Amsterdam, 23 August 2011

Transcription

1 Amsterdam, 23 August

2 Ronald Kasteel

3 A few key figures for H

4 Targets achieved 4

5 Highlights 5

6 Markets: public/healthcare 6 Conditions in public market challenging due to spending cuts and postponement of ICT investments.

7 Markets: finance 7 Strong revenue growth, particularly in the field of individual capacity. Projects involve compliance, risk management, laws and regulations, transparent governance and cost cuts.

8 Markets: industry 8 Renewed focus on specific sectors. Q relatively weak quarter in the industry market. Solid position in Belgium/Luxembourg.

9 Share of revenue from multi-year contracts & offshoring and nearshoring 9 Ambition to achieve 35% growth in the share of revenue from multi-year contracts.

10 Stable share of revenue from strategic clients 10 TOP 10 CLIENTS ABN Amro/Fortis ING Group KPN Dutch Ministry of Homeland Affairs Dutch Ministry of Justice Dutch Ministry of Agriculture Dutch Ministry of Education Dutch Ministry of Transport and Public Works Rabobank Group Achmea

11 Interesting projects 11 Public/healthcare Master agreement to manage and maintain applications for governmental ICT implementation service (DICTU) and Ministry of Economic Affairs, Agriculture and Innovation, for 3 years. Agreement with Council for the Judiciary, for 2 years. Agreement with Menzis for ICT and information management, for 2 years. Finance Contract with Achmea for application management, for 3 years. Contract for management of post office applications for 2.5 years. Kick off of 2 pilots in mobile banking (tablets, smartphones) in Private and Retail banking. Industry Agreement with Schiphol Group for managing Oracle EBS, for 5 years.

12 Our people 12 Focus on professionals with indepth knowledge of particular domains. Recruitment activities in 2011: Launch of branding and recruitment campaign (January 2011) Approx. 240 new staff hired Figures are exclusive of Finext.

13 Bart de Jong 13

14 Breakdown of revenue by market 14

15 Belgium/Luxembourg 15 Revenue EUR 37.8 million (H1 2010: 34.0 million). Share of revenue at 17% (H1 2010: 16%). Target for Belgium/Luxembourg: 20% share in total revenue Recruitment target: 150 new staff Connectivate recruitment campaign also launched in Belgium/ Luxembourg.

16 Breakdown of revenue by service 16

17 Income statement 17

18 From EBIT to recurring EBITA & EBITDA 18

19 Developments in debt position 19

20 Balance sheet as at 30 June

21 Financing 21 Current financing facilities: Senior facility with original principal of EUR 120 million Subordinated loan of EUR 27.5 million at 13.5% interest Current situation against agreed financing ratios: Current Covenants from Total net debt / adjusted EBITDA 2.7 < 3.25 Senior net debt / adjusted EBITDA 1.4 < 2.5 Interest coverage ratio 6.0 > 4

22 Stépan Breedveld 22

23 Outlook 23 Positive trend in H1 revenue primarily in the finance market; however, current developments in the financial markets limit visibility. Investment appetite in the public sector continues to be sluggish; this mainly concerns postponed investments. In light of the above, no outlook given for expected operating profit and revenues for the coming period.

24 Focus on results 24 Ambition: 10-15% EBITA margin on the mid term Healthy balance sheet

25 Clear profile; streamlined portfolio and innovative propositions. Improved spread across segments, better balance between public/healthcare, finance and industry markets. Synergy Belgium: Business Solutions and Southern Netherlands market approach. Belgium: growth in Wallonia. Outstanding: off- and near-shoring. 25

26 What we are really good at 26 INS* Voice of Holland Agro business case Taximeter *Immigration and Naturalisation Service

27 Regional sales approach, where relevant. Closing the gap between commercial responsibilities and capacity. Enhanced the consultative selling process and increased proactivity. Strengthening knowledge sales staff. 27

28 Rightsize support staff headcount Margin management Continued focus on out-of-pocket expense 28

29 Clear divisions with overall P&L Elimination of 2 management layers Supervised by ExCo 29

30 With a new team focusing on the business 30 Management Board Stépan Breedveld Bart de Jong Business Professional Consulting Solutions Services & BeLux HR Projects Corporate Affairs & Portfolio Stépan Breedveld a.i. Joris Hoppener Barend de Zoete Franky van Damme Wouter van Essenberg Marcel van Buren

31 Recruitment campaign Management and talent development Passion & Pride 31

32 More information to be provided on the Analysts Day Q4 Agenda Introduction of ExCo Presentation by division Venue: Nieuwegein Date: tbd

33 36

34 Reported to recurring 34

35 Per-share information 35

36 Amortisation PPA 36

37 40