Grassroots Approach to Continuous Improvement Implementation
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1 Grassroots Approach to Continuous Improvement Implementation Carla Howard Kirk J. Gould March 9, :15 AM 10:15 AM 2010, Arizona Public Service Page 1 Center for Process Excellence APS Presentation Objectives Objectives: Implementing Lean through a grassroots effort. Free/Low Cost Resources Bonus Items 2010, Arizona Public Service Page 2 Center for Process Excellence
2 CPE Team Scott Archibald Christine Dicken Steve Freeman Randy Sorensen Manager Kirk Gould Carla Howard Kathy Perry 2010, Arizona Public Service Page 3 Center for Process Excellence Grass Roots Concepts What Grass Roots is Not: Disregarding of Executives An externally enforced timeline for implementation An excuse for failure A forced march An avoidance of pain points An ivory tower approach A flavor of the month Done everywhere at once Forced on people 2010, Arizona Public Service Page 4 Center for Process Excellence
3 Grass Roots Concepts What Grass Roots Is : Built one person at a time, more and more all the time A hands on approach Proven with real world examples than expanded An appreciation for small improvements A way to get the strongest employee engagement An easy win for management who can Ride the Wave Independent of whims A lower budget approach A slower approach A stronger approach 2010, Arizona Public Service Page 5 Center for Process Excellence Grass Roots Concepts Foundation for Grass Roots: Core Team Creation with Visionary Leadership - CPE Business Process Management Methodology with Certification Enterprise Modeling Tool Casewise Corporate Modeler with Mentoring and Standards Enterprise Application Integration (EAI) Tool and Team - TIBCO Other Process Groups within the Company Internal Information Systems Process Group A Roadmap Sponsorship Sponsorship Sponsorship! 2010, Arizona Public Service Page 6 Center for Process Excellence
4 Quotes: Grass Roots Concepts Whatever stops you stops you. Christine Dicken, CPE You can do more with no budget than you can with a small budget. Kirk Gould, CPE The treadmill always wins. Randy Sorensen, CPE Just because this is not a Top Down strategy doesn t mean we don t have Executive Support. Carla Howard, CPE 2010, Arizona Public Service Page 7 Center for Process Excellence Lean Supports APS Strategic Framework Value Added Respect for People Eliminate Waste Improve Efficiency Value Streams Cut Costs Voice of the Customer Operational Excellence 2010, Arizona Public Service Page 8 Center for Process Excellence
5 Tying Action to Strategic Framework 5S SMED Inventory Reduction Value Add 2010, Arizona Public Service Page 9 Center for Process Excellence Building Lean Capability Lean Yellow Belt Training 140+ participated in one day training from Arizona MEP Lean Six Sigma Green Belt Certification Green Belt skills simple projects, Honeywell events 29 completed ASU Lean Six Sigma certification in 2009 Lean Six Sigma Black Belt Certification Black Belt skills complex, strategic projects 7 from CPE completed Black Belt certification from ASU starting in December 2009 World class Lean Six Sigma teachers Mentor - Find at least one! 2010, Arizona Public Service Page 10 Center for Process Excellence
6 Financial Analysis Tool Input 2010, Arizona Public Service Page 11 Center for Process Excellence Financial Analysis Output 2010, Arizona Public Service Page 12 Center for Process Excellence
7 Free / Low Cost Resources Benchmarking Luminant Power Collaboration Honeywell Avnet ASU Professional Organization Membership ASQ ABPMP Greater Phoenix BPM Consortium CAM-I Toastmasters Speak at Conferences 2010, Arizona Public Service Page 13 Center for Process Excellence Boomerang Credibility External Speaking Engagements Optimize 2006 Paris, IIR Boston, Shared Insights Australia, BPM Institute Chicago and San Francisco, ASQ Phoenix, Others External Awards Edison Award Optimize 2006 Paris Best Presentation External Certifications CBPP, ASU Lean / Six Sigma Black Belt External Organizational Leadership Greater Phoenix BPM Consortium Phoenix Chapter ABPMP External Publications Quality Progress, BPTrends 2010, Arizona Public Service Page 14 Center for Process Excellence
8 Dominos Mary attends Root Cause class Kirk invited to present at Boston BPM Conference Kirk requests Christine to present at BPM Conference Christine Meets Roger Burlton Christine requested to present in Australia Kirk attends Casewise class on Mary s place Dean Creed attends Boston Presentation Kirk speaks at BPM Institute Conferences Christine and Kirk meet Paul Harmon Christine Meets Bruce Williams Kirk meets CPE APS invited to join CAM-I by Dean Creed Kirk starts Local BPM Consortium Tony meets Kirk at Consortium Bruce Williams introduces CPE to Natalie Sayer Kirk joins CPE Randy meets Lisa Hershman at CAM-I Kirk meets Jim Godfrey at BPM Consortium Tony asks Kirk to join ABPMP Natalie Introduces Kirk to Troy Lillemon Kirk asks Lois if he can help at BPM Conference Lisa Hershman talks with Carla at ASQ meeting Jim Godfrey provides Lean training to APS Randy has Kirk invite Paul Harmon to speak Troy invites Air Force Colonels to Lean Training Kirk speaks at Optimize 2006 in Paris Carla meets and joins CPE Kirk meets Chad Vincent at ASQ Conference Kirk and Chad write ASQ Article Carla and Kirk speak at ASQ Conference , Arizona Public Service Page 15 Center for Process Excellence Carla Howard [email protected] (602) Kirk Gould [email protected] (602) , Arizona Public Service Page 16 Center for Process Excellence
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