Commonly Supported Fax/Modem Call Flow Configuration Examples

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1 Commonly Supported Fax/Modem Call Flow Configuration Examples Document ID: Contributed by Hussain Ali, Cisco TAC Engineer. Mar 31, 2014 Contents Introduction Configure Configurations Telco PRI GW FXS Fax/Modem Telco PRI GW MGCP CUCM MGCP VG224 Fax/Modem Telco FXO GW H323/SIP CUCM SCCP VG248 Fax/Modem Telco PRI GW MGCP CUCM SCCP ATA186 Fax/Modem Telco PRI GW MGCP CUCM SIP ATA187 Fax/Modem Telco PRI GW SIP/H323 CUCM SIP Fax Server ITSP SIP CUBE SIP/H323 CUCM SCCP VG224 ATA186 SCCP CUCM SIP ATA187 Introduction This document lists the most commonly encountered fax/modem call flows for which Cisco customers open Technical Assistance Center (TAC) Service Requests (SRs), along with a baseline configuration that should be present on the gateways. With the number of fax protocols supported by Cisco devices and service providers, it is easy to get confused with all the possibilities. The important point to note is that in a fax call flow, all the devices on VoIP need to utilize the same fax protocol for a fax call to be successful. Fax protocols, unlike audio calls, cannot be transcoded. A fax call begins as an audio call and then switches over to a fax call. Two of the most common switchover mechanisms are Named Signalling Events (NSE) (Cisco propriety) and protocol based (Standards) switchover. Just like the fax protocols, the switchover mechanism also needs to be the same in a fax call flow. Acronym List ATA186 Analog Telephone Adaptor 186 ATA187 Analog Telephone Adaptor 187 CUBE Cisco Unified Border Element CUCM Cisco Unified Communications Manager FXS Foreign Exchange Station GW Gateway ITSP Internet Telephony Service Provider MGCP Media Gateway Control Protocol PRI Primary Rate Interface SCCP Skinny Client Control Protocol SIP Session Initiation Protocol SIP/H323 Session Initiation Protocol/Voice Class H323

2 VG224 Voice Gateway 224 VG248 Voice Gateway 248 Configure In this section, you are presented with the information to configure the features described in this document. Configurations This document describes these configurations: Telco PRI GW FXS Fax/Modem Telco PRI GW MGCP CUCM MGCP VG224 Fax/Modem Telco FXO GW H323/SIP CUCM SCCP VG248 Fax/Modem Telco PRI GW MGCP CUCM SCCP ATA186 Fax/Modem Telco PRI GW MGCP CUCM SIP ATA187 Fax/Modem Telco PRI GW SIP/H323 CUCM SIP Fax Server ITSP SIP CUBE SIP/H323 CUCM SCCP VG224 ATA186 SCCP CUCM SIP ATA187 Telco PRI GW FXS Fax/Modem There are no Fax over IP (FoIP) protocols involved. voice service potsfax rate disable Telco PRI GW MGCP CUCM MGCP VG224 Fax/Modem This configuration performs both Passthrough (NSE) and T38. The configuration for both GW and VG224 that do Modem Passthrough (NSE) is: mgcp modem passthrough voip mode nse The configuration for both GW and VG224 that do T38 is: mgcp default packagefxr package no mgcp fax t38 ecm Telco FXO GW H323/SIP CUCM SCCP VG248 Fax/Modem This configuration performs both Passthrough (NSE) and T38 (NSE). Protocol based switchover is not supported with SCCP. The configuration for a GW that does Modem Passthrough (NSE) is: modem passthrough nse codec g711ulaw

3 Or, if there is no specific configuration on the dial peer, then this information displays when you enter the modem passthrough nse codec g711ulaw The configuration for a VG248 that does Modem Passthrough (NSE) is: 1. Configure > Telephony > Port specific parameters > Choose the port to which the fax machine is connected. Set Fax Relay to disabled. 2. Configure > Telephony > Advanced Settings > Set Passthrough signaling to IOS Mode. The configuration for a GW that does T38 (NSE) is: fax protocol t38 nse ls redundancy 0 hs redundancy 0 fallback Or, if there is no specific configuration on the dial peer, then this information displays when you enter the fax protocol t38 nse ls redundancy 0 hs redundancy 0 fallback The configuration for a VG248 that does T38 (NSE) is: 1. Configure > Telephony > Port specific parameters > Choose the port to which the fax machine is connected. a. Set Fax Relay to T.38 peer to peer. b. Set Fax relay ECM to disabled. c. Set Fax relay NSF to override with Configure > Telephony > Advanced Settings > Set Passthrough signaling to IOS Mode. Telco PRI GW MGCP CUCM SCCP ATA186 Fax/Modem This configuration performs Passthrough (NSE). The configuration for a GW that does Modem Passthrough (NSE) is: mgcp modem passthrough voip mode nse For an ATA186 that does Modem Passthrough (NSE), refer to Configuring and Troubleshooting the Cisco ATA 186 with Fax. Telco PRI GW MGCP CUCM SIP ATA187 Fax/Modem This configuration performs both Passthrough and T38. The configuration for a GW that does Modem Passthrough is:

4 mgcp modem passthrough voip mode nse The configuration for a GW that does T38 is: mgcp default package fxr package no mgcp fax t38 ecmmgcp fax t38 nsf For ATA187, refer to Cisco ATA 187 Analog Telephone Adaptor Administration Guide for SIP, Version 1.0. Telco PRI GW SIP/H323 CUCM SIP Fax Server This configuration mostly uses T38, but you need to confirm this on the fax server. The configuration for a GW that does T38 is: Or, if there is no specific configuration on the dial peer, then this information should display when you enter the voice service voip ITSP SIP CUBE SIP/H323 CUCM SCCP VG224 VG224 needs to be an MGCP GW for this setup to work. NSE switchover is only specific to Cisco devices and providers do not support NSE based switchovers. Hence, this call flow will not work and VG224 must be converted to an MGCP GW for T38 faxing to work. After it is converted, the relevant faxing configuration will look as listed here. The configuration for a CUBE that does T38 is: Or, if there is no specific configuration on the dial peer, then this information displays when you enter the The configuration for a VG224 that does T38 is:

5 mgcp default package fxr package no mgcp fax t38 ecm ATA186 SCCP CUCM SIP ATA187 The ATA187 needs to run firmware version to support NSE based passthrough, otherwise integration is not possible. Updated: Mar 31, 2014 Document ID:

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