Branch Closure Impact Analysis Market Rasen Branch. November 2015

Transcription

1 Branch Closure Impact Analysis Market Rasen Branch November 2015

2 Introduction This document provides a summary of the impact assessment for the closure of Market Rasen branch based on internal analysis and local community engagement. HSBC supports the industry wide Access to Banking Protocol (ABP) introduced by the British Banking Association (BBA) in May ) Background Information a) Local Information (Source: Office for National Statistics The population is circa 5k The average age is 45 years; above England s average of 39 The level of unemployment is slightly lower than England s average of 4.4% 20% of households do not have access to a car; below England s average of 26% b) Broadband Availability (Source: Superfast broadband is available with reported speeds of up to 76 mbps c) Closing Branch Details Branch Name: Market Rasen (403205) Region: North Opening Hours: Mon-Fri 09:30-15:30 Announcement Date: Last Bank: No 14 September 2015 Closure Date: 11 December 2015 at 14:30 d) Merger Branch Details (Accounts will be managed by this branch. Account details will not change.) Branch Name: Lincoln, Stonebow (402820) Distance: 15.8 miles Opening Hours: Mon/Wed/Fri/Sat Tues Thurs 09:00-17:00 09:30-17:00 09:00-18:00 Page: 1

3 2) Alternative Ways to Bank a) Alternative HSBC Branches Branch Name Opening Hours Distance Louth (403026) Mon/Wed/Thurs/Fri Tues 09:00-17:00 09:30-17: miles Brigg (401330) Mon-Fri 09:30-16: miles b) Parking Locations near Alternative Branches Louth Kidgate 4 mins away 1.50 for 2hrs Louth Co-op Northgate 4 mins away 1.20 for 2hrs Brigg The Angel Elwes Street 2 mins away 2hrs free parking Brigg Old Courts Road 3 mins away 2hrs free parking Lincoln, Stonebow Beaumont Fee 4 mins away 2.60 for 2hrs Lincoln, Stonebow Lucy Tower Street 4 mins away 2.60 for 2hrs c) Local Public Transport to Alternative Branches Transport Service Destination Frequency Time For Journey Bus Louth 2 per day mins Bus Brigg 1 per day 96 mins Bus Lincoln, Stonebow 1 per hour 43 mins Train Lincoln, Stonebow 3 per day 28 mins including an 9 min walk to branch Page: 2

4 You can also carry out most day-to-day banking transactions by calling HSBC customer service specialists on Alternatively you can manage your account using the HSBC Online Banking service or the HSBC Mobile Banking App available on iphone, ipad, ipod touch, Android TM and BlackBerry 10 devices. If you d like more information on alternative ways to access your account(s) or to register for telephone and/or Online Banking, visit the HSBC website at hsbc.co.uk/waystobank or any HSBC branch. d) Alternative Banking Facilities i) Competitors Competitor Location Distance Opening hours Cash Machine Lloyds Market Rasen 0.0 miles Mon/Tues/Thu 09:30-15:30 24hrs Wed 09:30-15:30 Fri 09:30-17:00 NatWest Market Rasen 0.0 miles Mon/Tues/Thurs/Fri Wed 09:00-16:30 09:30-16:30 24hrs This NatWest branch has announced it is closing not sure if you need to leave in ii) Post Office Facilities All HSBC and first direct personal current account holders can use the Post Office for cash and cheque deposits, withdrawals and to check their account balance. The nearest Post Office is: Location Distance Opening Hours Cash Machine John Street Market Rasen 0.2 miles Mon/Tues/Wed/Fri Thurs Sat 09:00-17:30 09:30-17:30 09:00-13:00 Store Opening hours Page: 3

5 iii) Fee-Free ATMs and PayPoint Locations (Source: These local stores have a range of cash machine, PayPoint and cashback services available. Store Location Distance Opening Hours McColls Market Rasen 0.0 miles Mon-Sat Sun Co-op Market Rasen 0.2 miles Mon-Sat Sun 06:00-22:00 08:00-22:00 08:00-22:00 10:00-16:00 There are 4 ATMs within a 0.3 mile radius, of which all are fee-free. As there is access to fee free cash in Market Rasen, HSBC will not be installing an ATM following closure. 3) Community Engagement HSBC has written to customers of Market Rasen to advise of the decision to close and to offer support and training on alternative channels if required. One-to-one appointments are offered to provide customers with advice and practical solutions; including training on telephone and Online Banking where appropriate. In line with the Access to Banking Protocol HSBC provides 12 weeks notice of the closure to allow time for customers to consider their options. HSBC relationship managers are also proactively contacting their customers to advise of the closure and to answer any questions. Local HSBC business managers have discussed the closure and the options available with their customers. Branch employees continue to be available to talk through the many alternative ways of banking which are open to HSBC customers. HSBC branch employees have met, and will continue to meet with, vulnerable customers who may have problems accessing alternative banking facilities. HSBC contacted.. MP to advise of the closure and offered to meet to explain the reasons for closure and to discuss how HSBC is supporting its customers. HSBC contacted the Market Rasen Town Council and the Middle Rasen Parish Council; providing contact details for customers to call should customer queries or concerns be brought to the attention of these organisations. Page: 4

6 Part of the analysis used to inform the decision to close this branch considered: The number of personal and small business branch users affected The age profile of branch users (i.e. both older and younger users) The number of vulnerable and other branch users who are more dependent on their branch than others (including but not limited to customers that are disabled, elderly, digitally excluded and/ or lower income customers) An analysis of potential future service users The availability of alternative ways to bank for customers who live locally or travel to use this branch is considered suitable. For further information please contact Lincoln, Stonebow branch on Braille, Large Print and Audio copies of this document can be provided upon request. All information provided was correct at the time of publication. Page: 5