SAP S/4HANA. Value Assurance DETAILED INFORMATION SAP SE or an SAP affiliate company. All rights reserved.

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1 SAP S/4HANA Value Assurance DETAILED INFORMATION

2 Quick-Start Your Transformation to SAP S/4HANA

3 PRELIMINARY VERSION Contents 4 SAP S/4HANA in Your Digital Core Run Better in the Digital World 8 Your Choice of Entry Points for SAP S/4HANA Value Assurance Service Packages Investigate the Three Typical Scenarios Move to SAP S/4HANA Step-by-Step Take Advantage of Proven SAP Activate Methodology 12 Package 1 Planning and Safeguarding Services Build Your Engagement Foundation Safeguard Your Implementation Plan Your Digital Transformation 14 Package 2 Technical Implementation Services Design Your Platform Execute Your Platform Transform Your Landscape (Optional) 16 Package 3 Migration and Implementation Services Transition to Operations Perform Build Design 18 Package 4 Innovation and Optimization Services to Help Do It All Innovate Your Platform Design Innovate Your Build Design Picture Credit Dr. Ing. h.c. F. Porsche AG Used with permission. 20 Summary Views of SAP S/4HANA Value Assurance Service Packages Become a Digital Enterprise Learn More How to Start 3

4 SAP S/4HANA in Your Digital Core SAP S/4HANA is uniquely designed to support your 21st-century digital transformation. Central to the software, the revolutionary SAP HANA platform consolidates transactions and analytics in real time on a single database. SAP S/4HANA links key elements of your extended enterprise into that in-memory powerhouse, making infrastructure simpler, applications faster, customers happier, and people smarter. And it helps every stakeholder add value through the SAP Fiori user experience (UX). 4

5 To succeed in today s Internet-powered world, companies everywhere need to create a pragmatic and flexible digital strategy. SAP knows digitization, and we recognize the challenge of a transformation in which requirements and technologies are still evolving. We can help you reimagine business models, processes, and workflows as you develop a digitization road map. The true digital enterprise links together all aspects of the value chain including customers, suppliers, and physical assets as well as the mobile workforce. You can establish these deep and far-reaching interconnections by basing your business on a digital core such as the one illustrated in Figure 1. This model helps you achieve and anticipate positive business outcomes quickly and safely, boosting growth and profitability and helping you stay ahead of your competitors. SAP S/4HANA is expressly designed to help you envision and execute your digital strategy. Our Digital Business Services organization serves as your trusted advisor as you undergo the transition and begin to optimize value from SAP S/4HANA. Unlike an outside systems integrator, we have a direct connection to the software development organization at SAP. When you purchase one of our service packages along with your SAP S/4HANA software license, you have access to all the product knowledge, industry insight, and implementation expertise you need to meet the objectives of your digital transformation. Suppliers & networks Customer experience Digital Core Workforce engagement SAP HANA Platform Security lot & big data Figure 1: The Digital Core and Its Four Pillars 5

6 SAP S/4HANA FINANCE SAP S/4HANA HUMAN RESOURCES SAP S/4HANA SOURCING AND PROCUREMENT SAP S/4HANA SUPPLY CHAIN SAP S/4HANA MANUFACTURING The Digital Core Streamlined Procure to Pay Accelerated Plan to Product Optimized Order to Cash Enterprise Management Enhanced Request to Service Core Finance Core Human Resources SAP S/4HANA MARKETING AND COMMERCE SAP S/4HANA SALES SAP S/4HANA SERVICE SAP S/4HANA ASSET MANAGEMENT SAP S/4HANA RESEARCH AND DEVELOPMENT Figure 2: SAP S/4HANA LoB Solutions with SAP S/4HANA Enterprise Management RUN BETTER IN THE DIGITAL WORLD SAP S/4HANA Line-of-Business (LoB) Solutions combine a modern and simplified digital core built on SAP HANA with LoB solutions to help you meet the new requirements of the digital economy. These requirements include real-time analytics on Big Data, a personalized customer experience across all channels, and tight interconnection of people, devices, and businesses. Figure 2 shows the integration of LoB solutions and the SAP S/4HANA Enterprise Management solution. Since you can continue to consume existing LoB software along - side new SAP S/4HANA LoB Solutions, you can transform your landscape incrementally to manage the costs and risks. 6

7 Taking advantage of our service packages combined with your SAP S/4HANA software license, you have access to all the product knowledge, industry insight, and implementation expertise you need to meet the objectives of your digital transformation. 7

8 Your Choice of Entry Points for SAP S/4HANA Value Assurance Service Packages We offer four service packages that help you kick-start your transformation at minimal risk and with just the services you need. The packages are cumulative, and they can be tailored to fit all organizational structures and delivery models. 8

9 INVESTIGATE THE THREE TYPICAL SCENARIOS Our product and implementation experts can help you start by identifying your business requirements and developing an adoption strategy for SAP S/4HANA. We help you protect your legacy investments, minimize the risk to your day-to-day operations, and reimagine business processes incrementally. You may have legacy enterprise resource planning (ERP) software from a third party or use SAP Business Suite software, for example, but for various reasons you still want to start with a brand-new implementation of SAP S/4HANA. In that case, you start by migrating all transactional and master data to SAP S/4HANA. If you simply want to bring existing SAP software into the digital world with a system conversion, you start by performing a technical upgrade and migrating all SAP ERP application processing to SAP S/4HANA. And if you want to transform your SAP Business Suite software into a full digital model of SAP S/4HANA, you start by consolidating IT operations and carving out existing pieces of functionality to replace them with the new equivalents. Figure 5 illustrates these three typical paths. New implementation System conversion Landscape transformation As-is starting point SAP ERP New implementation Third-party software New SAP implementation ERP SAP ERP Functionality A SAP ERP New implementation Functionality B SAP ERP Functionality C Target for SAP S/4HANA SAP S/4HANA SAP S/4HANA Cloud SAP S/4HANA SAP S/4HANA SAP S/4HANA Cloud Figure 5: Three Typical Paths for an SAP S/4HANA Software Implementation The offerings augment your SAP S/4HANA software license with the precise services you need to bring the solution to full value quickly and with minimal disruption. 9

10 MOVE TO SAP S/4HANA STEP-BY-STEP If you are just beginning to talk about your digital transformation, you can attend a stand-alone discovery workshop for SAP S/4HANA to help you define and weigh basic goals at the outset. The workshop is free with the purchase of a software license and can help you determine which level of service can best help you reach your goals. You can provide the results to stakeholders in your company to encourage internal approval for the changes you propose. Once you have the go-ahead internally, we hold discussions to discover value and strategize implementation. Then you work with us to determine whether you will migrate existing structures in a landscape transformation or system conversion or begin with a completely new installation. The next steps cover the installation and data migration for SAP S/4HANA and the implementation of innovations. TAKE ADVANTAGE OF PROVEN SAP ACTIVATE METHODOLOGY The SAP Activate innovation adoption framework underlies all SAP support engagements, including those using service packages, as shown in Figure 4. SAP Activate helps you take advantage of the best practices and the methodology and configuration guidance we ve developed over the years to support our customers and partners. In a guided configuration phase, you gain the latest tools to help you begin to implement SAP S/4HANA and build a framework for continuous innovation. We help you empower your employees through the use of familiar business processes and robust user assistance implemented in the SAP Fiori UX. You can comfortably and affordably deploy SAP S/4HANA, address integration with other software, or migrate to SAP S/4HANA from other software systems. Discover Prepare Explore Realize Deploy Run Identify business priorities Define target architecture Adopt business case Conduct readiness check Decide on the implementation scenario Start transition planning Develop implementation plan Set up systems Activate best-practice content Clarify and confirm technical and functional scope Perform learning needs analysis Set up system infrastructure Configure, extend, and test solution scope Prepare and test data migration Train end users Rehearse cutover Perform checks for going live Go live Support going live Support hypercare Conduct monitoring Discovery workshop for SAP S/4HANA service packages Planning and safeguarding Technical implementation Functional implementation Innovation SAP Solution Manager SAP Activate Figure 4: High-Level Road Map to SAP S/4HANA 10

11 By choosing package 1, you can start small, simply scoping and evaluating your choices and having SAP safeguard the implementation of your partner of choice. With package 2, you obtain the services included in package 1 and also have SAP perform the technical implementation. If you want a fully functional implementation, choose package 3. For the top level of hypercare and innovation, along with all the services of the other packages combined, choose package 4. Our involvement increases as you move up the ladder. With package 1, for example, we perform planning and safeguarding activities, and you and an optional implementation partner lead the rest of the project. With package 4, SAP is with you as a trusted partner from digitization concept through fully operational SAP S/4HANA software to future co-innovation. Figure 3 summarizes the incremental packages and the services included in each. Innovate and optimize 4 + Platform innovation design + Build innovation design Involvement of SAP Migrate and implement Perform technical implementation Transition to operations + Build design + Platform design + Platform execution + Landscape transformation Plan and safeguard 1 Engagement foundation Safeguarding Planning the digital transformation Engagement scope Service package content Figure 3: Step-Wise View of the Service Packages If you are just beginning to talk about your digital transformation, you can attend a stand-alone discovery workshop for SAP S/4HANA to help you define and weigh basic goals at the outset. 11

12 PACKAGE 1 Planning and Safeguarding Services If you want help in the early stages of your transformation to a digital enterprise based on SAP S/4HANA, you should start with the plan and safeguard value assurance service package for SAP S/4HANA. BUILD YOUR ENGAGEMENT FOUNDATION With the engagement foundation service, your stakeholders across business and IT functions receive assigned contacts to help them plan, execute, and follow up on key actions to be carried out by your SAP support team. A technical quality manager (TQM) serves as your contact for all topics related to your transformation, enforcing your quality gates and holding regular balanced scorecard meetings. He or she also coordinates issue resolution and links you to a mission control center if your project team needs the advice of additional experts. If you are not yet using SAP Digital Business Services, this portfolio helps you establish the vital connection between your company and our aftersales team. And we help you configure the latest version of SAP Solution Manager, which gives you access to road maps, process support, and tools for designing, running, maintaining, and optimizing your SAP S/4HANA software. Scoping Your Project and Defining Quality Gates During engagement setup, you work with us, and with any third-party partners you may have chosen for your project, to define and scope the initial action and service plan for all parties. This plan helps you staff the team across all par - ticipating parties and establish the governance model for the relationships among parties. Your TQM helps you complete action items and call in the necessary experts from SAP and elsewhere for advice on new requests. Working with the TQM, your project team defines the points called quality gates at which you resolve critical issues before advancing further. Verifying Engagement Plans and Clarifying Gaps To help control implementation and maintenance costs by keeping your solution as close to standard as possible, the TQM checks plans against best practices and helps clarify functional gaps. He or she begins gap resolution through the mission control center. SAFEGUARD YOUR IMPLEMENTATION Using the safeguarding service, you identify factors that could cause issues during your new implementation or your upgrade or migration to SAP S/4HANA. Our technical experts support your project team to help ensure faster response time and throughput; optimal use of hardware resources; increased user satisfaction and productivity; and enhanced in-house expertise for root cause analysis and system health monitoring. Our safeguarding team stays with you until well after your solution is running successfully in production. Checking for Production Fitness and Success As part of the safeguarding service, you receive hands-on support and an integration validation from your safeguarding team, which runs a first going-live check four to six weeks out. During deployment into production, the team provides ongoing support and you receive a second going-live check four to six weeks in. Following the second check, you receive a final report that identifies issues and recommends a short-term action plan. PLAN YOUR DIGITAL TRANSFORMATION The service for planning the digital transformation combines information on industry best practices, available solutions, and market trends with information on your business needs to derive a transformation road map specific to your situation. Your TQM orchestrates activities and oversees the execution of your plan. Designing Your Innovation Strategy The road map you develop during this service helps support your digital transformation even beyond the project to bring SAP S/4HANA online. Your TQM helps you consider such farreaching issues as warehousing data, optimizing your business networks, and taking advantage of the Internet of Things and core functions such as central finance. An initial capability assessment compares the relevant SAP S/4HANA software functionality with the functionality of the enterprise resource planning software you are currently using, evaluating the value, effort, and risk of the transformation. We help you determine whether a cloud, on-premise, or hybrid implementation best suits your situation and then develop an initial implementation plan. 12

13 Returning to the Standard and Analyzing Learning Needs Accumulating a number of customizations in your landscape over the years can hamper your ability to maintain system health and keep pace with innovations in SAP software. Using our back-to-standard analysis and the resulting reports, you can work with us to move to standard functionality where possible. Through an analysis of your learning needs, you also help ensure that the right in-house know-how comes on board in the proper time frame to support your SAP S/4HANA software implementation in the future. Conceptualizing an Architecture for Custom-Code Management In an on-site workshop, you work with us to develop a strategy for managing custom code that extends throughout your development lifecycle. We help you look at how current custom-code tools can support transitioning to standard functionality and evaluate the business impact of your move to SAP S/4HANA. Based on the report comparing your approach to best practices, we help tailor a road map to improve existing custom-code management. Drafting a Technical Architecture An additional workshop provides you with a technical document that details an architecture concept based on your data center strategy, scalability requirements, availability requirements, system sizes, and software change management strategy. It focuses on hardware platforms, operating systems, virtualization solutions, high availability and disaster recovery design, and data center strategy. The document defines the short- and midrange technical infrastructure of your SAP solution, including planned system size. Planning the Migration for a System Conversion If you are moving from an existing SAP solution to SAP S/4HANA, we help you construct a system-level transition road map and a high-level project plan. We work with you to evaluate the technical and functional readiness of your current environment and select the best tool and approach for the transition. We identify current and future software change management requirements and prepare an assessment of specific topics you ll need to consider in a forthcoming workshop. Checking Readiness and Following Up You receive a readiness check during the delivery of either the value and implementation strategy or the migration planning workshop. This assessment delivers a technical dependency analysis and a functional analysis of possible limitations and required simplifications to business processes. We analyze your custom code and other modifications to provide visibility into the level of effort needed to bring them back to standard. If you are just starting to build an SAP software landscape, or if preparatory activities have indicated that transforming an old landscape would be very complex, you may opt to start with a fresh implementation. If so, we can help you develop the template for your new landscape based on a preconfigured model company. As the engagement comes to an end, our support team compiles the results from all of the services in this first package into a comprehensive service report. If certain planning assumptions have proved false, we redo or enhance planning to clarify questions and refine tasks. We help you protect your legacy investments, minimize the risk to your day-to-day operations, and reimagine business processes incrementally. 13

14 PACKAGE 2 Technical Implementation Services The technical implementation value assurance service package for SAP S/4HANA includes the services of the previous package and enhances it with services that help you design and implement the technical portions of your transformation. SAP extends its involvement in your digital transformation to include platform design and execution services and services for landscape transformation. DESIGN YOUR PLATFORM The platform design support services help you take the next steps to prepare your IT infrastructure for SAP S/4HANA. We support your platform definition with best practices for both hardware-centric and virtualized environments, focusing on high availability and disaster recovery (HA/DR), capacity management, test planning, and quality gate planning. You gain detailed sizing projections, guidance for selecting server and storage hardware, and a map of key technical components to hardware and network zones. We also help you design a data-scaling concept for very large systems, providing costefficient data storage by reducing RAM requirements for the SAP HANA platform. Defining the Technical Platform We then work with you to define the platform that runs the technical components of the solution and to create a deployment plan. We help you examine technical options and map software components to the virtualization layer and to hardware. We deliver a blueprint that documents the architecture we ve developed, including boundary conditions and issues discussed. The consolidated view of technical design decisions, executed remotely by our in-house experts, helps you detect open topics. Managing Capacity and Verifying Sizing As part of this service, we offer a workshop to refine the rough sizing estimate from the planning phase. If necessary, we perform a data-scaling exercise to identify ways to make more efficient use of data tiers. EXECUTE YOUR PLATFORM At this point in your journey toward SAP S/4HANA, your TQM and a work-stream lead check delivery prerequisites and review the project timelines and milestones we defined in the migration planning workshop. Their deliverable is a detailed project schedule. Setting Up SAP Solution Manager and SAP Data Services With these two services, we enable the installation and basic configuration of software solutions in systems relevant to your project and integrate them into SAP Solution Manager. And we install and configure SAP Data Services software to support migration of legacy data to SAP S/4HANA. Converting a System You can take advantage of this service if you want to convert existing SAP R/3 software or an existing SAP ERP application to SAP S/4HANA. The team follows these steps as needed: Install or update SAP HANA on the target infrastructure Migrate existing SAP software older than SAP ERP 6.0 to SAP Business Suite powered by SAP HANA to fulfill conversion prerequisites, converting to Unicode if necessary Convert existing SAP ERP 6.0 or later software to SAP S/4HANA for full functionality of core processes Carrying Out the Technical Implementation This service consists of two steps: Installation or update of the SAP HANA database on the target infrastructure Installation of SAP S/4HANA software on the target infrastructure Setting Up the Platform for SAP Fiori Apps If you want to use SAP Fiori apps with SAP S/4HANA, we support your implementation with the following services: Installation of the required front-end components for SAP Fiori Configuration of SAP Gateway technology and SAP Fiori launchpad Role and security configuration on front-end and back-end components 14

15 TRANSFORM YOUR LANDSCAPE (OPTIONAL) With the landscape transformation service, you harness our decades of experience transforming production and nonproduction SAP and third-party landscapes. You can take advantage of our multidimensional landscape transformation expertise to assess your individual transformation requirements and implement several key functionalities. Assess Your Landscape Transformation Needs As part of a landscape transformation assessment, our transformation experts: Investigate your current landscape with proven landscape transformation analysis capabilities Define and prioritize your unique transformation requirements Apply the latest landscape migration technology and SAP Data Services software tools Suggest related measures to safeguard the end-to-end success of the transformation project Execute Your Landscape Transformation The landscape transformation execution service supports your organization as you begin your physical transition to an SAP S/4HANA software environment. It contains several preconfigured sets of processes, including those for: Central finance Client merge Client transfer Company code transfer Rapid data migration You can minimize cost by integrating the migration of selected clients or company codes directly into the processes for transitioning to SAP S/4HANA. You reduce the time to benefits and optimize business continuity through the technical migration of whole sets of business data, including transaction history. And you can combine multiple SAP and third-party enter - prise resource planning applications and transition them to SAP S/4HANA in one project. The resulting migration proposal explains solution alternatives for meeting your landscape transformation requirements and recommends the optimal approach for your situation. And to help you move to the next step, we also provide a scope description for each solution and a suggested project phase plan with milestones. The technical implementation value assurance service package for SAP S/4HANA includes the services of the previous package and enhances it with services that help you design and implement the technical portions of your transformation. 15

16 PACKAGE 3 Migration and Implementation Services You can advance toward full implementation of SAP S/4HANA using the migrate and implement value assurance service package for SAP S/4HANA. The package also includes the services of the previous two packages, so you can make it your entry point into support for your deployment of SAP S/4HANA if you feel secure about your previous technical implementation steps. SAP involvement in your transformation project is high at this point, but you may also continue to work with a third-party partner for some aspects. TRANSITION TO OPERATIONS Wherever you started out on your journey, and whatever the scope of your initial project, the process inevitably entails changes to IT operations. The transition-to-operations (T2O) service defines the IT framework you need for operating SAP S/4HANA in your environment safely and efficiently, providing guidance on necessary processes, tools, and skills. Procedures in services vary depending on whether you want an on-premise, hybrid, or cloud implementation. However, in all scenarios, we help you: Mitigate the risk of project closure Achieve the target IT operational costs defined in the business case Gain a clear picture of the readiness of your IT organization to support planned changes Safeguard your project investment and realize business value Lay the groundwork for efficient resolution of post-goinglive issues Support future projects more rapidly and cost-effectively Transfer knowledge to bring new staff up to speed Evaluating Operations Impact SAP experts analyze the scope of the project to evaluate potential operational risks and identify areas of the support framework that must be in place before you go live with SAP S/4HANA. We also develop a road map detailing activities that your IT organization must complete to prepare your future IT support framework. These may include revising resource strategy, configuring tools, documenting procedures, and defining cutover activities. As part of the transition, the T2O team helps you: Implement new monitoring templates in SAP Solution Manager Integrate SAP Solution Manager with other support tools Adjust change management tools to handle SAP Fiori apps Set up a cockpit to help your internal support team manage SAP S/4HANA Document procedures centrally, covering access, recovery, and routine processing Define roles in knowledge transfer and set up means to evaluate the success of training Performing an Operations Technical Check Two to three weeks before you go live, your T2O team helps you perform a technical readiness check. Your staff runs self-checks on the status of knowledge transfer and tests for support processes. Our staff checks the setup of monitoring, troubleshooting, and software logistics. We can also help analyze any incidents that have occurred since the deployment of the solution, addressing such key management concerns as: What challenges are users experiencing? How difficult are their challenges? How efficiently does the IT organization support the new solution? Where do the solution and the support framework need improvement? 16

17 PERFORM BUILD DESIGN With services for build design, you work with the support team to gather functional requirements and identify the solutions to implement during build execution. If you are converting an existing system, we first redesign relevant business processes according to predefined industry-specific models to help ensure optimal use of your new capabilities. We focus on data volume from the outset, to help you take advantage of the key features of SAP S/4HANA from day one. The application of best practices in gap analysis and change management helps you maintain high performance and foster end-user acceptance across the enterprise. Training Key Users One of the first steps is a brief period of methodology training, to set team expectations and introduce the SAP Activate methodology if you are not yet familiar with it. You also learn how to implement or adjust processes relevant to your implementation, in predefined areas such as core finance, order-to-cash, procure-to-pay, and accelerated plan-to-product processes. Performing Fit-Gap Analysis In this phase, we help you pinpoint gaps between standard SAP S/4HANA software functionality and your requirements, recording the gaps and, where possible, suggesting solutions, including estimates of effort. You participate in workshops on the business priorities relevant to your transformation and receive a detailed analysis of topics we discussed. Also during this phase, your project team must choose whether users will access solution capabilities in the standard user interface or through a Web browser. And you must assign business roles to transactions, set requirements for authorization, and specify key performance indicators for data volume management and system monitoring. Once we identify gaps, we help you design and document solutions. The final comprehensive report describes gaps and solutions at an appropriate level to help you secure executive approval. Planning a Testing Program The objective of the test-planning service is to create a projectrelated testing framework, including input from your in-house testing policies. The framework encompasses methodology, standards and guidelines, test-case development, defect management, reporting and analysis, and roles and responsibilities. We help you develop separate strategies for performance testing and for functional testing at the levels of unit, string, scenario, and user acceptance, plus integration and regression testing. Defining Data Volume Strategy If you have already implemented a data-archiving strategy, you must adjust it for SAP S/4HANA. If you have no dataarchiving strategy in place, or if sizing results indicate the need for a server larger than you planned for, we help you discover possible infrastructure and implementation solutions. Then our application experts help you evaluate options for archiving, housekeeping, and information lifecycle management as you define a strategy for managing data volume. Together, we define the points at which various kinds of data can be archived, how you can access archived data, and when the data can be destroyed. If you are moving from an existing SAP solution to SAP S/4HANA, we help you construct a system-level transition road map and a high-level project plan. 17

18 PACKAGE 4 Innovation and Optimization Services to Help Do It All With the innovate and optimize value assurance service package for SAP S/4HANA, you can jump right in at the starting line to bring your new digital core fully online, harnessing services and end-to-end support. INNOVATE YOUR PLATFORM DESIGN The platform innovation design service supports the definition, provisioning, and operation of your complete SAP software installation all systems and components combined with the underlying IT infrastructure. Our goal is to help you ensure safe and cost-effective delivery and accommodate efficient scaling and generous flexibility. We orchestrate project management in a single road map through standardized work streams, basing objectives on best practices for integration of front-end and back-office processes. The delivery road map is organized into these phases, during which work streams typically run in parallel: Project setup and concept Discovery and prototype Build Deployment Post-go-live and operation INNOVATE YOUR BUILD DESIGN With this service, you gain support for business processes and application requirements in a landscape with a large SAP software footprint. We help you optimize elements that add maximum value and focus on value-realization strategies to lay the foundation for a successful long-term partnership with SAP. The service offers support for elements well beyond the digital core of SAP S/4HANA that reach deep into our entire cloud and on-premise solution portfolios. We in essence extend your engagement foundation into an innovation foundation. You have access to the full array of services from SAP to develop a holistic road map that clarifies and simplifies the challenges of deploying innovative applications in the future. And you can engage with SAP as project lead or work instead with a third party at the helm and use SAP resources primarily for risk mitigation and quality assurance. SAP MaxAttention We also offer preconfigured models of sample companies to speed conceptualization and planning. See the table on page 21 for related deliverables. With the innovate and optimize value assurance service package for SAP S/4HANA, you can jump right in at the starting line to bring your new digital core fully online, harnessing services and end-to-end support. 18

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20 Summary Views of SAP S/4HANA Value Assurance Service Packages The following table summarizes the services in each package, along with their features and deliverables. It also includes a few additional optional services that you may find useful. 20

21 Service Features Deliverables 1 PLAN AND SAFEGUARD VALUE ASSURANCE SERVICE PACKAGE FOR SAP S/4HANA # Build your engagement foundation Safeguard your implementation Assignment of technical quality manager Quality gate management Access to mission control center Verification of engagement plans Support for gap clarification Balanced scorecard meetings Validation of core business processes Monitoring and optimization during transition Initial documentation clarifying gaps Technical dependency analysis Going-live check four to six weeks before implementation Going-live check four to six weeks after implementation Conference call on ideas for improvement Plan your digital transformation Back-to-standard analysis Strategy for managing custom code Definition of technical architecture System-level transition road map High-level project plan Readiness check Set of reports on nonstandard elements Document with suggestions for customcode management Road map document Comprehensive report on all services delivered 2 TECHNICAL IMPLEMENTATION VALUE ASSURANCE SERVICE PACKAGE FOR SAP S/4HANA # Design your platform # Execute your platform Review of high availability and disaster recovery concept Identification of server and storage hardware needs Sizing and capacity verification Installation and configuration of basic software solutions Setup of SAP Solution Manager and SAP Data Services software Conversion of SAP R/3 software or the SAP ERP application to SAP S/4HANA Installation or update of SAP HANA database Installation or update of SAP S/4HANA software Configuration of front end and security components of SAP Fiori user experience Technical blueprint document Deployment plan Detailed project plan Transform your landscape* Transformation analysis of the current landscape Definition and prioritization of your transformation requirements Safeguarding recommendations Migration proposal Scope description for each solution Suggested project phase plan with milestones Preconfigured solutions for such functions as central finance, client merge, client transfer, company code transfer, and rapid data migration 3 MIGRATE AND IMPLEMENT VALUE ASSURANCE SERVICE PACKAGE FOR SAP S/4HANA # Transition to operations # Evaluation of impact on IT operations Change management adjustments to address SAP Fiori apps user interface Support team cockpit for SAP HANA platform Central repository for procedural documentation Knowledge transfer on roles and evaluation tactics Technical operations readiness check Templates and documentation in SAP Solution Manager Executive-level incident analysis Document on proposed testing framework Document on proposed strategy to manage data volume Operations handbook Perform build design # Introduction to SAP Activate methodology Fit-gap analysis Design and documentation of gap resolution Strategies for functional and performance testing Data-archiving strategy Report on business priority coverage Gap resolution report for executive approval High-level end-user training plan Custom code management (# )* Analytics design support (# )* Analytics execution* 4 INNOVATE AND OPTIMIZE VALUE ASSURANCE SERVICE PACKAGE FOR SAP S/4HANA # Implement your technical foundation Build your application foundation All of the above Hypercare Co-innovation All of the above Co-innovation Ongoing collaboration with SAP on added functionality and new business models *Optional 21

22 HOW TO START Here s how to get up and running with SAP S/4HANA: Hold a free discovery workshop or joint assessment to identify business goals Conduct a roadmapping session to outline your journey Define your SAP S/4HANA software scenarios with your SAP representative Select the service package that best fits your requirements Extend your package to higher levels or additional services as needed Harness our expertise in the future to cover new requirements that arise BECOME A DIGITAL ENTERPRISE Becoming a digital enterprise is now a must. Moving to SAP S/4HANA, designed to converge transaction and application processing in-memory, is one of the best ways to drive that transition. With this revolutionary solution, you can architect the four pillars of workforce engagement, supplier and partner collaboration, customer experience, and the Internet of Things around a strong digital core. We at SAP know digitization. One of our four service packages for SAP S/4HANA can provide the ideal assistance to your team or a partner team to get you up and running for success in the digital world. You can choose a new implementation, a conversion of existing systems, or a landscape transformation and target a cloud, on-premise, or hybrid solution. If you want to work incrementally, packages move stepwise to bring you support for: Planning and safeguarding your implementation Building the technical foundation Migrating data and implementing SAP S/4HANA Innovating with SAP S/4HANA The services in each package have clearly specified deliverables to help you understand scope. The offerings augment your SAP S/4HANA software license with the precise services you need to bring the solution to full value quickly and with minimal disruption. LEARN MORE For more information on digital transformation with service packages that are designed to support your adoption, contact your SAP service representative or visit After a successful transition to production, you receive a final report summarizing the topics the project team analyzed, identifying open issues and laying out an action plan for resolving them. 22

23 If you want help in the early stages of your transfor mation to a digital enterprise based on SAP S/4HANA, you should start with the plan and safeguard value assurance service package for SAP S/4HANA. 23

24 Find more information on Studio SAP 44136enUS (16/07) No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. Please see for additional trademark information and notices. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.