rely on its established hiring standards, which identify the skills and qualifications requirement. These hiring standards and description of qualifications to fulfill them are located in the General Operations Manual (GOM) Company Organization To assess needed training, the Director of Operations or Lead Flight Attendant will review each flight attendant s duties and responsibilities, performance and/or potential, and records of training. Whenever an employee is hired or transfers to a different job function, the employee s assigned supervisor will assess the individual s existing skill level and qualifications relative to the requirements for the assigned functions or tasks.

16 Training Needs Assessment Page: The Director of Operations or Lead Flight Attendant will determine if remedial or special emphasis training is needed and, if so, what specific skills training must be emphasized. The Director of Operations or Lead Flight Attendant will ensure the employee receives the necessary training in the appropriate timeframe. Upon completion of the prescribed training, the employee s training record will be updated. The instructor will follow up to ensure that the completed training is entered in the employee s training record If it is determined that an employee consistently performs below the standard, then the Director of Operations may select the corrective action from the following alternatives: additional training, replacement, or reassignment In the case of an employee s voluntary or involuntary leave of absence from the industry, that exceeds the currency requirements of a flight attendant and subsequent return to employment, requalification training will be conducted before the employee is assigned a duty. 2.3 ONGOING AWARENESS OF TRAINING NEEDS Training needs may also be identified through: a. FAA or other regulatory agency oversight findings b. internal investigations that lead to voluntary disclosures c. alertness to any pattern of substandard or problematic employee performance and assessment of human factors d. suggestions/feedback from employees e. suggestions/feedback from customers 2.4 CHANGES TO THE FLIGHT ATTENDANT WORK SCOPE Whenever Freedom plans a significant change in its operations, relocates facilities and equipment, adds new or different types of aircraft, or modifies the scope of work, the Director of Operations will conduct a review of its current training program. The need for additional training and the methods of delivery will be based on an analysis of the changes contemplated, and the availability of training resources Appropriate modifications or additions to the initial, recurrent, and special emphasis training will be made within a reasonable timeframe, and the Director of Operations will ensure such changes are reflected in the training curriculum.

17 Course Definition Page: 3-0 COURSE DEFINITION

18 Course Definition Page: CURRICULUM CONTENT CHAPTER 3. COURSE DEFINITION The Director of Training will identify prerequisites, develop areas of study (hereafter called curriculum) and design modules based on needs assessment A curriculum is established for specific topics. It represents the required skills training for specific tasks Modules comprise the scope of training within a curriculum. A module designates the topics to achieve the defined training objectives Course Outlines include the following information: a. Training objectives b. Prerequisites (if applicable) c. Required hours or performance outcome for each topic or lesson d. Instructor (and certification) e. Training materials/devices and methods f. Modules (listing by topic) g. Methods of evaluating results 3.2 TYPES OF TRAINING Initial training will be provided to an employee within thirty (30) days from date of hire. In particular, the authorizations by the Operations Specifications and the flight attendant s function will be clearly defined, specific items to be presented will be explained, and required hours of study and/or practice will be set. Each training instructor will discuss the objectives and clearly correlate them to the expected outcome of tests and checks. The training will enable the trainee to become familiar with task specifics such as use of life preservers, CPR, PBE, etc. In addition, the initial training will ensure that each trainee will understand the importance of maintaining accurate records, hence, they will learn about the relevant forms and the recordkeeping system required by flight attendants.

19 Course Definition Page: Programmed Hours are the prescribed hours of training which may be reduced by the Administrator upon a showing by the certificate holder that circumstances justify a lesser amount Recurrent training will be provided to support, expand, or update the information given at the initial training. As an annual refresher, recurrent training will also address systemic or other persistent problem areas, as well as new regulatory and/or company policy requirements Remedial training will be given to an employee who has demonstrated unsatisfactory performance in the initial training. The primary objective of remedial training is to improve comprehension and skills to an acceptable level of demonstrable competence Special Emphasis Training is a category that includes but is not limited to differences (e.g., between models) training and requalification training Requalification Training is for the flight attendant who was qualified, but have become unqualified due to not having met within the required period the recurrent training requirements of Special Authorizations Training is a category that includes such training as supervisor or instructor duties and responsibilities Transition Training is training required for flight attendants who have qualified and served in the same capacity on another airplane of the same group.

20 Training Sources/Training and Testing Page: 4-0 Methods TRAINING SOURCES/ TRAINING AND TESTING METHODS

21 Training Sources/Training and Testing Page: 4-1 Methods CHAPTER 4. TRAINING SOURCES/TRAINING AND TESTING METHODS The Director of Training will evaluate available training sources and nominate instructors, from which an objective determination will be made of the package that can yield successful transfer of knowledge. To meet the flight attendant training program goals and to accomplish specific training objectives, combinations of instruction and testing methods will be applied. 4.1 TRAINING SOURCES Training methods and sources will be continually monitored for currency and relevance to the flight attendant s operational requirements. Periodically, training needs will be assessed and instructional resources explored. This process may include consultation with the FAA, manufacturers, and professional aviation associations If Freedom opts to outsource training or segments of it, the outside vendor or provider will be evaluated according to company and FAA standards. Selection and retention of an outside source will depend on the Director of Training s assessment of the vendor s suitability and qualifications. The evaluation may include, when feasible, any combination of the following: a. observation of actual training b. review of course outlines and materials c. contact with previous training customers d. interview with the instructors and review of their qualifications and experience e. Financial feasibility 4.2 TRAINING INSTRUCTORS AND STANDARDS In-house or outsourced instructors for Freedom shall: a. have knowledge of the general principles in aviation, duties and responsibilities of a flight attendant, and regulatory guidelines for FAA Title 14 CFR Part 121 operators b. instruct by lecture, OJT, demonstration, discussion, etc The Director of Training will initially train and qualify all in-house instructors. When an instructor instructs a particular subject prior to their recurrent monthly time frame it will be considered recurrent training for that instructor for that particular subject. The instructor will use the currently approved record of training form(s) to document the recurrent training and have the Director of Training sign the form(s). The instructor will ensure the form(s) is entered in their training record. Letters of instructor appointment and subject area qualified for will be retained in each instructor s training record.

22 Training Sources/Training and Testing Page: 4-2 Methods The Director of Training will observe and evaluate instructors. He will also assist with the development and improvement of their instructional techniques Instructors will also be evaluated by the trainee, using an instructor observation/evaluation form. The Director of Training will review these observation/evaluation forms and institute any needed improvement or modification. Evaluations will be retained in the instructor s personnel file Emergency drills and firefighting will be monitored by the Director of Safety to ensure that safety infractions and injuries do not occur. The Director of Safety will annotate on the Record of Training form initialing by the instructor s name that the training was done in a safe manner. 4.3 TRAINING METHODS The Director of Training will select the appropriate training methods to be used in a specific curriculum. Selection will be guided by consideration of the following factors: a. the material to be presented b. available instructional technology The flight attendant training program may use one or a combination of instruction methods, which could include: a. On-the-Job Training (OJT) b. Self Study (e.g., manufacturer s manual) c. Computer-Based Training (CBT) d. Formal Classroom Training (In-House) e. External Classes, Seminars, and Courses (Outsourced) 4.4 TESTING METHODS Freedom will assess the training outcome by applying testing and checking methods in the most effective combination such as: a. formal written examination b. testing by demonstration c. on-the-job assessment d. oral reviews during the training Records of training outcomes will form a part of the basis for the training program s annual or periodic review.

23 Training Sources/Training and Testing Page: 4-3 Methods 4.5 FINAL EXAMINATION A required final written examination will be given at the end of the instruction to access the trainee s understanding A score of not less than 80% will be the standard for successful completion of any training correctable to 100%. 4.6 END OF TRAINING EVALUATION The Director of Operations will analyze the results of course examinations to determine if the training reached its general objective, which is to impart the knowledge to the trainee so that they learn to safely and properly perform flight attendant duties. If the objective was not achieved, then the Director of Safety will conduct a root-cause analysis, taking into account issues related to human factors of the flight attendant. He will report his findings to the General Manager. If warranted, the Director of Training will institute appropriate actions, such as: (a) modifying course content or adjusting course delivery, (2) retraining (remedial) in the identified deficiency area, or (3) conducting special emphasis training The Director of Operations is responsible for ensuring the appropriate action to correct immediate high risk shortfalls is accomplished The Director of Operations will ensure that the FAA is notified of the completion of training by registering the Flight Attendant on the FAA web site. After 24 hours, the registration will be confirmed with man s Certification web site. Two copies of the web page will be made one given to Flight Attendant and one in the Training Record.

24 Training Documentation Page: 5-0 TRAINING DOCUMENTATION

25 Training Documentation Page: 5-1 CHAPTER 5. TRAINING DOCUMENTATION 5.1 POLICIES The Director of Operations is responsible for establishing the flight attendant training record. This task is delegated to the Training Records Clerk Freedom will maintain an electronic summary of all training schedules and completed training. The core record of training is the original hand-documented (hard copy) and signed Employee Training Record The flight attendant training record will contain the following sections: a. Resume Copy of Certificate b. Ground Training c. Flight Check (Operating Experience) d. Hazmat e. Initial Training f. Flight Time Sheets 5.2 APPENDICES Listed in Appendices A, B, and C are the following documents: Appendix A: Forms and Records a. Form # STD-001 (4/2008) Record of Daily Training b. Form # FA-01 (4/2008) Flight Attendant Annual Resume/Duty Assignment c. Form # FA-02 (4/2008) Certificate of Training d. Form # STD-002 (4/2008) Instructor Observation/Evaluation e. Form # FA-03 (4/2008) Flight Attendant Training f. Form # FA-04 (4/2008) Operating Experience/Line Check g. Form # FA-05 (8/2008) Emergency Drill Checklist Appendix B: Training Aids/Devices a. A current list of training devices.

26 Training Documentation Page: 5-2 Appendix C: List of Flight Attendant Instructors a. A list of current flight attendant instructors is maintained on the Instructors List located in the Training Department Freedom will make the flight attendant training records available to the FAA for review upon request during normal business hours Freedom will maintain the individual training records for the duration of employment and for two (2) years after Any correction(s) necessary to update a flight attendant s training record must be approved by the Director of Training. An employee may review their training record to verify the training record is complete, accurate, and current. If any discrepancies are found, the employee is required to inform the Director of Training of the discrepancy and provide the documentation to correct any error(s) found.

27 Measurement of Training Effectiveness Page: 6-0 MEASUREMENT OF TRAINING EFFECTIVENESS

28 Measurement of Training Effectiveness Page: 6-1 CHAPTER 6. MEASUREMENT OF TRAINING EFFECTIVENESS 6.1 MEASUREMENT OF TRAINING EFFECTIVENESS The effectiveness of the training will be established by subject matter oral reviews at the end of the curriculum and written examinations. The success of any specific training will be proven by the flight attendant s satisfactory performance of assigned tasks. 6.2 PERIODIC REVIEW OF THE TRAINING PROGRAM At management s discretion, the Director of Operations will perform periodic reviews of training documentation, and methods of course delivery. This periodic review will ensure that the training program is up to date on new training techniques or commercially available courses. 6.3 ANNUAL REVIEW OF THE TRAINING PROGRAM The Director of Operations will conduct an annual assessment to evaluate the overall effectiveness of the training program. He will review training records, in-house resources, and outside providers in order to maintain the currency of the training program. If the review uncovers training deficiency in any area, then Freedom management will probe into the root-cause of such deficiency.

29 Human Factors Page: 7-0 HUMAN FACTORS

30 Human Factors Page: 7-1 CHAPTER 7. HUMAN FACTORS 7.1 INDOCTRINATION In this part of initial training, each trainee receives instruction on the history, main concepts, and importance of human factors in promoting safety in the company. 7.2 HUMAN FACTORS IN ASSESSING TRAINING NEEDS AND IN TRAINING The Director of Operations will ensure the integration of human factors principles into the procedures for assessing training needs, in identifying employee skills and limitations, and in monitoring the employees response to the training. Freedom recognizes the national and linguistic diversity of its employees and thus will implement training that ensures clear communication by instructors and on-the-job supervisors with each trainee. Conversely, employees and trainees will be encouraged to communicate the extent and/or limitations of their understanding of the training materials, so that reasonable accommodation, if necessary, may be made. The goal of open communication is to promote effective instruction and learning. 7.3 HUMAN FACTORS IN DUTY SCHEDULING AND TASK ASSIGNMENT The Director of Operations or the Lead Flight Attendant is responsible for setting the duty schedules for flight attendants, being alert to the work hour limits and required off-duty periods for each one. The schedule is drawn and implemented for maximum productivity while eliminating, or at least minimizing, the risk of errors and/or mishaps due to employee fatigue and/or stress. 7.4 HUMAN FACTORS IN THE WORK ENVIRONMENT The Director of Operations will ensure that employees work in well ventilated and properly illuminated areas while assigned duties other than on-board flight attendant duties. Employees must abide by company regulations related to noise and temperature control, including the use of proper industry-approved protection equipment, and by other OSHA regulations. The goal is to cultivate work attitudes, habits, and practices that ensure safety in all areas of the company.

31 Reserved Page: 8-0 (Reserved)

32 Reserved Page: 8-1 CHAPTER 8. (RESERVED)

33 Curriculum Requirements Page: 9-0 CURRICULUM REQUIREMENTS

34 Curriculum Requirements Page: 9-1 CHAPTER 9. CURRICULUM REQUIREMENTS CFR PART CURRICULUM REQUIREMENTS The curriculum listed in this chapter is the standard guideline for flight attendant training. It may be added to but cannot be detracted from. Though additions to the standard are encouraged, care should be taken not to stray from the subject matter or overload the trainee with information, especially with introductions of subject matter that is new to the trainee. Relating personal experiences relevant to the subject is encouraged, however it should not be overdone Curriculum is designed to fulfill the training requirements of Title 14 CFR Part 121. The subjects listed in this chapter will be included in the flight attendant training program Chapter 10 (Flight Attendant Initial Training), Chapter 11 (Flight Attendant Recurrent Training), and Chapter 12 (Requalification Training) expands the outline in this chapter On-the-Job (OJT) training, when appropriate, will be used to enhance formal classroom training. NOTE: Basic Indoctrination Training is forty (40) programmed hours. There are ten (10) hours of Ground, ten (10) hours General Emergency, four (4) hours of Emergency Drills training, 2 hours of Hazard Materials training, and 2 hours of Security training. 9.2 BASIC INDOCTRINATION The following flight attendant specific subjects (curriculums in Chapter 10 of this training program) must be taught during initial training: a. Flight Attendant Basic Indoctrination b. Flight Attendant Ground Training c. Flight Attendant General Emergency Training e. Emergency Drills f. Hazardous Materials g. Security Freedom operates one type aircraft, the Shorts SD3-60. There is one model used (300) and the flight attendant station, flight procedures, and equipment are the same; therefore, no differences training is required.

35 Part 121 Revision: 5 09/12/11 Curriculum Requirements Page: The following other subjects must be taught during initial training a. Drug and Alcohol Training Program, as required by Title 14 CFR Part 120, is required for all flight attendants without exception. This training is conducted by Freedom designated Drug and Alcohol Instructor and the duration of training will not be less than two (2) hours of initial training. This training will be scheduled by the Flight Attendant Training Instructor. b. Hazardous Materials (HAZMAT) Training, as specified in Title 14 CFR Part 121 Subpart N and Z, Title 49 CFR Part 171, 172 and 175, the International Transportation Association (IATA) Dangerous Goods Regulations Manual, and the Emergency Response Guide is required for all flight attendants without exception. HAZMAT training is conducted by a Freedom designated HAZMAT Program Instructor and is two (2) hours duration. This is not counted as part of the required hours of initial training. Recurrent training is two (2) hours duration and is completed each twelve (12) months. If the recurrent training is completed in the calendar month before or after the calendar month in which that training is required, they are considered to have taken or completed it in the calendar month in which it was required. This training will be scheduled by the Flight Attendant Training Instructor. c. Security Training Program, as required by Title 14 CFR Part 1540 and 1544 is required for all flight attendants without exception. This training is conducted by Freedom designated Security Coordinator and SITA training will be conducted by Guam International port Security. The time training duration is two (2) hours for both initial and recurrent training. This is not counted as part of the required hours of initial training. If the recurrent training is completed in the calendar month before or after the calendar month in which that training is required, they are considered to have taken or completed it in the calendar month in which it was required. This training will be scheduled by the Flight Attendant Training Instructor.

36 Flight Attendant Initial Training Page: 10-0 FLIGHT ATTENDANT INITIAL TRAINING

37 Flight Attendant Initial Training Page: OBJECTIVE CHAPTER 10. FLIGHT ATTENDANT INITIAL TRAINING To train and indoctrinate the newly hired flight attendant in company specific, flight attendant specific, ground, emergency, and emergency drills. This training will show the new hire employee the importance of their efforts in helping achieve the company s safety and business goals Curriculums are provided for each of the subjects listed in this chapter. Hard copy curriculums and a CD with electronic copies of the curriculums and PowerPoint presentations is located in the Training Department There are review questions at the end of select presentations to check for trainee understanding The trainee must successfully score 80% or better on a basic indoctrination final examination corrected to 100% Note: Not all topics have PowerPoint presentations as an integral part of the training curriculum FLIGHT ATTENDANT BASIC INDOCTRINATION TRAINING (40 HOURS) COMPANY SPECIFIC 1. Training and qualifications 2. Operating experience 3. Competency checks 4. Recurrent training 5. Company history 6. Organization and management 7. Employee handbook 8. Company locations and flight routes 9. Company air fleet CFR, MANUAL CONTROL, AND NATIONAL TRANSPORTATION SAFETY BOARD 1. Federal Aviation Administration CFR 3. Operations concepts 4. Company manual and manual training General Operations Manual Operations Specifications Flight Attendant Manual 5. CFR training

38 Flight Attendant Initial Training Page: National Transportation Safety Board (NTSB part 830) 7. Review Questions COMPANY POLICIES AND PROCEDURES 1. Chain of command 2. Authority of PIC 3. Credential requirements for admission to cockpit 4. Locking of cockpit door 5. Sterile cockpit procedure 6. Required number of flight attendants 7. Flight attendant substitutes at intermediate stops 8. Taxi requirements 9. Passenger briefings and PA announcements (exercise) 10. Passenger information 11. Carriage and briefings of passengers who require special assistance 12. Exit row seating requirements (exercise) 13. Carry-on baggage requirements 14. Handling carry-on items and stowage 15. Carriage of cargo in passenger compartments 16. Suspect HAZMAT in cabin 17. Portable electronic devices 18. Lap children 19. Infant child restraints 20. Unaccompanied minors 21. Compliance with seat belts and no smoking signs 22. Cockpit to cabin signals 23. Preflight policies 24. Inoperative cabin equipment 25. MEL provisions 26. Review questions PASSENGER HANDLING POLICIES AND PROCEDURE 1. Passenger acceptance and refusal policies 2. Passengers requiring special assistance 3. Armed passengers 4. Prisoners with escorts

39 Flight Attendant Initial Training Page: Passengers who carry oxygen for personal use 6. Problem passengers 7. Passengers who appear to be under the influence 8. Passengers who interfere with crewmembers 9. Passengers with special needs 10. Rules of consumption and use of alcoholic beverages and narcotics FLIGHT ATTENDANT SPECIFIC 1. IATA/ICAO, port designators 2. Time conversion, phonetic alphabet (exercise) 3. Aviation terminology 4. Aviation acronyms 5. Basic aircraft familiarization plane controls craft powerplant Wings Trip to the hangar instructor explains basic airplane controls on either a Cessna, Cherokee, or Navajo) Weight and balance Transport category Recognition of unusual aircraft functioning 6. Meteorology Guam weather Thunderstorms Formation of thunderstorms Wind shear Monsoon depression turbulence turbulence intensity Turbulence types Turbulence onset categories General turbulence procedure Movie (Korean, Flight 801) Typhoons

40 Part 121 Revision: 5 09/12/11 Flight Attendant Initial Training Page: FLIGHT ATTENDANT REQUIREMENTS AND STANDARDS 1. Company-required equipment 2. Flight attendant apparel 3. Crewmember responsibilities 4. Flight attendant duties 5. Flight attendant preflight duties and phases of flight En route duties Descent and landings Responsibilities and down line stations CFRs- flight and rest time, including fatigue management. 6. Non-discrimination (14 CFR PART 382) BASIC INDOCRINATION FINAL EXAM 1. Basic indoctrination review 2. Administer final written examination 3. Trainee must score 80% or better, corrected to 100% 10.3 FLIGHT ATTENDANT GROUND TRAINING SD3-60 (10 HOURS) 1. craft familiarization General craft interior layout Flight deck configuration Cabin configuration Passenger compartment Galley Lavatory compartment Overhead storage compartment Flight attendant station Preflight exercise and PA announcements (use of preflight flow found in Flight Attendant Manual) Door operating mechanisms Passenger service units Briefing signs and passenger call systems Passenger compartment and lavatory lighting Reading and boarding lights

41 Flight Attendant Initial Training Page: 10-5 Emergency lighting system Chimes Passenger address system Interphone system CD player Emergency transmitter craft markings and placards Oxygen 2. Routine crewmember duties and procedures Routine communication signals Cockpit to cabin communications Reporting and pre-departure duties Passengers with disabilities (briefing exercise) Prior to movement on the surface, take off, landings, and arrivals 3. Forms training General Declaration and Passenger Manifest Weight and balance and Load Manifest Flight and Rest Time Sheet Handling oversized baggage Manual baggage tags Customs and Immigration forms 4. CRM training GROUND TRAINING FINAL EXAMINATION 1. Review questions 2. Administer final examination 3. Trainee must score 80% or better, corrected to 100% 10.4 GENERAL EMERGENCY TRAINING (10 HOURS) EMERGENCY EQUIPMENTS 1. Emergency exits Passenger boarding door Service door Window exits

42 Flight Attendant Initial Training Page: 10-6 Window exit operation Door operating mechanisms Overhead hatch operation 2. First aid equipment First aid kit Emergency medical kit Fire ax Fire extinguishers 3. Passenger compartment lighting Emergency lighting system 4. Fire protection cabin Baggage compartments Portable breathing equipment 5. Life vest and flashlight Adult/child and infant life vest exercise FIRE 1. Principles of combustion and classes of fire Chemistry of fire Types of fire Extinguishing each type of fire Types of cabin fires (review) 2. Emergency situations Preflight preparation 30 second review Pilot in command Second in command Flight attendant Emergency situational awareness Types of emergencies Emergency signals In-flight fires How fire kills Definitions

43 Flight Attendant Initial Training Page: 10-7 Fire fighting resources Fire extinguishers Demonstrations (Emergency Checklist, Form FA-0053) Halon fire extinguisher Small, in-flight fires Questions about in-flight fires Flight crew actions Flight attendant actions Tripped circuit breakers NTSB accident reviews Movie Canada Flight 797 (review) Helpful hints and review SECURITY/HIGHJACK/AND OTHER UNUSUAL SITUATIONS 1. Warning 2. Security threats 3. Hijacking or commandeering 4. Security differences 5. Duties of flight attendants 6. Duties of pilots 7. Hijacked aircraft notifications 8. Bomb threat 9. Bomb threat pilot actions 10. Bomb threat flight attendant actions 11. Least risk location for a bomb 12. Crew incapacitation EVACUATION AND DITCHING 1. Evacuation and ditching Ascertain type of emergency Pilot to flight attendant briefing Flight attendant actions Passenger briefing Impact positions Factors for successful evacuation Land evacuation Evacuation commands

44 Flight Attendant Initial Training Page: 10-8 Ensure emergency lights are on Brace position for flight attendant Brace position for exit row passengers Brace position for passenger seated in rows 2 through 9 Brace position for children Brace position for adults with children Brace position for physically challenged passengers Assessing conditions Preferred order for use of exits land Cabin layout and emergency equipment Control of the cabin Evacuation commands Passenger re-direction Evacuation in general Evacuation injuries Captain anticipated landing First Officer anticipated landing Flight Attendant anticipated landing Able-bodied assistants Unanticipated landing ground Captain unanticipated landing First Officer unanticipated landing Flight Attendant unanticipated landing Crew evacuation Chain-of-Command Flight Attendant assumes command Crew incapacitation Unwarranted evacuation Reduced visibility evacuation Ditching Anticipated ditching Past ditching experiences Briefing Flight Attendant preparations Crew preparations for ditching Water landing Water evacuation Captain s ditching duties First Officer s ditching duties Flight Attendant s ditching duties Duties after impact Captain s actions unanticipated First Officer s actions unanticipated Flight Attendant s actions unanticipated

45 Flight Attendant Initial Training Page: 10-9 Flight Attendant s duties after impact Night evacuation water Life vests Review questions FIRST AID 1. First Aid General First Aid kit Emergency medical kit Evaluate Instruct Act First Aid procedures Choking Hyperventilation Profuse bleeding Shock Chest pain Cardiopulmonary resuscitation Procedures for CPR Heat stroke Heat exhaustion Stroke and seizures Further procedures sickness and injuries to extremities Further procedures Other conditions Infection control plan Blood-borne pathogens Hand washing Personal protective equipment Glove removal and disposal Exposure incident Resuscitation devices Device use Infant use Unacceptable passengers Medical considerations for air travel general Medical considerations for air travel pregnancy Handicapped passengers Illness, injury, unconsciousness or death-in-flight Reporting of incident Other cases

46 Flight Attendant Initial Training Page: Mentally retarded passengers Final word GENERAL EMERGENCY FINAL EXAMINATION 1. Review questions 2. Administer final examination 3. Trainee must complete 80% of better, corrected to 100% EMERGENCY DRILL PERFORMANCE 1. Emergency Drill Checklist (Form FA-0054) 2. Extinguishing actual fire (hand-held fire extinguisher required as a one-time event) 3. Protective breathing equipment (PBE) actual donning and simulated actuation 4. CPR perform actual CPR drill (in classroom and SD3-60 aircraft) 5. Emergency exits actual opening and closing of exits in normal and emergency operation 6. Emergency evacuation drill (presented by instructor) 7. Flow control management 8. Communication between PIC and flight attendant using PBE (SD3-60 PA system) 9. Flotation devices donning and inflation (adult/child and infant life vests) 10. Perform procedures of ditching in several scenarios - presented by instructor 11. Perform unwarranted evacuation in several scenarios presented by instructor 10.5 HAZARDOUS MATERIALS (2 HOURS) HAZARDOUS MATERIALS AWARENESS/RECOGNITION 1. Acronyms 2. IATA Dangerous Goods Regulations 3. General philosophy 4. Limitations 5. Labeling and marking 6. Recognition of undeclared hazardous material 7. Provisions for passengers and crew 8. Emergency procedures 9. D.O.T. Security Training 10. Emergency Response Guidebook

47 Flight Attendant Initial Training Page: SECURITY TRAINING (2 HOURS) CREWMEMBER TRAINING (FROM AOSSP MANUAL) 1. General 2. Module overview 3. The Training Program 4. Keeping content current 5. Course evaluation 6. Initial training topics 7. Background 8. Security screening 9. Terms and abbreviations 10. Summary of new mission and tactics 11. Mission 12. Threat levels 13. Tactics 14. Guidance applicable to all threat levels 15. Handling bomb threats 16. What is not contained in this guidance 17. Common strategy: guidance expanded 18. plane security 19. Advanced crewmember training 20. Use of restraint devices available to crewmembers 21. Common aircraft objects for self defense 22. Demonstration of self defense 23. NORAD 10.7 QUALIFICATIONS COMPLETE FINAL WRITTEN EXAMINATION CHECK RIDE 1. Check ride procedure 2. Completion standards LINE CHECK 1. Line check procedures 2. Initial operating procedures I.O.E. debrief

48 Flight Attendant Recurrent Training Page: 11-0 FLIGHT ATTENDANT RECURRENT TRAINING

49 Flight Attendant Recurrent Training Page: OBJECTIVE CHAPTER 11. FLIGHT ATTENDANT RECURRENT TRAINING & (C)(1) To review and refresh the flight attendant s knowledge of general operations, aircraft ground, unusual situations, general emergency, and emergency drills. They will also be informed, and learn, of any new equipment, procedures, etc. This training will reinforce the importance of the flight attendant s efforts in helping achieve the company s goal of aviation safety, teamwork, and customer satisfaction Curriculums are provided in the form of written or PowerPoint presentations. Hard copy curriculums and a CD with electronic copies of the curriculums and PowerPoint presentations are located in the Training Department The trainee must successfully score 80% or better on a recurrent subject s written examination corrected to 100% FLIGHT ATTENDANT RECURRENT TRAINING (10 HOURS) GENERAL OPERATIONS 1. Management structure CFRs 14 CFR parts 91,119, 121, and CFR parts 91,119, 121, and Company manuals General Operations Manual (recurrent training) Flight Attendant Manual National Transportation Safety Board 4. Turbulence Turbulence intensity/types General Turbulence Procedures Thunderstorms Wind Shear (Delta lines Flt. 191 movie) 5. Company policy and procedures Chain of Command Authority if PIC Credential requirements for admission to cockpit Locking of cockpit door Sterile cockpit procedure Required number of flight attendants Flight attendants substitutes at intermediate stops Taxi requirements Passenger briefings and PA announcements (exercise)